Submit a Review for Broxbourne Nursing Home
New River Gardens, Wormley, Broxbourne, EN10 6GU
View full details of Broxbourne Nursing HomeLatest Reviews for Broxbourne Nursing Home
19 January 2026
Mum has been at broxbourne for about 3 years now. Shes safe and happy and all carers have been fantastic with her. They are caring and mum lights up when shes sees them.
Overall I'm happy with Mum being at broxbourne.
19 January 2026
The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.
19 January 2026
Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.
19 January 2026
Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.
19 January 2026
My dad has only been here 6 weks, but so far I have been very impressed with every aspect of the home so far.
My dad seems very happy & settled and the staff are very friendly and helpful.
19 January 2026
The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.
19 January 2026
Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.
19 January 2026
My husband is there for Discharge to Assessment from hospital, but already I have paid for him to stay beyond his 4 week initial stay. I hope he can stay here
Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly.
Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.
24 December 2025
My Mum was admitted for 2 weeks respite following an hospital admission. It took me a considerable amount of time to complete the paperwork so my Mum who had arrived by ambulance had been in her room for quite a while. We were directed to her room, not shown and found Mum sitting in her chair still
with her coat on. I visited Mum everyday and on most occasions the bed was unmade. Her side table was not cleaned daily. I had to ask for the room to be vacuumed as there had been food on the floor for a few days. Rest of home very clean. I saw staff on numerous occasions on their mobile phones and sitting at the end of the corridor on their mobiles. There were a few kind staff that chatted to Mum. Staff were always polite. We were left waiting for one and a half hours for her discharge summary and meds. I was reassured by staff on 2 occasions that the nurse would come to see us. When the nurse did arrive she apologised for the delay and said she hadn't been told we were waiting.
26 November 2025
I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.
28 October 2025
Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers
26 August 2025
My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is
personal to him.
11 August 2025
Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are
amazing and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.
25 July 2025
Professional staffing
Awesome Environment
Peaceful surrounding
Brilliant care.
24 July 2025
I have been very reluctant to visit Nan as I was of the opinion it would be a depressing experience. To my surprise, Nan seems to be living in a five star hotel... Could not stop taking photos of us in the garden. I loved the experience and the staff.. 5 stars...
Thank you to the home.. I am very
happy.
01 July 2025
The care my nan has been receiving at this home has been outstanding. The staff are so efficient and very helpful, nothing is too much. It's clean and tidy, the room my nan is in is very spacious with nice furniture. The past couple of days I have visited I have seen events laid on for patients, a
bbq with a live singer a birthday party. This home feels like a home from home, not just a care home.
01 July 2025
My mum was only there for 4 days before she passed away, I said I continue my review, we got into her room room 2 and was astonished how beautiful and clean it was, my mum so peaceful in the room, the chef brought us tea and coffee in and said if we need anything just ask, (how kind) the health care
assistance are exceptional and couldn't do any more for my mum, they made her so comfortable, as for the lovely 2 nurses in particular were so kind and checked my mum all the time, they put my mind at peace, on my mums last night 6 of us wanted to be with her we just couldn't let go, the nurse said it was not a problem and arranged pillows and sheets for us all, I must not forget the staff and managers at the front desk so helpful, also the maintenance man was unbelievable he sorted out my mum a wheelchair and chatted to my husband's, he also see my daughter upset and got her tissues and water, the place is unbelievably the staff exceptional, pls go and visit
06 June 2025
I visited the home and I was very impressed with how friendly the staff were, the cleanliness of the home. The food also smelt very lovely. The staff were responsive to the clients and always available. It was really lovely to see.
12 May 2025
I stayed for 2 weeks following a hip replacement operation. The staff were welcoming, considerate and professional. I was very well taken care of, given help and assistance whenever necessary and made to feel at home. The home itself is well organised and designed with plenty of natural light and in
a peaceful location.
11 March 2025
My mum has been in broxbourne nursing home since Aug 24, The care she receives is outstanding. I know my mum is safe and looked After. My mum enjoys all the entertainment and activities. All the staff go bove and beyond, we can't thank them all enough.
The food is lovely and the chef and his team
work hard to provide good quality food.
My mum enjoys all the decorations and the home is done lovely for every occasion.
Latest Reviews for Broxbourne Nursing Home
19 January 2026
Mum has been at broxbourne for about 3 years now. Shes safe and happy and all carers have been fantastic with her. They are caring and mum lights up when shes sees them.
Overall I'm happy with Mum being at broxbourne.
19 January 2026
The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.
19 January 2026
Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.
19 January 2026
Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.
19 January 2026
My dad has only been here 6 weks, but so far I have been very impressed with every aspect of the home so far.
My dad seems very happy & settled and the staff are very friendly and helpful.
19 January 2026
The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.
19 January 2026
Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.
19 January 2026
My husband is there for Discharge to Assessment from hospital, but already I have paid for him to stay beyond his 4 week initial stay. I hope he can stay here
Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly.
Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.
24 December 2025
My Mum was admitted for 2 weeks respite following an hospital admission. It took me a considerable amount of time to complete the paperwork so my Mum who had arrived by ambulance had been in her room for quite a while. We were directed to her room, not shown and found Mum sitting in her chair still
with her coat on. I visited Mum everyday and on most occasions the bed was unmade. Her side table was not cleaned daily. I had to ask for the room to be vacuumed as there had been food on the floor for a few days. Rest of home very clean. I saw staff on numerous occasions on their mobile phones and sitting at the end of the corridor on their mobiles. There were a few kind staff that chatted to Mum. Staff were always polite. We were left waiting for one and a half hours for her discharge summary and meds. I was reassured by staff on 2 occasions that the nurse would come to see us. When the nurse did arrive she apologised for the delay and said she hadn't been told we were waiting.
26 November 2025
I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.
28 October 2025
Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers
26 August 2025
My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is
personal to him.
11 August 2025
Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are
amazing and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.
25 July 2025
Professional staffing
Awesome Environment
Peaceful surrounding
Brilliant care.
24 July 2025
I have been very reluctant to visit Nan as I was of the opinion it would be a depressing experience. To my surprise, Nan seems to be living in a five star hotel... Could not stop taking photos of us in the garden. I loved the experience and the staff.. 5 stars...
Thank you to the home.. I am very
happy.
01 July 2025
The care my nan has been receiving at this home has been outstanding. The staff are so efficient and very helpful, nothing is too much. It's clean and tidy, the room my nan is in is very spacious with nice furniture. The past couple of days I have visited I have seen events laid on for patients, a
bbq with a live singer a birthday party. This home feels like a home from home, not just a care home.
01 July 2025
My mum was only there for 4 days before she passed away, I said I continue my review, we got into her room room 2 and was astonished how beautiful and clean it was, my mum so peaceful in the room, the chef brought us tea and coffee in and said if we need anything just ask, (how kind) the health care
assistance are exceptional and couldn't do any more for my mum, they made her so comfortable, as for the lovely 2 nurses in particular were so kind and checked my mum all the time, they put my mind at peace, on my mums last night 6 of us wanted to be with her we just couldn't let go, the nurse said it was not a problem and arranged pillows and sheets for us all, I must not forget the staff and managers at the front desk so helpful, also the maintenance man was unbelievable he sorted out my mum a wheelchair and chatted to my husband's, he also see my daughter upset and got her tissues and water, the place is unbelievably the staff exceptional, pls go and visit
06 June 2025
I visited the home and I was very impressed with how friendly the staff were, the cleanliness of the home. The food also smelt very lovely. The staff were responsive to the clients and always available. It was really lovely to see.
12 May 2025
I stayed for 2 weeks following a hip replacement operation. The staff were welcoming, considerate and professional. I was very well taken care of, given help and assistance whenever necessary and made to feel at home. The home itself is well organised and designed with plenty of natural light and in
a peaceful location.
11 March 2025
My mum has been in broxbourne nursing home since Aug 24, The care she receives is outstanding. I know my mum is safe and looked After. My mum enjoys all the entertainment and activities. All the staff go bove and beyond, we can't thank them all enough.
The food is lovely and the chef and his team
work hard to provide good quality food.
My mum enjoys all the decorations and the home is done lovely for every occasion.