Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
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9.8 81 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.
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Care Provided by Broxbourne Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements.

Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kathleen Presswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • Visitors welcome anytime

Parking

  • Ample on-site parking.

Broxbourne Nursing Home Reviews (81)

9.8

Broxbourne Nursing Home has a Review Score of 9.8 (9.792) out of 10, based on 49 reviews in the last 2 years.
Over all time Broxbourne Nursing Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Broxbourne Nursing Home
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Total of 81, showing 1-20
Review from D H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at broxbourne for about 3 years now. Shes safe and happy and all carers have been fantastic with her. They are caring and mum lights up when shes sees them.
Overall I'm happy with Mum being at broxbourne.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. It is our pleasure to support your mum. Kathleen
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Review from A H (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for leaving us a review, we're always pleased to receive such positive feedback.
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Review from Jenna R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your kind words. Best wishes, Kathleen
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Review from Vicky R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for taking the time to review our home. Best wishes, Kathleen
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Review from Michael B (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has only been here 6 weks, but so far I have been very impressed with every aspect of the home so far.
My dad seems very happy & settled and the staff are very friendly and helpful.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your kind words, we are pleased that dad is settling in well. Thank you for choosing our home. Kathleen
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Review from K B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for taking the time to share your experience. We are delighted that you feel this way and it is our pleasure to support your dad. Best wishes, Kathleen
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Review from D B (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for your recommendation it is very much appreciated. Best wishes, Kathleen
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Review from K T (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is there for Discharge to Assessment from hospital, but already I have paid for him to stay beyond his 4 week initial stay. I hope he can stay here
Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly.
Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. It is our pleasure to be able to support your husband. Best wishes, Kathleen
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Review from A M (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mum was admitted for 2 weeks respite following an hospital admission. It took me a considerable amount of time to complete the paperwork so my Mum who had arrived by ambulance had been in her room for quite a while. We were directed to her room, not shown and found Mum sitting in her chair still
with her coat on. I visited Mum everyday and on most occasions the bed was unmade. Her side table was not cleaned daily. I had to ask for the room to be vacuumed as there had been food on the floor for a few days. Rest of home very clean. I saw staff on numerous occasions on their mobile phones and sitting at the end of the corridor on their mobiles. There were a few kind staff that chatted to Mum. Staff were always polite. We were left waiting for one and a half hours for her discharge summary and meds. I was reassured by staff on 2 occasions that the nurse would come to see us. When the nurse did arrive she apologised for the delay and said she hadn't been told we were waiting.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeWe are at a loss to understand your comments, none of which were raised with myself, my deputy or my clinical lead at the time - had they been, they would have been promptly addressed where required. Staff are not allowed to use mobile phones during their shifts and these are locked away - what you perceive as being staff on their personal devices, are dilligent staff using handheld PDAs to complete digital care plan notes. I operate an open door policy and it is always better to speak to the home management when you have a concern, however minor, so that confusion can be cleared up immediately. Sincerely, Kathleen
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Review from L S (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThe saftey of our residents is our priority and your concerns were acted upon immediately. Following a full investigation, all necessary steps were taken and the staff member concerned is no longer employed by us.
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Review from M B (Respite Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThank you for leaving us a review, i'm pleased you enjoyed your stay with us. I am disappointed though to hear that you did not enjoy the food as much as you did everything else, and had your stay been longer I am sure that we would have been able to understand your preferences better to ensure that your mealtime experience was just as enjoyable.
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Review from Lucy G (Sister of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is personal
to him.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. Best wishes, Kathleen
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Review from Kerry D (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are amazing
and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThank you for sharing such heartfelt feedback. I am delighted your mum has settled well, enjoys the activities, and that our team's care makes a difference every day. Kind regards,
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Review from M K (Son of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional staffing
Awesome Environment
Peaceful surrounding
Brilliant care.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeYour kind words mean a lot to our whole team. Best regards,
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Review from M A (Granddaughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very reluctant to visit Nan as I was of the opinion it would be a depressing experience. To my surprise, Nan seems to be living in a five star hotel... Could not stop taking photos of us in the garden. I loved the experience and the staff.. 5 stars...
Thank you to the home.. I am very happy.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeYour 5-star review means so much to our team, thank you!
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Review from J C (Granddaughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my nan has been receiving at this home has been outstanding. The staff are so efficient and very helpful, nothing is too much. It's clean and tidy, the room my nan is in is very spacious with nice furniture. The past couple of days I have visited I have seen events laid on for patients, a bbq
with a live singer a birthday party. This home feels like a home from home, not just a care home.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThank you for such a lovely review, i'm so pleased to read your feedback. Kathleen
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Review from Paula C (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only there for 4 days before she passed away, I said I continue my review, we got into her room room 2 and was astonished how beautiful and clean it was, my mum so peaceful in the room, the chef brought us tea and coffee in and said if we need anything just ask, (how kind) the health care
assistance are exceptional and couldn't do any more for my mum, they made her so comfortable, as for the lovely 2 nurses in particular were so kind and checked my mum all the time, they put my mind at peace, on my mums last night 6 of us wanted to be with her we just couldn't let go, the nurse said it was not a problem and arranged pillows and sheets for us all, I must not forget the staff and managers at the front desk so helpful, also the maintenance man was unbelievable he sorted out my mum a wheelchair and chatted to my husband's, he also see my daughter upset and got her tissues and water, the place is unbelievably the staff exceptional, pls go and visit
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home and the care we provide at such a difficult time for you and your family. It was our privilege to support your mum, albeit for too brief a time and we wish you all peace and strength.
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Review from N G (Case Manager) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the home and I was very impressed with how friendly the staff were, the cleanliness of the home. The food also smelt very lovely. The staff were responsive to the clients and always available. It was really lovely to see.
Reply from Kathleen, Home Manager at Broxbourne Nursing HomeThank you for sharing your experience of our home. Best wishes, Kathleen
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Review from Phil B (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed for 2 weeks following a hip replacement operation. The staff were welcoming, considerate and professional. I was very well taken care of, given help and assistance whenever necessary and made to feel at home. The home itself is well organised and designed with plenty of natural light and in
a peaceful location.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThank you for leaving us a review of your time here at Broxbourne. It was our pleasure to care for you, and I am delighted to hear you felt at home.Best wishes
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Review from M S (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in broxbourne nursing home since Aug 24, The care she receives is outstanding. I know my mum is safe and looked After. My mum enjoys all the entertainment and activities. All the staff go bove and beyond, we can't thank them all enough.
The food is lovely and the chef and his team work
hard to provide good quality food.
My mum enjoys all the decorations and the home is done lovely for every occasion.
Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing HomeThank you for your lovely words; they mean so much to our team. It's truly our pleasure to care for your mum. With warmest wishes, Kathleen
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Broxbourne Nursing Home is calculated as follows: ( (501 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 576 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Kathleen

Kathleen Presswell

Job Title: Home Manager Joined: 2025

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.


I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.


I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja

Roja Igbal

Job Title: Deputy Manager Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.

Leon

Leon Davies

Job Title: Head Chef Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.

Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.

Frequently Asked Questions about Broxbourne Nursing Home

What types of Care is Broxbourne Nursing Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broxbourne Nursing Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Broxbourne Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broxbourne Nursing Home to the centre of Broxbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service - more info.