Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
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9.8 81 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.
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Care Provided by Broxbourne Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements.

Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kathleen Presswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • Visitors welcome anytime

Parking

  • Ample on-site parking.

Broxbourne Nursing Home Reviews (81)

9.8

Broxbourne Nursing Home has a Review Score of 9.8 (9.792) out of 10, based on 49 reviews in the last 2 years.
Over all time Broxbourne Nursing Home has 81 reviews.

Overall Experience
  • 71
  • 8
  • 1
  • 0
  • 1
Date Published
  • 81
  • 13
  • 21
  • 49
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Reviewer Connection to Broxbourne Nursing Home
  • 28
  • 14
  • 8
  • 8
  • 8
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 81, showing 41-60
Review from David M (Son of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are uniformly all friendly, helpful and caring. When staff walk past you, they all smile and greet you. Sadly, my mum wasn't well enough to enjoy the facilities but when my teenage daughter came in to visit, she walked around and said, "Wow, this is fancy!" I would definitely recommend this nursing
home.
Reply from Mable Gogo, Care Home Manager at Broxbourne Nursing HomeThank you so much for your glowing review! We're delighted to hear that you found our staff uniformly friendly, helpful and caring.
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Review from Jill W (Sister of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite satisfied with the attention given to his needs and care. We notice a big difference in his strength now that his dietary needs are being met.
Reply from Mable Gogo, Care Home Manager at Broxbourne Nursing HomeThank you so much for your glowing review! Kind regards.
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Review from T S (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To the manager and the rest of the Broxbourne Nursing Home team
I would like to thank you for a fabulous evening last night, mum and I enjoyed it so much, starting off with getting Mum ready she was so excited and talkative, she gave me a woowoo when she saw me.
It was like a proper restaurant, the
tables were laid beautifully, the food was delicious, the waiting staff so thoughtful and helpful, and the music an extra touch. I really appreciate how much effort went into this. Well done.
I am enjoying making these magic memories with my mum, thank you all so much.
From a very happy daughter
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing HomeThank you very much for your heartwarming feedback! We are thrilled to hear that you and your mum had such a wonderful evening at Broxbourne Nursing Home.
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Review from Pauline G (Friend of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very beautiful, the staff were very helpful, polite and professional. Staff give respect, choice and respect the tenant's privacy.
I also like the choice of menu. I would definitely recommend this home to anyone.
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing HomeThank you for your wonderful feedback! We're glad to hear you found our home beautiful and our staff helpful, polite and professional.
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Review from J B (Friend of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very nice and clean. Staff very friendly. The whole home is managed well. Saw activities throughout the visit. Very welcoming staff. The pictures of activities are shown in the home. The colour palette of the home is great. Overall good place.
Reply from Mable Gogo, Home Manager at Broxbourne Nursing HomeThank you for your positive feedback. It's wonderful to know you appreciated the friendliness of our staff, the activities, and the welcoming atmosphere.
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Review from Iris S (Wife of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, caring atmosphere.
A lot of effort and time is taken to get to know the resident, making it a smooth transition to a new home and happiness.
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing HomeThank you for your kind review. Our team takes great pride in getting to know each resident to ensure a smooth and happy transition to their new home.
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Review from Suzi K (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, caring and attentive staff who are always on hand to assist. I feel my mum has settled in well and her care team are wonderful. All staff are approachable with all my queries and provide all that Mum needs. I'm rest assured she is in very good hands here. The building is very inviting
and comfortable as is Mum's room. Very impressed with all aspects.
Reply from Mabel, Home Manager at Broxbourne Nursing HomeThank you for taking the time to share your experience of our wonderful home.
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Review from Jo P (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked high and low for a nursing home that would be both a beautiful environment to live in and which could meet Mum’s palliative care needs. Broxbourne is it. From the moment we first called everyone was so helpful, friendly and professional. The home has worked incredibly hard to make Mum comfortable
and happy in these complex circumstances. The room and surrounding areas are beautiful. The food is great. The care is excellent. The communication has been superb. So many agencies have been involved and Broxbourne has worked so hard to coordinate all this. They’ve met Mum’s every request, and ours. It means the absolute world to know she is happy, looked after and respected.
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing HomeThank you for your heartwarming feedback! We're honoured to provide excellent care and support to your Mum, as well as to all our residents at Broxbourne Nursing Home.
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Review from C H (Daughter of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into the nursing home three days ago. A very lovely home which is clean and bright. All staff are friendly and willing. You can visit any time of day so it is accessible any time so falls in with your work pattern. The facilities are great. There's a very warm welcome when you visit
for the first time. There's always someone available to answer queries and questions.
Reply from Mable Gogo, Home Manager at Broxbourne Nursing HomeThank you for your feedback! We're delighted to hear about your positive experience with us.
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Review from R R (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management is amazing and very proactive, caring and kind, as are the rest of the staff and carers. We are impressed with the facilities and cleanliness and Dad appears content.
Reply from Mabel, Home Manager at Broxbourne Nursing HomeDelighted you appreciate our proactive and caring management and staff. Our commitment to cleanliness and quality facilities aims to ensure all our resident's contentment.
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Review from Jo C (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were amazing. The care of my mother was kind and respectful at all times. The home was always clean and hospitable. The onsite facilities were great and my mother always enjoyed the "hairdressing days". The daily activities were always fun and well-prepared. I would like to say a massive
"thank you to the manager and her incredible team".
Reply from Mabel, Home Manager at Broxbourne Nursing HomeThank you so much for taking the time to review our home and for the wonderful comments for the team here. I will be sure to pass these on. Warmest regards
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Review from Jacqui H (Wife of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming care home. My husband has to be cared for 24/7 and this home manages that.
My husband has Parkinson's and dementia which isn't easy to deal with.
My husband seems happy in his new home which is all that matters.
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Review from Martin B (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for approximately four months having initially arrived for two weeks of respite. From day one, the support and care she received has been outstanding. The activities arranged by the home ensure that there is always something planned, should the residents wish to join in.
Overall, I am extremely happy with the care my mother is receiving. The staff engagement and support is excellent!
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing HomeThank you for taking the time to share your feedback with us. We appreciate your kind words about Broxbourne Nursing Home. It's our mission to provide exceptional care and support to all our residents. Kind regards.
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Review from Sarah C (Wife of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at home for three weeks now. It seems like a very well run home for three weeks now. It seems like a very well run home. All the staff are professional and friendly. All the residents seems to be happy and looked after in an individual way.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing HomeThank you very much for taking the time to share your feedback about Broxbourne Nursing Home. We appreciate your kind words and are delighted to hear that your husband has had a positive experience during his three weeks with us. Thank you again for choosing Gold Care Homes, and we look forward to continuing to provide the highest level of care. Kind regards.
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Review from L G (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. I have seen a lot of improvement with the home since my father was admitted late last year.
My dad is joining in activities, dancing and singing which we love. His personal experience has improved quite a bit.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing HomeThank you for your kind words and the trust you've placed in Broxbourne Nursing Home. Your feedback means a lot to us, and we're delighted to hear that our team has had a positive impact on your dad's well-being. Rest assured, we are committed to maintaining the highest standards of care for all our residents. Kind regards.
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Review from Monica G (Private Carer of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care provided by all the staff very friendly atmosphere. Managers are friendly and very helpful. Great attention to detail and a genuine interest in understanding the person's needs to enable personalised care. Great care home.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing HomeThank you for sharing your positive feedback about Broxbourne nursing home. We appreciate your kind words. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.
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Review from Katie R (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come in, I find the home lovely and clean. The caring staff are amazing and how they tend to my mum makes me feel happy and relaxed in knowing she is being cared for.
The admin staff are pretty amazing too and keep me regularly informed about what's happening.
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Review from S M (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warmest of welcomes from every member of staff immaculate clean surroundings, beautifully furnished lots of natural light and smiles everywhere.
Care for mum is respectful yet friendly and personable. Mum is so happy and settled, all her complicated dementia needs fulfilled with patience and understanding.
Thank you for changing Mum's life for the better!
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Review from Marie G (Relative of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied. Thank you. My relative seems happy to be back.
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Review from J B (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed. Staff and management excellent, kind, and caring.
Facilities very good, room very comfortable.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing HomeThank you for your positive feedback! We are pleased to hear how satisfied you are with the care provided by the Broxbourne Nursing Home team. Your feedback will be shared with the management and staff.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Broxbourne Nursing Home is calculated as follows: ( (501 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 576 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Kathleen

Kathleen Presswell

Job Title: Home Manager Joined: 2025

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.


I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.


I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja

Roja Igbal

Job Title: Deputy Manager Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.

Leon

Leon Davies

Job Title: Head Chef Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.

Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service - more info.