Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
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9.9 71 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kathleen Presswell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • Visitors welcome anytime

Parking

  • Ample on-site parking.

Broxbourne Nursing Home Reviews (71)

9.9

Broxbourne Nursing Home has a Review Score of 9.9 (9.855) out of 10, based on 46 reviews in the last 2 years.
Over all time Broxbourne Nursing Home has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Broxbourne Nursing Home
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Total of 71, showing 41-60
Review from Jacqui H (Wife of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming care home. My husband has to be cared for 24/7 and this home manages that.
My husband has Parkinson's and dementia which isn't easy to deal with.
My husband seems happy in his new home which is all that matters.
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Review from Martin B (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for approximately four months having initially arrived for two weeks of respite. From day one, the support and care she received has been outstanding. The activities arranged by the home ensure that there is always something planned, should the residents wish to join in.
Overall, I am extremely happy with the care my mother is receiving. The staff engagement and support is excellent!
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for taking the time to share your feedback with us. We appreciate your kind words about Broxbourne Nursing Home. It's our mission to provide exceptional care and support to all our residents. Kind regards.

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Review from Sarah C (Wife of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at home for three weeks now. It seems like a very well run home for three weeks now. It seems like a very well run home. All the staff are professional and friendly. All the residents seems to be happy and looked after in an individual way.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you very much for taking the time to share your feedback about Broxbourne Nursing Home. We appreciate your kind words and are delighted to hear that your husband has had a positive experience during his three weeks with us. Thank you again for choosing Gold Care Homes, and we look forward to continuing to provide the highest level of care. Kind regards.

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Review from L G (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. I have seen a lot of improvement with the home since my father was admitted late last year.
My dad is joining in activities, dancing and singing which we love. His personal experience has improved quite a bit.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for your kind words and the trust you've placed in Broxbourne Nursing Home. Your feedback means a lot to us, and we're delighted to hear that our team has had a positive impact on your dad's well-being. Rest assured, we are committed to maintaining the highest standards of care for all our residents. Kind regards.

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Review from Monica G (Private Carer of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care provided by all the staff very friendly atmosphere. Managers are friendly and very helpful. Great attention to detail and a genuine interest in understanding the person's needs to enable personalised care. Great care home.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We appreciate your kind words. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from Katie R (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come in, I find the home lovely and clean. The caring staff are amazing and how they tend to my mum makes me feel happy and relaxed in knowing she is being cared for.
The admin staff are pretty amazing too and keep me regularly informed about what's happening.
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Review from S M (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warmest of welcomes from every member of staff immaculate clean surroundings, beautifully furnished lots of natural light and smiles everywhere.
Care for mum is respectful yet friendly and personable. Mum is so happy and settled, all her complicated dementia needs fulfilled with patience and understanding.
Thank you for changing Mum's life for the better!
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Review from Marie G (Relative of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfied. Thank you. My relative seems happy to be back.
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Review from J B (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed. Staff and management excellent, kind, and caring.
Facilities very good, room very comfortable.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for your positive feedback! We are pleased to hear how satisfied you are with the care provided by the Broxbourne Nursing Home team. Your feedback will be shared with the management and staff.

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Review from Susan D (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister and I knew it was time for our Mum to go into a care home we looked at several homes. Gold Care stood out from the others. The duty manager showed us around, he was polite, friendly and helpful. We knew this home was for her. The staff are kind and caring, nothing is too much trouble,
Mum always tells us how lovely they are. Our family visit often, staff always greet us with a smile, coffee and juice for the great-grandchildren is given without us having to ask. We would certainly recommend this home.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for sharing your positive experience with us, we appreciate your kind words. At Broxbourne Nursing Home we look forward to continuing to provide you and your mother with exceptional care. Best wishes.

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Review from G S (Friend of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the whole place very nice and comfortable. The staff are all really pleasant and kind.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Hello, thank you so much for your review. we are glad you are comfortable, happy with our amazing staff and having a pleasant stay!

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Review from K O (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled very well.
There is a wide range of activities for residents, which she is enjoying.
The food is very good with choices and options.
She has a lovely, clean room and bathroom.
The staff are excellent and always on hand to help her.
My sister and I are very pleased we chose
Broxbourne Nursing Home.
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for such a lovely review. Your feedback is important to us. We are glad to hear your Mother has adapted well. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review from D M (Friend of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very old friend is so very happy here. This care home excels in welcoming visitors and friends. Well done! This is a model for other facilities.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you so much for your kind review. At Broxbourne Care Home, our team members go above and beyond to ensure they provide exceptional care services to all our residents. Kind Regards.

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Review from Philip W (Son of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personnel were excellent at handling the passing of my mother.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you so much for taking out the time to leave us a kind review despite the circumstances. We would like to express our deepest condolences for the loss of your mum. At Broxbourne Nursing Home we are committed to providing comfort and compassion to our residents. We are grateful for the trust you placed in our care team and appreciate your thoughtful review. Warmest regards.

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Review from Kelly C (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome.
Staff friendly and caring.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for your amazing review of Broxbourne Nursing Home. We strive to provide exceptional care service to all our residents. Kind Regards.

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Review from S O (Partner of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy, relaxed ambience. Everyone is treated with dignity, patience, kindness and fun. All the nurses and carers are always very helpful and create a happy atmosphere. I know one member of staff more than others and find she goes 'above and beyond' the call of duty. The rooms, beds and clothes
are immaculately cleaned every day. A new chef replaced the original and food has greatly improved.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us a fantastic review. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.

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Review from Neil S (Son of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a sunny welcome from all of them. Dad is always clean and well-turned out. While generally, Dad is not communicative, we always see staff with him, encouraging group activities or empanelling alone/quiet time. The food always looks wonderful. Tea is always offered when we visit. Clean and tidy
always.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne nursing home. We are so delighted to hear that you’re satisfied with the quality of care your father is receiving during his stay. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.

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Review from Tara W (Granddaughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is so friendly and welcoming to all people. I feel so happy that my grandad is in here. The staff are brilliant and can't do more for you. The food is amazing. This nursing home is like my extended family, and I'm so happy I've met everyone from this home.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your grandfather has been well looked after and is happy. We appreciate your kind words. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from Sophie C (Daughter-in-law of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is at the home, and we are very happy with his care here. The atmosphere is nice, and his needs are met.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne Nursing Home. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from Julie W (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into this home in June 2022. Well, what can I say! Few teething problems in the beginning, but that was to be expected with a new home. Facilities are amazing.
Staff are amazing, and all go the extra mile.
Everyone here is so caring, and it is like one big happy family.
Love this
home.
PS, the chef is amazing.
Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne Nursing Home. We are so delighted to hear that you’re satisfied with the quality of care your father is receiving during his stay. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Broxbourne Nursing Home is calculated as follows: ( (469 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 539 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Kathleen

Kathleen Presswell

Job Title: Home Manager Joined: 2025

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.


I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.


I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja

Roja Igbal

Job Title: Deputy Manager Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.

Leon

Leon Davies

Job Title: Head Chef Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.

Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service - more info.