Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
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9.9 71 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • Self-Funded Nursing Care: £1650 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1900 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kathleen Presswell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • Visitors welcome anytime

Parking

  • Ample on-site parking.

Broxbourne Nursing Home Reviews (71)

Total of 71, showing 61-71
9.9

Broxbourne Nursing Home has a Review Score of 9.9 (9.864) out of 10, based on 49 reviews in the last 2 years. Over all time Broxbourne Nursing Home has 71 reviews.

Overall Experience

  • 62
  • 9
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Date Published

71
10
25
49
22

Review from D H (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Broxbourne Nursing Home in October 2022. The home is beautiful and all members of staff have been wonderful with Mum. She's always smiling and happy when I come to see her.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your review. Kind Regards, all at Broxbourne.

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Review from Eddy M (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, staff very helpful. Room and building always clean, food very good and the staff always willing to help.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank You Eddy for your review. Kind Regards, all at Broxbourne.

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Review from Robert R (Son of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care home since September 2022. She is really settled and happy here. The staff are nice and attentive. I have been to see Mum quite a bit during meals, and the food seems ok -maybe the menu could do with expanding rather than a daily/weekly rotation. I have noticed some staining
on chairs at times. Overall though, I think they are doing a brilliant job here.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you for your review. We have been monitoring the chairs and we appreciate your feedback.

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Review from N D (Daughter of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother first came to the home, there were a few issues, nonetheless, all seems to be settled now. My mother has also settled quite well, considering she, along with myself, didn't want her to go into a home.
The staff are always very obliging, and from what I've seen, are very good with Mum,
encouraging her to eat and shower.
In her previous sheltered home, she didn't mix in the communal lounge, but here, she does not always, but it's a step forward for her for one who is a very private person. I can't praise the staff enough for the way they are with Mum in the day-to-day life of the home.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you for your review. Kind regards All at Broxbourne.

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Review from M P (Son of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs a lot of personal nursing care, and the staff are all very attentive and caring. The home is very clean and well-appointed. My brother and I are very pleased with the care our mother is receiving.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your kind words.
Regards, all the team at Broxbourne.

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Review from Christine L (Cousin of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home and the staff highly enough. Friendly staff with nothing being too much trouble. Spotlessly clean and beautifully decorated for Valentine's day, another instance of the love and care given by the staff. Thank you.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your kind words. We look forward to seeing you soon at the next event!

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Review from C T (Wife of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is beautifully light, open and airy. The welcome my husband got on moving in was first class. The head nurse, head carers and care staff are excellent, very supportive and helpful. Considering the home has only been open for a matter of months, things are going well. I'm sure with more time,
this will be an exceptional home.

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Review from T P (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent venue, lovely and caring staff. Mum is currently bed-bound so unable to benefit from activities, so cannot comment. Of course, you'd always love for there to be more staff.

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Review from S S (Wife of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for almost two months. I have been impressed with the care. The staff are very kind and thoughtful. His presentation is good and he is well fed. The food looks very appetising. The rooms are spacious and beautifully furnished and spotlessly clean, as are all areas in the
home. The laundry staff do an amazing job in keeping residents' clothes clean and well-presented. I always have a nice greeting from the reception staff.

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Review from Maria D (Granddaughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad moved into this home, he looks much better. The staff are amazing with my grandad. Being here for four weeks, he has been settling well with the support of the home.

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Review from Maralynn P (Friend of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home with lovely dedicated staff who really care! It is a nice, intimate home of twelve residents in an annexe, which has well-appointed bedrooms with their own individual walk-in showers and very spacious, nicely appointed bedrooms. Very homely atmosphere with a shop, onsite cinema,
cafe and hairdressers. Very safe gardens for the residents to sit in and walk around. Lots of garden furniture for visitors and relatives to enjoy the ducks and swans on the nearby river. Lots of activities to stimulate residents and above all incredibly good food, fresh fruit and snacks available daily. Would strongly recommend Broxbourne Nursing Home.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Broxbourne Nursing Home is calculated as follows: ( (505 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 575 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Kathleen

Kathleen Presswell

Job Title: Home Manager

Joined: 2025

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.


I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.


I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja

Roja Igbal

Job Title: Deputy Manager

Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.

Leon

Leon Davies

Job Title: Head Chef

Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.

Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service - more info.