Submit a Review for Heathland House
405 Wimborne Road East, Ferndown, BH22 9LZ
View full details of Heathland HouseLatest Reviews for Heathland House
30 December 2025
We have never regretted choosing Heathland House for my father who, at 97, could no longer look after himself safely. The home is well designed and does not have the feel of a care home - no 'circle of doom' as he described circles of chairs that he saw in other care homes. The residents have plenty
of activities if they choose to participate.
In the final few weeks of his life the care home really came into its own and I cannot fault the care they gave him. The staff really knew him and his likes and dislikes and were always cheerful and chatted to him when they needed to attend to him. Their support for us was amazing and we could visit at any time of day or night. Overall, Heathland House is an example of how a Care home should be run- both efficient and empathetic.
23 December 2025
I visited quite a number of local care homes before selecting Heathland House. The best facility is nothing without the people - the team at HH are outstanding, friendly, committed and genuinely want to provide the best for residents. Care is comprehensive and professional, so it is reassuring to
know that Mum is in the best and safest place possible. Well done to the whole team.
11 November 2025
Every visit has been remarkable, environment always spotless, welcoming and warm. Staff always kind, friendly, professional and totally caring - all of them.
Our lovely friend/resident appears clean & happy at almost every visit. It's a reassurance to feel she is safe, secure and cared for.
11 November 2025
My mother has been at Heathland House since April 2025. I have been impressed with all aspects of the home, the atmosphere, the activities, the decor, but mostly the staff. All staff are welcoming and supportive of visitors. The staff who care for my mum are attentive, professional and thoughtful,
and I feel happy when I leave, knowing my mum is in safe hands. My mum's circumstances have changed markedly since April; at each stage of deterioration, the care plan has been adapted, and I am confident that Mum receives the best care.
29 October 2025
My mum has just passed away peacefully after spending almost a year at Heathland House. She was not keen to move into residential care but the whole team worked hard to ensure they knew her habits and preferences and made her feel settled, valued and cared for.
She subsequently had a very contented
few months. The home is beautifully clean and well maintained with good food, a sociable cafe and a lovely sunny garden. The staff very kindly but tenaciously encouraged her to be as independent as possible.
As a family we were always welcomed and felt listened to when necessary.
Very sadly my mum's health deteriorated acutely, Heathland House were fantastic in supporting dignified end of life care, all her family were able to visit.
We would like to specifically mention two staff members whose kindness and care was exceptional.
29 August 2025
A very pleasant stay for 10 days. Very friendly, obliging staff. Different activities throughout the stay. Food excellent and requests listened to.
18 July 2025
I had a hip replacement operation and stayed at Heathland House for two weeks post discharge. My stay has exceeded my expectations, and I can't thank the team enough for all they've done for me; the care, the support, the encouragement. This is a gold standard care home with a great big heart.
Thank you so much for helping me through a difficult time. I will be forever grateful for your kindness & compassion.
16 June 2025
A warm welcoming home offering residents and their families a friendly community. Excellent well equipped rooms, spacious and inviting lounges and fabulous cafe area that are well used so no-one needs to feel alone or lonely.
Great activities, we are obviously very lucky in Dorset with visiting
entertainers! Residents are encouraged to join in or start up activities in areas they enjoy.
Everywhere is easily accessible, including lift access.
Nice sunny garden for relaxation or your daily walks.
The staff are excellent and are responsible for making the home such a lovely place to be.
13 May 2025
My friend of 71 years is not the easier of people to manage, and yet the staff at Heathland House find ways to encourage her to eat and dress and even be quite sociable at times! I am extremely impressed.
Further it was her birthday, and I requested a chocolate cake, with chocolate icing and more
chocolate on top, (chocolate is one of the few things she will eat!) and they excelled themselves with a beautiful looking and tasting cake, some prosecco and even a gift (chocolates!!) and came in and sang happy birthday to her. It was above wonderful!
The wisdom, patience, gentleness and even tough love, when necessary, are generously dished out!
There are many choices for care homes in this area, and I visited most before choosing Heathland - what a great decision that was! A BIG thank you to all the staff who care for my friend so beautifully!
21 March 2025
I am incredibly grateful for the outstanding care my dad receives at Heathland House. Living with dementia can be challenging, but the staff here are patient, understanding, and truly dedicated to providing the best possible support. They treat my dad with kindness, dignity, and respect, ensuring he
feels safe and comfortable every day.
The environment is warm and welcoming, and the staff go above and beyond to engage residents in meaningful activities that stimulate their minds and bring joy. It gives me and our family great peace of mind knowing he is in a place where he is not only well cared for but also valued as an individual.
I can't thank the team enough for their compassion and professionalism.
04 March 2025
This is my fifth month of living in Heathland House. Being in this care home over Christmas couldn't have gone better. The entertainment each week with singers, musicians, and a lovely school choir. Even Father Christmas came around with presents for everyone. I particularly enjoy the 'use it or
lose' exercise class, and I am also learning tai chi. As I suffer from macular degeneration the management has found a blind class for me to attend every two weeks and they provide transport to and from the group. The staff are so helpful with all my needs. Cups of tea with biscuits and cake are always available. I have settled in now and it is truly my home.
26 February 2025
Heathland House is a lovely care home, not like any other I have seen. All the staff are amazing and so caring. My dad moved to Heathland House following a 4th stroke and the death of his wife, everyone in the home could not have been nicer. He has settled in well and I can relax knowing that he is
being well cared for.
24 February 2025
A wonderful care home with first class staff and facilities.
12 February 2025
Excellent support and welcome to assist our parents with respite and moving to permanent residence.
23 January 2025
Heathland House has welcomed my mum with care, kindness and affection. All staff include mum in everything and I feel they have her best interests at heart. She is safe and well looked after. Thank you for all your support
15 January 2025
Heathland House provides excellent accommodation and activities for the residents, the staff are friendly, caring and kind.
21 October 2024
The preadmission and welcome on arrival were outstanding. The ambience of the whole place was warm, friendly and caring. From top to bottom, the staff are excellent.
My son and daughter summed it up by saying that while I was there, they didn't need to worry!
15 October 2024
The team at Heathland House are truly outstanding. They take care of the residents with genuine kindness and skill and are very calm throughout.
For us as a family, it is wonderful to know he is safe and happy.
02 October 2024
From contacting this home to enquire about a respite stay to leaving the home after a two-week stay, the management and the whole team there have been wonderful, and very helpful.
Every care was listened to and acted upon and they knew everyone by their Christian names and ensured we were happy.
The catering was very good, and the rooms were spacious and clean.
Wonderful entertainment was provided in lovely settings.
20 September 2024
An outstanding care facility. Not only does it have a very welcoming environment, it treats residents like the very valued parts of the community they are.
The staff are incredibly attentive without encroaching on the resident's independence.
The activities are wonderful and cover all manner of
areas.
I could not recommend this place highly enough.
Latest Reviews for Heathland House
30 December 2025
We have never regretted choosing Heathland House for my father who, at 97, could no longer look after himself safely. The home is well designed and does not have the feel of a care home - no 'circle of doom' as he described circles of chairs that he saw in other care homes. The residents have plenty
of activities if they choose to participate.
In the final few weeks of his life the care home really came into its own and I cannot fault the care they gave him. The staff really knew him and his likes and dislikes and were always cheerful and chatted to him when they needed to attend to him. Their support for us was amazing and we could visit at any time of day or night. Overall, Heathland House is an example of how a Care home should be run- both efficient and empathetic.
23 December 2025
I visited quite a number of local care homes before selecting Heathland House. The best facility is nothing without the people - the team at HH are outstanding, friendly, committed and genuinely want to provide the best for residents. Care is comprehensive and professional, so it is reassuring to
know that Mum is in the best and safest place possible. Well done to the whole team.
11 November 2025
Every visit has been remarkable, environment always spotless, welcoming and warm. Staff always kind, friendly, professional and totally caring - all of them.
Our lovely friend/resident appears clean & happy at almost every visit. It's a reassurance to feel she is safe, secure and cared for.
11 November 2025
My mother has been at Heathland House since April 2025. I have been impressed with all aspects of the home, the atmosphere, the activities, the decor, but mostly the staff. All staff are welcoming and supportive of visitors. The staff who care for my mum are attentive, professional and thoughtful,
and I feel happy when I leave, knowing my mum is in safe hands. My mum's circumstances have changed markedly since April; at each stage of deterioration, the care plan has been adapted, and I am confident that Mum receives the best care.
29 October 2025
My mum has just passed away peacefully after spending almost a year at Heathland House. She was not keen to move into residential care but the whole team worked hard to ensure they knew her habits and preferences and made her feel settled, valued and cared for.
She subsequently had a very contented
few months. The home is beautifully clean and well maintained with good food, a sociable cafe and a lovely sunny garden. The staff very kindly but tenaciously encouraged her to be as independent as possible.
As a family we were always welcomed and felt listened to when necessary.
Very sadly my mum's health deteriorated acutely, Heathland House were fantastic in supporting dignified end of life care, all her family were able to visit.
We would like to specifically mention two staff members whose kindness and care was exceptional.
29 August 2025
A very pleasant stay for 10 days. Very friendly, obliging staff. Different activities throughout the stay. Food excellent and requests listened to.
18 July 2025
I had a hip replacement operation and stayed at Heathland House for two weeks post discharge. My stay has exceeded my expectations, and I can't thank the team enough for all they've done for me; the care, the support, the encouragement. This is a gold standard care home with a great big heart.
Thank you so much for helping me through a difficult time. I will be forever grateful for your kindness & compassion.
16 June 2025
A warm welcoming home offering residents and their families a friendly community. Excellent well equipped rooms, spacious and inviting lounges and fabulous cafe area that are well used so no-one needs to feel alone or lonely.
Great activities, we are obviously very lucky in Dorset with visiting
entertainers! Residents are encouraged to join in or start up activities in areas they enjoy.
Everywhere is easily accessible, including lift access.
Nice sunny garden for relaxation or your daily walks.
The staff are excellent and are responsible for making the home such a lovely place to be.
13 May 2025
My friend of 71 years is not the easier of people to manage, and yet the staff at Heathland House find ways to encourage her to eat and dress and even be quite sociable at times! I am extremely impressed.
Further it was her birthday, and I requested a chocolate cake, with chocolate icing and more
chocolate on top, (chocolate is one of the few things she will eat!) and they excelled themselves with a beautiful looking and tasting cake, some prosecco and even a gift (chocolates!!) and came in and sang happy birthday to her. It was above wonderful!
The wisdom, patience, gentleness and even tough love, when necessary, are generously dished out!
There are many choices for care homes in this area, and I visited most before choosing Heathland - what a great decision that was! A BIG thank you to all the staff who care for my friend so beautifully!
21 March 2025
I am incredibly grateful for the outstanding care my dad receives at Heathland House. Living with dementia can be challenging, but the staff here are patient, understanding, and truly dedicated to providing the best possible support. They treat my dad with kindness, dignity, and respect, ensuring he
feels safe and comfortable every day.
The environment is warm and welcoming, and the staff go above and beyond to engage residents in meaningful activities that stimulate their minds and bring joy. It gives me and our family great peace of mind knowing he is in a place where he is not only well cared for but also valued as an individual.
I can't thank the team enough for their compassion and professionalism.
04 March 2025
This is my fifth month of living in Heathland House. Being in this care home over Christmas couldn't have gone better. The entertainment each week with singers, musicians, and a lovely school choir. Even Father Christmas came around with presents for everyone. I particularly enjoy the 'use it or
lose' exercise class, and I am also learning tai chi. As I suffer from macular degeneration the management has found a blind class for me to attend every two weeks and they provide transport to and from the group. The staff are so helpful with all my needs. Cups of tea with biscuits and cake are always available. I have settled in now and it is truly my home.
26 February 2025
Heathland House is a lovely care home, not like any other I have seen. All the staff are amazing and so caring. My dad moved to Heathland House following a 4th stroke and the death of his wife, everyone in the home could not have been nicer. He has settled in well and I can relax knowing that he is
being well cared for.
24 February 2025
A wonderful care home with first class staff and facilities.
12 February 2025
Excellent support and welcome to assist our parents with respite and moving to permanent residence.
23 January 2025
Heathland House has welcomed my mum with care, kindness and affection. All staff include mum in everything and I feel they have her best interests at heart. She is safe and well looked after. Thank you for all your support
15 January 2025
Heathland House provides excellent accommodation and activities for the residents, the staff are friendly, caring and kind.
21 October 2024
The preadmission and welcome on arrival were outstanding. The ambience of the whole place was warm, friendly and caring. From top to bottom, the staff are excellent.
My son and daughter summed it up by saying that while I was there, they didn't need to worry!
15 October 2024
The team at Heathland House are truly outstanding. They take care of the residents with genuine kindness and skill and are very calm throughout.
For us as a family, it is wonderful to know he is safe and happy.
02 October 2024
From contacting this home to enquire about a respite stay to leaving the home after a two-week stay, the management and the whole team there have been wonderful, and very helpful.
Every care was listened to and acted upon and they knew everyone by their Christian names and ensured we were happy.
The catering was very good, and the rooms were spacious and clean.
Wonderful entertainment was provided in lovely settings.
20 September 2024
An outstanding care facility. Not only does it have a very welcoming environment, it treats residents like the very valued parts of the community they are.
The staff are incredibly attentive without encroaching on the resident's independence.
The activities are wonderful and cover all manner of
areas.
I could not recommend this place highly enough.