Submit a Review for Shoemaker Place
The Fillybrooks, Stone, ST15 0AA
View full details of Shoemaker PlaceLatest Reviews for Shoemaker Place
12 January 2026
Mum moved from a previous care home which was akin to a cheap B&B compared to Shoemakers 4/5 star hotel feel. Always a cheery welcome from every member of staff, many who know me and my wife by name. All staff make mum feel very comfortable and are very encouraging to ensure she eats properly, joins in with other residents and spends as much time as possible in the residents lounge and not isolating in her room. It's all so reassuring to me.
15 December 2025
I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.
11 December 2025
Mum has settled well at Shoemaker Place, and the staff have gone out of their way to ensure her needs are met. They also show they want her to be comfortable and happy in her new home. She enjoys the activities, and the staff do well making sure they help and make allowances for her deteriorating eye sight. She seems very contented.
11 December 2025
Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge. Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
01 October 2025
Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely stay there again for her next respite care.
17 September 2025
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
09 September 2025
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
09 September 2025
A wonderful place for your loved one. Great care taken of relatives and loved ones. Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here. Very much part of the local community. Activities are fantastic.
09 September 2025
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
04 September 2025
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
16 July 2025
My ife has been a resident for 3 weeks, during that time she has always received excellent care emanating from the manager, admin staff through to the care workers. There is always a smile and offers of help or assistance.
20 March 2025
Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.
19 March 2025
Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities. They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time. The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!! I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
31 January 2025
This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents where any concerns can be discussed and ironed out which is really beneficial. The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different. Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs. Keep up the great work that you are doing. Thank You.
24 January 2025
This month the staff continue to assist my relative to meet all his activities of daily life. My uncle can be challenging to receive care, however the staff always remain calm and professional. The care they give is exceptional and I have full confidence in them. Thank you everyone, welcome to the new manager, well done to activity member for getting my uncle to join in.
21 January 2025
This is my mother's 3rd stay at Shoemaker Place. The first 2 were for respite, this time is on a permanent basis. There is now a new management team in place who are very positive and proactive and have already introduced some new practices. As a relative, I feel much more included. All the staff are extremely caring, friendly, and supportive. There was a lovely atmosphere over Christmas with a lot of hard work put in to include residents and relatives. I look forward to seeing all the new practices and ideas put in place.
10 January 2025
I spend a lot of time at the home keeping my wife company and find all the staff to be caring, friendly, and efficient. I'm content she's in a good place and well looked after. I'd like to see the garden better tended, we used to enjoy visiting gardens and seeing colourful and attractive planting. This garden has little interest.
10 January 2025
My mother has been a resident for the last few months. So far I am impressed by the care and the new management. Mother appears well cared for, secure, well fed, and most importantly happy and content. The activities have been especially helpful with her integration into this caring community.
05 January 2025
I originally submitted a review 10 months ago. The home has since had several changed in management which have not been beneficial. I requested a meeting re my mother's care plan with the home and the area management and was told this would be arranged but it never was. I agree with the CQC report re care given and have never had any concerns regarding the care staff. Since the new management team have been in place I have had the care plan meeting with the new deputy manager which was very comprehensive. We also had a recent relatives meeting with senior staff (the last one was 06/03/2024). It was very professional and was very reassuring to listen to the new ideas and plans in relation to concerns and issues. What was even better was that some of these plans have already begun to be put in place and I am confident that these will result in overall improvements to the running of this home and care for our families. I look forward to supporting the new management moving forward.
16 December 2024
Two weeks of respite care to overcome the after effects of a fall down the stairs. The management bent over backward to speed up her admission to the care home. Thanks go to all the staff for their friendly, caring, and supportive nature during the stay. Care has been excellent. One consideration that might be improved would be guidance around building. Corridors are very similar and easy to get lost.
Latest Reviews for Shoemaker Place
12 January 2026
Mum moved from a previous care home which was akin to a cheap B&B compared to Shoemakers 4/5 star hotel feel. Always a cheery welcome from every member of staff, many who know me and my wife by name. All staff make mum feel very comfortable and are very encouraging to ensure she eats properly, joins in with other residents and spends as much time as possible in the residents lounge and not isolating in her room. It's all so reassuring to me.
15 December 2025
I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.
11 December 2025
Mum has settled well at Shoemaker Place, and the staff have gone out of their way to ensure her needs are met. They also show they want her to be comfortable and happy in her new home. She enjoys the activities, and the staff do well making sure they help and make allowances for her deteriorating eye sight. She seems very contented.
11 December 2025
Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge. Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
01 October 2025
Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely stay there again for her next respite care.
17 September 2025
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
09 September 2025
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
09 September 2025
A wonderful place for your loved one. Great care taken of relatives and loved ones. Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here. Very much part of the local community. Activities are fantastic.
09 September 2025
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
04 September 2025
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
16 July 2025
My ife has been a resident for 3 weeks, during that time she has always received excellent care emanating from the manager, admin staff through to the care workers. There is always a smile and offers of help or assistance.
20 March 2025
Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.
19 March 2025
Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities. They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time. The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!! I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
31 January 2025
This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents where any concerns can be discussed and ironed out which is really beneficial. The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different. Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs. Keep up the great work that you are doing. Thank You.
24 January 2025
This month the staff continue to assist my relative to meet all his activities of daily life. My uncle can be challenging to receive care, however the staff always remain calm and professional. The care they give is exceptional and I have full confidence in them. Thank you everyone, welcome to the new manager, well done to activity member for getting my uncle to join in.
21 January 2025
This is my mother's 3rd stay at Shoemaker Place. The first 2 were for respite, this time is on a permanent basis. There is now a new management team in place who are very positive and proactive and have already introduced some new practices. As a relative, I feel much more included. All the staff are extremely caring, friendly, and supportive. There was a lovely atmosphere over Christmas with a lot of hard work put in to include residents and relatives. I look forward to seeing all the new practices and ideas put in place.
10 January 2025
I spend a lot of time at the home keeping my wife company and find all the staff to be caring, friendly, and efficient. I'm content she's in a good place and well looked after. I'd like to see the garden better tended, we used to enjoy visiting gardens and seeing colourful and attractive planting. This garden has little interest.
10 January 2025
My mother has been a resident for the last few months. So far I am impressed by the care and the new management. Mother appears well cared for, secure, well fed, and most importantly happy and content. The activities have been especially helpful with her integration into this caring community.
05 January 2025
I originally submitted a review 10 months ago. The home has since had several changed in management which have not been beneficial. I requested a meeting re my mother's care plan with the home and the area management and was told this would be arranged but it never was. I agree with the CQC report re care given and have never had any concerns regarding the care staff. Since the new management team have been in place I have had the care plan meeting with the new deputy manager which was very comprehensive. We also had a recent relatives meeting with senior staff (the last one was 06/03/2024). It was very professional and was very reassuring to listen to the new ideas and plans in relation to concerns and issues. What was even better was that some of these plans have already begun to be put in place and I am confident that these will result in overall improvements to the running of this home and care for our families. I look forward to supporting the new management moving forward.
16 December 2024
Two weeks of respite care to overcome the after effects of a fall down the stairs. The management bent over backward to speed up her admission to the care home. Thanks go to all the staff for their friendly, caring, and supportive nature during the stay. Care has been excellent. One consideration that might be improved would be guidance around building. Corridors are very similar and easy to get lost.