Shoemaker Place

The Fillybrooks, Stone, ST15 0AA
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9.7 43 Reviews
  • Shoemaker Place, Stone
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support.

Located in the historic market town of Stone, the home is close to local amenities and has direct transport links into nearby Stoke-on-Trent.

The home features 66 single bedrooms, including 12 bed wings and 10 large, studio-style rooms. All of the rooms at Shoemaker Place are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Residents can relax and socialise in a selection of communal facilities, including a choice of dining rooms and living rooms, a cinema, a café, a garden room and a beauty salon. The layout is designed to be particularly helpful to people living with dementia and an array of other needs.

Dedicated Activity and Lifestyle Facilitators (ALFs) ensure that there are always plenty of fun activities happening. Whether residents want to get involved in exciting activities and days out, have a coffee and a catch up with visitors, a personal pamper session or a stroll around the beautifully landscaped gardens, each resident can live their life to the fullest at Shoemaker Place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Neil Hooley (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Shoemaker Place Reviews (43)

9.7

Shoemaker Place has a Review Score of 9.7 (9.679) out of 10, based on 24 reviews in the last 2 years.
Over all time Shoemaker Place has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Shoemaker Place
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Total of 43, showing 1-20
Review from Nicola E (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.

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Review from K L (Relative of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for your loved one. Great care taken of relatives and loved ones.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.

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Review from P B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.

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Review from Jackie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Jackie for your kind words. I am so happy you found the review beneficial and Mum is settling at Shoemaker Place. We look forward to seeing you on your next visit and no doubt at our next event.

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Review from Malcolm P (Husband of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ife has been a resident for 3 weeks, during that time she has always received excellent care emanating from the manager, admin staff through to the care workers. There is always a smile and offers of help or assistance.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Malcolm for your kind words which I will share with the team. We look forward to seeing you in Shoemaker Place on your next visit..

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Review from J E (Wife of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you J E for taking the time to share such positive feedback which I will be sure to pass on to the whole team.

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Review from Sue G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining
her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities.
They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time.
The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!!
I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
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Review from J F (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents
where any concerns can be discussed and ironed out which is really beneficial.
The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different.
Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs.
Keep up the great work that you are doing.
Thank You.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thanks for sharing your comments once again. We appreciate your kind words and positive comments regarding the changes at Shoemaker Place. I will be sure to share these with our whole team. We look forward to seeing you on your next visit to Shoemaker.

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Review from Alison C (Cousin of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month the staff continue to assist my relative to meet all his activities of daily life. My uncle can be challenging to receive care, however the staff always remain calm and professional. The care they give is exceptional and I have full confidence in them. Thank you everyone, welcome to the new
manager, well done to activity member for getting my uncle to join in.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your lovely words which I will be sure to share with the whole team at Shoemaker Place. It has been lovely to see Ken joining in with activities in recent weeks and we will continue to encourage him to participate.

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Review from Viv S (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my mother's 3rd stay at Shoemaker Place. The first 2 were for respite, this time is on a permanent basis.
There is now a new management team in place who are very positive and proactive and have already introduced some new practices.
As a relative, I feel much more included.
All the staff
are extremely caring, friendly, and supportive.
There was a lovely atmosphere over Christmas with a lot of hard work put in to include residents and relatives.
I look forward to seeing all the new practices and ideas put in place.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your kind words and for taking the time to complete this review, which I will be sure to share with the whole team. It was lovely having you with us over the festive period, and I hope you enjoyed your Christmas lunch with your Mum at Shoemaker Place. I look forward to catching up with you again at our upcoming relatives meeting later this week.

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Review from John W (Husband of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spend a lot of time at the home keeping my wife company and find all the staff to be caring, friendly, and efficient. I'm content she's in a good place and well looked after. I'd like to see the garden better tended, we used to enjoy visiting gardens and seeing colourful and attractive planting. This
garden has little interest.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to complete a review for us. It is always so lovely to see you on your daily visits to Shoemaker Place and I will pass on your kind words to the whole team. Thank you also for your feedback on the gardens, we have an upcoming visit planned from our maintenance team in preparation for the Spring and I will be sure to share your comments with them and provide you with an update at our upcoming relatives meeting.

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Review from Tim W (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for the last few months. So far I am impressed by the care and the new management.
Mother appears well cared for, secure, well fed, and most importantly happy and content.
The activities have been especially helpful with her integration into this caring community.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to complete your review and for your positive feedback. I will be sure to share this with our team and we looking forward to seeing you on your next visit up to Shoemaker.

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Review from Sue H (Daughter of Resident) published on 5 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I originally submitted a review 10 months ago. The home has since had several changed in management which have not been beneficial. I requested a meeting re my mother's care plan with the home and the area management and was told this would be arranged but it never was. I agree with the CQC report re
care given and have never had any concerns regarding the care staff.
Since the new management team have been in place I have had the care plan meeting with the new deputy manager which was very comprehensive.
We also had a recent relatives meeting with senior staff (the last one was 06/03/2024). It was very professional and was very reassuring to listen to the new ideas and plans in relation to concerns and issues. What was even better was that some of these plans have already begun to be put in place and I am confident that these will result in overall improvements to the running of this home and care for our families.
I look forward to supporting the new management moving forward.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback with us. It is great to hear that your previous concerns have been addressed and that you have noticed the positive changes made by our new management team for the home and our residents. If there is anything else we can do, please feel free to reach out to a member of the team. We look forward to seeing you on your next visit to Shoemaker Place.

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Review from Kevin A (Son of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two weeks of respite care to overcome the after effects of a fall down the stairs. The management bent over backward to speed up her admission to the care home. Thanks go to all the staff for their friendly, caring, and supportive nature during the stay. Care has been excellent. One consideration that
might be improved would be guidance around building. Corridors are very similar and easy to get lost.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to share your comments with us, I will make sure these are fed back to our team. We will also look into your feedback concerning guidance around the building. We hope your Mum is doing well and wish your family all the very best.

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Review from Julie S (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Having visited this home and read all of the available reviews we decided to place our mother into Shoemaker Place on 17th April 2024. A CQC visit had taken place on 4/5th April, the report in June rated it as 'Overall Requires Improvement.' Please read the CQC report as nothing has changed! A similar
CQC rating has been given to one of their other homes.
Mum's care plan was not followed. We had a number of day to day issues which were never really rectified. E.g. not ensuring that incontinence pads were always available in mum's bathroom, unwanted use of male carers delivering personal care, despite all clothes being labelled clothes would go missing, loss of personal effects not investigated, other residents support stockings would be used.
Since April there have been continuous changes in management and significant over use of agency staff to the detriment of the facility and its residents. Different managers have consistently promised improvements which never materialised.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. We are sorry that you and your sibling didn't have the same positive experience as some of our previous reviewers. I can confirm that we wrote to you recently to address the specific concerns that you have raised, also one of our senior team called to speak with you. We're pleased to share that we have recently welcomed a highly experienced permanent Manager and a permanent Deputy Manager to the team, and we are confident they will support ongoing positive developments for the home and our residents. If there is anything else we can do, please feel free to reach out again at enquiries@boroughcare.org.uk

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Review from M D (Son of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This is a lovely facility apparently only opened in 2022, my mother moved in in April this year, she settled quickly, its in her nature. The CQC says it "Needs Improvement, 6/10" June 2024, and having visited virtually everyday we agree entirely. The care staff are generally fine, the Management is
not!
During the last six months numerous management changes, at both the home and area level resulted in inconsistent communication and care levels. Overuse of agency staff is another issue. No family meetings took place. Mums care plan was compromised; use of male carers for personal care, male incontinence pads used, labelled clothes missing and use of other residents underwear. Sent to hospital in the evening wearing only a cotton nightgown. Mum waited 15mins outside on a trolley on one return from the hospital then had no hand over. Its very difficult to access this home on evenings/weekends, no one responds to the door bell. Regular promised improvements never transpired!
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. I know we have spoken about your concerns since your review and I would welcome the opportunity for us to sit down and discuss further any issues that you may feel are outstanding.

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Review from A C (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am sending my gratitude to all the wonderful team at Shoemaker Place. You now care for two very special family members. From the lovely new manager to the happy cleaners, you are all truly wonderful. Thank you very much for all your hard work and support.
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Review from Ann P (Wife of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second time I have placed my husband in Shoemaker Place for respite care. I find the staff and the care given is excellent. They treat my husband with respect and dignity as he has Dementia and Parkinson's. I would highly recommend Shoemaker Place.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for leaving such a positive review we really enjoy having our respite residents return to us after experiencing the positive care and support we offer.
Kind Regards,
Team Shoemaker.

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Review from Edward B (Husband of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is excellent. The staff are so kind and helpful. The teatime trolly looked like a top-end London hotel!
On my first visit to Shoemaker Place, I was most impressed by seeing the residents looking so happy and cheerful.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for your positive review, I will be happy to pass this onto the team.
Kind Regards,
Team Shoemaker Place.

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Review from Judy H (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is truly an amazing place! The whole environment from the cosy rooms, cleanliness, fabulous facilities, wonderful activities, delicious food and, above all, compassionate, caring staff make it somewhere I feel happy knowing my mum is truly looked after. Mum has dementia and was initially upset
but from day one, the staff have listened to her needs, been loving and caring and helped her settle into what feels like a big happy family. She is totally in her element, happy and relaxed when she is singing along to one of the many varied, organised events!
Thank you to each and every one of you ... you make Shoemaker Place a happy home.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you so much for your positive review, I will pass this onto the team.
Kind Regards,
Team Shoemaker Place.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Shoemaker Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Shoemaker Place is calculated as follows: ( (223 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 287 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shoemaker Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Neil

Neil Hooley

Job Title: Care Home Manager Joined: 2024

Neil has 26 years of experience in care home management in the Stafford area and also volunteers at Cancer Research. He has a wealth of experience and knowledge to support our team and residents and would be delighted to discuss how we can care for you or your loved one.

Frequently Asked Questions about Shoemaker Place

What types of Care is Shoemaker Place registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Shoemaker Place have?

There are 56 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Shoemaker Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shoemaker Place to the centre of Stone?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shoemaker Place to verify any information. View our terms and conditions. Shoemaker Place has an Enhanced Service - more info.