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Shoemaker Place

The Fillybrooks, Stone, Staffordshire ST15 0AA
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Shoemaker Place, Stone
Shoemaker Place, Stone
Shoemaker Place, Stone

Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support.

Located in the historic market town of Stone, the home is close to local amenities and has direct transport links into nearby Stoke-on-Trent.

The home features 66 single bedrooms, including 12 bed wings and 10 large, studio-style rooms....  

Care Provided by Shoemaker Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,412 - £1,798£1,694 - £2,158
Residential Dementia Care£1,412 - £1,798£1,694 - £2,158

The variance in fees is due to room type and does not increase with increased care needs

Contact Shoemaker Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelie.Gleave (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (56)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Shoemaker Place Reviews (50)

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9.6

Shoemaker Place has a Review Score of 9.6 (9.624) out of 10, based on 23 reviews in the last 2 years. Over all time Shoemaker Place has 50 reviews.

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Review from Kevin A (Son of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

Two weeks of respite care to overcome the after effects of a fall down the stairs. The management bent over backward to speed up her admission to the care home. Thanks go to all the staff for their friendly, caring, and supportive nature during the stay. Care has been excellent. One consideration that might be improved would be guidance around building. Corridors are very similar and easy to get lost.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to share your comments with us, I will make sure these are fed back to our team. We will also look into your feedback concerning guidance around the building. We hope your Mum is doing well and wish your family all the very best.

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Review from Julie S (Daughter of Resident) published on 27 November 2024 Submitted via Website
Overall Experience
Having visited this home and read all of the available reviews we decided to place our mother into Shoemaker Place on 17th April 2024. A CQC visit had taken place on 4/5th April, the report in June rated it as 'Overall Requires Improvement.' Please read the CQC report as nothing has changed! A similar CQC rating has been given to one of their other homes.
Mum's care plan was not followed. We had a number of day to day issues which were never really rectified. E.g. not ensuring that incontinence pads were always available in mum's bathroom, unwanted use of male carers delivering personal care, despite all clothes being labelled clothes would go missing, loss of personal effects not investigated, other residents support stockings would be used.

Since April there have been continuous changes in management and significant over use of agency staff to the detriment of the facility and its residents. Different managers have consistently promised improvements which never materialised.

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. We are sorry that you and your sibling didn't have the same positive experience as some of our previous reviewers. I can confirm that we wrote to you recently to address the specific...  

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Review from M D (Son of Resident) published on 27 November 2024 Submitted via Website
Overall Experience
This is a lovely facility apparently only opened in 2022, my mother moved in in April this year, she settled quickly, its in her nature. The CQC says it "Needs Improvement, 6/10" June 2024, and having visited virtually everyday we agree entirely. The care staff are generally fine, the Management is not!

During the last six months numerous management changes, at both the home and area level resulted in inconsistent communication and care levels. Overuse of agency staff is another issue. No family meetings took place. Mums care plan was compromised; use of male carers for personal care, male incontinence pads used, labelled clothes missing and use of other residents underwear. Sent to hospital in the evening wearing only a cotton nightgown. Mum waited 15mins outside on a trolley on one return from the hospital then had no hand over. Its very difficult to access this home on evenings/weekends, no one responds to the door bell. Regular promised improvements never transpired!

Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. I know we have spoken about your concerns since your review and I would welcome the opportunity for us to sit down and discuss further any issues that you may feel are outstanding.

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Review from A C (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

I am sending my gratitude to all the wonderful team at Shoemaker Place. You now care for two very special family members. From the lovely new manager to the happy cleaners, you are all truly wonderful. Thank you very much for all your hard work and support.

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Review from Ann P (Wife of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

This is the second time I have placed my husband in Shoemaker Place for respite care. I find the staff and the care given is excellent. They treat my husband with respect and dignity as he has Dementia and Parkinson's. I would highly recommend Shoemaker Place.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you for leaving such a positive review we really enjoy having our respite residents return to us after experiencing the positive care and support we offer.
Kind Regards,

Team Shoemaker.

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Review from Edward B (Husband of Resident) published on 27 October 2023 Submitted via Postal Card
Overall Experience
The building is excellent. The staff are so kind and helpful. The teatime trolly looked like a top-end London hotel!

On my first visit to Shoemaker Place, I was most impressed by seeing the residents looking so happy and cheerful.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you for your positive review, I will be happy to pass this onto the team.
Kind Regards,

Team Shoemaker Place.

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Review from Judy H (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card
Overall Experience
This is truly an amazing place! The whole environment from the cosy rooms, cleanliness, fabulous facilities, wonderful activities, delicious food and, above all, compassionate, caring staff make it somewhere I feel happy knowing my mum is truly looked after. Mum has dementia and was initially upset but from day one, the staff have listened to her needs, been loving and caring and helped her settle into what feels like a big happy family. She is totally in her element, happy and relaxed when she is singing along to one of the many varied, organised events!

Thank you to each and every one of you ... you make Shoemaker Place a happy home.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you so much for your positive review, I will pass this onto the team.
Kind Regards,

Team Shoemaker Place.

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Review from R B (Resident / Service User) published on 27 October 2023 Submitted via Postal Card
Overall Experience
Generally, the care has been excellent.
We feel very safe and secure.
The staff are very friendly and helpful, while also attending to our needs.

The home is very warm, comfortable and clean.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you so much for your positive review.
Kind Regards,

Team Shoemaker Place.

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Review from D G (Husband of Resident) published on 17 October 2023 Submitted via Postal Card
Overall Experience

The care, love and attention from the staff at Shoemaker Place is first class. She feels safe and is well looked after. As a family, we are so glad that she is safe. We cannot thank everybody here for all they do for her. Well-fed, good activities and things to do all help. Many thanks.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you for your lovely review and the 5* ratings in all areas, it means so much to all of us.
Kind Regards

Team Shoemaker

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Review from Christine B (Friend of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

My dear friend, like a mum to me was one of the first residents. Care and dignity are provided so highly by all staff in all roles. The atmosphere is calm and the surroundings, and furnishings are beautiful. Visitors are always welcomed in a friendly way. The food and snacks are delicious and visitors are invited to share meals if needed. Activities are varied and the local community visits, schools and entertainers, are so nice. I wouldn't hesitate to recommend any friends or family members. Certainly promising to become one of the best care homes in this local area.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Hello,
Thank you for the lovely review, it's so nice to read about all the positive experiences our residents and families are having.
Kind regards,

Team Shoemaker.

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Review from Stephen T (Son of Resident) published on 25 September 2023 Submitted via Postal Card
Overall Experience

I can't thank the staff at Shoemaker Place Care Home enough for the lengths they went to to accommodate our requirements at very short notice in extremely difficult circumstances. My mother, who suffers from Alzheimer's, lives alone with her dog and was recovering from a broken hip, suffered a fire at her bungalow that ended up rendering it uninhabitable for more than four months. I live around 140 miles away, the "can do" attitude and flexible approach displayed in agreeing to accommodate Mum and her dog with levels of care/oversight, tailored and adapted to mere ever-changing circumstances, was invaluable in providing peace of mind in extremely traumatic circumstances. Mum is a private person but in the latter part of her stay, she had started to socialise/get involved in activities and in the end, was sorry to leave, a testament to the heroic efforts of the staff. Highly recommended!

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Hello,
Thank you for your amazing review, it was a pleasure to look after your mum and we will be here to support in the future if ever needed.
Kind regards,

Team Shoemaker.

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Review from David T (Partner of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

She has been in Shoemaker Place for 12 months, and the care she is receiving is very good. The staff can't do enough for her, and for me when I visit, they are always willing to make me welcome with a nice smile and the offer of a cup of tea. Nothing is too much trouble. Keep the quality care up - always a pleasure to visit her. 10/10.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
From all of us at Shoemaker Place, we would like to thank you for your recent review of the services we offer.
Kind Regards,

Shoemaker Place.

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Review from H B (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident at Shoemaker Place for two months. The staff are excellent and cannot do enough for you, whilst remaining professional at all times. The activities ate providing Mum with the stimulation she needs, and she is enjoying the company. The environment is homely and comfortable. She is now safe and happy, having settled in well (most of the time). Thank you to everyone involved with her care.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
From all of us at Shoemaker Place we thank you for you honest feedback and I will be sure to share your review with the staff team.
Regards

Shoemaker Place

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Review from Caroline R (Daughter of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

I can not begin to say enough thank you to every single person that works at Shoemakers Place, such kindness and care has been given to my lovely mum from the day she started for her little holiday and now a full-time resident. The manager and all her team are always there to help and support with anything that's needed for my mum, along with all the lovely carers. All have played a wonderful part in bringing my mum back to socialising and interacting with others around her, eating the most amazing food, joining in activities and causing lots of naughty laughter! Can’t thank you all enough.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Hello, thank you so much for your lovely review. I will make sure to feed this back to all our staff.
Kind Regards,

Shoemaker Place

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Review from Janice A (Niece of Resident) published on 16 March 2023 Submitted via Postal Card
Overall Experience

The building was immaculate, clean and fresh. The staff, on every level, were polite and friendly and went out of their way to make my aunt, who was there for respite care, feel as much at home as possible. The staff were very kind, caring and professional, and the cooking was amazing too. Would definitely recommend it!

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place
Thank you for your lovely review of the care provided to your Aunt. We are really pleased that we were able to live up to your expectations for your Aunt's stay with us.
Yours Sincerely

Team Shoemaker Place

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Review from Kim R (Daughter-in-law of Resident) published on 15 November 2022 Submitted via Website
Overall Experience

Well what can I say, Shoemaker Place is a truly warm, friendly, welcoming, organised and above all professional, responsive, compassionate and high-quality care provision. The home from home and nostalgic environment makes both residents and their families feel this is the best place for themselves and their loved ones. Each staff member is happy, so a happy team makes happy residents. The home is spotlessly clean, aesthetically pleasing, cosy and light. The choice of healthy home-cooked menu is varied, tasty and attractive. There is a real bespoke service to residents to ensure their individual needs are met. I feel so reassured not only for my in-laws themselves but also to my spouse who just does not worry or has to mitigate additional needs as the leadership team are so responsive. I just love the variety of creative activities and professionalism: always working in partnership with residents' family members. A huge thanks to you all at Shoemakers!

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place
Hi,

Thanks for your lovely review, we are thrilled that you feel your loved ones are well looked after and given person-centred care. Kind regards from all of the team!

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Review from Helen R (Daughter of Resident) published on 8 November 2022 Submitted via Website
Overall Experience
What an amazing place! Staff have been wonderful with both my parents, and their care, their approach, and professionalism have been second to none. My mother doesn't usually settle well in new environments, and at her previous care home, she took months to even start to engage with staff and join in or simply come out of her room. Whereas here, at Shoemakers Place, she settled within the first three days; she agreed to go on a day trip within the first couple of weeks of being a resident. The change in her is unreal, she eats all of the small portions given to her, and she even eats the afternoon cakes and every dessert offered, which she never used to do previously. My father has also commented on the food and service he receives, stating the food is outstanding, high-end restaurant quality, and I too can second that as I have sat with my parents and eaten a delicious meal with them.

Thank you to all staff. I am so happy and relieved I found you to take care of my adorable folks!

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place
May I say on behalf of all of the team, thank you so much for a fabulous review and such wonderful comments. We are so pleased that your parents have settled down in their new home at Shoemaker Place with such ease.

Kind regards.

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Review from Martin O (Friend of Resident) published on 1 November 2022 Submitted via Website
Overall Experience
I have visited my loved one twice at Shoemaker Place (I am the husband of her granddaughter).

The place is spotless, and the staff are incredibly friendly and helpful. They are always keen to help in whatever way we need. Plus, they always have our loved one's best interests at heart. I would recommend Shoemaker Place to anyone.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place
Thank you so much for taking the time and trouble to write such a fabulous review and give us a 5-star rating.

We are so pleased that you are delighted with the care and attention your loved one is receiving here at Shoemaker Place.

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No Rating
Review from C Y (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience
Staff responded to queries quickly.
Easy to contact.
Very helpful.
Nothing was too much trouble.

Shoemaker Place felt very friendly and homely.

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you for your kind review. We are pleased you found us to be homely and efficient. Kindest regards.

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Review from M W (Respite Resident) published on 7 October 2022 Submitted via Website
Overall Experience

First time using any care home for respite care. From the initial contact through to the end of the respite period, I found all members of the Shoemaker team to be extremely friendly, helpful and professional. The care provided was excellent, and I would definitely use this care home again.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place
Thank you so much for your review and for choosing Shoemaker Place. We are delighted that your first respite experience was successful, and we look forward to being able to welcome your back in the near future.

Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Shoemaker Place.

Upcoming Events

There are no upcoming events for Shoemaker Place.

Awards / Recognitions (3)

  • 31 Jan 2025Recipient: Borough Care Ltd
  • 31 Jan 2024Recipient: Borough Care Ltd
  • 28 Feb 2023Recipient: Borough Care Ltd

Accreditations

There are no accreditations posted yet for Shoemaker Place.

Meet the Team (1)

Claire Wilson
Claire WilsonJob Title:Care Home ManagerJoined: 2026

Claire has dedicated nearly 40 years to the care sector, starting as a Support Worker in 1986. Her passion for exceptional care remains as strong today as ever. She believes every resident should feel safe, valued and truly at home, and knows that outstanding care starts with outstanding people. Claire is committed to creating a positive environment where residents and colleagues feel respected, supported and able to thrive.

As Home Manager at Shoemaker Place, she leads with compassion and dedication, working closely with residents, families and colleagues to ensure everyone enjoys a fulfilling lifestyle and truly experiences life in colour.

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