Shoemaker Place

The Fillybrooks, Stone, ST15 0AA
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9.7 45 Reviews
  • Shoemaker Place, Stone
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support.

Located in the historic market town of Stone, the home is close to local amenities and has direct transport links into nearby Stoke-on-Trent.

The home features 66 single bedrooms, including 12 bed wings and 10 large, studio-style rooms. All of the rooms at Shoemaker Place are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Residents can relax and socialise in a selection of communal facilities, including a choice of dining rooms and living rooms, a cinema, a café, a garden room and a beauty salon. The layout is designed to be particularly helpful to people living with dementia and an array of other needs.

Dedicated Activity and Lifestyle Facilitators (ALFs) ensure that there are always plenty of fun activities happening. Whether residents want to get involved in exciting activities and days out, have a coffee and a catch up with visitors, a personal pamper session or a stroll around the beautifully landscaped gardens, each resident can live their life to the fullest at Shoemaker Place.
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Care Provided by Shoemaker Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Shoemaker Place to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shoemaker Place to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Neil Hooley (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Shoemaker Place Reviews (45)

9.7

Shoemaker Place has a Review Score of 9.7 (9.664) out of 10, based on 23 reviews in the last 2 years.
Over all time Shoemaker Place has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Shoemaker Place
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Total of 45, showing 21-40
Review from Edward B (Husband of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is excellent. The staff are so kind and helpful. The teatime trolly looked like a top-end London hotel!
On my first visit to Shoemaker Place, I was most impressed by seeing the residents looking so happy and cheerful.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for your positive review, I will be happy to pass this onto the team.
Kind Regards,
Team Shoemaker Place.

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Review from Judy H (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is truly an amazing place! The whole environment from the cosy rooms, cleanliness, fabulous facilities, wonderful activities, delicious food and, above all, compassionate, caring staff make it somewhere I feel happy knowing my mum is truly looked after. Mum has dementia and was initially upset
but from day one, the staff have listened to her needs, been loving and caring and helped her settle into what feels like a big happy family. She is totally in her element, happy and relaxed when she is singing along to one of the many varied, organised events!
Thank you to each and every one of you ... you make Shoemaker Place a happy home.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you so much for your positive review, I will pass this onto the team.
Kind Regards,
Team Shoemaker Place.

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Review from R B (Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, the care has been excellent.
We feel very safe and secure.
The staff are very friendly and helpful, while also attending to our needs.
The home is very warm, comfortable and clean.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you so much for your positive review.
Kind Regards,
Team Shoemaker Place.

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Review from D G (Husband of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love and attention from the staff at Shoemaker Place is first class. She feels safe and is well looked after. As a family, we are so glad that she is safe. We cannot thank everybody here for all they do for her. Well-fed, good activities and things to do all help. Many thanks.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for your lovely review and the 5* ratings in all areas, it means so much to all of us.
Kind Regards
Team Shoemaker

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Review from Christine B (Friend of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dear friend, like a mum to me was one of the first residents. Care and dignity are provided so highly by all staff in all roles. The atmosphere is calm and the surroundings, and furnishings are beautiful. Visitors are always welcomed in a friendly way. The food and snacks are delicious and visitors
are invited to share meals if needed. Activities are varied and the local community visits, schools and entertainers, are so nice. I wouldn't hesitate to recommend any friends or family members. Certainly promising to become one of the best care homes in this local area.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Hello,
Thank you for the lovely review, it's so nice to read about all the positive experiences our residents and families are having.
Kind regards,
Team Shoemaker.

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Review from Stephen T (Son of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff at Shoemaker Place Care Home enough for the lengths they went to to accommodate our requirements at very short notice in extremely difficult circumstances. My mother, who suffers from Alzheimer's, lives alone with her dog and was recovering from a broken hip, suffered a fire
at her bungalow that ended up rendering it uninhabitable for more than four months. I live around 140 miles away, the "can do" attitude and flexible approach displayed in agreeing to accommodate Mum and her dog with levels of care/oversight, tailored and adapted to mere ever-changing circumstances, was invaluable in providing peace of mind in extremely traumatic circumstances. Mum is a private person but in the latter part of her stay, she had started to socialise/get involved in activities and in the end, was sorry to leave, a testament to the heroic efforts of the staff. Highly recommended!
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Hello,
Thank you for your amazing review, it was a pleasure to look after your mum and we will be here to support in the future if ever needed.
Kind regards,
Team Shoemaker.

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Review from David T (Partner of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She has been in Shoemaker Place for 12 months, and the care she is receiving is very good. The staff can't do enough for her, and for me when I visit, they are always willing to make me welcome with a nice smile and the offer of a cup of tea. Nothing is too much trouble. Keep the quality care up - always
a pleasure to visit her. 10/10.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

From all of us at Shoemaker Place, we would like to thank you for your recent review of the services we offer.
Kind Regards,
Shoemaker Place.

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Review from H B (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Shoemaker Place for two months. The staff are excellent and cannot do enough for you, whilst remaining professional at all times. The activities ate providing Mum with the stimulation she needs, and she is enjoying the company. The environment is homely and comfortable.
She is now safe and happy, having settled in well (most of the time). Thank you to everyone involved with her care.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

From all of us at Shoemaker Place we thank you for you honest feedback and I will be sure to share your review with the staff team.
Regards
Shoemaker Place

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Review from Caroline R (Daughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not begin to say enough thank you to every single person that works at Shoemakers Place, such kindness and care has been given to my lovely mum from the day she started for her little holiday and now a full-time resident. The manager and all her team are always there to help and support with anything
that's needed for my mum, along with all the lovely carers. All have played a wonderful part in bringing my mum back to socialising and interacting with others around her, eating the most amazing food, joining in activities and causing lots of naughty laughter! Can’t thank you all enough.
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Hello, thank you so much for your lovely review. I will make sure to feed this back to all our staff.
Kind Regards,
Shoemaker Place

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Review from Janice A (Niece of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building was immaculate, clean and fresh. The staff, on every level, were polite and friendly and went out of their way to make my aunt, who was there for respite care, feel as much at home as possible. The staff were very kind, caring and professional, and the cooking was amazing too. Would definitely
recommend it!
Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for your lovely review of the care provided to your Aunt. We are really pleased that we were able to live up to your expectations for your Aunt's stay with us.
Yours Sincerely
Team Shoemaker Place

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Review from Kim R (Daughter-in-law of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can I say, Shoemaker Place is a truly warm, friendly, welcoming, organised and above all professional, responsive, compassionate and high-quality care provision. The home from home and nostalgic environment makes both residents and their families feel this is the best place for themselves
and their loved ones. Each staff member is happy, so a happy team makes happy residents. The home is spotlessly clean, aesthetically pleasing, cosy and light. The choice of healthy home-cooked menu is varied, tasty and attractive. There is a real bespoke service to residents to ensure their individual needs are met. I feel so reassured not only for my in-laws themselves but also to my spouse who just does not worry or has to mitigate additional needs as the leadership team are so responsive. I just love the variety of creative activities and professionalism: always working in partnership with residents' family members. A huge thanks to you all at Shoemakers!
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi,
Thanks for your lovely review, we are thrilled that you feel your loved ones are well looked after and given person-centred care. Kind regards from all of the team!

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Review from Helen R (Daughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing place! Staff have been wonderful with both my parents, and their care, their approach, and professionalism have been second to none. My mother doesn't usually settle well in new environments, and at her previous care home, she took months to even start to engage with staff and join in
or simply come out of her room. Whereas here, at Shoemakers Place, she settled within the first three days; she agreed to go on a day trip within the first couple of weeks of being a resident. The change in her is unreal, she eats all of the small portions given to her, and she even eats the afternoon cakes and every dessert offered, which she never used to do previously. My father has also commented on the food and service he receives, stating the food is outstanding, high-end restaurant quality, and I too can second that as I have sat with my parents and eaten a delicious meal with them.
Thank you to all staff. I am so happy and relieved I found you to take care of my adorable folks!
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

May I say on behalf of all of the team, thank you so much for a fabulous review and such wonderful comments. We are so pleased that your parents have settled down in their new home at Shoemaker Place with such ease.
Kind regards.

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Review from Martin O (Friend of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my loved one twice at Shoemaker Place (I am the husband of her granddaughter).
The place is spotless, and the staff are incredibly friendly and helpful. They are always keen to help in whatever way we need. Plus, they always have our loved one's best interests at heart. I would recommend
Shoemaker Place to anyone.
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for taking the time and trouble to write such a fabulous review and give us a 5-star rating.
We are so pleased that you are delighted with the care and attention your loved one is receiving here at Shoemaker Place.

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Review from C Y (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff responded to queries quickly.
Easy to contact.
Very helpful.
Nothing was too much trouble.
Shoemaker Place felt very friendly and homely.
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you for your kind review. We are pleased you found us to be homely and efficient. Kindest regards.

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Review from M W (Respite Resident) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time using any care home for respite care. From the initial contact through to the end of the respite period, I found all members of the Shoemaker team to be extremely friendly, helpful and professional. The care provided was excellent, and I would definitely use this care home again.
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for your review and for choosing Shoemaker Place. We are delighted that your first respite experience was successful, and we look forward to being able to welcome your back in the near future.
Kind regards.

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Review from Diane M (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! It took a long time to look at care/nursing homes, and then I found Shoemaker! What a find! My mum was recovering from a double hip replacement and had spent two months in hospital before I knew she needed 24-hour care that I couldn't give! From her arrival, she was made to feel so welcome and
has continued to settle in and adores all the staff who have been looking after her! I can't thank them all enough - she has settled far better than I thought she would, and for the first time in many months, has started to eat properly! She is happier and healthier than I've seen her for a long time, and I just want to say thank you to everyone at Shoemaker Place for making my Mum happy and of course, me!
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi,
Thank you for your lovely words, it is a pleasure to look after your loved one and we are so pleased that she has settled in well. Thanks again for your review, these are so helpful when starting out as a new service! Kind regards

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Review from Jean T (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management couldn't do enough for my husband. He was treated with dignity and kindness. In fact, my husband says he wants to go back there again. Praise indeed.
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi there; we are so thrilled that your loved one enjoyed his time with us and we are really looking forward to welcoming him back. Thank you so much for your kind review; this really helps us as a new care provider. Kind regards from all at Shoemaker Place.

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Review from D E (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Team park at its best! From the manager and deputy manager to senior carers, chefs and activities coordinator, they all pull together and go the extra mile to ensure caring with compassion and professionalism is foremost. My parents celebrated their 71st wedding anniversary in Shoemaker, and it was
absolutely wonderful (with) my father, at the grand young age of 94, even gave a speech of thanks... there wasn't a dry eye in the lounge! Just superb - thank you all at Shoemaker.
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you for such a fab review. We are delighted to be able to take care of mum and dad, and the Anniversary Party was amazing.
Once again, I will pass on your kind words to the team!

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Review from K H (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving to Shoemaker has been the best move for my dad. From the day he moved in, he was made so welcome, which helped him to settle in - a lot sooner than expected. All the staff at every level are professional, caring, supportive, and so easy to talk to and will always make time for a chat when I visit.
I now know that my dad is being well cared for in a setting that is like no other care home I have ever visited.
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for a wonderful and honest review. We have noted that there is no rating for the activities, however, we understand that this is your dad's personal choice which adds to our person-centred care approach.
We are delighted that your dad is very happy and settled here with us, as we know this was a huge decision for him to move from his previous home.
I will be sure to pass on your very kind words to the team; these positive comments go a long way to motivate the Shoemaker Team.

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Review from Kay P (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled quickly at Shoemaker Place. The care staff are amazing and have made Mum feel very loved and part of their family. The home is outstanding, and the facilities are second to none. It is state of the art, clean, luxurious and homely. Mum is enjoying the food and the company. Nothing is
too much trouble for the staff, and Mum looks relaxed and happy whenever I see her. Mum has dementia but feels reassured, safe and happy there. It’s wonderful to see her look so well and settled in so quickly. Thanks to the manager and the great team for being so welcoming, thoughtful and caring during what is a very stressful time for our family.
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Many thanks for your very kind words, all of which we appreciate and will share with the staff team.
We are very proud of the team and all that they are striving for in delivering a person-centred care approach to our residents.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Shoemaker Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Shoemaker Place is calculated as follows: ( (210 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 274 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shoemaker Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Neil

Neil Hooley

Job Title: Care Home Manager Joined: 2024

Neil has 26 years of experience in care home management in the Stafford area and also volunteers at Cancer Research. He has a wealth of experience and knowledge to support our team and residents and would be delighted to discuss how we can care for you or your loved one.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shoemaker Place to verify any information. View our terms and conditions. Shoemaker Place has an Enhanced Service - more info.