Shoemaker Place

The Fillybrooks, Stone, ST15 0AA
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9.6 45 Reviews
  • Shoemaker Place, Stone
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support.

Located in the historic market town of Stone, the home is close to local amenities and has direct transport links into nearby Stoke-on-Trent.

The home features 66 single bedrooms, including 12 bed wings and 10 large, studio-style rooms. All of the rooms at Shoemaker Place are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Residents can relax and socialise in a selection of communal facilities, including a choice of dining rooms and living rooms, a cinema, a café, a garden room and a beauty salon. The layout is designed to be particularly helpful to people living with dementia and an array of other needs.

Dedicated Activity and Lifestyle Facilitators (ALFs) ensure that there are always plenty of fun activities happening. Whether residents want to get involved in exciting activities and days out, have a coffee and a catch up with visitors, a personal pamper session or a stroll around the beautifully landscaped gardens, each resident can live their life to the fullest at Shoemaker Place.
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Care Provided by Shoemaker Place

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Neil Hooley (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Shoemaker Place Reviews (45)

9.6

Shoemaker Place has a Review Score of 9.6 (9.613) out of 10, based on 20 reviews in the last 2 years.
Over all time Shoemaker Place has 45 reviews.

Overall Experience
  • 38
  • 5
  • 0
  • 2
  • 0
Date Published
  • 45
  • 7
  • 18
  • 19
  • 26
Reviewer Connection to Shoemaker Place
  • 20
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from A M (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deciding that I required respite care for my mum was a very big decision, so finding a home she liked was imperative. Recently opened, Shoemaker Place was just the best that we could have hoped for. From the moment we first looked around, Mum absolutely loved it. We were both bowled over by the beautiful
interior and facilities. The manager who showed us around made Mum feel so relaxed, and from therein, she was excited to be going to stay for a few nights. I was still worried about how she would be once there without me, but I needn't have been as when I collected her, she was beaming from ear to ear. In her words - she had had a fantastic time. Once home, she chatted non-stop about all of the staff and how wonderful and attentive they are and all of the fun activities she had done. She has been back another couple of times and really looks forward to going. Such a huge relief for me to know how happy mum is when she is there and that her care is in excellent hands.
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place
Thank you so much for your lovely review. We are so grateful as these reviews really help us to thrive as a new care provider. We are thrilled your loved one enjoys her time here, and we can't wait to…read more
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  • Treated with Dignity
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Review from Gareth T (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Shoemaker Place for nearly a week now, and I cannot speak highly enough of the management, staff and facilities. From the initial phone call and subsequent tour of the excellent facilities, myself and my mum and dad have been hugely impressed with the level of service and care received.
My dad was very tentative at the thought of going into a care home, but the excellent staff at Shoemaker Place have turned those doubts into a very positive experience for him, treating him with dignity and respect. Many thanks to everyone!
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place
Thank you for your review. These are so helpful in helping us to thrive as a new business. We are delighted your loved one has had a good stay and hope that if you needed support again, you would come…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Alan P (Resident) assisted by family/friend published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My welcome into Shoemaker Place was very kind and warm. The staff are all excellent and do everything they can to help me. I am in a very comfortable room, and I enjoy my meals. Every effort is made to welcome my partner when she comes to visit me. There is excellent liaison with my GP surgery to manage
my health needs. A very high standard in all areas. Cannot praise everyone enough. Excellent!
Reply from Paul Bradford, Commissioning Manager at Shoemaker Place
Hello to both of you, many thanks for this wonderful review. We are so pleased that Shoemaker Place is living up to your expectations. We strive to ensure we deliver individual and personalised care,…read more
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Review from L C (Daughter of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of Shoemaker Place was a purpose-built, very well-designed and beautiful decorated building. The staff are very professional and friendly, catering for all residents on an individual basis. The food is exceptional. as I have visited at mealtimes and also the Jubilee party. Bedrooms
have everything - TV, easy chair and lovely views. Frequent entertainment is arranged in the form of quizzes etc. Really lovely place!
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place
Thank you so much for your lovely review. We are so grateful as these reviews are paramount in promoting our service. We are very happy that you are delighted with the care your loved one receives.…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Safety / Security
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  • Value for Money
Review from Chris S (Son of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Shoemaker Place are brilliant, creating a really relaxed and welcoming atmosphere for residents and visitors alike. What I notice most when I visit, is the natural flow of conversation between staff and residents - it’s a joy to hear and exactly the kind of care I was hoping for.
Dad has
only been a resident for a month, but I can already see a change in him. He's calmer, chats easily with team members, enjoys his meals and joins in with group activities nearly every day. It's great to see him more engaged with life - and a big weight off my mind.
The home itself is light and airy, well planned and nicely furnished - but it's the caring, capable and approachable team members that make all the difference.
Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place
Dear Chris, many thanks for your very kind words, which we will pass on to the team. We are so grateful, as these reviews really do help us to thrive as a new care providers. We are delighted that…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Shoemaker Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Shoemaker Place is calculated as follows: ( (174 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 238 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shoemaker Place is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Neil

Neil Hooley

Job Title: Care Home Manager Joined: 2024

Neil has 26 years of experience in care home management in the Stafford area and also volunteers at Cancer Research. He has a wealth of experience and knowledge to support our team and residents and would be delighted to discuss how we can care for you or your loved one.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shoemaker Place to verify any information. View our terms and conditions. Shoemaker Place has an Enhanced Service - more info.