Submit a Review for White House Care Home
Gillison Close, Letchworth Garden City, SG6 1QL
View full details of White House Care HomeLatest Reviews for White House Care Home
26 January 2026
A very good first impression as a visitor
26 January 2026
Having looked at several homes, I especially like the fact that here there are several areas for residents and visitors to sit in, and that all the residents' rooms are en-suite, a decent size, and very comfortable. I visit several times each week, and have found all the staff extremely kind and
friendly. The management has an open door policy and any change to care can be discussed and is acted on. A lovely place to be.
26 January 2026
My husband was admitted to the White House Care Home on January 5th. He is receiving Palliative care.
From the minute he arrived he has been made to feel very welcome. He is receiving excellent care and nothing is too much trouble for any of the staff. Their kindness friendliness and caring has
been commendable.
The food is delicious and my husband is now eating well and enjoying it.
The atmosphere is calm and there are comfortable seating areas to take visitors.
Tea and coffee and a ready supply of cakes and biscuits are always available.
Bedrooms are all en-suite and the whole place is clean warm and very cosy.
A perfect place for my husband to spend however long he has left.
12 January 2026
Absolutely stunning place with five star care, everyone is polite helpful and goes over and above their jobs. Mum was very well looked after as was I when it was end of life for my mum. Thank you for the care and support you provided
10 October 2025
Always greeted by someone and will help to sign in if needed. All the staff are all friendly to visitors. They know where the person is who you want to visit.There are all sorts of different things planned to keep the residents interested. The staff are always around and care so well. I saw one man
being helped quietly, and often, when I was visiting my friend for an hour. Everything people need has been thought about and done. Always welcome and a lovely atmosphere. As a visitor I don't know what the cost, but I am sure the value is excellent.
09 May 2025
Since visiting the home for the past 18 months. I have been very impressed by the running of the home. Staff are extremely caring and polite. The care my sister-in-law has received has been excellent and very caring. The rooms are bright and a good size. I would certainly recommend the home to
anyone who might be looking.
10 April 2025
I have found all the staff very good. The nursing staff and homekeeping staff being excellent.
07 April 2025
I'm cannot recommend this lovely home enough. The staff are wonderful very helpful and nothing is too much trouble. It's a pleasure to come there and visit my relative,always met with smiling faces..Thank you for your kind caring ways. So much appreciated. X
30 January 2025
A very well-run home. My mother was very ill when she went in but recovered (not expected) and was able to go home. Amazing staff, clean and secure. A big thank you to all staff!
02 January 2025
Father was here for three weeks respite due to a fall. He received all the care and help enabling him to return home after. The care he was given was superb and can't thank them enough! All the staff are lovely and dedicated to giving each person the respect and help they need, including family
members.
16 December 2024
Exceptional care and consideration. My father-in-law is always shown the highest levels of care by thoughtful staff who go the 'extra mile' and more.
17 October 2024
We took advantage of the respite package for Mum here to facilitate an adhoc holiday. We were very nervous about leaving her, but the home manager reassured us and the carers were affectionate, fun and efficient. Also one staff member in particular whose chat calmed Mum right down. The bedrooms with
bathrooms and all the public rooms are of top-class hotel standard. The food is something else, (amazing chef) top restaurant quality with a good choice and you can ask to have lunch with your loved one in a white tablecloth restaurant setting, a real treat. The whole atmosphere is to provide what the resident wishes with attractive sitting areas and activities. The qualified nurse is caring and attentive and calmed Mum right down with her lovely smile. She is an asset. Recommend for anyone considering respite.
27 September 2024
Mother-in-Law has become much more settled and calmer.
29 August 2024
When we first went to the home to see if it was suitable for Mum we were impressed with not only the facilities but the staff, they are caring and kind to both residents and visitors.
Mum found the change difficult when she went into the home but the staff helped her cope and she has now settled
well. We know this home was the right choice for Mum and would have no hesitation in recommending it to anyone looking for a care home.
We cannot thank the staff enough for all they have done for both Mum and us.
10 July 2024
When I met the manager, I felt that this was the right place for Mum. Although the environment was lovely, it was the ethos that was most important, and she was knowledgeable and reassuring about the care they offered. My mum was only with us for two weeks before sadly passing away, however, the
care that she received, as well as the care we as a family received, was outstanding. During the two weeks I was at the home every day all day and during that time I was able to observe first-hand the way in which the staff cared for the residents. Even in challenging situations, there was a sense of calm and patience. Special thanks to the staff member who always made sure I had what I needed and the carer who gave Mum her last shower and washed her hair, when she was so weak, and the staff who listened when I needed an offload. I can't thank all of the team, from the management down to the lovely cleaners enough. You made a very difficult situation easier. Thank you.
24 May 2024
There appears to be nothing the staff will not do, always responding in a positive and happy manner.
The home feels fresh and airy and is always clean and tidy.
It is always a difficult decision where to place a loved one but when they say they are “in the best place and well looked after” it is
very reassuring. Whilst it would be wonderful to believe all homes offer the same standard of care, news reports prove this isn’t the case. We consider ourselves very fortunate.
13 May 2024
Always really happy to do a review for White House Care Home and all the team here. They are a great team, smiling and very friendly to us all as a family. Mum is very comfortable and they listen when she has a problem or a comment about anything. Her mental health is much improved by being
surrounded by such happy and positive people. Thank you.
08 May 2024
The White House Care Home is outstanding. The members of staff, to a person, are skilled and kind to everyone including families. Nothing is too much trouble and any request is cheerfully and promptly met. The highest of standards cleanliness are always maintained. As well as physical care, the
staff go above and beyond to stimulate, inspire and entertain residents with a range of interesting activities and performances.
08 May 2024
My nan and grandad were in White House Care Home. Grandad February 2023 to May 2023, when Grandad died they have looked after my nan ever since. They are kind and friendly always to us as a family and we know Nan is safe and well looked after. We love to visit and hear all the activities she has
been doing. The staff are all smiley and friendly.
08 May 2024
My grandmother is staying at White House Care Home, she has been there for a year now. My grandad was there before he died in May last year. I don't live locally so it's good to know how well looked after she is and when I go to visit her everyone is so welcoming to me. My mum and aunty visit a lot
but the staff know me too. They always seem to be caring and kind both to my grandmother and also to my mum and dad as well.
Latest Reviews for White House Care Home
26 January 2026
A very good first impression as a visitor
26 January 2026
Having looked at several homes, I especially like the fact that here there are several areas for residents and visitors to sit in, and that all the residents' rooms are en-suite, a decent size, and very comfortable. I visit several times each week, and have found all the staff extremely kind and
friendly. The management has an open door policy and any change to care can be discussed and is acted on. A lovely place to be.
26 January 2026
My husband was admitted to the White House Care Home on January 5th. He is receiving Palliative care.
From the minute he arrived he has been made to feel very welcome. He is receiving excellent care and nothing is too much trouble for any of the staff. Their kindness friendliness and caring has
been commendable.
The food is delicious and my husband is now eating well and enjoying it.
The atmosphere is calm and there are comfortable seating areas to take visitors.
Tea and coffee and a ready supply of cakes and biscuits are always available.
Bedrooms are all en-suite and the whole place is clean warm and very cosy.
A perfect place for my husband to spend however long he has left.
12 January 2026
Absolutely stunning place with five star care, everyone is polite helpful and goes over and above their jobs. Mum was very well looked after as was I when it was end of life for my mum. Thank you for the care and support you provided
10 October 2025
Always greeted by someone and will help to sign in if needed. All the staff are all friendly to visitors. They know where the person is who you want to visit.There are all sorts of different things planned to keep the residents interested. The staff are always around and care so well. I saw one man
being helped quietly, and often, when I was visiting my friend for an hour. Everything people need has been thought about and done. Always welcome and a lovely atmosphere. As a visitor I don't know what the cost, but I am sure the value is excellent.
09 May 2025
Since visiting the home for the past 18 months. I have been very impressed by the running of the home. Staff are extremely caring and polite. The care my sister-in-law has received has been excellent and very caring. The rooms are bright and a good size. I would certainly recommend the home to
anyone who might be looking.
10 April 2025
I have found all the staff very good. The nursing staff and homekeeping staff being excellent.
07 April 2025
I'm cannot recommend this lovely home enough. The staff are wonderful very helpful and nothing is too much trouble. It's a pleasure to come there and visit my relative,always met with smiling faces..Thank you for your kind caring ways. So much appreciated. X
30 January 2025
A very well-run home. My mother was very ill when she went in but recovered (not expected) and was able to go home. Amazing staff, clean and secure. A big thank you to all staff!
02 January 2025
Father was here for three weeks respite due to a fall. He received all the care and help enabling him to return home after. The care he was given was superb and can't thank them enough! All the staff are lovely and dedicated to giving each person the respect and help they need, including family
members.
16 December 2024
Exceptional care and consideration. My father-in-law is always shown the highest levels of care by thoughtful staff who go the 'extra mile' and more.
17 October 2024
We took advantage of the respite package for Mum here to facilitate an adhoc holiday. We were very nervous about leaving her, but the home manager reassured us and the carers were affectionate, fun and efficient. Also one staff member in particular whose chat calmed Mum right down. The bedrooms with
bathrooms and all the public rooms are of top-class hotel standard. The food is something else, (amazing chef) top restaurant quality with a good choice and you can ask to have lunch with your loved one in a white tablecloth restaurant setting, a real treat. The whole atmosphere is to provide what the resident wishes with attractive sitting areas and activities. The qualified nurse is caring and attentive and calmed Mum right down with her lovely smile. She is an asset. Recommend for anyone considering respite.
27 September 2024
Mother-in-Law has become much more settled and calmer.
29 August 2024
When we first went to the home to see if it was suitable for Mum we were impressed with not only the facilities but the staff, they are caring and kind to both residents and visitors.
Mum found the change difficult when she went into the home but the staff helped her cope and she has now settled
well. We know this home was the right choice for Mum and would have no hesitation in recommending it to anyone looking for a care home.
We cannot thank the staff enough for all they have done for both Mum and us.
10 July 2024
When I met the manager, I felt that this was the right place for Mum. Although the environment was lovely, it was the ethos that was most important, and she was knowledgeable and reassuring about the care they offered. My mum was only with us for two weeks before sadly passing away, however, the
care that she received, as well as the care we as a family received, was outstanding. During the two weeks I was at the home every day all day and during that time I was able to observe first-hand the way in which the staff cared for the residents. Even in challenging situations, there was a sense of calm and patience. Special thanks to the staff member who always made sure I had what I needed and the carer who gave Mum her last shower and washed her hair, when she was so weak, and the staff who listened when I needed an offload. I can't thank all of the team, from the management down to the lovely cleaners enough. You made a very difficult situation easier. Thank you.
24 May 2024
There appears to be nothing the staff will not do, always responding in a positive and happy manner.
The home feels fresh and airy and is always clean and tidy.
It is always a difficult decision where to place a loved one but when they say they are “in the best place and well looked after” it is
very reassuring. Whilst it would be wonderful to believe all homes offer the same standard of care, news reports prove this isn’t the case. We consider ourselves very fortunate.
13 May 2024
Always really happy to do a review for White House Care Home and all the team here. They are a great team, smiling and very friendly to us all as a family. Mum is very comfortable and they listen when she has a problem or a comment about anything. Her mental health is much improved by being
surrounded by such happy and positive people. Thank you.
08 May 2024
The White House Care Home is outstanding. The members of staff, to a person, are skilled and kind to everyone including families. Nothing is too much trouble and any request is cheerfully and promptly met. The highest of standards cleanliness are always maintained. As well as physical care, the
staff go above and beyond to stimulate, inspire and entertain residents with a range of interesting activities and performances.
08 May 2024
My nan and grandad were in White House Care Home. Grandad February 2023 to May 2023, when Grandad died they have looked after my nan ever since. They are kind and friendly always to us as a family and we know Nan is safe and well looked after. We love to visit and hear all the activities she has
been doing. The staff are all smiley and friendly.
08 May 2024
My grandmother is staying at White House Care Home, she has been there for a year now. My grandad was there before he died in May last year. I don't live locally so it's good to know how well looked after she is and when I go to visit her everyone is so welcoming to me. My mum and aunty visit a lot
but the staff know me too. They always seem to be caring and kind both to my grandmother and also to my mum and dad as well.