White House Care Home

Gillison Close, Letchworth Garden City SG6 1QL
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9.9 47 Reviews
  • White House Care Home, Letchworth Garden City
Following a complete renovation, White House Care Home opened in November 2022 and offers residential, dementia, nursing and respite care for up to 50 residents on an all-inclusive basis.

As well as delivering high quality, personalised care, White House Care Home is also focused on ensuring residents have a great quality of life. There is plenty on offer, with residents free to engage as much or as little as they wish. From arts & crafts, a hair and beauty salon, a café, a cinema room and regular activities arranged by the activities team, each day is designed to be engaging and enjoyable. For residents who prefer their down time, the spacious and homely en suite bedrooms offer a tranquil and private area and there are also great living areas and courtyard gardens.

The home is welcoming visitors to come along and take a tour around the fabulous new setting, so please get in touch if you'd like to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1749
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1870
  • RESPITE Self-Funded Nursing Dementia Care: from £1870

Please contact the home for further information.

These prices are only a guideline, please contact White House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vilawan Hawkes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visitors are most welcomed to the home.

Parking

  • On-site car parking available for visitors

White House Care Home Reviews (47)

9.9

White House Care Home has a Review Score of 9.9 (9.871) out of 10, based on 32 reviews in the last 2 years.
Over all time White House Care Home has 47 reviews.

Overall Experience
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Reviewer Connection to White House Care Home
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Review from J H (Sister-in-law of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since visiting the home for the past 18 months. I have been very impressed by the running of the home. Staff are extremely caring and polite. The care my sister-in-law has received has been excellent and very caring. The rooms are bright and a good size. I would certainly recommend the home to anyone
who might be looking.
Reply from Vilawan Hawkes, Manager at White House Care Home

Thank you for taking the time and completed a lovely review about our care home. Your kind words mean so much for our staff team, I shall pass your comments to the team. Thank you once again for your wonderful review. Kind regards

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Review from A B (Wife of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff very good. The nursing staff and homekeeping staff being excellent.
Reply from Helen Brett, Interim Manager at White House Care Home

Thank you for your kind words. The staff work very hard here not only in looking after our residents but ensuring their home looks its best every day. I will pass on your comments to them, thank you.

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Review from B M (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm cannot recommend this lovely home enough. The staff are wonderful very helpful and nothing is too much trouble. It's a pleasure to come there and visit my relative,always met with smiling faces..Thank you for your kind caring ways. So much appreciated. X
Reply from Helen Brett, Interim Manager at White House Care Home

Thank you so much for your lovely comments. The staff work really hard for our lovely residents and will be so pleased to hear your positive experience, thank you again.

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Review from Sheila B (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run home. My mother was very ill when she went in but recovered (not expected) and was able to go home. Amazing staff, clean and secure. A big thank you to all staff!
Reply from Helen Brett, Interim Manager at White House Care Home

Thank you so much for sharing your experience Sheila, we are very fortunate to have a very kind and dedicated team who took great pride in caring for your loved one ensuring that they are supported and treated with dignity and respect. We hope she continues to do well at home!

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Review from S D (Friend of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father was here for three weeks respite due to a fall. He received all the care and help enabling him to return home after. The care he was given was superb and can't thank them enough! All the staff are lovely and dedicated to giving each person the respect and help they need, including family members.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your feedback, I will share it with the staff. Thank you for your support throughout your dad's stay at White House Care Home.

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Review from Richard J (Father-in-law of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care and consideration. My father-in-law is always shown the highest levels of care by thoughtful staff who go the 'extra mile' and more.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your very kind words, they mean a lot to the whole team here White House Care Home.

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Review from J M (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We took advantage of the respite package for Mum here to facilitate an adhoc holiday. We were very nervous about leaving her, but the home manager reassured us and the carers were affectionate, fun and efficient. Also one staff member in particular whose chat calmed Mum right down. The bedrooms with
bathrooms and all the public rooms are of top-class hotel standard. The food is something else, (amazing chef) top restaurant quality with a good choice and you can ask to have lunch with your loved one in a white tablecloth restaurant setting, a real treat. The whole atmosphere is to provide what the resident wishes with attractive sitting areas and activities. The qualified nurse is caring and attentive and calmed Mum right down with her lovely smile. She is an asset. Recommend for anyone considering respite.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for your kind words and for sharing your experience. We are truly grateful for the trust your family has placed in us to care for your mum.

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Review from Martin K (Son-in-law of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-Law has become much more settled and calmer.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your kind review, which I will share with the team.

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Review from Annette K (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first went to the home to see if it was suitable for Mum we were impressed with not only the facilities but the staff, they are caring and kind to both residents and visitors.
Mum found the change difficult when she went into the home but the staff helped her cope and she has now settled well.
We know this home was the right choice for Mum and would have no hesitation in recommending it to anyone looking for a care home.
We cannot thank the staff enough for all they have done for both Mum and us.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your positive feedback and outstanding review I will share it with the rest of my team.

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Review from J M (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I met the manager, I felt that this was the right place for Mum. Although the environment was lovely, it was the ethos that was most important, and she was knowledgeable and reassuring about the care they offered. My mum was only with us for two weeks before sadly passing away, however, the care
that she received, as well as the care we as a family received, was outstanding. During the two weeks I was at the home every day all day and during that time I was able to observe first-hand the way in which the staff cared for the residents. Even in challenging situations, there was a sense of calm and patience. Special thanks to the staff member who always made sure I had what I needed and the carer who gave Mum her last shower and washed her hair, when she was so weak, and the staff who listened when I needed an offload. I can't thank all of the team, from the management down to the lovely cleaners enough. You made a very difficult situation easier. Thank you.
Reply from Maria Dziedziurska, Manager at White House Care Home

It was a pleasure to have meet Mum and all family. We are very grateful for the amazing feedback. It's gladly received and shared among the staff. The team is really encouraged by your kind words. Thanks a lot.

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Review from C B (Son of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There appears to be nothing the staff will not do, always responding in a positive and happy manner.
The home feels fresh and airy and is always clean and tidy.
It is always a difficult decision where to place a loved one but when they say they are “in the best place and well looked after” it is
very reassuring. Whilst it would be wonderful to believe all homes offer the same standard of care, news reports prove this isn’t the case. We consider ourselves very fortunate.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for the amazing feedback. It's gladly received and shared among the staff. The team is encouraged by your kind words. Thanks a lot.

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Review from S B (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always really happy to do a review for White House Care Home and all the team here. They are a great team, smiling and very friendly to us all as a family. Mum is very comfortable and they listen when she has a problem or a comment about anything. Her mental health is much improved by being surrounded
by such happy and positive people. Thank you.
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Review from C J (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The White House Care Home is outstanding. The members of staff, to a person, are skilled and kind to everyone including families. Nothing is too much trouble and any request is cheerfully and promptly met. The highest of standards cleanliness are always maintained. As well as physical care, the staff
go above and beyond to stimulate, inspire and entertain residents with a range of interesting activities and performances.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our home. Your feedback means a lot to us and we're committed to providing the best possible care for all our residents.

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Review from Jack B (Grandson of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan and grandad were in White House Care Home. Grandad February 2023 to May 2023, when Grandad died they have looked after my nan ever since. They are kind and friendly always to us as a family and we know Nan is safe and well looked after. We love to visit and hear all the activities she has been
doing. The staff are all smiley and friendly.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for taking the time to give us your feedback which is very much appreciated by all the staff.

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Review from Megan B (Granddaughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is staying at White House Care Home, she has been there for a year now. My grandad was there before he died in May last year. I don't live locally so it's good to know how well looked after she is and when I go to visit her everyone is so welcoming to me. My mum and aunty visit a lot
but the staff know me too. They always seem to be caring and kind both to my grandmother and also to my mum and dad as well.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for taking the time to give us your feedback, it means a lot to us and we're committed to providing the best possible care for all our residents.

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Review from E B (Granddaughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The White House has been extremely welcoming and caring from day 1. My grandad moved in 10 months ago and, from the first time we walked in, to this day the standards haven’t slipped. Everything is clean, fresh and well-presented – there are thoughtful touches everywhere that make the home a proper
‘home’ rather than just a care facility. None of this is as important as the staff who are all wonderful. Not just the carers and nurses but the whole team – reception, cleaning, management, the activities coordinator. we are so impressed with everyone. Whilst going into a care home was not my grandad’s first choice, the White House has turned out to be the best choice. He is the most like his old self that we have seen in a long time post-stroke, and being part of this friendly and supportive community has no doubt helped that.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much, your comments are very comforting and reassuring, to know that the staff are supporting him well.

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Review from William R (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ambience at White House is amazing and my mother is made to feel important! The staff are friendly and considerate treating my mother with kindness and dignity. They greet her by name and with a smile. My mother has been able to settle in gradually despite saying she never wanted to go into care!
The facilities are modern and comfortable yet classy with the White House having been tastefully and practically decorated. The comprehensive activities schedule provides mental, physical and social stimulation for my mother. As family members, we also have been made to welcome by all the staff and our input/suggestions on our mother's care have been heard and followed through.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your positive and very uplifting comments. I am really glad that your mum and family are happy with the care and support that she received from us. It is our aim to ensure that we always put the health and well-being of our residents as a top priority. I will share your comments with my entire team.

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Review from Melvyn F (Son-in-law of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our 91-year-old mother into the White House recently after she had a fall whilst staying at relations' in Bournemouth. After a hospital stay and respite, she did not get the chance to go home so it was a difficult situation. The home is immaculate and the staff are so patient and friendly.
Everyone says 'hello' whenever they see us and our mother. They had a cake and reception for her birthday. We attended a relation's reception where the team discussed the plans for the year and were very open.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for taking the time to leave a lovely review for our team. I will share your kind words with them all.

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Review from P B (Brother of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff appears to be well-trained and attentive to individual needs. Am impressed by the laundry service and dining area. The development of more connections with local entertainment, churches, and younger people might be explored.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your kind words and taking the time to submit a review. We are very grateful and take all comments seriously to help us continually improve.

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Review from S W (Daughter-in-law of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care provided to our family member during their stay at The White House, the staff are caring, and compassionate and nothing is too much trouble to make the stay as comfortable as possible. The family is extremely grateful for their help at this difficult time.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for your kind words. We're glad to hear of your positive experience.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for White House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for White House Care Home is calculated as follows: ( (327 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 372 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for White House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 18 Aug 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.

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Awards / Recognitions (0)

Meet the Team (24)

Vilawan

Vilawan Hawkes

Job Title: Home Manager Joined: 2025

Vila is the Home Manager at White House Care Home. With over 30 years of experience in the care sector, she began her career as a carer and progressed to become a registered manager, holding a Level 4 NVQ in Leadership in Care and Management. Originally from Thailand, Vilawan brings her warm, family-focused values and a passion for hospitality to the home. She is dedicated to leading the team at White House in providing exceptional, compassionate care within an environment where every resident’s well-being comes first.

Reni

Reni Philip

Job Title: Deputy Manager Joined: 2022

Reni joined White House in December 2022, she brings years of experience previously working in the private and NHS sectors. Reni is the clinical lead for the home. Reni is passionate caring and pays attention to small details. She is liked by all staff residents and relatives.

Jai-Marie

Jai-Marie Kelly

Job Title: Unit Manager

Jai is a Unit Manager at The White House with 28 years of experience in care. He has a special interest in dementia, mental health, and end-of-life care. Passionate about person-centred support, Jai is dedicated to ensuring dignity, comfort, and wellbeing for every resident.

Haley

Haley Roberts

Job Title: Activities Coordinator Joined: 2023

Haley joined the team in June 2023 as an activity coordinator. Haley has made lovely relationships with the residents and really enjoys baking and craft sessions with our residents.

Mandy

Mandy Shepherd

Job Title: Receptionist Joined: 2023

Mandy is the White House’s receptionist who provides a warm welcome to all who visit the home. She is extremely capable and efficient with a diverse skill set that her colleagues appreciate. Mandy enjoys interacting with residents and their relatives and is committed to providing a friendly and caring environment.

Philip

Philip Bennett

Job Title: Head Chef

Philip has many years of experience in hospitality and is passionate about creating nutritious, exciting meals. He enjoys chatting with residents and turning their ideas into delicious dishes. Proud to be part of The White House team, Phil strives to make every dining experience a positive one.

Komalpreet

Komalpreet Chahal

Job Title: Sous Chef

Komalpreet is the dedicated Sous Chef at the White House Care Home.

Shaianne

Shaianne Mebrano

Job Title: Registered General Nurse

Shaianne Mebrano is a dedicated Registered General Nurse at White House Care Home.

Evelyn

Evelyn Nzuruba

Job Title: Registered General Nurse

Evelyn Nzuruba is a dedicated Registered General Nurse at White House Care Home.

Richlove

Richlove Adonu

Job Title: Registered General Nurse

Richlove Adonu is a dedicated Registered General Nurse at White House Care Home.

Lina

Lina Baneliene

Job Title: Registered General Nurse

Lina Baneliene is a dedicated Registered General Nurse at White House Care Home.

Charlotte

Charlotte Chesworth-Wing

Job Title: Senior Care Assistant

Charlotte is a senior carer at our care home and has 2 years experience working in care. She is very passionate about her role and finds providing care and support to our residents very rewarding.

Fiona

Fiona Hoy

Job Title: Senior Care Assistant

Fiona is a dedicated Senior Care Assistant at White House Care Home.

Mark

Mark Laurence

Job Title: Maintenance

Mark has had a varied career history in various jobs along the way working in a school for 20 years as a Maintenance Manager, before deciding he wanted to help the elderly. Mark find his role really rewarding.

Alexandra

Alexandra Lee

Job Title: Housekeeper

Alexandra is a dedicated Housekeeper at White House Care Home

Sally

Sally Baker

Job Title: Housekeeper

Sally is a dedicated Housekeeper at White House Care Home.

Niamh

Niamh McCarthy

Job Title: Housekeeper

Niamh McCarthy is a dedicated Housekeeper at White House Care Home

Stephy

Stephy Kuriako

Job Title: Care Assistant

Stephy is a dedicated Care Assistant at White House Care Home.

Omotayo

Omotayo Folashade-Peters

Job Title: Care Assistant

Omotayo Folashade-Peters is a dedicated Care Assistant at White House Care Home.

Athira

Athira Raju

Job Title: Care Assistant

Athira Raju is a dedicated Care Assistant at White House Care Home.

Dania

Dania Jolly

Job Title: Care Assistant

Diana is a dedicated Care Assistant at White House Care Home.

Nija

Nija Joy

Job Title: Care Assistant

Nina is a dedicated Care Assistant at White House Care Home.

Akhil

Akhil Shaji

Job Title: Care Assistant

Akhil Shaji is a dedicated Care Assistant at White House Care Home.

Aleesha

Aleesha Jojo

Job Title: Care Assistant

Aleesha is a dedicated Care Assistant at White House Care Home.

Frequently Asked Questions about White House Care Home

What types of Care is White House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does White House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at White House Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is White House Care Home to the centre of Letchworth Garden City?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White House Care Home to verify any information. View our terms and conditions. White House Care Home has an Enhanced Service - more info.