White House Care Home

Gillison Close, Letchworth Garden City SG6 1QL
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9.9 47 Reviews
  • White House Care Home, Letchworth Garden City
Following a complete renovation, White House Care Home opened in November 2022 and offers residential, dementia, nursing and respite care for up to 50 residents on an all-inclusive basis.

As well as delivering high quality, personalised care, White House Care Home is also focused on ensuring residents have a great quality of life. There is plenty on offer, with residents free to engage as much or as little as they wish. From arts & crafts, a hair and beauty salon, a café, a cinema room and regular activities arranged by the activities team, each day is designed to be engaging and enjoyable. For residents who prefer their down time, the spacious and homely en suite bedrooms offer a tranquil and private area and there are also great living areas and courtyard gardens.

The home is welcoming visitors to come along and take a tour around the fabulous new setting, so please get in touch if you'd like to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1749
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1870
  • RESPITE Self-Funded Nursing Dementia Care: from £1870

Please contact the home for further information.

These prices are only a guideline, please contact White House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vilawan Hawkes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visitors are most welcomed to the home.

Parking

  • On-site car parking available for visitors

White House Care Home Reviews (47)

9.9

White House Care Home has a Review Score of 9.9 (9.871) out of 10, based on 32 reviews in the last 2 years.
Over all time White House Care Home has 47 reviews.

Overall Experience
  • 45
  • 2
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Date Published
  • 47
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  • 32
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Reviewer Connection to White House Care Home
  • 13
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  • 4
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  • 2
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Total of 47, showing 41-47
Review from R B (Friend of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
lovely friendly staff and very caring. Told the food is good too. It all looks very clean too. Would not mind living there myself!
Rooms are a decent size and give people some privacy too.
Bathrooms have all the facilities, especially for disabled people.
Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you, we really appreciate you taking the time to express your positive experience, from us all here at White House.

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Review from Justin B (Son of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extraordinary care and attention to detail. Felt safe in the knowledge that my father was being looked after well. Being able to sleep at night knowing your loved one is cared for means a lot. I would happily recommend this care home to anyone.
Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Justin, thank you for your 5* review, lovely comments and recommendations. We are pleased to know that our staff provided you and your father with extraordinary care whilst at White House.

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Review from Lucy M (Friend of Resident) published on 23 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were caring and attentive to us visitors, the home is set out lovely, family member enjoys being there, plenty of activities going on and the new home manager is very welcoming. Nice and cosy atmosphere looking forward to visiting again
Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Lucy, We are pleased to hear you had such a positive experience at White House, we hope to see you soon.

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Review from D W (Daughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the first time, my mum experienced respite care at White House Care Home and I have been extremely happy with the care and support my mum received. The staff are excellent and listen to requests and personal attention my mum needed. I will not hesitate to use this fantastic care home again.
Reply from Manni Makoni, Manager at White House Care Home

Thank you for these lovely kind words, it was an absolute pleasure to care for your mum.

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Review from Mark S (Son-in-law of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to White House Care Home last year, she was taken ill just before she moved there and sadly passed away a few weeks after moving in. During her short time there, the staff were amazing and did everything they possibly could to make her comfortable, not only that but they went
out of their way to ensure our family could spend as much time with her and made us all feel welcome including bringing food and drink to us on long visits. All this whilst they were still trying to find their feet in the first few weeks after opening. My wife and her sisters were so grateful for this and how it enabled them to spend as much time as possible with their mum in her final days. Such a pity that she had so little time there as we all know she would have been happy and well looked after.
Reply from Manni Makoni, Manager at White House Care Home

Thank you so much for your wonderful review. We are so pleased we were able to provide the high level of care to your mother-in-law that you have mentioned.

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Review from D G (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is beautifully decorated and equipped more like a 4-star hotel. The grounds need some attention but I am sure they will be as beautiful as the home in due course. The care home has only been open for two months and I know there have been teething problems with the staff, all the staff
that I have met have been lovely and I know my mum is in safe, caring hands which is the most important thing of all.
Reply from Manni Makoni, Manager at White House Care Home

Thank you so much for your lovely feedback. We are very proud of the work that the team delivers on a daily basis and will ensure that they receive your comments. We have ground projects which we will be implementing to enhance residents' and relatives' experience at White House Care Home.

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Review from R A (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the care home that I would choose for myself. Brand new, beautifully refurbished, very clean - it feels like a 5* hotel. There is a great and friendly catering team and a truly amazing care team who look after my Dad wonderfully. Thank you to all at the White House.
Reply from Jo Needs, Regional Director at White House Care Home

Thank you so much for taking the time to provide us with such wonderful feedback. We will ensure that we share these great comments with the team. Take care,

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for White House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for White House Care Home is calculated as follows: ( (327 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 372 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for White House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 18 Aug 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.

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Awards / Recognitions (0)

Meet the Team (24)

Vilawan

Vilawan Hawkes

Job Title: Home Manager Joined: 2025

Vila is the Home Manager at White House Care Home. With over 30 years of experience in the care sector, she began her career as a carer and progressed to become a registered manager, holding a Level 4 NVQ in Leadership in Care and Management. Originally from Thailand, Vilawan brings her warm, family-focused values and a passion for hospitality to the home. She is dedicated to leading the team at White House in providing exceptional, compassionate care within an environment where every resident’s well-being comes first.

Reni

Reni Philip

Job Title: Deputy Manager Joined: 2022

Reni joined White House in December 2022, she brings years of experience previously working in the private and NHS sectors. Reni is the clinical lead for the home. Reni is passionate caring and pays attention to small details. She is liked by all staff residents and relatives.

Jai-Marie

Jai-Marie Kelly

Job Title: Unit Manager

Jai is a Unit Manager at The White House with 28 years of experience in care. He has a special interest in dementia, mental health, and end-of-life care. Passionate about person-centred support, Jai is dedicated to ensuring dignity, comfort, and wellbeing for every resident.

Haley

Haley Roberts

Job Title: Activities Coordinator Joined: 2023

Haley joined the team in June 2023 as an activity coordinator. Haley has made lovely relationships with the residents and really enjoys baking and craft sessions with our residents.

Mandy

Mandy Shepherd

Job Title: Receptionist Joined: 2023

Mandy is the White House’s receptionist who provides a warm welcome to all who visit the home. She is extremely capable and efficient with a diverse skill set that her colleagues appreciate. Mandy enjoys interacting with residents and their relatives and is committed to providing a friendly and caring environment.

Philip

Philip Bennett

Job Title: Head Chef

Philip has many years of experience in hospitality and is passionate about creating nutritious, exciting meals. He enjoys chatting with residents and turning their ideas into delicious dishes. Proud to be part of The White House team, Phil strives to make every dining experience a positive one.

Komalpreet

Komalpreet Chahal

Job Title: Sous Chef

Komalpreet is the dedicated Sous Chef at the White House Care Home.

Shaianne

Shaianne Mebrano

Job Title: Registered General Nurse

Shaianne Mebrano is a dedicated Registered General Nurse at White House Care Home.

Evelyn

Evelyn Nzuruba

Job Title: Registered General Nurse

Evelyn Nzuruba is a dedicated Registered General Nurse at White House Care Home.

Richlove

Richlove Adonu

Job Title: Registered General Nurse

Richlove Adonu is a dedicated Registered General Nurse at White House Care Home.

Lina

Lina Baneliene

Job Title: Registered General Nurse

Lina Baneliene is a dedicated Registered General Nurse at White House Care Home.

Charlotte

Charlotte Chesworth-Wing

Job Title: Senior Care Assistant

Charlotte is a senior carer at our care home and has 2 years experience working in care. She is very passionate about her role and finds providing care and support to our residents very rewarding.

Fiona

Fiona Hoy

Job Title: Senior Care Assistant

Fiona is a dedicated Senior Care Assistant at White House Care Home.

Mark

Mark Laurence

Job Title: Maintenance

Mark has had a varied career history in various jobs along the way working in a school for 20 years as a Maintenance Manager, before deciding he wanted to help the elderly. Mark find his role really rewarding.

Alexandra

Alexandra Lee

Job Title: Housekeeper

Alexandra is a dedicated Housekeeper at White House Care Home

Sally

Sally Baker

Job Title: Housekeeper

Sally is a dedicated Housekeeper at White House Care Home.

Niamh

Niamh McCarthy

Job Title: Housekeeper

Niamh McCarthy is a dedicated Housekeeper at White House Care Home

Stephy

Stephy Kuriako

Job Title: Care Assistant

Stephy is a dedicated Care Assistant at White House Care Home.

Omotayo

Omotayo Folashade-Peters

Job Title: Care Assistant

Omotayo Folashade-Peters is a dedicated Care Assistant at White House Care Home.

Athira

Athira Raju

Job Title: Care Assistant

Athira Raju is a dedicated Care Assistant at White House Care Home.

Dania

Dania Jolly

Job Title: Care Assistant

Diana is a dedicated Care Assistant at White House Care Home.

Nija

Nija Joy

Job Title: Care Assistant

Nina is a dedicated Care Assistant at White House Care Home.

Akhil

Akhil Shaji

Job Title: Care Assistant

Akhil Shaji is a dedicated Care Assistant at White House Care Home.

Aleesha

Aleesha Jojo

Job Title: Care Assistant

Aleesha is a dedicated Care Assistant at White House Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White House Care Home to verify any information. View our terms and conditions. White House Care Home has an Enhanced Service - more info.