Submit a Review for Alston House Care Home
18-24 Leigh Road, Eastleigh, SO50 9DG
View full details of Alston House Care HomeLatest Reviews for Alston House Care Home
26 February 2026
This review comes with our heartfelt gratitude for the excellent care and pandering to my Dad's every whim from the day he arrived on 24/12/2024 to the day he departed this world on 04/02/2026.
Being bed-ridden for nearly all of Dads stay could not have been easy for him or the caregivers, however,
there were no complaints, in fact I think he enjoyed the attention.
The kindness he received whilst in Alston House Care Home will never be forgotten, the amazing professional and friendly attitude of the staff that cared for Dad is greatly appreciated, especially Ionut (Jon) who stayed with him when he passed.
A special 'shout out' to the 'girls' that organising the wonderful Video for my Dads 102nd Birthday which also included a cake. Something for us to remember for ever.
A very big thank you to all at Alston House Care Home, you are all special people.
05 February 2026
Our mother received a warm welcome from everyone when moving into Alston House on the eve of her 90th birthday. All members of the Hamberley team have been friendly, supportive and caring. The resident rooms, common areas and facilities are very well presented. The 24/7 nursing care is very good.
The home provides a variety of activities each week and residents are gently encouraged to participate if able which also facilitates socializing and exercising. The lovely meals are varied and enjoyable whatever the appetite. Family and friends are also made most welcome. Our mother of course misses her own house but is very happy with her new surroundings and the excellent care provided.
09 January 2026
My father has been a resident at Alston house since August, following a fall needing medical intervention.
Every time i visit i feel welcomed and that carers and admin team know my father, his needs, and genuinely care about how he is.
Because of the above, combined with natures healing process, my
father has settled in well. He enjoys the food and is now building the confidence to go on outings and attend activities.
The team have put in place preventative care which alerts them to any movement which may develop into a risk of falling and this gives me a lot of comfort. There always seems to be help close at hand from members of the team and they find the sweet spot of giving privacy and respect yet managing the risk.
Alston House was recommended to me and i would not hesitate in recommending it to others.
12 December 2025
My lovely dad Malcolm was a resident at Alston house just short of 2 years. He was cared for with dignity and respect at all times, the staff were welcoming and respectful and they were always there to support us as a family.
My dad was living with dementia and at times this came with some
challenges, but I never felt that he was excluded despite some of his increased challenging behaviours as time progressed.
I chose for my dad to receive end of life care at Alston house, at the time I questioned myself if I had made the right choice, should he have gone to hospital or not. One of the hardest decisions I've ever had to make. I'm so so grateful he stayed at Alston house, I know 100% I made the right decision .The nurses were absolutely amazing always ensuring that my dad received the best care possible, especially nurse Debbie who went beyond and more.
I would recommend Alston house in a heartbeat, I looked at many before I settled as I wanted the best for my dad, and we got it.
25 November 2025
I have made my first visit to Alston House. A fortnights stay following knee replacement at the hospital.
I had an earlier visit to look round and quickly decided this welcoming abode would be right for me.
The staff very welcoming and have made my stay enjoyable as possible. Giving me space but
always at hard to help as needed. Whether night or day. A very happy atmosphere helping with my recovery
I will certainly recommend to others.
17 November 2025
All the staff were friendly, efficient, and approachable. The home was beautiful, and my Mother-in-Law's room was superb, on the ground floor with a door and the garden. The meal menus were wide-ranging and very appetising. It really was the ideal place for my Mother-In-Law's respite care, and I
would have no qualms in recommending it. Really lovely place.
29 September 2025
Dad has been living in Alston House for just over a year. He settled in from week one. He enjoys the food and wine!
On a few occasions we have had the need to speak to the House manager. Magda is always available and is proactive in updating care plans when there is a need.
The activities are
great, Kelly Marie organises a varied programme in the house and off site. Dad particularly enjoyed the trip to the museum, canal boat ride and visit to the garden centre. The talks gave him lots to talk about and the themed days are a great hit!
All the staff are very friendly and kind. Dad says he's never heard so many people say 'You're Welcome!
01 August 2025
I would just like to thank everyone at Alston House for the care and respect they showed my uncle. While he was at Alston House he was so well looked after and was very happy. Everyone was always so welcoming and friendly when I visited and were always happy to have a chat about any concerns I had
with him. I was able to go away on holiday and relax as I knew he couldn't have been in better hands. The whole team are amazing and I can never praise them enough for how they care. It is a beautiful home with amazing people working there. Thank you for everything from us all.
01 August 2025
Alston House is excellent. The facilities are very very good and the staff superb - kind, caring and efficient. I feel safe and secure and so well looked after. I came for respite after time in hospital, but within days decided to stay here permanently . I am regaining my confidence, thanks to the
reassuring staff, for whom nothing is too much trouble. I am settling in and feeling at home. I hope I will have a long time to enjoy being here.
29 July 2025
Professional, attentive and caring staff and management.
The home is spotless and such a warm homely environment. We all feel super comfortable going in to see my mum who is settling in really well.
Everyone is always willing to help.
Would highly recommend.
21 July 2025
My Mother only spent a few months at Alston House as she was terminal. From the moment I contacted this home we were both treated with dignity and they made the process so much easier. They cared for Mum and me during Mum's last days so well, attentive to all our needs with a positive 'can do'
approach. I am so relieved I chose well for Mum a home that was always bright, welcoming and a real tonic in what was a difficult time for us. Well done to all the wonderful staff at Alston House.
12 May 2025
Following three successful and positive short respite stays at Alston House, mum made the decision to move from her own home and become a permanent resident six months ago.
Mum was reluctant at first to join in with any activities, but with gentle encouragement from the staff she now chooses to
dine with her new friends and is beginning to enjoy outings out, including trips to the theatre and a day at Highclere Castle.
The staff quickly picked up on things that mean the most to mum. She frequently comments on how good the food is and she is eating far better now than when she lived alone.
The staff never fail to make us feel welcome and have been so supportive with any issues that have arisen while mum continues to get used to her new home.
As a family, we are never in any doubt as to the level of care that mum is receiving. I would highly recommend Alston House. From the moment we first looked around, we were made to feel welcome and part of the family.
17 April 2025
Very impressed with the standard of care which my mother received in January/February 2025. It was the perfect place for her to regain her strength following a hospital stay. The staff were friendly. The food tasty and the whole environment enabled he to regain her confidence. Another pus - her
clothes were not ruined in the laundry as I have seen happen in other home.
07 April 2025
Alston House in Eastleigh is an excellent provider, looking after both my parents in law for 18 months to date. The care is exemplary with the staff showing a real and genuine kindness to the residents. I'm truly grateful we made the decision to use Alston House.
03 April 2025
This is an exceptional Care Home. I had to move mum here in quite stressful circumstances but the Management and staff were so supportive and welcoming that I felt very reassured. My first impression was how friendly all the staff were and their enthusiasm for Alston House. Mum has now been living
here for 6 months and has settled in well and is enjoying the many activities available to her. She has made friends and really seems very happy. I particularly like the clear structure to her day and the amazing amount of entertainment on offer. I always enjoy my visits with her.
03 April 2025
Our aunt was in desperate need of care very quickly and having phoned Alston House, who were so helpful and offered to show me around the following day, then made arrangements for her to come the day after. It was such a relief. We have found the standard of care and cleanliness brilliant. Every
member of staff is cheerful and helpful. Our aunt is taken out on trips, for walks and has good in house entertainments. There is great outdoor garden space which is available too. I recommended Alston House to a friend who has also moved her relative in and is delighted. Thank you to all the members of staff for your hard work and care.
02 April 2025
Like the adverts state, this is not just a care home , it is so much more. From the minute I first visited, the staff were as caring as family. The whole place is immaculately clean and beautifully decorated. Nothing is too much to ask. The food is very appetising. All the facilities are well
thought through. My uncle has moved in and hasn't stopped smiling. He has told me repeatedly that he wished to stay at Alston House which is incredible as, until now, he wanted to stay at home. Visiting him is an equally welcoming experience. Thank you to all the team.
04 March 2025
Mum moved into Alston House in June 2024 after a hospital stay, as it was no longer safe for her to stay at home. The whole process was so simple and stress-free. The staff were all so kind and respectful to her and made her very comfortable at all times. She was encouraged to join in the many
activities available, although she wasn't always keen to do so. When we visited, every member of the staff greeted us like close family and knew exactly who we were and who we'd come to see right from the beginning- it made us feel so reassured that they really cared on a personal level- not just doing their job. The food was always appetising-looking and well presented.
The care that Mum and our family received in her final days was amazing (gentle music to ease the horrible silence, an amenity trolley, offer of a room to stay)- so thoughtful and discreet, and her passing was so peaceful.
We couldn't recommend Alston House high enough with words. Just a huge "Thank You" for looking after our very precious Mum and wife.
06 December 2024
The homemakers are so friendly and I find that whatever mu question, the answer is 99% 'Yes'.
27 November 2024
Having been at another care home we moved Dad here and the difference is amazing. The staff respect the residents and the different activities on offer keep the residents busy. They are also on top of medical treatment and if there are any changes they will let the family know. All of the staff are
so friendly and nothing is too much effort. They are always quick to help when assistance is needed. The residents all eat together for lunch and supper and the menu on offer is flexible and offers choices for the residents and always looks good and very nutritious. My father has settled in so well and this is all down to all of the staff.
Latest Reviews for Alston House Care Home
26 February 2026
This review comes with our heartfelt gratitude for the excellent care and pandering to my Dad's every whim from the day he arrived on 24/12/2024 to the day he departed this world on 04/02/2026.
Being bed-ridden for nearly all of Dads stay could not have been easy for him or the caregivers, however,
there were no complaints, in fact I think he enjoyed the attention.
The kindness he received whilst in Alston House Care Home will never be forgotten, the amazing professional and friendly attitude of the staff that cared for Dad is greatly appreciated, especially Ionut (Jon) who stayed with him when he passed.
A special 'shout out' to the 'girls' that organising the wonderful Video for my Dads 102nd Birthday which also included a cake. Something for us to remember for ever.
A very big thank you to all at Alston House Care Home, you are all special people.
05 February 2026
Our mother received a warm welcome from everyone when moving into Alston House on the eve of her 90th birthday. All members of the Hamberley team have been friendly, supportive and caring. The resident rooms, common areas and facilities are very well presented. The 24/7 nursing care is very good.
The home provides a variety of activities each week and residents are gently encouraged to participate if able which also facilitates socializing and exercising. The lovely meals are varied and enjoyable whatever the appetite. Family and friends are also made most welcome. Our mother of course misses her own house but is very happy with her new surroundings and the excellent care provided.
09 January 2026
My father has been a resident at Alston house since August, following a fall needing medical intervention.
Every time i visit i feel welcomed and that carers and admin team know my father, his needs, and genuinely care about how he is.
Because of the above, combined with natures healing process, my
father has settled in well. He enjoys the food and is now building the confidence to go on outings and attend activities.
The team have put in place preventative care which alerts them to any movement which may develop into a risk of falling and this gives me a lot of comfort. There always seems to be help close at hand from members of the team and they find the sweet spot of giving privacy and respect yet managing the risk.
Alston House was recommended to me and i would not hesitate in recommending it to others.
12 December 2025
My lovely dad Malcolm was a resident at Alston house just short of 2 years. He was cared for with dignity and respect at all times, the staff were welcoming and respectful and they were always there to support us as a family.
My dad was living with dementia and at times this came with some
challenges, but I never felt that he was excluded despite some of his increased challenging behaviours as time progressed.
I chose for my dad to receive end of life care at Alston house, at the time I questioned myself if I had made the right choice, should he have gone to hospital or not. One of the hardest decisions I've ever had to make. I'm so so grateful he stayed at Alston house, I know 100% I made the right decision .The nurses were absolutely amazing always ensuring that my dad received the best care possible, especially nurse Debbie who went beyond and more.
I would recommend Alston house in a heartbeat, I looked at many before I settled as I wanted the best for my dad, and we got it.
25 November 2025
I have made my first visit to Alston House. A fortnights stay following knee replacement at the hospital.
I had an earlier visit to look round and quickly decided this welcoming abode would be right for me.
The staff very welcoming and have made my stay enjoyable as possible. Giving me space but
always at hard to help as needed. Whether night or day. A very happy atmosphere helping with my recovery
I will certainly recommend to others.
17 November 2025
All the staff were friendly, efficient, and approachable. The home was beautiful, and my Mother-in-Law's room was superb, on the ground floor with a door and the garden. The meal menus were wide-ranging and very appetising. It really was the ideal place for my Mother-In-Law's respite care, and I
would have no qualms in recommending it. Really lovely place.
29 September 2025
Dad has been living in Alston House for just over a year. He settled in from week one. He enjoys the food and wine!
On a few occasions we have had the need to speak to the House manager. Magda is always available and is proactive in updating care plans when there is a need.
The activities are
great, Kelly Marie organises a varied programme in the house and off site. Dad particularly enjoyed the trip to the museum, canal boat ride and visit to the garden centre. The talks gave him lots to talk about and the themed days are a great hit!
All the staff are very friendly and kind. Dad says he's never heard so many people say 'You're Welcome!
01 August 2025
I would just like to thank everyone at Alston House for the care and respect they showed my uncle. While he was at Alston House he was so well looked after and was very happy. Everyone was always so welcoming and friendly when I visited and were always happy to have a chat about any concerns I had
with him. I was able to go away on holiday and relax as I knew he couldn't have been in better hands. The whole team are amazing and I can never praise them enough for how they care. It is a beautiful home with amazing people working there. Thank you for everything from us all.
01 August 2025
Alston House is excellent. The facilities are very very good and the staff superb - kind, caring and efficient. I feel safe and secure and so well looked after. I came for respite after time in hospital, but within days decided to stay here permanently . I am regaining my confidence, thanks to the
reassuring staff, for whom nothing is too much trouble. I am settling in and feeling at home. I hope I will have a long time to enjoy being here.
29 July 2025
Professional, attentive and caring staff and management.
The home is spotless and such a warm homely environment. We all feel super comfortable going in to see my mum who is settling in really well.
Everyone is always willing to help.
Would highly recommend.
21 July 2025
My Mother only spent a few months at Alston House as she was terminal. From the moment I contacted this home we were both treated with dignity and they made the process so much easier. They cared for Mum and me during Mum's last days so well, attentive to all our needs with a positive 'can do'
approach. I am so relieved I chose well for Mum a home that was always bright, welcoming and a real tonic in what was a difficult time for us. Well done to all the wonderful staff at Alston House.
12 May 2025
Following three successful and positive short respite stays at Alston House, mum made the decision to move from her own home and become a permanent resident six months ago.
Mum was reluctant at first to join in with any activities, but with gentle encouragement from the staff she now chooses to
dine with her new friends and is beginning to enjoy outings out, including trips to the theatre and a day at Highclere Castle.
The staff quickly picked up on things that mean the most to mum. She frequently comments on how good the food is and she is eating far better now than when she lived alone.
The staff never fail to make us feel welcome and have been so supportive with any issues that have arisen while mum continues to get used to her new home.
As a family, we are never in any doubt as to the level of care that mum is receiving. I would highly recommend Alston House. From the moment we first looked around, we were made to feel welcome and part of the family.
17 April 2025
Very impressed with the standard of care which my mother received in January/February 2025. It was the perfect place for her to regain her strength following a hospital stay. The staff were friendly. The food tasty and the whole environment enabled he to regain her confidence. Another pus - her
clothes were not ruined in the laundry as I have seen happen in other home.
07 April 2025
Alston House in Eastleigh is an excellent provider, looking after both my parents in law for 18 months to date. The care is exemplary with the staff showing a real and genuine kindness to the residents. I'm truly grateful we made the decision to use Alston House.
03 April 2025
This is an exceptional Care Home. I had to move mum here in quite stressful circumstances but the Management and staff were so supportive and welcoming that I felt very reassured. My first impression was how friendly all the staff were and their enthusiasm for Alston House. Mum has now been living
here for 6 months and has settled in well and is enjoying the many activities available to her. She has made friends and really seems very happy. I particularly like the clear structure to her day and the amazing amount of entertainment on offer. I always enjoy my visits with her.
03 April 2025
Our aunt was in desperate need of care very quickly and having phoned Alston House, who were so helpful and offered to show me around the following day, then made arrangements for her to come the day after. It was such a relief. We have found the standard of care and cleanliness brilliant. Every
member of staff is cheerful and helpful. Our aunt is taken out on trips, for walks and has good in house entertainments. There is great outdoor garden space which is available too. I recommended Alston House to a friend who has also moved her relative in and is delighted. Thank you to all the members of staff for your hard work and care.
02 April 2025
Like the adverts state, this is not just a care home , it is so much more. From the minute I first visited, the staff were as caring as family. The whole place is immaculately clean and beautifully decorated. Nothing is too much to ask. The food is very appetising. All the facilities are well
thought through. My uncle has moved in and hasn't stopped smiling. He has told me repeatedly that he wished to stay at Alston House which is incredible as, until now, he wanted to stay at home. Visiting him is an equally welcoming experience. Thank you to all the team.
04 March 2025
Mum moved into Alston House in June 2024 after a hospital stay, as it was no longer safe for her to stay at home. The whole process was so simple and stress-free. The staff were all so kind and respectful to her and made her very comfortable at all times. She was encouraged to join in the many
activities available, although she wasn't always keen to do so. When we visited, every member of the staff greeted us like close family and knew exactly who we were and who we'd come to see right from the beginning- it made us feel so reassured that they really cared on a personal level- not just doing their job. The food was always appetising-looking and well presented.
The care that Mum and our family received in her final days was amazing (gentle music to ease the horrible silence, an amenity trolley, offer of a room to stay)- so thoughtful and discreet, and her passing was so peaceful.
We couldn't recommend Alston House high enough with words. Just a huge "Thank You" for looking after our very precious Mum and wife.
06 December 2024
The homemakers are so friendly and I find that whatever mu question, the answer is 99% 'Yes'.
27 November 2024
Having been at another care home we moved Dad here and the difference is amazing. The staff respect the residents and the different activities on offer keep the residents busy. They are also on top of medical treatment and if there are any changes they will let the family know. All of the staff are
so friendly and nothing is too much effort. They are always quick to help when assistance is needed. The residents all eat together for lunch and supper and the menu on offer is flexible and offers choices for the residents and always looks good and very nutritious. My father has settled in so well and this is all down to all of the staff.