Alston House Care Home

18-24 Leigh Road, Eastleigh SO50 9DG
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9.9 34 Reviews
  • Alston House Care Home, Eastleigh
Part of Hamberley Care Homes, who were named Residential Care Provider of the Year in 2022, Alston House Care Home in Eastleigh offers exceptional care within a luxury environment.

The stunning care home offers luxurious living for up to 80 residents in a state-of-the-art environment. From the spacious and modern en suite bedrooms, the well-designed suites and apartments to offer additional independence, through to the comfortable living spaces, there's not a corner of this home that hasn't been thought through.

The award-winning team at Alston House are not only experienced and trained to deliver high quality care, they are also focused on ensuring residents have the best possible quality of life. There are regular events and activities and residents are encouraged to spend time doing the things they love; with an on-site cinema, bar, salon and café, everything they could need is right on the doorstep.

If you'd like to find out more, please contact the team. They'd be happy to answer any questions and look forward to meeting you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

Nursing fees are inclusive of FNC

These prices are only a guideline, please contact Alston House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Magda Anca (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • No restrictions on visiting time.

Parking

  • Plenty of onsite parking and look forward to welcoming you to the home.

Alston House Care Home Reviews (34)

9.9

Alston House Care Home has a Review Score of 9.9 (9.889) out of 10, based on 27 reviews in the last 2 years.
Over all time Alston House Care Home has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alston House Care Home
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Total of 34, showing 1-20
Review from Sara S (Niece of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank everyone at Alston House for the care and respect they showed my uncle. While he was at Alston House he was so well looked after and was very happy. Everyone was always so welcoming and friendly when I visited and were always happy to have a chat about any concerns I had with
him. I was able to go away on holiday and relax as I knew he couldn't have been in better hands. The whole team are amazing and I can never praise them enough for how they care. It is a beautiful home with amazing people working there. Thank you for everything from us all.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you Sarah, It was our pleasure and privilege to meet and care for you uncle.

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Review from P M (Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alston House is excellent. The facilities are very very good and the staff superb - kind, caring and efficient. I feel safe and secure and so well looked after. I came for respite after time in hospital, but within days decided to stay here permanently . I am regaining my confidence, thanks to the reassuring
staff, for whom nothing is too much trouble. I am settling in and feeling at home. I hope I will have a long time to enjoy being here.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for choosing Alston House as your permanent residency. Welcome to our big family.

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Review from S F (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, attentive and caring staff and management.


The home is spotless and such a warm homely environment. We all feel super comfortable going in to see my mum who is settling in really well.


Everyone is always willing to help.


Would highly recommend.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Is our privilege to look after your mother and welcome you all to our Hamberley family.

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Review from Kerry W (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother only spent a few months at Alston House as she was terminal. From the moment I contacted this home we were both treated with dignity and they made the process so much easier. They cared for Mum and me during Mum's last days so well, attentive to all our needs with a positive 'can do' approach.
I am so relieved I chose well for Mum a home that was always bright, welcoming and a real tonic in what was a difficult time for us. Well done to all the wonderful staff at Alston House.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words.We are grateful that you choose Alston House for your Mum.

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Review from G B (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following three successful and positive short respite stays at Alston House, mum made the decision to move from her own home and become a permanent resident six months ago.
Mum was reluctant at first to join in with any activities, but with gentle encouragement from the staff she now chooses to dine
with her new friends and is beginning to enjoy outings out, including trips to the theatre and a day at Highclere Castle.
The staff quickly picked up on things that mean the most to mum. She frequently comments on how good the food is and she is eating far better now than when she lived alone.
The staff never fail to make us feel welcome and have been so supportive with any issues that have arisen while mum continues to get used to her new home.
As a family, we are never in any doubt as to the level of care that mum is receiving. I would highly recommend Alston House. From the moment we first looked around, we were made to feel welcome and part of the family.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for choosing to be part of the big Alston house family. Is great to see mum settling in well.

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Review from Joan B (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the standard of care which my mother received in January/February 2025. It was the perfect place for her to regain her strength following a hospital stay. The staff were friendly. The food tasty and the whole environment enabled he to regain her confidence. Another pus - her clothes
were not ruined in the laundry as I have seen happen in other home.
Reply from Kieran Hogan, Customer Relations Manager at Alston House Care Home

Thank you for your review and such positive feedback. It was a pleasure to support your mother with her continued recovery.

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Review from J B (Son-in-law of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alston House in Eastleigh is an excellent provider, looking after both my parents in law for 18 months to date. The care is exemplary with the staff showing a real and genuine kindness to the residents. I'm truly grateful we made the decision to use Alston House.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for trusting us to look after your parents in law.

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Review from Stephanie R (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an exceptional Care Home. I had to move mum here in quite stressful circumstances but the Management and staff were so supportive and welcoming that I felt very reassured. My first impression was how friendly all the staff were and their enthusiasm for Alston House. Mum has now been living here
for 6 months and has settled in well and is enjoying the many activities available to her. She has made friends and really seems very happy. I particularly like the clear structure to her day and the amazing amount of entertainment on offer. I always enjoy my visits with her.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you,Stephanie for your kind words.We enjoy having mum with us and see her joining in all activities .

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Review from Jane R (Niece of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was in desperate need of care very quickly and having phoned Alston House, who were so helpful and offered to show me around the following day, then made arrangements for her to come the day after. It was such a relief. We have found the standard of care and cleanliness brilliant. Every
member of staff is cheerful and helpful. Our aunt is taken out on trips, for walks and has good in house entertainments. There is great outdoor garden space which is available too. I recommended Alston House to a friend who has also moved her relative in and is delighted. Thank you to all the members of staff for your hard work and care.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you Jane for you trust to look after your aunt. She is brilliant and really enjoys all activities and making good friends..

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Review from Liz M (Niece of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like the adverts state, this is not just a care home , it is so much more. From the minute I first visited, the staff were as caring as family. The whole place is immaculately clean and beautifully decorated. Nothing is too much to ask. The food is very appetising. All the facilities are well thought
through. My uncle has moved in and hasn't stopped smiling. He has told me repeatedly that he wished to stay at Alston House which is incredible as, until now, he wanted to stay at home. Visiting him is an equally welcoming experience. Thank you to all the team.
Reply from Magda Anca, Home Manager at Alston House Care Home

Welcome to Alston House family and Thank you, Liz for your kind words.

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Review from Allison D (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Alston House in June 2024 after a hospital stay, as it was no longer safe for her to stay at home. The whole process was so simple and stress-free. The staff were all so kind and respectful to her and made her very comfortable at all times. She was encouraged to join in the many activities
available, although she wasn't always keen to do so. When we visited, every member of the staff greeted us like close family and knew exactly who we were and who we'd come to see right from the beginning- it made us feel so reassured that they really cared on a personal level- not just doing their job. The food was always appetising-looking and well presented.
The care that Mum and our family received in her final days was amazing (gentle music to ease the horrible silence, an amenity trolley, offer of a room to stay)- so thoughtful and discreet, and her passing was so peaceful.
We couldn't recommend Alston House high enough with words. Just a huge "Thank You" for looking after our very precious Mum and wife.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your thoughtful review - we truly appreciate it. We are immensely proud of our amazing team.

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Review from A F (Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The homemakers are so friendly and I find that whatever mu question, the answer is 99% 'Yes'.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We are looking forward to see you back.

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Review from M M (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been at another care home we moved Dad here and the difference is amazing. The staff respect the residents and the different activities on offer keep the residents busy. They are also on top of medical treatment and if there are any changes they will let the family know. All of the staff are
so friendly and nothing is too much effort. They are always quick to help when assistance is needed. The residents all eat together for lunch and supper and the menu on offer is flexible and offers choices for the residents and always looks good and very nutritious. My father has settled in so well and this is all down to all of the staff.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. Dad is part of our big family and we are privileged to be able to look after him.

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Review from Helen Q (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was one of the first residents at Alston House after its opening in early 2023. From the moment she moved in she felt loved and cared for. A hesitant participant in the activities at first, she was gently encouraged to attend and soon enjoyed attending many of them.
Sadly Mum isn't with us anymore,
but even towards the end of her life, the staff showed such care and compassion, not only to her but to us as a family.
We can't thank everyone at Alston House enough for everything you did for Mum.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Mum was a big part of our extended family and we will miss her beautiful smile and sense of humor.

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Review from Beverley E (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was a resident at Alston House Care Home for 9 weeks before she sadly passed away. All the staff showed nothing but compassion for Mam and showed empathy. The staff were so friendly both to Mam and her family. I would strongly recommend Alston House.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words, we all miss Mum and your extended family.

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Review from Kelly S (Granddaughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fantastic home. The home is beautiful, just like a hotel with wonderful facilities, the residents really enjoy the activities and there is always something going on! The gardens are beautiful and really accessible. The menu is varied and Gran really enjoys her mealtimes. The staff are really
friendly and really interact with Gran. The home is clean, comfortable and has everything there. What a wonderful team I couldn't praise them enough. Gran is treated with dignity and respect and her choices and preferences are always respected.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We really appreciate your view.

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Review from Thomas W (Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident from now on, I consider it unbelievably lucky to enjoy hopefully for the rest of my life the staff and facilities amassed by the site manager. The staff's attitude and kindness are unsurpassed who will make my final days as comfortable and pleasant as could be.
Expensive but one gets
what one pays for. I just hope that my bank account dies after I do!
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Is our pleasure to look after you and welcome you to Alston House Family.

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Review from Stephanie P (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is settling into Alston House very well. She is receiving excellent care by the nurses and the homemakers. She said that she likes the relaxed atmosphere and the organised activities every day. Her favourite time is when she can help with planting in the garden. She loves being outside when
the weather is sunny and warm. Our mum also enjoys listening to music, singing and joining in with the music and movement class. Recently we had afternoon tea outside to remember the events of D-Day and the sacrifice made by so many. A singer entertained us with songs to join in with. It was a lovely afternoon.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your kind words. Mum is settling well and she is loved by all the team and making new friendships.

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Review from S L (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent four weeks respite at Alston House Care Home after several weeks in hospital. The care and support she received from all the staff was second to none. They are kind, thoughtful, encouraging and caring and, despite her initial reluctance to spend time in a care home, she had a happy and
stimulating stay. There is a good variety of daily activities and my mum enjoyed the pamper afternoons and having her nails done. She also enjoyed the variety of food offered in the restaurant each day. It was nice to be able to pop in and have a coffee with her in the bistro area. Thank you to everyone at Alston House for looking after my mum so well.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for your feedback. We are looking forward to seeing Mum attending more activities at Alston House.

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Review from Tony G (Husband of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
These are just a few lines to share my appreciation of the benefits that I feel my wife has made since being a resident at Alston House.
Today I popped in to visit her and found her in a knitting - or perhaps I should say a knitting and chatting - group and thoroughly enjoying herself. And generally
I notice that her cognitive attitude has improved in leaps and bounds, assisted by the obvious care and attention of the staff at Alston House.
She has also mentioned how much she enjoys the breakfast, lunch and dinner, which I understand she shares with her new friend.
It's a traumatic time to commit the daily care of a loved one into the hands of someone else, but having seen the way that the staff at Alston House operate, I have full confidence that I have made the right decision.
Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for trusting us with your loved one and we are delighted to have you and your wife as part of Alston family.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Alston House Care Home is calculated as follows: ( (283 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 314 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alston House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Magda

Magda Anca

Job Title: Registered Care Home Manager Joined: 2022

Magda leads as the Home Manager at Alston House Care Home, bringing 18 years of nursing experience and a strong commitment to providing exceptional, person-centred care. Passionate about creating a warm and supportive environment, Magda ensures that every resident feels valued, safe, and at home. Since joining Alston House in July 2022, she has been proud to lead a compassionate and skilled team that fully embraces the homemaker model, empowering residents to live fulfilling lives with dignity and respect.


With a background in nursing and leadership, Magda continually strives for excellence, enhancing the quality of care and fostering a thriving community for residents and their families. Her dedication and expertise make her an invaluable asset to both Alston House and the wider Eastleigh community.


“As Home Manager at Alston House, it’s a privilege to guide residents and their families through every step of their care journey. From the initial enquiry to ensuring a warm and supportive welcome, I’m dedicated to creating a home where everyone feels valued, respected, and truly cared for.”

Kieran

Kieran Hogan

Job Title: Customer Relations Manager Joined: 2024

Kieran is the Customer Relations Manager at Alston House Care Home, bringing a wealth of experience from nearly two decades in the care sector. He began his career as a care worker in 2006, progressing into care home management and since 2015, has specialised in helping individuals and families make informed care decisions. Kieran joined Hamberley in May 2024 and is passionate about showcasing the innovative Hamberley Homemaker Model and guiding families through every step of the care journey.


“It’s an absolute privilege to support individuals through their care home journey, and doing so at Alston House feels especially meaningful. My role is to assist families and their loved ones from the initial enquiry all the way to a warm welcome in our amazing home.”

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Kathryn Snelgar

Job Title: Business Administrator Joined: 2024

Business Administrator at Alston House Care Home.

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Edyta Cyrta

Job Title: Clinical Lead Joined: 2024

Clinical Lead at Alston House Care Home

Frequently Asked Questions about Alston House Care Home

What types of Care is Alston House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alston House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Alston House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alston House Care Home to the centre of Eastleigh?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alston House Care Home to verify any information. View our terms and conditions. Alston House Care Home has an Enhanced Service - more info.