Alston House Care Home

18-24 Leigh Road, Eastleigh SO50 9DG
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9.9 34 Reviews
  • Alston House Care Home, Eastleigh
Part of Hamberley Care Homes, who were named Residential Care Provider of the Year in 2022, Alston House Care Home in Eastleigh offers exceptional care within a luxury environment.

The stunning care home offers luxurious living for up to 80 residents in a state-of-the-art environment. From the spacious and modern en suite bedrooms, the well-designed suites and apartments to offer additional independence, through to the comfortable living spaces, there's not a corner of this home that hasn't been thought through.

The award-winning team at Alston House are not only experienced and trained to deliver high quality care, they are also focused on ensuring residents have the best possible quality of life. There are regular events and activities and residents are encouraged to spend time doing the things they love; with an on-site cinema, bar, salon and café, everything they could need is right on the doorstep.

If you'd like to find out more, please contact the team. They'd be happy to answer any questions and look forward to meeting you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495

Nursing fees are inclusive of FNC

These prices are only a guideline, please contact Alston House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Magda Anca (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)
  • Couples/Companion Rooms with ensuite Wet Room (9)

Visiting

  • No restrictions on visiting time.

Parking

  • Plenty of onsite parking and look forward to welcoming you to the home.

Alston House Care Home Reviews (34)

Total of 34, showing 21-34
9.9

Alston House Care Home has a Review Score of 9.9 (9.890) out of 10, based on 28 reviews in the last 2 years. Over all time Alston House Care Home has 34 reviews.

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Review from D A (Son of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother. The staff and facilities were first class. She was extremely comfortable and happy in the great surroundings.
I would highly recommend this facility to people whose loved ones require great care and attention.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you so much for your review. We're very pleased that you approve of your Mum's new home.

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Review from Debi T (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents joined Alston House not long after it opened and were instantly made to feel so welcome and so cared for. They also felt they had a voice and were listened to when they wanted to discuss anything to do with their care. My mum became quite ill, with limited mobility and struggling to eat.
One of the wonderful chefs went to so much trouble to not only puree the food but present it beautifully. Mum sadly died in hospital before Christmas and the staff could not have been more considerate and supportive, to me as much as to my dad. One of the lovely nurses, one of many lovely nursing staff, even offered to help my dad during a hospital visit on her day off. The management at Alston House is also very approachable and helpful. I would highly recommend Alston to anyone who has a much-loved family member who needs daily care, delivered with humour and affection.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you for this outstanding review. You're right, our care is not always just about our residents. It's vital that we have time for their families too. We're all human and I know that I would value that support when I needed it most.

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Review from Stuart B (Brother of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very content and settled having been anxious and troubled. The home has played an instrumental role in this making her daily life enjoyable and safe. Thank you.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Hello there, thank you for your feedback. We're so pleased that your sister is settling in and becoming part of our family. It's very important that all our residents feel safe and enjoy life. Please feel free to discuss any of your lower scores with me. I'm happy to listen. Thank you.

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Review from Richard G (Brother of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had to go into dementia care, and having seen a selection of homes in the area, we knew immediately that Alston House was the one we wanted her to be placed in. Having been shown around by one member of staff, we were delighted by all aspects, from the furnishings, staff, care given, the rooms
and the fact that nothing seemed too much trouble to arrange. My sister has settled very well, and we can see a marked improvement in her, although her dementia will always be with her. We enjoyed a wonderful Christmas day lunch with her, with first-class meals being served, and again had a family lunch in the private dining room a few days later with her son and granddaughter. Nothing was too much trouble, and we had not seen my sister look so well for many months. Thank you to all the staff who are doing such a magnificent job here at Alston House.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you, Richard, for your kind words. Your sister is well looked after, and we will support her and all relatives with all aspects of her dementia journey.

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Review from D W (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Dementia, had to move care home due to nursing care. She found the move very distressing. The first few days were a challenge for the staff. However, due to very careful and in-depth care, my mother has now settled.
The care at Alston House has been exceptional. The staff have taken
time to get to know my mother and to find the best way to keep her calm and happy.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you for your feedback. We're so pleased that your mother has settled. It is not always easy for someone when they move in, especially if they live with dementia. This was a smooth transition from another care setting with the help of a supportive and patient family.

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Review from D W (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were shown around by the manager, we knew this was the right place for Mum. All of the staff from the office, to nurses, homemakers, lifestyle and well being coaches and chefs are friendly, caring and approachable. Staff are always available if you need to talk to them. There is a
good sense of humour about the place. Mum is happy, feels safe and is joining in with activities and making friends. There are varied activities from Scrabble, knitting, film afternoons, performances by singers and visits from a therapy dog, exotic animals and miniature ponies. There's encouragement but no pressure to join in. There are lots of opportunities for friends and relatives to join in with tea parties and Mum's sister has joined her on several occasions to have lunch together in the dining room. It's easy to visit. Just turn up and sign in at the office. We are kept regularly informed about Mum's well-being. Mum's been able to bring some of her own furniture to make her room feel more personal.

Reply from Magda Anca, Home Manager at Alston House Care Home

Thank you for being part of Alston House Care Home family.

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Review from V P (Friend of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've visited my friend for a few weeks since she moved in. Today he has invited me for lunch. Being Friday we both had fish, chips, peas, tomato & tarter sauce, followed by a chocolate brownie and ice cream. Also had a white wine spritzer. All perfect, fish and chips was delicious. Staff were helpful
minor criticism they were too attentive. Needed to be further away from us eating, as they were talking quite loudly. Apart from that a lovely experience.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you so much for your review. We're really pleased that you enjoyed your meal. I will pass on your comments about the staff being too attentive/close by while you were eating. I do hope that you will visit us again soon.

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Review from Linda B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I can't thank the staff enough. They put on a lovely tea party with entertainment for our parents - 70th wedding anniversary. Our parents were overwhelmed by the love and attention they received on their special day.
In general, the care and attention at Alston House Care Home is exceptional.
Thank you to all the staff, including the chef.

Reply from Magda Anca, Home Manager at Alston House Care Home

Dear Linda,
Thank you for your feedback and we are delighted to have your parents living at Alston House Care Home.

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Review from Siobhan P (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for respite care for five weeks. She was looked after so well, and it was what she needed. The staff were wonderful, and the entertainment manager made sure she kept the residents busy with all the quizzes and games they played on a daily basis.

Reply from Rachel Pillay, Regional Community Relations Lead at Alston House Care Home

Thank you so much for your review. We are delighted that your mother enjoyed her respite with us. Please feel free to contact me directly so that we may discuss how we can better our food and drink and value for money.
Thank you.

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Review from G B (Respite Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I left hospital to begin my respite care here in Alston House, I felt welcomed, relaxed and safe. The level of care I received made my recovery all the better. I would not hesitate in recommending Alston House to anyone requiring a high level of both nursing and physical care in a beautiful
relaxing environment. Thank you, everyone.

Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home

Thank you for your lovely review, it was our pleasure to welcome you into the Alston House family whilst you recuperated. We are so pleased that you felt well cared for and we hope that we see you at one of our events soon.

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Review from M S (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very patient and caring and keep trying to do more with Mum to see that she gets the benefit of the facilities here. Mum is always comfortable though she is in bed most of the time.

Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home

Thank you for your lovely review, it is our pleasure to have your mum as part of our family here at Alston House.

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Review from Julie L (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home very highly. Mum and my stepdad went into Alston House for respite care. At all times they were treated with respect and treated with exceptional care. Mum was very anxious on her arrival but within a short time, her confidence and mobility improved greatly which was lovely
to see.
Nothing was too much trouble for the staff and you soon become part of the Alston House family from residents to their families.
This is a beautiful home with good food, lots of activities and great caring staff.

Reply from Sarah Webber, Marketing and Partnerships Manager at Alston House Care Home

Thank you for your kind words. We are happy that we could support Mum and Stepdad in our beautiful environment.

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Review from V B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Alston Care enough for the care my mum received during her stay here.
The staff were exemplary and showed great kindness and compassion.
The activities offered were very stimulating also.

Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home

Thank you for your kind review and kind words. It was our pleasure to have your mum with us for her respite stay and we are so pleased to see your mum have a great time.

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Review from Peter H (Husband of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having observed the construction of Alston House throughout the building period and waited anxiously for the home to open, the quality of the establishment far exceeds my expectations. I have moved my wife from another well respected care home, with which we were very satisfied, purely because of the
proximity to my own address.
The residents rooms and the communal facilities in Alston House are outstanding to say the least. The staff are friendly, helpful and caring. With no restrictions on visiting, I am able to visit my wife seven days a week, for four and a half hours or so each time. I am 'part of the family'.

Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home

Thank you for your very kind comments. It is our pleasure to have welcomed you and your wife into the Alston House family and we look forward to making many memories with you both.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Alston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Alston House Care Home is calculated as follows: ( (294 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 326 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alston House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (4)

Magda

Magda Anca

Job Title: Registered Care Home Manager

Joined: 2022

Magda leads as the Home Manager at Alston House Care Home, bringing 18 years of nursing experience and a strong commitment to providing exceptional, person-centred care. Passionate about creating a warm and supportive environment, Magda ensures that every resident feels valued, safe, and at home. Since joining Alston House in July 2022, she has been proud to lead a compassionate and skilled team that fully embraces the homemaker model, empowering residents to live fulfilling lives with dignity and respect.


With a background in nursing and leadership, Magda continually strives for excellence, enhancing the quality of care and fostering a thriving community for residents and their families. Her dedication and expertise make her an invaluable asset to both Alston House and the wider Eastleigh community.


“As Home Manager at Alston House, it’s a privilege to guide residents and their families through every step of their care journey. From the initial enquiry to ensuring a warm and supportive welcome, I’m dedicated to creating a home where everyone feels valued, respected, and truly cared for.”

Kieran

Kieran Hogan

Job Title: Customer Relations Manager

Joined: 2024

Kieran is the Customer Relations Manager at Alston House Care Home, bringing a wealth of experience from nearly two decades in the care sector. He began his career as a care worker in 2006, progressing into care home management and since 2015, has specialised in helping individuals and families make informed care decisions. Kieran joined Hamberley in May 2024 and is passionate about showcasing the innovative Hamberley Homemaker Model and guiding families through every step of the care journey.


“It’s an absolute privilege to support individuals through their care home journey, and doing so at Alston House feels especially meaningful. My role is to assist families and their loved ones from the initial enquiry all the way to a warm welcome in our amazing home.”

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Kathryn Snelgar

Job Title: Business Administrator

Joined: 2024

Business Administrator at Alston House Care Home.

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Edyta Cyrta

Job Title: Clinical Lead

Joined: 2024

Clinical Lead at Alston House Care Home

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