Submit a Review for The Maples
Randlay Avenue, Randlay, Telford, TF3 2LH
View full details of The MaplesLatest Reviews for The Maples
27 May 2026
Having spent 8 days in hospital I was taken to the Maples for nursing care. In every respect the staff were caring, nothing was too much trouble, and my personal needs were always top of the agenda.
I remain extremely grateful to everyone for their patience and care. Thank you.
19 May 2026
I would like to share a heartfelt thank you and positive review for The Maples Care Home.
From the moment we arrived, it was clear that the staff truly care about the residents and go above and beyond in their roles. The kindness, patience, and respect shown every day does not go unnoticed.
I
would especially like to highlight the staff's quick action when dealing with a recent medical concern. Although it was not an emergency, it was handled promptly, professionally, and with great care. This gave us real reassurance and showed how attentive and proactive the team are when it comes to residents' health and wellbeing.
The environment feels warm, welcoming, and supportive, which brings comfort not only to residents but also to their families. It's reassuring to know our loved ones are in such capable and compassionate hands.
Thank you to all the staff for your continued hard work and dedication-it truly makes a difference and is deeply appreciated.
08 May 2026
I dident wont Eileen to go to a home, but when Eileen arrived at The Maples I was verry happy leaving Eileen with out me, because all the staff are verry careing peaple + genuwin the staff go above being carers and treated Eileen with love and respect and understanding Eileen needs. In my appinion
it a fantastic home and I am pleased Eil can stay here.
05 May 2026
My experience has been excellent the staff have been acceptional in caring for my father in law. Caring for his needs in every way. They checked and cared for his needs throughout the day and also maintained his dignity. The communication skills have been excellent also from staff. Taking there job
seriously and also being friendly.
05 May 2026
My mom has been a resident at this carehome The Maples 2 times the staff here go above and beyond to make you feel welcome allways something going on for entertainment etc. Lots of crafts for the residents to enjoy.
14 April 2026
The staff are caring and meet individual needs. If there are any medical concerns staff are quick to act and the nurses send photos and contact specialist teams for treatment. Excellent service - quick and efficient. The various activities for residents have improved greatly. My mother particularly
enjoys the weekly craft session and she looks forward to it. Management care, listen and act upon concerns.
10 March 2026
Outstanding Amenities. Management were wonderful and very friendly. Beautiful welcoming entrance and friendly staff on reception. Care support for my sister was excellent. Maureen's room was lovely , spotlessly clean and everything she needed. The staff were amazing, nothing was to much trouble.
The facilities were excellent and facilities for visitors. Could not fault anything, it's the best nursing home I have encountered.
I applaud all the staff in the role they do, making it a very pleasant place for respite or long term residents.
26 February 2026
My husband received care at The Maples as rehabilitation following a stroke. Although he didn't see the physiotherapist as often as I thought he would, the staff were very good at mobilazation. My only criticism would be that I found the uniforms very confusing a board showing who uniforms were
assigned to would be useful.
14 August 2025
My mother has been a resident for a number of months and requires a lot of support. The manger has been approachable and supportive, and all the staff, from reception to house keepers, carers & nurses have been helpful, caring & respectful with my mother & our family. I was always worried about my
mother being in a care home, but not at The Maples, I feel she is in a safe & caring environment. It has a really positive & proactive atmosphere.
30 July 2025
I was very pleased that a place was found for my Aunt on discharge from hospital. I have been very happy for the care given to her up to and including her death. The staff have always been welcoming and cheerful. They have answered questions asked and found solutions to issues and problems
presented. I would recommend the 2nd floor placement to anybody who asked me re care for a loved one.
16 June 2025
Mum has been in the Maple since October 2024 and the care she has received has been second to none. The staff and carers have been excellent and we could not wish for a better care home for mum to be in, They are caring, thoughtful of mums needs and keep us as a family well updated.
The care team
have been amazing with caring for mum even when she is not the easiest to care for due to her unpredictability.
I would highly recommend this care home if you want reassurance that you know your family member will be cared for unconditionally the team treat the residents like one of there own family, this is the place for your loved ones.
11 June 2025
Thank you very much for your help and support with mum. You have all helped mum improve with her health and support us with moving her into a home.
29 April 2025
Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.
29 April 2025
Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.
12 March 2025
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was
extremely good. Mum was very comfortable there and we felt she was very safe during her stay there.
24 September 2024
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
11 June 2024
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
03 May 2024
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
11 April 2024
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
06 March 2024
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.
Latest Reviews for The Maples
27 May 2026
Having spent 8 days in hospital I was taken to the Maples for nursing care. In every respect the staff were caring, nothing was too much trouble, and my personal needs were always top of the agenda.
I remain extremely grateful to everyone for their patience and care. Thank you.
19 May 2026
I would like to share a heartfelt thank you and positive review for The Maples Care Home.
From the moment we arrived, it was clear that the staff truly care about the residents and go above and beyond in their roles. The kindness, patience, and respect shown every day does not go unnoticed.
I
would especially like to highlight the staff's quick action when dealing with a recent medical concern. Although it was not an emergency, it was handled promptly, professionally, and with great care. This gave us real reassurance and showed how attentive and proactive the team are when it comes to residents' health and wellbeing.
The environment feels warm, welcoming, and supportive, which brings comfort not only to residents but also to their families. It's reassuring to know our loved ones are in such capable and compassionate hands.
Thank you to all the staff for your continued hard work and dedication-it truly makes a difference and is deeply appreciated.
08 May 2026
I dident wont Eileen to go to a home, but when Eileen arrived at The Maples I was verry happy leaving Eileen with out me, because all the staff are verry careing peaple + genuwin the staff go above being carers and treated Eileen with love and respect and understanding Eileen needs. In my appinion
it a fantastic home and I am pleased Eil can stay here.
05 May 2026
My experience has been excellent the staff have been acceptional in caring for my father in law. Caring for his needs in every way. They checked and cared for his needs throughout the day and also maintained his dignity. The communication skills have been excellent also from staff. Taking there job
seriously and also being friendly.
05 May 2026
My mom has been a resident at this carehome The Maples 2 times the staff here go above and beyond to make you feel welcome allways something going on for entertainment etc. Lots of crafts for the residents to enjoy.
14 April 2026
The staff are caring and meet individual needs. If there are any medical concerns staff are quick to act and the nurses send photos and contact specialist teams for treatment. Excellent service - quick and efficient. The various activities for residents have improved greatly. My mother particularly
enjoys the weekly craft session and she looks forward to it. Management care, listen and act upon concerns.
10 March 2026
Outstanding Amenities. Management were wonderful and very friendly. Beautiful welcoming entrance and friendly staff on reception. Care support for my sister was excellent. Maureen's room was lovely , spotlessly clean and everything she needed. The staff were amazing, nothing was to much trouble.
The facilities were excellent and facilities for visitors. Could not fault anything, it's the best nursing home I have encountered.
I applaud all the staff in the role they do, making it a very pleasant place for respite or long term residents.
26 February 2026
My husband received care at The Maples as rehabilitation following a stroke. Although he didn't see the physiotherapist as often as I thought he would, the staff were very good at mobilazation. My only criticism would be that I found the uniforms very confusing a board showing who uniforms were
assigned to would be useful.
14 August 2025
My mother has been a resident for a number of months and requires a lot of support. The manger has been approachable and supportive, and all the staff, from reception to house keepers, carers & nurses have been helpful, caring & respectful with my mother & our family. I was always worried about my
mother being in a care home, but not at The Maples, I feel she is in a safe & caring environment. It has a really positive & proactive atmosphere.
30 July 2025
I was very pleased that a place was found for my Aunt on discharge from hospital. I have been very happy for the care given to her up to and including her death. The staff have always been welcoming and cheerful. They have answered questions asked and found solutions to issues and problems
presented. I would recommend the 2nd floor placement to anybody who asked me re care for a loved one.
16 June 2025
Mum has been in the Maple since October 2024 and the care she has received has been second to none. The staff and carers have been excellent and we could not wish for a better care home for mum to be in, They are caring, thoughtful of mums needs and keep us as a family well updated.
The care team
have been amazing with caring for mum even when she is not the easiest to care for due to her unpredictability.
I would highly recommend this care home if you want reassurance that you know your family member will be cared for unconditionally the team treat the residents like one of there own family, this is the place for your loved ones.
11 June 2025
Thank you very much for your help and support with mum. You have all helped mum improve with her health and support us with moving her into a home.
29 April 2025
Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.
29 April 2025
Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.
12 March 2025
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was
extremely good. Mum was very comfortable there and we felt she was very safe during her stay there.
24 September 2024
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
11 June 2024
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
03 May 2024
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
11 April 2024
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
06 March 2024
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.