The Maples

Randlay Avenue, Randlay, Telford TF3 2LH
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9.7 23 Reviews
  • The Maples, Telford
The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person. They realise this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet them (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is south of the M54 and has easy access to Telford town centre with a wealth of shopping and amenities. Telford Centre Train Station is just a short drive away. The home has lovely views of The Wrekin which is 5 miles away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1400 – £1554
  • Self-Funded Nursing Dementia Care: £1400 – £1554
  • RESPITE Self-Funded Residential Care: £1400 – £1554
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1553
  • RESPITE Self-Funded Nursing Care: £1400 – £1554
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1554

These prices are only a guideline, please contact The Maples to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kevin Bradley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The home is open to visiting and does not require a visit to be booked.

Parking

  • Ample parking onsite, and parking at the shopping area at Randlay.

The Maples Reviews (23)

9.7

The Maples has a Review Score of 9.7 (9.660) out of 10, based on 21 reviews in the last 2 years.
Over all time The Maples has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Maples
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Total of 23, showing 1-20
Review from J F (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a number of months and requires a lot of support. The manger has been approachable and supportive, and all the staff, from reception to house keepers, carers & nurses have been helpful, caring & respectful with my mother & our family. I was always worried about my mother
being in a care home, but not at The Maples, I feel she is in a safe & caring environment. It has a really positive & proactive atmosphere.
Reply from Samantha Crawley, CEO at The Maples

Thank you so much for this wonderful review. The team at the home will be delighted to read this. We have a fab team, led by an exceptional leadership team, it's so good to see that this translates into the kind, compassionate care and support that you and your mother feel everyday. Thank you S

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Review from C R (Niece of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased that a place was found for my Aunt on discharge from hospital. I have been very happy for the care given to her up to and including her death. The staff have always been welcoming and cheerful. They have answered questions asked and found solutions to issues and problems presented.
I would recommend the 2nd floor placement to anybody who asked me re care for a loved one.
Reply from Samantha Crawley, CEO at The Maples

Thank you so much for taking the time to do this - the team will be delighted to read this and we really do appreciate your feedback. We will ask the team to contact you with regard your experiences as we always want to learn when we get it right, but also where we can improve. Thank you again

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Review from Kelly J (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the Maple since October 2024 and the care she has received has been second to none. The staff and carers have been excellent and we could not wish for a better care home for mum to be in, They are caring, thoughtful of mums needs and keep us as a family well updated.
The care team
have been amazing with caring for mum even when she is not the easiest to care for due to her unpredictability.
I would highly recommend this care home if you want reassurance that you know your family member will be cared for unconditionally the team treat the residents like one of there own family, this is the place for your loved ones.
Reply from Samantha Crawley, CEO at The Maples

Thanks ever so much for such a wonderful review - the ream are amazing and genuinely care which is so important. The team will be so thrilled to read your review and it will help other families too - thank you so much

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Review from K K (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much for your help and support with mum. You have all helped mum improve with her health and support us with moving her into a home.
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Review from W D (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mom admitted from hospital - room lovely. No care plan discussed with family. Mom complained food was often cold and unedible. Often left uncomfortable as personal not carried out and then would need full change. Staff often turned buzzer off without answering query and would return some time later.
Very understaffed on daily basis. Staff doing their best. Mom was discharged with hematoma - resulting in re-admission to hospital.
Reply from Samantha Crawley, CEO at The Maples

The Blossom Suite, which is run separately to the care home, is an enablement space, we work with people to help them move on to their next destination. We are so sorry to hear that you were not happy with your experience here. The plan of care for people in the suite is very different to that of someone who lives in a care home and each person is set on a pathway of care to enable them to achieve set outcomes. We are so sorry that we didn't explain how our systems worked, it would be good to speak with you to learn what we can do better. Our team can only switch off the buzzer within the room, they must 'tag' in to the device on the wall to do this. We have helped many people achieve their goal of going home following the care & physio received in the Blossom Suite. We are routinely inspected by our commissioners and staffing levels within the suite are typically very good. Please don't hesitate to make contact so that we can explore what happened during your Mother's stay with us.

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Review from K B (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although very concerned about my wife having to go into a nursing/care home. I was pleasantly surprised at how nice the Maples is. It is very well run, very clean and very tidy. All the staff are very kind and caring. I have no hesitation in recommending The Maple to anyone needing that care.
Reply from Samantha Crawley, CEO at The Maples

Thank you so much for your review - the team at The Maples is exceptional and we are so proud of the team and how the love and care for the people who live there - we really appreciate your feedback

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Review from J M (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at The Maples for three weeks in order to receive rehabilitation after four weeks in hospital. All members of staff were excellent - the receptionists, carers and in house physiotherapist were all welcoming, helpful and supportive of mum and her visitors. Communication with us was extremely
good. Mum was very comfortable there and we felt she was very safe during her stay there.
Reply from Samantha Crawley, CEO at The Maples

Thanks so much for your feedback, we really appreciate hearing from you. It is so good to hear that your Mammy was very comfortable with us and that you were happy with our communication and support. Our team at the home is amazing and they give truly care about the people we support and this shines through in your feedback. Thank you again

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Review from A R (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Maples is a clean and beautiful residential care home, the staff and the caring team are very friendly and make you feel very welcome. My mom is a resident here and she is very happy, which makes the family feel more secure knowing mom is in a safe environment. Maples you are doing a great job.
Reply from Samantha Crawley, CEO at The Maples

Thank you so much for this review, these reviews make such a difference to the manager who leads the home, and her team. They're an exceptional team and we are so grateful to have them within our organisation. It's fantastic to see that their commitment to heart-centred care really shines through! Many thanks.

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Review from R B (Husband of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the home to be well laid out. Staff very friendly and caring. Rooms spacious with all facilities. Residents have full access to dining and lounge. Even able with help to access gardens. I would highly recommend to anybody seeking care.
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Review from S W (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are very friendly and helpful, as is management. Rooms are clean and spacious. Dad is a lot happier since moving here, he enjoys visits from Ted the dog and enjoys a sing-a-long when entertainment is on.
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Review from M J (Niece of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since she came the carers have been a massive support to all of us. They have all been really friendly and nice. If we've ever had any issues they have been dealt with in a quick manner. Would highly recommend this care home.
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Review from R N (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.
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Review from A T (Sister of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.
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Review from Susan T (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and
has developed a great friendship with carers and staff.
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Review from Carole F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is happy her overall, however;
Food sometimes arrives cold and very late.
Seems to be a very high turnover of staff.
When Mom rings the bell, sometimes it takes ages for someone to attend to her.
Sometimes they are really short-staffed.
Cannot fault the staff, they are all lovely with Mom.
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Review from Julie W (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, who had dealings with Mum, were very professional, friendly and welcoming.
As a family, we all thank you so much for looking after Mum so well.
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Review from Cheryl H (Niece of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care home all round.
Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for leaving a five star review for The Maples Care Home. We are so pleased you are happy with our home.

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Review from Ann-Marie D (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family.
The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.
Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review. We are so pleased that Mum is settled with us at The Maples and that she is getting the care and support she needs. We love having her with us, and she is a pleasure to look after!

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Review from J R (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom stayed here for three months until her demise - she had previously been in another awful care home. However, the contrast was unbelievable! The home/facilities/staff and management are superb. The care/love and support given to both my mom and other residents was and is amazing. Thank you all
at The Maples.
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Review from Sharyn S (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is just perfect for your loved ones suffering from Dementia. The staff are so caring and helpful. The home is outstanding in every aspect. So glad we managed to get our mum a place there. Knowing she is in a good environment and being cared for gives us peace of mind. Thank you to all the
staff there you are doing a wonderful job.
Reply from Claire Hermon, Home Manager at The Maples

Thank you for your lovely comments. It is so lovely to see that your mum has settled in well and she has built up some lovely friendships and is flourishing. It is so important that you have peace of mind when you leave once again, thank you for your comments.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for The Maples is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for The Maples is calculated as follows: ( (185 Excellents x 5) + (45 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 247 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Maples is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kevin

Kevin Bradley

Job Title: Home Manager Joined: 2023

It is Kevin’s responsibility to lead The Maples’ heart-centred care approach as well as the day-to-day running of the home.


Kevin began his nurse training in 1985, becoming a Registered Mental Nurse in 1988. After moving through the ranks within the NHS, he moved to the private sector in 1993 as a Deputy Manager. Since 1994, Kevin has held the role of Manager/Registered Manager, bringing a wealth of knowledge and experience to his current role as Home Manager at The Maples.


Kevin embraces the challenge of setting new standards of care at The Maples.

Frequently Asked Questions about The Maples

What types of Care is The Maples registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Maples have?

There are 70 Single Rooms.

What are the Facilities & Services at The Maples?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Maples to the centre of Telford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Maples to verify any information. View our terms and conditions. The Maples has an Enhanced Service - more info.