The Maples

Randlay Avenue, Randlay, Telford TF3 2LH
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9.7 23 Reviews
  • The Maples, Telford
The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person. They realise this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet them (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is south of the M54 and has easy access to Telford town centre with a wealth of shopping and amenities. Telford Centre Train Station is just a short drive away. The home has lovely views of The Wrekin which is 5 miles away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1400 – £1554
  • Self-Funded Nursing Dementia Care: £1400 – £1554
  • RESPITE Self-Funded Residential Care: £1400 – £1554
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1553
  • RESPITE Self-Funded Nursing Care: £1400 – £1554
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1554

These prices are only a guideline, please contact The Maples to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kevin Bradley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • The home is open to visiting and does not require a visit to be booked.

Parking

  • Ample parking onsite, and parking at the shopping area at Randlay.

The Maples Reviews (23)

9.7

The Maples has a Review Score of 9.7 (9.660) out of 10, based on 21 reviews in the last 2 years.
Over all time The Maples has 23 reviews.

Overall Experience
  • 18
  • 4
  • 1
  • 0
  • 0
Date Published
  • 23
  • 6
  • 8
  • 21
  • 2
Reviewer Connection to The Maples
  • 14
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from K C (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and happy. All the staff are excellent.
Reply from Claire Hermon, Home Manager at The Maples

Its so lovely to see how your mum has settled in at The Maples and is flourishing. Thank you for your lovely comments

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  • Treated with Dignity
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  • Value for Money
Review from Stephanie F (Granddaughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87 year old grandad stayed for 2 weeks for respite, while I went on holiday. He lives with my family and I as he has early Alzheimer’s. He never wanted to go to a care home until he looked around and then couldn’t wait. He loved it, he enjoyed the company and the staff and now attended every week
to visit as a care home ambassador, as he was very good at getting involved in activities and settling new residents. If he ever needs to move into a home, I wouldn’t hesitate in placing him here. The staff are lovely and communication is excellent. The home is brand new and more like a hotel, I’d happily stay myself!
Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review - we look forward to welcoming you Grandfather back for his next stay !

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  • Care / Support
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Review from Stuart F (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brand new home.
Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member.
The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with
her word searches, nothing seems too much trouble.
Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already.
Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen.
It is too soon for me to comment on the daily activities which may be offered.
Mom has put weight on since her arrival and is very happy, which means we are too.
Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely comments. It really makes us happy to see your mum thriving at The Maples. She is an absolute pleasure to look after.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for The Maples is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for The Maples is calculated as follows: ( (185 Excellents x 5) + (45 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 247 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Maples is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kevin

Kevin Bradley

Job Title: Home Manager Joined: 2023

It is Kevin’s responsibility to lead The Maples’ heart-centred care approach as well as the day-to-day running of the home.


Kevin began his nurse training in 1985, becoming a Registered Mental Nurse in 1988. After moving through the ranks within the NHS, he moved to the private sector in 1993 as a Deputy Manager. Since 1994, Kevin has held the role of Manager/Registered Manager, bringing a wealth of knowledge and experience to his current role as Home Manager at The Maples.


Kevin embraces the challenge of setting new standards of care at The Maples.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Maples to verify any information. View our terms and conditions. The Maples has an Enhanced Service - more info.