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The Maples

Randlay Avenue, Randlay, Telford, Shropshire TF3 2LH
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My mom is a resident here and she is very happyA R(Daughter of Resident/Service User)
The Maples, Telford
I would highly recommend to anybody seeking care.R B(Husband of Resident/Service User)
The Maples, Telford
The staff are lovely and communication is excellent.Stephanie F(Granddaughter of Resident/Service User)
The Maples, Telford

The Maples is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi is available throughout the property. State of the art, innovative technology is used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train people exceptionally well...  

Care Provided by The Maples

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,650£1,400 - £1,700
Residential Dementia Care£1,450 - £1,650£1,400 - £1,700
Nursing Care£1,500 - £1,700£1,500 - £1,800
Nursing Dementia Care£1,500 - £1,700£1,600 - £1,800

Get in touch to discuss your needs - we carry out a full assessment to determine the best care and support for you or your loved one. All rates are subject to this assessment outcome.

Contact The Maples to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kevin Bradley(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • The home is open to visiting and does not require a visit to be booked.

Parking

  • Ample parking onsite, and parking at the shopping area at Randlay.

The Maples Reviews (32)

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9.6

The Maples has a Review Score of 9.6 (9.592) out of 10, based on 17 reviews in the last 2 years. Over all time The Maples has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from R N (Son of Resident) published on 6 March 2024 Submitted via Postal Card
Overall Experience

I think it's amazing - the staff are excellent the place is very clean and tidy everyone is easy to talk to. Put it this way if I get like my mum I would definitely come here as well.

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Review from A T (Sister of Resident) published on 24 February 2024 Submitted via Postal Card
Overall Experience

Lovely friendly staff. Always a cup of tea on the go. Helpful and kind.

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Review from Susan T (Daughter of Resident) published on 21 February 2024 Submitted via Website
Overall Experience

Staff are brilliant, friendly, caring and hard working. Sometimes it takes a while for the buzzer to be answered, short staffed? Meal times seem to vary and are sometimes quite late. Also, meals are sometimes lukewarm and not hot by the time they arrive. Mom has been at The Maples since June 2023 and has developed a great friendship with carers and staff.

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Review from Carole F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience
Mom is happy her overall, however;
Food sometimes arrives cold and very late.
Seems to be a very high turnover of staff.
When Mom rings the bell, sometimes it takes ages for someone to attend to her.
Sometimes they are really short-staffed.

Cannot fault the staff, they are all lovely with Mom.

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Review from Julie W (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card
Overall Experience
All the staff, who had dealings with Mum, were very professional, friendly and welcoming.

As a family, we all thank you so much for looking after Mum so well.

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Review from Cheryl H (Niece of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

Very happy with the care home all round.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for leaving a five star review for The Maples Care Home. We are so pleased you are happy with our home.

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Review from Ann-Marie D (Daughter of Resident) published on 8 January 2024 Submitted via Website
Overall Experience
This has been the first Christmas of my mom not living at home, but knowing the care, support and love my mom gets at The Maples has made it much easier on me and my family.

The staff are kind, friendly and caring, and I couldn’t wish for her to be in a better place.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review. We are so pleased that Mum is settled with us at The Maples and that she is getting the care and support she needs. We love having her with us, and she is a pleasure to look after!

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Review from J R (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

My mom stayed here for three months until her demise - she had previously been in another awful care home. However, the contrast was unbelievable! The home/facilities/staff and management are superb. The care/love and support given to both my mom and other residents was and is amazing. Thank you all at The Maples.

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Review from Sharyn S (Daughter of Resident) published on 23 November 2023 Submitted via Website
Overall Experience

This home is just perfect for your loved ones suffering from Dementia. The staff are so caring and helpful. The home is outstanding in every aspect. So glad we managed to get our mum a place there. Knowing she is in a good environment and being cared for gives us peace of mind. Thank you to all the staff there you are doing a wonderful job.

Reply from Claire Hermon, Home Manager at The Maples

Thank you for your lovely comments. It is so lovely to see that your mum has settled in well and she has built up some lovely friendships and is flourishing. It is so important that you have peace of mind when you leave once again, thank you for your comments.

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Review from K C (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Very good and happy. All the staff are excellent.

Reply from Claire Hermon, Home Manager at The Maples

Its so lovely to see how your mum has settled in at The Maples and is flourishing. Thank you for your lovely comments

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Review from Stephanie F (Granddaughter of Resident) published on 5 September 2023 Submitted via Website
Overall Experience

My 87 year old grandad stayed for 2 weeks for respite, while I went on holiday. He lives with my family and I as he has early Alzheimer’s. He never wanted to go to a care home until he looked around and then couldn’t wait. He loved it, he enjoyed the company and the staff and now attended every week to visit as a care home ambassador, as he was very good at getting involved in activities and settling new residents. If he ever needs to move into a home, I wouldn’t hesitate in placing him here. The staff are lovely and communication is excellent. The home is brand new and more like a hotel, I’d happily stay myself!

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely review - we look forward to welcoming you Grandfather back for his next stay !

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Review from Stuart F (Son of Resident) published on 3 August 2023 Submitted via Website
Overall Experience
A brand new home.
Lovely decor and facilities. Arranging for Mom to move across to The Maples was easy and efficient with great communication from a staff member.
The staff can't do enough for Mom with even the chef visiting to discuss what foods she likes. Carers sit with Mom to chat and help with her word searches, nothing seems too much trouble.
Facilities are excellent with day rooms having kitchenette facilities. Gardens will take time to mature but lots of green spaces around the home already.
Indoors they have great security features and a system that alerts staff of unusual movement at night or if a resident has fallen.
It is too soon for me to comment on the daily activities which may be offered.

Mom has put weight on since her arrival and is very happy, which means we are too.

Reply from Zoe Doherty, Customer Focus Leader at The Maples

Thank you for the lovely comments. It really makes us happy to see your mum thriving at The Maples. She is an absolute pleasure to look after.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 14 Jan 2025

    We are delighted to have been awarded the highest rating of 5 by the Environmental Health Officer in November 2024

  • 25 Oct 2024

    We're thrilled to announce that The Blossom Suite here at The Maples was honoured this morning with the Chief Nurse for Adult Social Care Award for ‘Celebrating Nursing Excellence in...

Upcoming Events

There are no upcoming events for The Maples.

Awards / Recognitions (3)

  • 14 Nov 2024Recipient: The Maples
  • 24 Sep 2024Recipient: The Maples
  • 17 Sep 2024Recipient: The Maples

Accreditations

There are no accreditations posted yet for The Maples.

Meet the Team (1)

Kevin Bradley
Kevin BradleyJob Title:Home ManagerJoined: 2023

It is Kevin’s responsibility to lead The Maples’ heart-centred care approach as well as the day-to-day running of the home.

Kevin began his nurse training in 1985, becoming a Registered Mental Nurse in 1988. After moving through the ranks within the NHS, he moved to the private sector in 1993 as a Deputy Manager. Since 1994, Kevin has held the role of Manager/Registered Manager, bringing a wealth of knowledge and experience to his current role as Home Manager at The Maples.

Kevin embraces the challenge of setting new standards of care at The Maples.

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