Submit a Review for The Waterside Care Home
37 Millfields, Eccleston, St Helens, WA10 5NS
View full details of The Waterside Care HomeLatest Reviews for The Waterside Care Home
29 January 2026
We can't thank the staff enough at the waterside for the care & attention given to my mother in law. The staff are truly amazing and really do have a can do attitude and nothing is too much for them.
The care home has a five star hotel feel to it and is spotlessly clean in every department
29 January 2026
From the minute you arrive at the waterside you are made to feel at home . The attention to detail from the restaurants to the rooms is amazing.
We can not say enough about the amazing staff they really do care and nothing is too much trouble for them .
Thank you everyone at the waterside
21 January 2026
My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed
by residents and enjoyed.
19 January 2026
My uncle needed a respite care home from Sept 2025 and then became a permanent resident from 1st November 2025. From Michelle's initial first home visit up to today, I cannot tell you enough just how fantastic the whole team have been. Paula the manager is always happy and answers any questions or
concerns we have and resolves them immediately. Uncle Ken is fully settled in now and even after a couple of medical issues when we had to be at Waterside in the middle of the night, every single member of staff has been fantastic to us but most importantly to Uncle Ken. The activities and day trips are brilliant, the updates on social media are so regular and lovely to see all the residents having fun and happy times. I can't recommend Waterside Care home enough. Nothing is too much for anyone who works at Waterside. It's a very hard decision to move a very loved member of the family into care, but Waterside have held our hand throughout the process. Thank you for looking after Uncle Ken.
30 December 2025
When my widowed sister was diagnosed with the early stages of Alzheimer's Dementia we realised that she could no longer live alone and long term continuous care was needed. We contacted Waterside Care Home and were able to view the premises on the following day. We were made very welcome and given
an extensive tour of the facilities, as well as being introduced to various staff members.
The building is well laid out and has many communal areas and dining rooms on each floor. The residents' private rooms are furnished to a high standard and have excellent en-suite bathrooms. We were impressed by the comprehensive arrangements in place to ensure that residents were safe at all times and the extensive programme of activities provided to occupy their time.
We arranged for the Care Home manager to visit my sister at home to discuss in more detail her moving into the home as a long term resident. The meeting took place within a few days and a date was agreed for my sister to move to Waterside. This whole process took only one week and my sister is now happily settled at Waterside.
30 December 2025
Having our mother as a resident here has been an incredibly reassuring experience for our whole family.
The staff consistently demonstrate an attentive approach to her care that goes far beyond routine duties. Every interaction, whether it's helping her with daily tasks, offering a kind word, or
simply taking the time to listen, reflects a genuine commitment to her wellbeing.
What stands out most is the team's compassionate professionalism. They notice the small things, respond quickly to any concerns, and treat our mother with dignity and warmth.
The environment they create is one of comfort and trust, and knowing she is surrounded by people who truly care gives us immense peace of mind. We are deeply grateful for the team's dedication, patience, and kindness.
23 December 2025
As a visitor to the care home, I was truly impressed by the warm and welcoming atmosphere. The staff were incredibly attentive and respectful. It was heartwarming to see the residents content and in particular my friend well looked after. Overall, it was a reassuring and positive experience. Well
done to the staff and management.
16 September 2025
Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.
23 July 2025
What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and
entertainment staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.
22 July 2025
I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.
16 July 2025
Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone
come out of their shells I would definitely recommend this to anyone.
27 June 2025
My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.
24 June 2025
I cannot recommend the Waterside Care Home highly enough. The facilities are immaculate, thoroughly designed, incredibly welcoming. The activities and social events are another highlight and there is always something to look forward to. I am really pleased to see my sister and other residents so
engaged and happy. As a loved one, it is reassuring to know that I am kept informed and involved every step of the way. The staff are always approachable and ready to answer questions. I am truly grateful for the incredible care provided and and would wholeheartedly recommend this exceptional care home to anyone for their loved ones.
21 May 2025
Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big
happy family. Thank you so much!
16 May 2025
We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.
We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and
constant friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.
09 May 2025
First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home
Latest Reviews for The Waterside Care Home
29 January 2026
We can't thank the staff enough at the waterside for the care & attention given to my mother in law. The staff are truly amazing and really do have a can do attitude and nothing is too much for them.
The care home has a five star hotel feel to it and is spotlessly clean in every department
29 January 2026
From the minute you arrive at the waterside you are made to feel at home . The attention to detail from the restaurants to the rooms is amazing.
We can not say enough about the amazing staff they really do care and nothing is too much trouble for them .
Thank you everyone at the waterside
21 January 2026
My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed
by residents and enjoyed.
19 January 2026
My uncle needed a respite care home from Sept 2025 and then became a permanent resident from 1st November 2025. From Michelle's initial first home visit up to today, I cannot tell you enough just how fantastic the whole team have been. Paula the manager is always happy and answers any questions or
concerns we have and resolves them immediately. Uncle Ken is fully settled in now and even after a couple of medical issues when we had to be at Waterside in the middle of the night, every single member of staff has been fantastic to us but most importantly to Uncle Ken. The activities and day trips are brilliant, the updates on social media are so regular and lovely to see all the residents having fun and happy times. I can't recommend Waterside Care home enough. Nothing is too much for anyone who works at Waterside. It's a very hard decision to move a very loved member of the family into care, but Waterside have held our hand throughout the process. Thank you for looking after Uncle Ken.
30 December 2025
When my widowed sister was diagnosed with the early stages of Alzheimer's Dementia we realised that she could no longer live alone and long term continuous care was needed. We contacted Waterside Care Home and were able to view the premises on the following day. We were made very welcome and given
an extensive tour of the facilities, as well as being introduced to various staff members.
The building is well laid out and has many communal areas and dining rooms on each floor. The residents' private rooms are furnished to a high standard and have excellent en-suite bathrooms. We were impressed by the comprehensive arrangements in place to ensure that residents were safe at all times and the extensive programme of activities provided to occupy their time.
We arranged for the Care Home manager to visit my sister at home to discuss in more detail her moving into the home as a long term resident. The meeting took place within a few days and a date was agreed for my sister to move to Waterside. This whole process took only one week and my sister is now happily settled at Waterside.
30 December 2025
Having our mother as a resident here has been an incredibly reassuring experience for our whole family.
The staff consistently demonstrate an attentive approach to her care that goes far beyond routine duties. Every interaction, whether it's helping her with daily tasks, offering a kind word, or
simply taking the time to listen, reflects a genuine commitment to her wellbeing.
What stands out most is the team's compassionate professionalism. They notice the small things, respond quickly to any concerns, and treat our mother with dignity and warmth.
The environment they create is one of comfort and trust, and knowing she is surrounded by people who truly care gives us immense peace of mind. We are deeply grateful for the team's dedication, patience, and kindness.
23 December 2025
As a visitor to the care home, I was truly impressed by the warm and welcoming atmosphere. The staff were incredibly attentive and respectful. It was heartwarming to see the residents content and in particular my friend well looked after. Overall, it was a reassuring and positive experience. Well
done to the staff and management.
16 September 2025
Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.
23 July 2025
What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and
entertainment staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.
22 July 2025
I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.
16 July 2025
Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone
come out of their shells I would definitely recommend this to anyone.
27 June 2025
My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.
24 June 2025
I cannot recommend the Waterside Care Home highly enough. The facilities are immaculate, thoroughly designed, incredibly welcoming. The activities and social events are another highlight and there is always something to look forward to. I am really pleased to see my sister and other residents so
engaged and happy. As a loved one, it is reassuring to know that I am kept informed and involved every step of the way. The staff are always approachable and ready to answer questions. I am truly grateful for the incredible care provided and and would wholeheartedly recommend this exceptional care home to anyone for their loved ones.
21 May 2025
Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big
happy family. Thank you so much!
16 May 2025
We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.
We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and
constant friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.
09 May 2025
First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home