The Waterside Care Home

37 Millfields, Eccleston, St Helens WA10 5NS
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9.6 9 Reviews
  • The Waterside Care Home, St Helens
The Waterside Care Home in St Helen's Merseyside, is run by Lovett Care group.
   
Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need.

This is based on a detailed assessment of individual's care needs which also takes into account their wishes, needs, personal interests and hobbies.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are subject to being confirmed after an assessment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Clare Richards (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Now open! You are welcome to visit The Waterside and have a guided tour by a member of the team.

Parking

  • Parking is available on site.

The Waterside Care Home Reviews (9)

9.6

The Waterside Care Home has a Review Score of 9.6 (9.593) out of 10, based on 9 reviews in the last 2 years.
Over all time The Waterside Care Home has 9 reviews.

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Review from Mark C (Nephew of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.
Reply from Alexandra Fairhurst, Commissioning and Marketing Manager at The Waterside Care Home

Thank you for sending this lovely review, I will share your positive comments with the whole Team! thank you again

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Review from S A (Sister of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and entertainment
staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your kind words. We're so pleased to read your feedback - I'm looking forward to sharing this with the team! Thanks again and take care.

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Review from M G (Sister of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you for your fantastic feedback, we're grateful for your kind words. We look forward to welcoming you back to The Waterside. Thanks again and take care.

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Review from Debbie R (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone come
out of their shells I would definitely recommend this to anyone.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful comments on our home and team. I'm delighted to hear your feedback and I will enjoy sharing it with the rest of the team! Thank you again for your review, take care.

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Review from Elizabeth S (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you very much for your feedback for our team at The Waterside. I'm delighted with your comments, and I'll make sure they're shared with the wider team. Thanks again and take care.

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Review from Kenneth B (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the Waterside Care Home highly enough. The facilities are immaculate, thoroughly designed, incredibly welcoming. The activities and social events are another highlight and there is always something to look forward to. I am really pleased to see my sister and other residents so engaged
and happy. As a loved one, it is reassuring to know that I am kept informed and involved every step of the way. The staff are always approachable and ready to answer questions. I am truly grateful for the incredible care provided and and would wholeheartedly recommend this exceptional care home to anyone for their loved ones.
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you very much for your kind words. We're delighted with your feedback, particularly your reference to our activities programme - we love that there's always song and laughter coming from our home! Your recommendation of The Waterside is greatly appreciated. Thank you again, and take care.

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Review from J H (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big happy
family. Thank you so much!
Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful feedback! We're so pleased to hear your kind words about our beautiful home and fantastic team - they'll be delighted to hear your comments. We're excited to create many more special memories together as part of our Waterside family. Thanks again, and take care.

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Review from Tara R (Granddaughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the caring and initiative staff who are looking after our 97 year old Grandmother. She has settled so quickly and is thriving in your care. Thank you.


We couldn't be more delighted with the quality of care, high quality rooms and facilities, and the ongoing activities and constant

friendly faces. The staff really do seem to have a calling in their roles and this sector. The rooms, lounges, beauty salon, terrace and all the facilities are outstanding and more like a 5 star hotel crossed with a homely feel. We feel relieved to know Gran is in a safe, social environment. Thank you also for making all our family so welcome each time we come visit.
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Review from C A (Wife of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class surroundings and care the staff have made my husband and I very welcome Every request I have made has been carried out ,nothing is too much trouble for the manager,,carers, housekeepers ,chef and maintenance staff I am so happy and reassured The Waterside is my husbands home
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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for The Waterside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.990 for The Waterside Care Home is calculated as follows: ( (103 Excellents x 5) + (1 Goods x 4) ) ÷ 104 Ratings = 4.99
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for The Waterside Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 9 Positive Reviews ÷ 12.8 = 0.703
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Paula

Paula Clark

Job Title: General Manager Joined: 2025

I have been a registered Manager in the Independent Care Sector for over 14 years within specialised Care Homes and within different communities. My team and I will work hard to make each day special and to deliver person-centred care and support whilst encouraging residents to maintain as much independence as possible. I am proud to be working at Lovett Care and share their values - together we can deliver meaningful experiences to residents in a beautiful environment, putting our residents at the centre of everything we do at The Waterside.

Frequently Asked Questions about The Waterside Care Home

What types of Care is The Waterside Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Waterside Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at The Waterside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Waterside Care Home to the centre of St Helens?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Waterside Care Home to verify any information. View our terms and conditions. The Waterside Care Home has an Enhanced Service - more info.