Search...

The Waterside Care Home

37 Millfields, Eccleston, St Helens, Merseyside WA10 5NS
The Waterside Care Home Logo
Jobs
The Waterside Care Home logo
The Waterside Care Home, St Helens
The Waterside Care Home, St Helens
The Waterside Care Home, St Helens

The Waterside Care Home in St Helen's, Merseyside is an award winning care home known for high standard and exceptional care facilities.

Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need. This is based on a detailed assessment of each individual's care needs which also takes into account their wishes, needs, personal interests and hobbies. Families are partners in...  

Care Provided by The Waterside Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,700
Residential Dementia CareFrom £1,500From £1,700
Nursing CareFrom £1,600From £1,700

Nursing Care plus FNC £267.68

Respite stay minimum of 2 weeks - from £1,900 per week.

We do not provide Nursing Dementia Care.

Contact The Waterside Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Paula Clark(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Now open! You are welcome to visit The Waterside and have a guided tour by a member of the team.

Parking

  • Parking is available on site.

The Waterside Care Home Reviews (22)

Submit a Review
10

The Waterside Care Home has a Review Score of 10 (9.957) out of 10, based on 22 reviews in the last 2 years. Over all time The Waterside Care Home has 22 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Waterside Care Home
Loading...
Showing 22 reviews matching selected criteria
Review from D T (Daughter of Resident) published on 8 July 2026 Submitted via Postal Card
Overall Experience
On our initial visit to enquire about respite care we were impressed by the surroundings and general friendliness of the staff.
When we took mum in she was made to feel welcome and at home. She was well looked after with excellent meals and thoroughly enjoyed the activities making several friends.

It gave us peace of mind to know she was being cared for by people who genuinely care. She is looking forward to the next stay

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret H (Daughter of Resident) published on 5 May 2026 Submitted via Website
Overall Experience

Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led by the management team. There is always a warm welcome when we visit mum and we always find mum happy and enjoying her day. Mum finds her room comfortable and enjoys her meals and snacks throughout the day. We all enjoy going downstairs to the cafe area and enjoying a drink together, in comfort and meeting other residents families. There is always a lovely ambience. Mum also enjoys sitting within the lounge area which has a lovely view of the lake. Sometimes the garden area is her choice which has comfortable seating. A settled, happy mum takes a lot of stress and worry from us as a family. We can only thank everyone at the Waterside for this.

Reply from Scarlett Ward, Relationships and comms coordinator at The Waterside Care Home

Thank you for such a wonderful review, this bought our team so much joy to read that your mum is settled and happy. It is absolutely our pleasure to provide the comfortable and ambient atmosphere that we work so hard to upkeep. Thank you for taking the time to leave this review we will be sure to pass your kind words on to the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael E (Nephew of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

I was very impressed with the overall atmosphere and the quality of the service provided. The resident's room was very comfortable, and had a lovely view towards the lakes. Top marks to the staff who were helpful and supportive.

Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care Home

Thank you for taking the time to leave such positive comments. We're pleased to hear that the home, the room and the overall service met your expectations, and that the view and environment added to your experience. Your recognition of our helpful and supportive staff is truly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

We were very grateful for the care my mum received during her last couple of months. Knowing she had round the clock care while she was in the home was very reassuring for our family.

Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care Home

Thank you for taking the time to leave this thoughtful feedback. We are pleased to know that the care and support your mum received provided comfort and peace of mind for your family during a difficult time. Your appreciation means a great deal to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from G B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

My mum recently died having spent the last 10 months of her life at Waterside St Helens. She was 3 weeks shot of her 95th birthday and her mobility was very poor - so it was not a surprise, and she chose not to be admitted to hospital. The 'end of life' care at the home was excellent. She was treated with care, compassion _ kindness from all members of the team - from nurses to cleaners - they literally couldn't do enough for her. She passed away peacefully + painlessly with family present. You staff are your greatest asset. Treat them well.

Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care Home
Thank you for taking the time to share such a heartfelt review during what we know is a difficult period for you and your family. Please accept our deepest condolences on the loss of your Mum. It was a privilege for all of us at The Waterside to care for her over the past 10 months.

We are truly...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan J (Friend of Resident) published on 23 February 2026 Submitted via Postal Card
Overall Experience

I have visited my friend, with another friend, on three occasions recently, at Waterside. At all times, we have been impressed and reassured by the level of care, cleanliness and sheer good natured kindness displayed by the staff. Our friend tells us about the many opportunities for various activities available and she also appreciates the freedom to choose that she experiences. Our friends life ahs been one of positivity and she has contributed to the lives of others in many ways. She is worthy of respect and gratitude for her contributions.

Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care Home

Thank you so much for taking the time to share your experience of visiting your friend at The Waterside. We're truly grateful for your kind words. It's wonderful to hear that you have consistently felt reassured by the level of care, the cleanliness of the home, and the kindness shown by our team....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Kenneth B (Brother of Resident) published on 23 February 2026 Submitted via Postal Card
Overall Experience

My sister received excellent care at The Waterside Care Home from professional and friendly staff. I would highly recommend this care facility.

Reply from Alexandra Fairhurst, Commissioning Manager at The Waterside Care Home
Thank you so much for sharing your kind feedback. We're delighted to hear that your sister received such excellent care during her time at The Waterside. Our team works hard to provide professional, friendly and compassionate support, so your comments mean a great deal to everyone here.

We truly appreciate your recommendation and are grateful you took the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Son-in-law of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
We can't thank the staff enough at the waterside for the care & attention given to my mother in law. The staff are truly amazing and really do have a can do attitude and nothing is too much for them.

The care home has a five star hotel feel to it and is spotlessly clean in every department

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you so much for your lovely review. I will share your wonderful review with our whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
From the minute you arrive at the waterside you are made to feel at home . The attention to detail from the restaurants to the rooms is amazing.
We can not say enough about the amazing staff they really do care and nothing is too much trouble for them .

Thank you everyone at the waterside

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Friend of Resident) published on 21 January 2026 Submitted via Postal Card
Overall Experience

My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed by residents and enjoyed.

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you so much for your lovely review of our home and our staff team I will pass on you comments to everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David A (Nephew of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

My uncle needed a respite care home from Sept 2025 and then became a permanent resident from 1st November 2025. From Michelle's initial first home visit up to today, I cannot tell you enough just how fantastic the whole team have been. Paula the manager is always happy and answers any questions or concerns we have and resolves them immediately. Uncle Ken is fully settled in now and even after a couple of medical issues when we had to be at Waterside in the middle of the night, every single member of staff has been fantastic to us but most importantly to Uncle Ken. The activities and day trips are brilliant, the updates on social media are so regular and lovely to see all the residents having fun and happy times. I can't recommend Waterside Care home enough. Nothing is too much for anyone who works at Waterside. It's a very hard decision to move a very loved member of the family into care, but Waterside have held our hand throughout the process. Thank you for looking after Uncle Ken.

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you so much for your wonderful review of our care home. I will share your lovely comments with all of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan E (Brother of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience
When my widowed sister was diagnosed with the early stages of Alzheimer's Dementia we realised that she could no longer live alone and long term continuous care was needed. We contacted Waterside Care Home and were able to view the premises on the following day. We were made very welcome and given an extensive tour of the facilities, as well as being introduced to various staff members.
The building is well laid out and has many communal areas and dining rooms on each floor. The residents' private rooms are furnished to a high standard and have excellent en-suite bathrooms. We were impressed by the comprehensive arrangements in place to ensure that residents were safe at all times and the extensive programme of activities provided to occupy their time.

We arranged for the Care Home manager to visit my sister at home to discuss in more detail her moving into the home as a long term resident. The meeting took place within a few days and a date was agreed for my sister to move to Waterside. This whole process took only one week and my sister is now happily settled at Waterside.

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you so much for your lovely review of our care home, I will share your comments with the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David G (Son of Resident) published on 30 December 2025 Submitted via Website
Overall Experience
Having our mother as a resident here has been an incredibly reassuring experience for our whole family.

The staff consistently demonstrate an attentive approach to her care that goes far beyond routine duties. Every interaction, whether it's helping her with daily tasks, offering a kind word, or simply taking the time to listen, reflects a genuine commitment to her wellbeing.

What stands out most is the team's compassionate professionalism. They notice the small things, respond quickly to any concerns, and treat our mother with dignity and warmth.

The environment they create is one of comfort and trust, and knowing she is surrounded by people who truly care gives us immense peace of mind. We are deeply grateful for the team's dedication, patience, and kindness.

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you for your wonderful review of our home and staff team. I will pass your comments on to everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annie M (Friend of Resident) published on 23 December 2025 Submitted via Website
Overall Experience

As a visitor to the care home, I was truly impressed by the warm and welcoming atmosphere. The staff were incredibly attentive and respectful. It was heartwarming to see the residents content and in particular my friend well looked after. Overall, it was a reassuring and positive experience. Well done to the staff and management.

Reply from Paula Clark, Home Manager at The Waterside Care Home

Thank you so much for your lovely review. We are pleased you enjoy your visits to our beautiful home to visit your friend. I will share this with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark C (Nephew of Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience

Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.

Reply from Alexandra Fairhurst, Commissioning and Marketing Manager at The Waterside Care Home

Thank you for sending this lovely review, I will share your positive comments with the whole Team! thank you again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from S A (Sister of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and entertainment staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.

Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your kind words. We're so pleased to read your feedback - I'm looking forward to sharing this with the team! Thanks again and take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Sister of Resident) published on 22 July 2025 Submitted via Postal Card
Overall Experience

I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.

Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you for your fantastic feedback, we're grateful for your kind words. We look forward to welcoming you back to The Waterside. Thanks again and take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie R (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Website
Overall Experience

Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone come out of their shells I would definitely recommend this to anyone.

Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful comments on our home and team. I'm delighted to hear your feedback and I will enjoy sharing it with the rest of the team! Thank you again for your review, take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth S (Friend of Resident) published on 27 June 2025 Submitted via Postal Card
Overall Experience

My experience when visiting The Waterside Care Home has been excellent, staff are friendly and very attentive, always smiling, appearance well groomed and uniform looks excellent, always ready to assist. Lots of activity and clients are well cared for.

Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you very much for your feedback for our team at The Waterside. I'm delighted with your comments, and I'll make sure they're shared with the wider team. Thanks again and take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 21 May 2025 Submitted via Website
Overall Experience

Fantastic beautiful home! All the staff are amazing, everything is dealt with professionally and the care they have for their residents is outstanding. The entertainment team are unbelievable and make each resident feel so special. I feel so reassured with everyone and everything! It is one big happy family. Thank you so much!

Reply from Clare Richards, General Manager at The Waterside Care Home

Thank you so much for your wonderful feedback! We're so pleased to hear your kind words about our beautiful home and fantastic team - they'll be delighted to hear your comments. We're excited to create many more special memories together as part of our Waterside family. Thanks again, and take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Waterside Care Home.

Upcoming Events

There are no upcoming events for The Waterside Care Home.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Lovett Care Ltd
  • 31 Jan 2025Recipient: Lovett Care Ltd
  • 31 Jan 2024Recipient: Lovett Care Ltd

Accreditations

There are no accreditations posted yet for The Waterside Care Home.

Meet the Team (6)

Paula
Paula Job Title:General ManagerJoined: 2025

I have been a registered Manager in the Independent Care Sector for over 14 years, within specialised Care Homes and within different communities. My team and I will work hard to make each day special and to deliver person-centred care and support whilst encouraging residents to maintain as much independence as possible. I am proud to be working at Lovett Care and share their values - together we can deliver meaningful experiences to residents in a beautiful environment, putting our residents at the centre of everything we do at The Waterside.

Louise
Louise Job Title:Wellbeing Coordinator

Louise is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Owen
Owen Job Title:Head of Hospitality

Owen is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do

Tracey
Tracey Job Title:Home Administrator

Tracey is a valued member of our team here at The Waterside. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Janet
Janet Job Title:Head of Housekeeping

My name is Janet, and I'm the Head Housekeeper here at The Waterside Care Home.

I've worked in housekeeping for over four years across a range of settings, including care homes, hotels, hostels and apartments. I joined The Waterside six months ago and was recently promoted to Head Housekeeper – an achievement I'm really proud of.

I've absolutely loved my time here and look forward to continuing to be part of this wonderful team.

Rob
Rob Job Title:Maintenance Manager

My name is Rob, and I'm the Maintenance Manager here at The Waterside Care Home.

After leaving school, I was fortunate to work alongside my father and learn many skills in the joinery and building industry. In 2012, I moved into the care sector and instantly knew I'd made the right decision – the variety within the role is something I really enjoy.

I've been at The Waterside since March, when the home was still under construction, and I've become very attached to both the building and our lovely residents.

I have one saying in life: if you enjoy what you're doing, you've never worked a day in your life.

Frequently Asked Questions about The Waterside Care Home

What types of Care is The Waterside Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Waterside Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at The Waterside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Waterside Care Home to the centre of St Helens?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Waterside Care Home to verify any information. View our terms and conditions. The Waterside Care Home has an Enhanced Service -more info.