The Waterside Care Home

I find all the staff to be extremely friendly, helpful & genuinely loving to all residents. The home is spotless throughout, extremely well managed and has a warm happy feeling when ever I visit. The activities team are amazing providing the residents with a wide range of activities, the staff again are so friendly & loving to residents. Having previously been in a different home under another company The Waterside stands out by far on every level, totally outstanding care home in my experience and I could not be more satisfied or comfortable with the level of care my mum is getting there. Well done to Paula and her amazing team xx

The residents genuinely look very very happy and that is what counts.

It gave us peace of mind to know she was being cared for by people who genuinely care. She is looking forward to the next stay

Mum has settled well into her new home and this is down to the wonderful, hard working and dedicated staff, which are extremely well led by the management team. There is always a warm welcome when we visit mum and we always find mum happy and enjoying her day. Mum finds her room comfortable and enjoys her meals and snacks throughout the day. We all enjoy going downstairs to the cafe area and enjoying a drink together, in comfort and meeting other residents families. There is always a lovely ambience. Mum also enjoys sitting within the lounge area which has a lovely view of the lake. Sometimes the garden area is her choice which has comfortable seating. A settled, happy mum takes a lot of stress and worry from us as a family. We can only thank everyone at the Waterside for this.

I was very impressed with the overall atmosphere and the quality of the service provided. The resident's room was very comfortable, and had a lovely view towards the lakes. Top marks to the staff who were helpful and supportive.

We were very grateful for the care my mum received during her last couple of months. Knowing she had round the clock care while she was in the home was very reassuring for our family.

My mum recently died having spent the last 10 months of her life at Waterside St Helens. She was 3 weeks shot of her 95th birthday and her mobility was very poor - so it was not a surprise, and she chose not to be admitted to hospital. The 'end of life' care at the home was excellent. She was treated with care, compassion _ kindness from all members of the team - from nurses to cleaners - they literally couldn't do enough for her. She passed away peacefully + painlessly with family present. You staff are your greatest asset. Treat them well.

I have visited my friend, with another friend, on three occasions recently, at Waterside. At all times, we have been impressed and reassured by the level of care, cleanliness and sheer good natured kindness displayed by the staff. Our friend tells us about the many opportunities for various activities available and she also appreciates the freedom to choose that she experiences. Our friends life ahs been one of positivity and she has contributed to the lives of others in many ways. She is worthy of respect and gratitude for her contributions.

My sister received excellent care at The Waterside Care Home from professional and friendly staff. I would highly recommend this care facility.

The care home has a five star hotel feel to it and is spotlessly clean in every department

Thank you everyone at the waterside

My friend is treated with care and compassion - staff are lovely, friendly and know the residents by first name. Reception staff are so helpful and know the visitors by name. Rooms are lovely and cosy. A few ' teething problems' with shower and care button soon resolved. The trips out are welcomed by residents and enjoyed.

My uncle needed a respite care home from Sept 2025 and then became a permanent resident from 1st November 2025. From Michelle's initial first home visit up to today, I cannot tell you enough just how fantastic the whole team have been. Paula the manager is always happy and answers any questions or concerns we have and resolves them immediately. Uncle Ken is fully settled in now and even after a couple of medical issues when we had to be at Waterside in the middle of the night, every single member of staff has been fantastic to us but most importantly to Uncle Ken. The activities and day trips are brilliant, the updates on social media are so regular and lovely to see all the residents having fun and happy times. I can't recommend Waterside Care home enough. Nothing is too much for anyone who works at Waterside. It's a very hard decision to move a very loved member of the family into care, but Waterside have held our hand throughout the process. Thank you for looking after Uncle Ken.

We arranged for the Care Home manager to visit my sister at home to discuss in more detail her moving into the home as a long term resident. The meeting took place within a few days and a date was agreed for my sister to move to Waterside. This whole process took only one week and my sister is now happily settled at Waterside.

The staff consistently demonstrate an attentive approach to her care that goes far beyond routine duties. Every interaction, whether it's helping her with daily tasks, offering a kind word, or simply taking the time to listen, reflects a genuine commitment to her wellbeing.

What stands out most is the team's compassionate professionalism. They notice the small things, respond quickly to any concerns, and treat our mother with dignity and warmth.

The environment they create is one of comfort and trust, and knowing she is surrounded by people who truly care gives us immense peace of mind. We are deeply grateful for the team's dedication, patience, and kindness.

As a visitor to the care home, I was truly impressed by the warm and welcoming atmosphere. The staff were incredibly attentive and respectful. It was heartwarming to see the residents content and in particular my friend well looked after. Overall, it was a reassuring and positive experience. Well done to the staff and management.

Visited my auntie whilst a member of staff was leading afternoon entertainment. Enjoyed very much. The member of staff was very engaging and entertaining. The residents present seemed to thoroughly enjoy the session. Lots of smiles and participation from the residents.

What a fantastic, beautiful environment for the residents and family members to enjoy. The staff are amazing, caring, professional, and friendly; nothing is too much trouble for them. The attention that is shown to the residents is very reassuring for their loved ones. The activities and entertainment staff put on tremendous effort so that each day is filled and enjoyable. As a family, we are very appreciative of the excellent care being provided. Many thanks.

I visited my brother at The Waterside Care Home in May, and found everything about it excellent. Even though it wasn't long open, they didn't experience any teething problems, which was fantastic. Long may the excellent care continue and I wish staff and residents all the best in the future.

Absolutely amazing place I felt at ease with leaving here for 2 weeks I really love all the staff who are extremely helpful and reassuring I especially love the entertainment t called tonight who seems to keep all motivated including all the visitors and family it's been so nice to see everyone come out of their shells I would definitely recommend this to anyone.