Submit a Review for Barchester Silverbirch House Care Home
19 Tovey Green, Guildford, GU3 3FF
View Full Details of Barchester Silverbirch House Care HomeLatest Reviews for Barchester Silverbirch House Care Home
20 October 2025
My mum was very nervous about trying a carehome but we visited Silverbirch and it was such a lovely looking place that she agreed to give it a try. She started as respite but settled in so well that we quickly converted to residential care. It's a lovely place. The management team are dedicated, friendly and committed. The care team are a delight. It has a lovely friendly, caring and warm atmosphere.
09 October 2025
My mum has received great care since moving in. All the staff are very friendly, polite & attentive.
18 September 2025
The Care team at Silverbirch have been great in the first stages of admitting mum into full time care. She is not one to join in to activities or mix easily and Bo has been amazing at getting her involved even when initially she has been refusing to come out of her room and mix with others. Imagine our surprise when we heard that she had agreed to go out for a day trip in the minibus!! The whole team have been great at settling her in and she's looking so much better even after a few weeks.
16 September 2025
I have been a resident of the Silverbirch Care Home for the past 9 months & am still trying to settle in but am finding it a bit difficult still as I miss my family & my own home, having lvied in the same house for 62 years but unfortunately I am no longer to look after my husband & myself but everyone is so kind & nothing is too much trouble for the carers & I have a nice room & most things I need really I soppose it will just take time. Its all clean & very comfortable & we get 3 good meals a day so I must just settle myself & be grateful My husband has been in here for 1 1/2 years & you look after him well
10 September 2025
This is my first experience of a care home and I have found it a very good experience, indeed, so far. People are always eager to be helpful and someone is always at the ready to help. I find the food very varied and tasty.
04 July 2025
During our stay as service user the care recieved was first class. Good intertainment & activities. A super day out to a garden centre. Chef accomadated diat needs. The staff were warm and friendley looking after our needs. The grounds and surounding areas were lovely & well kept. Obersvations:- Bed was on the small size staff were able to resolve the issue. We would visit again - a great stay overall.
01 July 2025
We booked Mother in for respite care for 2 weeks, to gauge whether she was ready for full time care. We were so impressed with everything provided. It was like a holiday for Mum (and us) with lots of activities for her. The care provided was first class, the staff were so welcoming and thoughtful. It completely surpassed our expectations. A lovely experience for us all.
13 May 2025
We are glad we found Silverbirch House for my Aunt. First impressions are good with the reception area being light, open and welcoming, the communal rooms are well furnished and my Aunt's room is comfortable with a pleasant aspect and a modern en suite. The staff are friendly and helpful and the management professional and accessible. The other residents appear happy and content. We are impressed with Silverbirch House.
13 May 2025
I believe my sister is receiving very good care. The atmosphere is friendly and happy. The home seem to be similar to a 5 star hotel. Staff are welcoming and attentive. I cannot comment on management, facilities etc. because I have no experience. The food is a little bland and portions very small, but I do understand you are catering for many people with different tastes so it probably has to be that way.
10 April 2025
Everything has been excellent. Care given to toiletry help, variety of activities especially exercises for me and individual dietry problems in my unforseen circumstances given. Hospitality to my visitors excellent.
08 April 2025
Moving Mum into Silverbirch House was a good decision. She is safe and content and receives first class care. The staff are well trained, considerate and treat Mum with dignity. Visitors are greeted by name and offered assistance. The quality of the residents meals is clearly a priority. Excellent working arrangements with the local GP practice and district nurses deliver impressive standards of medical care. Mum says 'I am well looked after here' - I agree with her.
04 April 2025
The Care Manager and her deputy couldn't have done more to put me at my ease and for me to see that this was a well run home where staff really cared for their residents and that my Dad would be well looked after. His hospital stay had left him in a poor state but right from our first discussions all the management have gone above and beyond. Now that my Dad is with them the kindness shown by everyone is wonderful My Dad's mobility has improved and the food is nutritious and tasty and my Dad has already put on weight. It was lovely to hear him say that everyone is very kind and that he enjoys the food. Having looked at other homes, this one stands out from the crowd.
24 February 2025
My grandmother has only been a resident for 2 weeks but in this short space of time, her family have been impressed with the professionalism and caring attitude of the staff. She has been made to feel very welcome, with a high level of support. The facilities are first class.
30 January 2025
A warm, polite welcome from all staff. Beautiful surroundings. We came for a meeting with the assistant manager to discus my father-in-law's health. It was a down to earth yet professional discussion.
17 December 2024
I have been to this new care home quite often and most people seem to sit in the coffee shop which could be a bit bigger as it is small and it's nice and light with views over the gardens. It's a very friendly place, very nicely looked after. The staff are very helpful and friendly.
16 December 2024
I visit my friend. I admit I was worried about him at first but the home is lovely and he seems well looked after. In fact, I wouldn't mind moving in myself! I am happy for him and I, myself, have peace of mind knowing that he is here and the staff are great!
06 December 2024
We were extremely please with everything at Barchester Silverbirch House Care Home. All the team were very welcoming and easy to engage with. They took time to get to know what my father's interests were so they could ensure he felt comfortable from the start. We will definitely be returning to Silverbirch House. Thankyou.
04 December 2024
The manager and staff are so very caring and I'm always kept up to date with any issue. It is never a problem to talk to anyone if you have any concerns. Initially I was so worried about my partner going into a home and it was a very difficult start for him but the manager and staff persevered their control and management were exceptional. He is happy now has a lovely room and is safe which for dementia sufferers and their families is the main concern. It is well run and beautifully equipped.
03 December 2024
The care home is beautifully decorated, clean, warm and inviting. The entrance coffee bar is a hub for everyone to meet and chat. Chilled water, coffee, tea and cake are always available. The staff are absolutely amazing. I feel like all the major stresses and strains of supporting my Mum in the community and helping to run her home have eased. I can now visit my Mum and be more present, spending quality time with her. I've played cards, played darts, had lunch in the restaurant, taught a chair Pilates class, done her hair in the salon, alongside their resident hairdresser (who is amazing with the residents), I've even danced with my Mum during a singsong. The only disappointing thing is that they lost their entertainments manager the same week as my Mum came to Barchester Silverbirch House Care Home and my Mum would like a more varied range of daily activities. Overall I wouldn't hesitate to recommend this care home to any one.
13 November 2024
All the staff are very good and helpful. The room is very good. Happy here. It would be nice if there was more to do.
Latest Reviews for Barchester Silverbirch House Care Home
20 October 2025
My mum was very nervous about trying a carehome but we visited Silverbirch and it was such a lovely looking place that she agreed to give it a try. She started as respite but settled in so well that we quickly converted to residential care. It's a lovely place. The management team are dedicated, friendly and committed. The care team are a delight. It has a lovely friendly, caring and warm atmosphere.
09 October 2025
My mum has received great care since moving in. All the staff are very friendly, polite & attentive.
18 September 2025
The Care team at Silverbirch have been great in the first stages of admitting mum into full time care. She is not one to join in to activities or mix easily and Bo has been amazing at getting her involved even when initially she has been refusing to come out of her room and mix with others. Imagine our surprise when we heard that she had agreed to go out for a day trip in the minibus!! The whole team have been great at settling her in and she's looking so much better even after a few weeks.
16 September 2025
I have been a resident of the Silverbirch Care Home for the past 9 months & am still trying to settle in but am finding it a bit difficult still as I miss my family & my own home, having lvied in the same house for 62 years but unfortunately I am no longer to look after my husband & myself but everyone is so kind & nothing is too much trouble for the carers & I have a nice room & most things I need really I soppose it will just take time. Its all clean & very comfortable & we get 3 good meals a day so I must just settle myself & be grateful My husband has been in here for 1 1/2 years & you look after him well
10 September 2025
This is my first experience of a care home and I have found it a very good experience, indeed, so far. People are always eager to be helpful and someone is always at the ready to help. I find the food very varied and tasty.
04 July 2025
During our stay as service user the care recieved was first class. Good intertainment & activities. A super day out to a garden centre. Chef accomadated diat needs. The staff were warm and friendley looking after our needs. The grounds and surounding areas were lovely & well kept. Obersvations:- Bed was on the small size staff were able to resolve the issue. We would visit again - a great stay overall.
01 July 2025
We booked Mother in for respite care for 2 weeks, to gauge whether she was ready for full time care. We were so impressed with everything provided. It was like a holiday for Mum (and us) with lots of activities for her. The care provided was first class, the staff were so welcoming and thoughtful. It completely surpassed our expectations. A lovely experience for us all.
13 May 2025
We are glad we found Silverbirch House for my Aunt. First impressions are good with the reception area being light, open and welcoming, the communal rooms are well furnished and my Aunt's room is comfortable with a pleasant aspect and a modern en suite. The staff are friendly and helpful and the management professional and accessible. The other residents appear happy and content. We are impressed with Silverbirch House.
13 May 2025
I believe my sister is receiving very good care. The atmosphere is friendly and happy. The home seem to be similar to a 5 star hotel. Staff are welcoming and attentive. I cannot comment on management, facilities etc. because I have no experience. The food is a little bland and portions very small, but I do understand you are catering for many people with different tastes so it probably has to be that way.
10 April 2025
Everything has been excellent. Care given to toiletry help, variety of activities especially exercises for me and individual dietry problems in my unforseen circumstances given. Hospitality to my visitors excellent.
08 April 2025
Moving Mum into Silverbirch House was a good decision. She is safe and content and receives first class care. The staff are well trained, considerate and treat Mum with dignity. Visitors are greeted by name and offered assistance. The quality of the residents meals is clearly a priority. Excellent working arrangements with the local GP practice and district nurses deliver impressive standards of medical care. Mum says 'I am well looked after here' - I agree with her.
04 April 2025
The Care Manager and her deputy couldn't have done more to put me at my ease and for me to see that this was a well run home where staff really cared for their residents and that my Dad would be well looked after. His hospital stay had left him in a poor state but right from our first discussions all the management have gone above and beyond. Now that my Dad is with them the kindness shown by everyone is wonderful My Dad's mobility has improved and the food is nutritious and tasty and my Dad has already put on weight. It was lovely to hear him say that everyone is very kind and that he enjoys the food. Having looked at other homes, this one stands out from the crowd.
24 February 2025
My grandmother has only been a resident for 2 weeks but in this short space of time, her family have been impressed with the professionalism and caring attitude of the staff. She has been made to feel very welcome, with a high level of support. The facilities are first class.
30 January 2025
A warm, polite welcome from all staff. Beautiful surroundings. We came for a meeting with the assistant manager to discus my father-in-law's health. It was a down to earth yet professional discussion.
17 December 2024
I have been to this new care home quite often and most people seem to sit in the coffee shop which could be a bit bigger as it is small and it's nice and light with views over the gardens. It's a very friendly place, very nicely looked after. The staff are very helpful and friendly.
16 December 2024
I visit my friend. I admit I was worried about him at first but the home is lovely and he seems well looked after. In fact, I wouldn't mind moving in myself! I am happy for him and I, myself, have peace of mind knowing that he is here and the staff are great!
06 December 2024
We were extremely please with everything at Barchester Silverbirch House Care Home. All the team were very welcoming and easy to engage with. They took time to get to know what my father's interests were so they could ensure he felt comfortable from the start. We will definitely be returning to Silverbirch House. Thankyou.
04 December 2024
The manager and staff are so very caring and I'm always kept up to date with any issue. It is never a problem to talk to anyone if you have any concerns. Initially I was so worried about my partner going into a home and it was a very difficult start for him but the manager and staff persevered their control and management were exceptional. He is happy now has a lovely room and is safe which for dementia sufferers and their families is the main concern. It is well run and beautifully equipped.
03 December 2024
The care home is beautifully decorated, clean, warm and inviting. The entrance coffee bar is a hub for everyone to meet and chat. Chilled water, coffee, tea and cake are always available. The staff are absolutely amazing. I feel like all the major stresses and strains of supporting my Mum in the community and helping to run her home have eased. I can now visit my Mum and be more present, spending quality time with her. I've played cards, played darts, had lunch in the restaurant, taught a chair Pilates class, done her hair in the salon, alongside their resident hairdresser (who is amazing with the residents), I've even danced with my Mum during a singsong. The only disappointing thing is that they lost their entertainments manager the same week as my Mum came to Barchester Silverbirch House Care Home and my Mum would like a more varied range of daily activities. Overall I wouldn't hesitate to recommend this care home to any one.
13 November 2024
All the staff are very good and helpful. The room is very good. Happy here. It would be nice if there was more to do.