Submit a Review for Waterhouse Manor Care Home
5 Waterhouse Way, Peterborough, PE7 8SJ
View full details of Waterhouse Manor Care HomeLatest Reviews for Waterhouse Manor Care Home
11 May 2026
Always greeted with a warm welcome and a smile by the reception team which extends to all the team when we walk through the corridors
Lovely rooms that are maintained to a high standard
Catering is very good and is adapted for individuals dietary requirement. Coffee & cake always available in
the front reception lounge for residents and their visitors which is a lovely touch
Activities every day with something to suit everyone and always get the residents involved on speeding occasions The Easter celebrations were amazing
The care team are calm and relaxed and are clearly trained to deal with mums dementia and knows what support she needs
The care home is really community minded and makes sure they are supported and.kept up to date with what's going on in the community
After going through the transition of mum moving in November 2025 it was perhaps one of the best decisions I have made
26 March 2026
The facilities are very nice. The main positive is the kindness and dedication of staff who have some difficult residents to manage and care for. The whole home is well managed and the integral teams work together to provide a supportive and pleasant environment.
26 March 2026
Since entering the building we have been treated with respect, understanding and consideration for our dilemma - i.e., my husband's recent diagnosis of dementia. From the first contact - a 'showcase' of the building, followed by an assessment of the local hospital, to my husband's reception in late
January and subsequent care and nurture - both medical and social - I have been reassured that he is in safe and capable hands. The whole staff have been - and continue to be - welcoming and obliging. Thank you - we hope our 'relationship' may continue.
24 March 2026
I stayed at Waterhouse Manor for 3 weeks of respite care. My whole experience was very pleasant. I was warmly welcomed by all the staff. I had a lovely, comfortable room. The food was delicious, and I found the whole experience restful and comforting. If I found myself in the situation of needing
full-time care, then this would be my choice without a doubt. The facilities exceed other care homes I have visited to see friends in the area.
24 March 2026
I had a week's respite care at Waterhouse Manor after a hip operation. I was so impressed with every aspect of my care. The staff, the beautiful bedrooms, the dining rooms, and the quality of the food were all outstanding. It felt more like a hotel than a care home, and if I ever need full-time
care, this would be my choice. The ambience of the home and its staff, do all they can to make the residents feel secure and happy.
17 March 2026
Mum was made most welcome into Waterhouse Manor Care Home. There were some normal minor glitches when mum moved in as everyone was getting used to her and she was settling in. All our concerns were heard and acted upon in a timely manor. Mum has now settled in well and enjoys partaking in lots of
activities.
16 March 2026
My mother went into Waterhouse Manor Care Home over a year ago. Before she entered she never spoke much and did not want to go out and about. A year later she is involved in every activity going. She loves living there and has made many friends. Due to her dementia she does not talk a lot. But the
difference I have seen in her is amazing. She is the first to get involved in any activities going. She always tells me she loves living there. It is so nice to see my mum content and happy. The staff are amazing and always make us feel welcome. Going to visit mum is enjoyable. They have made us all feel very welcome as a family.
05 March 2026
My mum moved to Waterhouse in November for Respite care for initially 4 weeks. Mum was finding life living alone at home increasingly difficult.
After the first 4 weeks it was clear that this was the best move for mum and she became a resident.
Mum was happier as she was having
contact/conversations with other residents and carers everyday. She joined in with all the wide range of activities that they put on, from bingo, bakery sessions, walks, exercise, coffee mornings, quizzes, film afternoons in the cinema, visitors, the Christmas fete, valentines celebration, singers, entertainers, trips out and about.
The carers and staff at Waterhouse are a breath of fresh air. They are chatty and have got to know mum really well.
Her room is well kept and we have been able to bring in some of mums favourite things to make it her own.
The meals are healthy and eating altogether with her friends makes it a social event. We love visiting mum in a safe and happy environment.
09 January 2026
My mother moved into Waterhouse Manor in October 2025. Our family have been very impressed with the level of care that she has received at Waterhouse. All of the staff are so kind and caring. The activity schedule is varied and interesting with lots of fun, stimulating events within the home and
also trips outside of the home. The Christmas fair was fantastic, lots of fun for the residents and their families. The home is always very clean and the food a good standard. I would definitely recommend Waterhouse Manor.
11 December 2025
I spent 4 weeks in Waterhouse Manor Care Home after a new hip replacement. The staff were excellent nothing wasn't any trouble. The food was very good, if I didn't like some food they gave me alternative. The room was very clean & comfortable, cleaned each day. I recommend this care home.
27 October 2025
Welcoming staff and immaculate environment. My Dad is well cared for. The staff are friendly and approachable. Lots of activities for the residents and opportunities for relatives to join in with. Would recommend Waterhouse Manor
22 October 2025
Mum was really struggling at home and trying to find the right care home was'nt the easiest job, from the moment I visited Waterhouse manor I knew it was the best place for her, the whole team have made mums transition into residential care a positive experience, since becoming a resident mum has
improved so much she takes part in activities and enjoys having social interaction with the other residents and carers.
I wouldn't hesitate to recommend Waterhouse Manor to anyone needing care for their loved ones.
19 September 2025
Mum needed respite care following a stay in hospital. Prior to this, Mum was adamant that she wouldn't go into a care home. Within days of arriving, Mum decided that she wanted to stay. Do I need to say more?
04 July 2025
My mother has just spent a weeks respite at Waterhouse Manor and has had a lovely time.
I can not thank the staff enough for making her stay enjoyable as she was apprehensive about going in having not been to a care home before. Mum enjoyed the activities she participated In, going to the cinema
and the food in her words was amazing. Her room was very nice and overlooked the lovely gardens. The staff could not have been more friendly and helpful. Thank you very much and she looks forward to her next visit.
02 July 2025
This care home took a broken (mentally) 100-year-old lady and helped her blossom into her former self. The staff gave her everything she could possibly want, and treated her as an individual and gave her as much love as anyone could possibly want. She was so happy and contend and her life was full
to the brim of everything she enjoyed. The home has such amazing staff and they work together as a team always for the clients best interests.
23 June 2025
My parents have both moved into Waterhouse Manor recently. The staff, without fail, have all been so welcoming, kind, receptive and responsive to all the questions and comments we have all had as a family. The environment is amazing and the activities available fantastic! The home has a positive,
caring 'can do' attitude which has made this difficult move so much easier for all of us.
23 June 2025
My mum moved into the care home in a couple of months back, she was previously living at home but was not coping well with being on her own, even with carers going in three times a day. We chose this home over others we looked at, as it was clean and newly built. My mother is thoroughly enjoying
every aspect of living at Waterhouse Manor. The Staff are professional and its nice to see them laughing and joking with the residents, it always appears to have a good atmosphere. I'm confident we made the right choice.
10 June 2025
Our loved one has been a permanent resident at Waterhouse Manor since early Feb 25. From the offset we were impressed by the high-level of care and preparation that was put in for her arrival, ensuring a smooth transition at such a challenging time. The whole team made her feel so welcome and
comfortable, plus engaging with us as a family to make sure we had all our concerns and needs met; nothing was too much trouble.
As the level of care of our loved one has changed due to her dementia, we have again been impressed by the proactive and caring approach taken by the care team - fully involving our family to understand next steps and approaches to adapt the dynamic care plan that is in place.
So, thank you Waterhouse Manor! To the amazing team that work so hard there, from the client manager, reception staff, management, carers, housekeepers and the catering team - we send heartfelt thanks from us all (and from dogs that love coming in for a bit of love and fuss)
Fully recommended!
05 June 2025
My mum moved into this care home in February, having previously lived in another luxury care home. My mother is absolutely thriving, with a huge zest for life, thoroughly enjoying every aspect of life here. She is blessed with highly professional staff with outstanding skills, who are led by an
exemplary manager. The whole team of staff all engage thoroughly with residents as this is modelled by the Care Home Manager and her very capable team - there is very much an open door policy and senior managerial staff are very much aware of the needs of individual residents, as they engage with them daily in meaningful ways. My mother absolutely loves the variety of weekly quality activities - including visiting singers, visits from animals, trips out, quality crafts, and in house cinema to name but a few. The whole team here gels well, including the compassionate customer liaison manager, the very obliging facilities manager and the creative lead chef who makes amazing gluten free dishes.
03 April 2025
Mum moved to WM Care Home in early February. She had been very poorly (along with displaying signs of dementia) and was no longer able to look after herself at home.
It has taken a few weeks for Mum to settle but the care she has received has been amazing. The staff all deeply care for the
residents. Mum is making friends with other residents and joining in with activities.
Latest Reviews for Waterhouse Manor Care Home
11 May 2026
Always greeted with a warm welcome and a smile by the reception team which extends to all the team when we walk through the corridors
Lovely rooms that are maintained to a high standard
Catering is very good and is adapted for individuals dietary requirement. Coffee & cake always available in
the front reception lounge for residents and their visitors which is a lovely touch
Activities every day with something to suit everyone and always get the residents involved on speeding occasions The Easter celebrations were amazing
The care team are calm and relaxed and are clearly trained to deal with mums dementia and knows what support she needs
The care home is really community minded and makes sure they are supported and.kept up to date with what's going on in the community
After going through the transition of mum moving in November 2025 it was perhaps one of the best decisions I have made
26 March 2026
The facilities are very nice. The main positive is the kindness and dedication of staff who have some difficult residents to manage and care for. The whole home is well managed and the integral teams work together to provide a supportive and pleasant environment.
26 March 2026
Since entering the building we have been treated with respect, understanding and consideration for our dilemma - i.e., my husband's recent diagnosis of dementia. From the first contact - a 'showcase' of the building, followed by an assessment of the local hospital, to my husband's reception in late
January and subsequent care and nurture - both medical and social - I have been reassured that he is in safe and capable hands. The whole staff have been - and continue to be - welcoming and obliging. Thank you - we hope our 'relationship' may continue.
24 March 2026
I stayed at Waterhouse Manor for 3 weeks of respite care. My whole experience was very pleasant. I was warmly welcomed by all the staff. I had a lovely, comfortable room. The food was delicious, and I found the whole experience restful and comforting. If I found myself in the situation of needing
full-time care, then this would be my choice without a doubt. The facilities exceed other care homes I have visited to see friends in the area.
24 March 2026
I had a week's respite care at Waterhouse Manor after a hip operation. I was so impressed with every aspect of my care. The staff, the beautiful bedrooms, the dining rooms, and the quality of the food were all outstanding. It felt more like a hotel than a care home, and if I ever need full-time
care, this would be my choice. The ambience of the home and its staff, do all they can to make the residents feel secure and happy.
17 March 2026
Mum was made most welcome into Waterhouse Manor Care Home. There were some normal minor glitches when mum moved in as everyone was getting used to her and she was settling in. All our concerns were heard and acted upon in a timely manor. Mum has now settled in well and enjoys partaking in lots of
activities.
16 March 2026
My mother went into Waterhouse Manor Care Home over a year ago. Before she entered she never spoke much and did not want to go out and about. A year later she is involved in every activity going. She loves living there and has made many friends. Due to her dementia she does not talk a lot. But the
difference I have seen in her is amazing. She is the first to get involved in any activities going. She always tells me she loves living there. It is so nice to see my mum content and happy. The staff are amazing and always make us feel welcome. Going to visit mum is enjoyable. They have made us all feel very welcome as a family.
05 March 2026
My mum moved to Waterhouse in November for Respite care for initially 4 weeks. Mum was finding life living alone at home increasingly difficult.
After the first 4 weeks it was clear that this was the best move for mum and she became a resident.
Mum was happier as she was having
contact/conversations with other residents and carers everyday. She joined in with all the wide range of activities that they put on, from bingo, bakery sessions, walks, exercise, coffee mornings, quizzes, film afternoons in the cinema, visitors, the Christmas fete, valentines celebration, singers, entertainers, trips out and about.
The carers and staff at Waterhouse are a breath of fresh air. They are chatty and have got to know mum really well.
Her room is well kept and we have been able to bring in some of mums favourite things to make it her own.
The meals are healthy and eating altogether with her friends makes it a social event. We love visiting mum in a safe and happy environment.
09 January 2026
My mother moved into Waterhouse Manor in October 2025. Our family have been very impressed with the level of care that she has received at Waterhouse. All of the staff are so kind and caring. The activity schedule is varied and interesting with lots of fun, stimulating events within the home and
also trips outside of the home. The Christmas fair was fantastic, lots of fun for the residents and their families. The home is always very clean and the food a good standard. I would definitely recommend Waterhouse Manor.
11 December 2025
I spent 4 weeks in Waterhouse Manor Care Home after a new hip replacement. The staff were excellent nothing wasn't any trouble. The food was very good, if I didn't like some food they gave me alternative. The room was very clean & comfortable, cleaned each day. I recommend this care home.
27 October 2025
Welcoming staff and immaculate environment. My Dad is well cared for. The staff are friendly and approachable. Lots of activities for the residents and opportunities for relatives to join in with. Would recommend Waterhouse Manor
22 October 2025
Mum was really struggling at home and trying to find the right care home was'nt the easiest job, from the moment I visited Waterhouse manor I knew it was the best place for her, the whole team have made mums transition into residential care a positive experience, since becoming a resident mum has
improved so much she takes part in activities and enjoys having social interaction with the other residents and carers.
I wouldn't hesitate to recommend Waterhouse Manor to anyone needing care for their loved ones.
19 September 2025
Mum needed respite care following a stay in hospital. Prior to this, Mum was adamant that she wouldn't go into a care home. Within days of arriving, Mum decided that she wanted to stay. Do I need to say more?
04 July 2025
My mother has just spent a weeks respite at Waterhouse Manor and has had a lovely time.
I can not thank the staff enough for making her stay enjoyable as she was apprehensive about going in having not been to a care home before. Mum enjoyed the activities she participated In, going to the cinema
and the food in her words was amazing. Her room was very nice and overlooked the lovely gardens. The staff could not have been more friendly and helpful. Thank you very much and she looks forward to her next visit.
02 July 2025
This care home took a broken (mentally) 100-year-old lady and helped her blossom into her former self. The staff gave her everything she could possibly want, and treated her as an individual and gave her as much love as anyone could possibly want. She was so happy and contend and her life was full
to the brim of everything she enjoyed. The home has such amazing staff and they work together as a team always for the clients best interests.
23 June 2025
My parents have both moved into Waterhouse Manor recently. The staff, without fail, have all been so welcoming, kind, receptive and responsive to all the questions and comments we have all had as a family. The environment is amazing and the activities available fantastic! The home has a positive,
caring 'can do' attitude which has made this difficult move so much easier for all of us.
23 June 2025
My mum moved into the care home in a couple of months back, she was previously living at home but was not coping well with being on her own, even with carers going in three times a day. We chose this home over others we looked at, as it was clean and newly built. My mother is thoroughly enjoying
every aspect of living at Waterhouse Manor. The Staff are professional and its nice to see them laughing and joking with the residents, it always appears to have a good atmosphere. I'm confident we made the right choice.
10 June 2025
Our loved one has been a permanent resident at Waterhouse Manor since early Feb 25. From the offset we were impressed by the high-level of care and preparation that was put in for her arrival, ensuring a smooth transition at such a challenging time. The whole team made her feel so welcome and
comfortable, plus engaging with us as a family to make sure we had all our concerns and needs met; nothing was too much trouble.
As the level of care of our loved one has changed due to her dementia, we have again been impressed by the proactive and caring approach taken by the care team - fully involving our family to understand next steps and approaches to adapt the dynamic care plan that is in place.
So, thank you Waterhouse Manor! To the amazing team that work so hard there, from the client manager, reception staff, management, carers, housekeepers and the catering team - we send heartfelt thanks from us all (and from dogs that love coming in for a bit of love and fuss)
Fully recommended!
05 June 2025
My mum moved into this care home in February, having previously lived in another luxury care home. My mother is absolutely thriving, with a huge zest for life, thoroughly enjoying every aspect of life here. She is blessed with highly professional staff with outstanding skills, who are led by an
exemplary manager. The whole team of staff all engage thoroughly with residents as this is modelled by the Care Home Manager and her very capable team - there is very much an open door policy and senior managerial staff are very much aware of the needs of individual residents, as they engage with them daily in meaningful ways. My mother absolutely loves the variety of weekly quality activities - including visiting singers, visits from animals, trips out, quality crafts, and in house cinema to name but a few. The whole team here gels well, including the compassionate customer liaison manager, the very obliging facilities manager and the creative lead chef who makes amazing gluten free dishes.
03 April 2025
Mum moved to WM Care Home in early February. She had been very poorly (along with displaying signs of dementia) and was no longer able to look after herself at home.
It has taken a few weeks for Mum to settle but the care she has received has been amazing. The staff all deeply care for the
residents. Mum is making friends with other residents and joining in with activities.