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Waterhouse Manor Care Home

5 Waterhouse Way, Peterborough, Cambridgeshire PE7 8SJ
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Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home, Peterborough

Waterhouse Manor Care Home in Peterborough, provides a welcome home to adults requiring care and support.

Trained staff give people the care they need, when they require it with dignity and respect.

A wide range of activities that reflect their interests are available for residents to enjoy.

Care Provided by Waterhouse Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Prices will vary dependent on assessment of the individual's care requirements and room style.

Contact Waterhouse Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Maxwell(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Waterhouse Manor Care Home Reviews (30)

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9.8

Waterhouse Manor Care Home has a Review Score of 9.8 (9.847) out of 10, based on 30 reviews in the last 2 years. Over all time Waterhouse Manor Care Home has 30 reviews.

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Review from D C (Daughter of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience

Mum came for a last minute respite stay following a hospital admission. She was very anxious and was way out of her comfort zone. All the staff made her feel welcome from the minute she stepped into the building, giving her exceptional care during her stay. We can only say thank you to every one.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your lovely review. We are so pleased that Mum felt at ease during her stay with us. Mum was a pleasure to support with us at Waterhouse Manor.

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Review from Ian S (Son of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

Mum very unhappy to have to leave her own home but within a couple of days had settled down at Waterhouse Manor. At the end of her stay she did say she was sad to be leaving! Friendly staff...especially Maisie.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review, Ian. We are pleased that Mum settled well into Waterhouse Manor. It can be an apprehensive time, staying in a new environment but we always ensure residents feel welcome, made comfortable and reassured.

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Review from Lynda G (Daughter of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

Dad was very reluctant to go in a carehome and kept packing his suitcase to return home! Very distressing. Now a few months down the line he is settled and I wouldn't want him in any other carehome. Waterhouse Manor meet his every need and he is safe, secure & well fed with glorious food!

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Lynda for your kind review. Dad has settled really well at Waterhouse Manor, he is a pleasure to support. We are delighted to know you are happy with your decision in choosing us.

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Review from A W (Power of Attorney of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

It is a brand new home and the staff try hard to keep it looking good. Warm atmosphere when arriving. Encouraging to see a mix of younger and more mature staff. Male and female. There has been a number of staff come and go but probably normal within the care industry. Chefs do a good job within budget constraints, however visiting on a regular basis, the menus appear to be quite repetitive. Home appears to spend quite a high budget on decorations for events, which appears to me to be a little over the top. Overall, a happy environment which is positive.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your feedback and for recognising our dedicated staff and positive environment at Waterhouse Manor. We appreciate your comments regarding our menus. While our menus operate on a four-week rotation, residents' choice remains our priority. We regularly gather feedback through resident...  

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Review from Ruth B (Daughter of Resident) published on 11 May 2026 Submitted via Website
Overall Experience
Always greeted with a warm welcome and a smile by the reception team which extends to all the team when we walk through the corridors
Lovely rooms that are maintained to a high standard
Catering is very good and is adapted for individuals dietary requirement. Coffee & cake always available in the front reception lounge for residents and their visitors which is a lovely touch
Activities every day with something to suit everyone and always get the residents involved on speeding occasions The Easter celebrations were amazing
The care team are calm and relaxed and are clearly trained to deal with mums dementia and knows what support she needs
The care home is really community minded and makes sure they are supported and.kept up to date with what's going on in the community

After going through the transition of mum moving in November 2025 it was perhaps one of the best decisions I have made

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Ruth for a touching review of Waterhouse Manor. Ensuring families feel welcomed, supported and involved is very important to us, alongside the care we provide for their loved ones. We are proud to support the community around us and continue doing this as we grow. It is a pleasure to...  

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Review from Roy F (Resident / Service User) published on 26 March 2026 Submitted via Postal Card
Overall Experience

The facilities are very nice. The main positive is the kindness and dedication of staff who have some difficult residents to manage and care for. The whole home is well managed and the integral teams work together to provide a supportive and pleasant environment.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Roy for your kind review. We work together across all departments at Waterhouse Manor and live our values - caring, supportive, honest, respectful and accountable to provide quality care for all our residents.

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Review from L B (Wife of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience

Since entering the building we have been treated with respect, understanding and consideration for our dilemma - i.e., my husband's recent diagnosis of dementia. From the first contact - a 'showcase' of the building, followed by an assessment of the local hospital, to my husband's reception in late January and subsequent care and nurture - both medical and social - I have been reassured that he is in safe and capable hands. The whole staff have been - and continue to be - welcoming and obliging. Thank you - we hope our 'relationship' may continue.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a lovely review. We try our utmost to ensure the process of admission to Waterhouse Manor is a smooth one for all. We take great pride in creating a warm and welcoming environment for residents, families and guests.

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Review from John P (Respite Resident) published on 24 March 2026 Submitted via Postal Card
Overall Experience

I stayed at Waterhouse Manor for 3 weeks of respite care. My whole experience was very pleasant. I was warmly welcomed by all the staff. I had a lovely, comfortable room. The food was delicious, and I found the whole experience restful and comforting. If I found myself in the situation of needing full-time care, then this would be my choice without a doubt. The facilities exceed other care homes I have visited to see friends in the area.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

We are pleased you had a pleasant respite stay with us at Waterhouse Manor. We take pride in ensuring our residents are comfortable, at ease and receive heartfelt care. You are always welcome to visit again.

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Review from G P (Resident / Service User) published on 24 March 2026 Submitted via Postal Card
Overall Experience

I had a week's respite care at Waterhouse Manor after a hip operation. I was so impressed with every aspect of my care. The staff, the beautiful bedrooms, the dining rooms, and the quality of the food were all outstanding. It felt more like a hotel than a care home, and if I ever need full-time care, this would be my choice. The ambience of the home and its staff, do all they can to make the residents feel secure and happy.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a heart-warming, 5* review. It was our pleasure to support your recovery, and delighted that you were impressed with the care and services we provide at Waterhouse Manor. You are always welcome to visit again.

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Review from Ann C (Daughter of Resident) published on 17 March 2026 Submitted via Website
Overall Experience

Mum was made most welcome into Waterhouse Manor Care Home. There were some normal minor glitches when mum moved in as everyone was getting used to her and she was settling in. All our concerns were heard and acted upon in a timely manor. Mum has now settled in well and enjoys partaking in lots of activities.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Ann for your 5* review. It is a vast change to move and adjust to a new environment. We strive to provide excellent customer service and take on board feedback to ensure residents and families are reassured and supported. We are pleased to know Mum has settled well into Waterhouse Manor Care Home.

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Review from Debbie S (Daughter of Resident) published on 16 March 2026 Submitted via Website
Overall Experience

My mother went into Waterhouse Manor Care Home over a year ago. Before she entered she never spoke much and did not want to go out and about. A year later she is involved in every activity going. She loves living there and has made many friends. Due to her dementia she does not talk a lot. But the difference I have seen in her is amazing. She is the first to get involved in any activities going. She always tells me she loves living there. It is so nice to see my mum content and happy. The staff are amazing and always make us feel welcome. Going to visit mum is enjoyable. They have made us all feel very welcome as a family.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Debbie for a heart-warming review. Mum thoroughly enjoys our wide range of activities and we are delighted to know we have made a positive difference to Mum's wellbeing. She is a pleasure to support at Waterhouse Manor Care Home.

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Review from E T (Daughter of Resident) published on 5 March 2026 Submitted via Website
Overall Experience
My mum moved to Waterhouse in November for Respite care for initially 4 weeks. Mum was finding life living alone at home increasingly difficult.
After the first 4 weeks it was clear that this was the best move for mum and she became a resident.
Mum was happier as she was having contact/conversations with other residents and carers everyday. She joined in with all the wide range of activities that they put on, from bingo, bakery sessions, walks, exercise, coffee mornings, quizzes, film afternoons in the cinema, visitors, the Christmas fete, valentines celebration, singers, entertainers, trips out and about.
The carers and staff at Waterhouse are a breath of fresh air. They are chatty and have got to know mum really well.
Her room is well kept and we have been able to bring in some of mums favourite things to make it her own.

The meals are healthy and eating altogether with her friends makes it a social event. We love visiting mum in a safe and happy environment.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a touching, 5* review. We are delighted to support Mum and pleased that you have seen such a positive impact on Mum's physical, emotional & social wellbeing now that she resides with us at Waterhouse Manor - it is a pleasure. We take pride in the activities and services our teams create for the wonderful residents.

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Review from Julie B (Daughter of Resident) published on 9 January 2026 Submitted via Website
Overall Experience

My mother moved into Waterhouse Manor in October 2025. Our family have been very impressed with the level of care that she has received at Waterhouse. All of the staff are so kind and caring. The activity schedule is varied and interesting with lots of fun, stimulating events within the home and also trips outside of the home. The Christmas fair was fantastic, lots of fun for the residents and their families. The home is always very clean and the food a good standard. I would definitely recommend Waterhouse Manor.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Julie, for a 5* review of Waterhouse Manor. We are pleased to know that your family are impressed with our services and care we provide. Your Mother is a pleasure to support.

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Review from P W (Respite Resident) published on 11 December 2025 Submitted via Postal Card
Overall Experience

I spent 4 weeks in Waterhouse Manor Care Home after a new hip replacement. The staff were excellent nothing wasn't any trouble. The food was very good, if I didn't like some food they gave me alternative. The room was very clean & comfortable, cleaned each day. I recommend this care home.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a kind review. It was a pleasure to support you at Waterhouse Manor and pleased to know you had a pleasant stay with us. Best wishes.

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Review from L P (Daughter of Resident) published on 27 October 2025 Submitted via Website
Overall Experience

Welcoming staff and immaculate environment. My Dad is well cared for. The staff are friendly and approachable. Lots of activities for the residents and opportunities for relatives to join in with. Would recommend Waterhouse Manor

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a 5* review with kind words & recommendation. We're delighted to hear that your dad is well cared for and that you find our team friendly and welcoming. It's wonderful to know you enjoy the activities and family involvement we offer.

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Review from Julie B (Daughter of Resident) published on 22 October 2025 Submitted via Website
Overall Experience
Mum was really struggling at home and trying to find the right care home was'nt the easiest job, from the moment I visited Waterhouse manor I knew it was the best place for her, the whole team have made mums transition into residential care a positive experience, since becoming a resident mum has improved so much she takes part in activities and enjoys having social interaction with the other residents and carers.

I wouldn't hesitate to recommend Waterhouse Manor to anyone needing care for their loved ones.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Julie for a heart-warming review. I am pleased to know that we have created a positive experience for your Mum in her new home.

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Review from B D (Son of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

Mum needed respite care following a stay in hospital. Prior to this, Mum was adamant that she wouldn't go into a care home. Within days of arriving, Mum decided that she wanted to stay. Do I need to say more?

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a lovely review. We are pleased that Mum settled into Waterhouse Manor well and chose us as her new home environment. We look forward to seeing her continue to flourish with us.

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Review from Shirley-ann M (Daughter of Resident) published on 4 July 2025 Submitted via Website
Overall Experience
My mother has just spent a weeks respite at Waterhouse Manor and has had a lovely time.

I can not thank the staff enough for making her stay enjoyable as she was apprehensive about going in having not been to a care home before. Mum enjoyed the activities she participated In, going to the cinema and the food in her words was amazing. Her room was very nice and overlooked the lovely gardens. The staff could not have been more friendly and helpful. Thank you very much and she looks forward to her next visit.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a lovely review. We are pleased your dear mother had an enjoyable and relaxing stay with us. We look forward to welcoming her back in the future.

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Review from Julie W (Friend of Resident) published on 2 July 2025 Submitted via Postal Card
Overall Experience

This care home took a broken (mentally) 100-year-old lady and helped her blossom into her former self. The staff gave her everything she could possibly want, and treated her as an individual and gave her as much love as anyone could possibly want. She was so happy and contend and her life was full to the brim of everything she enjoyed. The home has such amazing staff and they work together as a team always for the clients best interests.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for heart-warming, 5* review. We are honoured that we made a positive transformation to your dear friend. We take pride that we make a difference to people in our warm, friendly and stimulating home.

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Review from Sally B (Daughter of Resident) published on 23 June 2025 Submitted via Website
Overall Experience

My parents have both moved into Waterhouse Manor recently. The staff, without fail, have all been so welcoming, kind, receptive and responsive to all the questions and comments we have all had as a family. The environment is amazing and the activities available fantastic! The home has a positive, caring 'can do' attitude which has made this difficult move so much easier for all of us.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for your kind review. We are proud of our amazing team makes a positive environment for residents and families who visit. We are glad to know we made a difficult transition easier for you and your dear parents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Waterhouse Manor Care Home.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Waterhouse Manor Care Home.

Meet the Team (3)

Natalie Maxwell
Natalie MaxwellJob Title:General ManagerJoined: 2023

Natalie is the General Manager at Waterhouse Manor Care Home. She has been a Registered Nurse for 20 years and has worked in various settings within her career including hospitals, neurological care, prisons and care homes.

Natalie stated she feels privileged to commission Waterhouse Manor and passionate about ensuring all our residents are provided high-quality, person centred care to meet each individual’s needs.

In Natalie’s spare time, she enjoys watching her two sons playing football and spending time with family.

Milly Bunning
Milly BunningJob Title:Client Liaison ManagerJoined: 2024

Milly is the Client Liaison Manager at Waterhouse Manor with 7 years of experience working within Hospitality and Healthcare. She began her career within the care sector as a Healthcare Assistant in Orthopaedics attaining a Level 3 in Health and Social Care, Care Certificate and Level 2 in Principles of Dementia Care.

Milly is passionate about supporting people and their loved ones through the process from initial enquiry through to admission into Waterhouse Manor, ensuring it will be a smooth journey for everyone, understanding it can be an anxious time. Milly is always willing to help with any query, no matter how big or small with a smile. She ensures that each person has a positive experience and enjoys building rapport with residents, families, friends, partners and the community to enhance excellent service at Waterhouse Manor.

Hollie Croft
Hollie CroftJob Title:Deputy ManagerJoined: 2024

Hollie is the Deputy Manager at Waterhouse Manor.

She previously worked in the Childcare sector and wanted to use her care and compassion to enrich the Healthcare sector.

Hollie gained her Level 3 Health and Social Care in 2021 and has excelled in her care roles demonstrating leadership and enthusiasm. Hollie acts with integrity and in the best interests of the individuals and her team. Her skills ensure improved teamwork and morale; creating a positive work environment, where everyone feels valued, motivated and supported.

Hollie is people-focused and makes a positive impact on our residents.

In her spare time, Hollie enjoys spending time with her family and her two dogs. They have had many adventures together as a Military family.

Frequently Asked Questions about Waterhouse Manor Care Home

What types of Care is Waterhouse Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhouse Manor Care Home have?

There are 74 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Waterhouse Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor Care Home to the centre of Peterborough?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhouse Manor Care Home to verify any information. View our terms and conditions. Waterhouse Manor Care Home has an Enhanced Service -more info.