Waterhouse Manor Care Home

5 Waterhouse Way, Peterborough PE7 8SJ
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9.9 26 Reviews
  • Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home in Peterborough, provides a welcome home to adults requiring care and support.

Trained staff give people the care they need, when they require it with dignity and respect.

A wide range of activities that reflect their interests are available for residents to enjoy.
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Care Provided by Waterhouse Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Prices will vary dependent on assessment of the individual's care requirements and room style.

The price(s) shown are provided by the care home. Contact Waterhouse Manor Care Home for full pricing details and T&Cs.

Contact Waterhouse Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Waterhouse Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natalie Maxwell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Waterhouse Manor Care Home Reviews (26)

9.9

Waterhouse Manor Care Home has a Review Score of 9.9 (9.901) out of 10, based on 26 reviews in the last 2 years.
Over all time Waterhouse Manor Care Home has 26 reviews.

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Review from Roy F (Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facilities are very nice. The main positive is the kindness and dedication of staff who have some difficult residents to manage and care for. The whole home is well managed and the integral teams work together to provide a supportive and pleasant environment.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Roy for your kind review. We work together across all departments at Waterhouse Manor and live our values - caring, supportive, honest, respectful and accountable to provide quality care for all our residents.
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Review from L B (Wife of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering the building we have been treated with respect, understanding and consideration for our dilemma - i.e., my husband's recent diagnosis of dementia. From the first contact - a 'showcase' of the building, followed by an assessment of the local hospital, to my husband's reception in late
January and subsequent care and nurture - both medical and social - I have been reassured that he is in safe and capable hands. The whole staff have been - and continue to be - welcoming and obliging. Thank you - we hope our 'relationship' may continue.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a lovely review. We try our utmost to ensure the process of admission to Waterhouse Manor is a smooth one for all. We take great pride in creating a warm and welcoming environment for residents, families and guests.
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Review from John P (Respite Resident) published on 24 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Waterhouse Manor for 3 weeks of respite care. My whole experience was very pleasant. I was warmly welcomed by all the staff. I had a lovely, comfortable room. The food was delicious, and I found the whole experience restful and comforting. If I found myself in the situation of needing full-time
care, then this would be my choice without a doubt. The facilities exceed other care homes I have visited to see friends in the area.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeWe are pleased you had a pleasant respite stay with us at Waterhouse Manor. We take pride in ensuring our residents are comfortable, at ease and receive heartfelt care. You are always welcome to visit again.
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Review from G P (Resident) published on 24 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a week's respite care at Waterhouse Manor after a hip operation. I was so impressed with every aspect of my care. The staff, the beautiful bedrooms, the dining rooms, and the quality of the food were all outstanding. It felt more like a hotel than a care home, and if I ever need full-time care,
this would be my choice. The ambience of the home and its staff, do all they can to make the residents feel secure and happy.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a heart-warming, 5* review. It was our pleasure to support your recovery, and delighted that you were impressed with the care and services we provide at Waterhouse Manor. You are always welcome to visit again.
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Review from Ann C (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was made most welcome into Waterhouse Manor Care Home. There were some normal minor glitches when mum moved in as everyone was getting used to her and she was settling in. All our concerns were heard and acted upon in a timely manor. Mum has now settled in well and enjoys partaking in lots of activities.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Ann for your 5* review. It is a vast change to move and adjust to a new environment. We strive to provide excellent customer service and take on board feedback to ensure residents and families are reassured and supported. We are pleased to know Mum has settled well into Waterhouse Manor Care Home.
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Review from Debbie S (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Waterhouse Manor Care Home over a year ago. Before she entered she never spoke much and did not want to go out and about. A year later she is involved in every activity going. She loves living there and has made many friends. Due to her dementia she does not talk a lot. But the
difference I have seen in her is amazing. She is the first to get involved in any activities going. She always tells me she loves living there. It is so nice to see my mum content and happy. The staff are amazing and always make us feel welcome. Going to visit mum is enjoyable. They have made us all feel very welcome as a family.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Debbie for a heart-warming review. Mum thoroughly enjoys our wide range of activities and we are delighted to know we have made a positive difference to Mum's wellbeing. She is a pleasure to support at Waterhouse Manor Care Home.
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Review from E T (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Waterhouse in November for Respite care for initially 4 weeks. Mum was finding life living alone at home increasingly difficult.
After the first 4 weeks it was clear that this was the best move for mum and she became a resident.
Mum was happier as she was having contact/conversations
with other residents and carers everyday. She joined in with all the wide range of activities that they put on, from bingo, bakery sessions, walks, exercise, coffee mornings, quizzes, film afternoons in the cinema, visitors, the Christmas fete, valentines celebration, singers, entertainers, trips out and about.
The carers and staff at Waterhouse are a breath of fresh air. They are chatty and have got to know mum really well.
Her room is well kept and we have been able to bring in some of mums favourite things to make it her own.
The meals are healthy and eating altogether with her friends makes it a social event. We love visiting mum in a safe and happy environment.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a touching, 5* review. We are delighted to support Mum and pleased that you have seen such a positive impact on Mum's physical, emotional & social wellbeing now that she resides with us at Waterhouse Manor - it is a pleasure. We take pride in the activities and services our teams create for the wonderful residents.
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Review from Julie B (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Waterhouse Manor in October 2025. Our family have been very impressed with the level of care that she has received at Waterhouse. All of the staff are so kind and caring. The activity schedule is varied and interesting with lots of fun, stimulating events within the home and also
trips outside of the home. The Christmas fair was fantastic, lots of fun for the residents and their families. The home is always very clean and the food a good standard. I would definitely recommend Waterhouse Manor.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Julie, for a 5* review of Waterhouse Manor. We are pleased to know that your family are impressed with our services and care we provide. Your Mother is a pleasure to support.
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Review from P W (Respite Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 4 weeks in Waterhouse Manor Care Home after a new hip replacement. The staff were excellent nothing wasn't any trouble. The food was very good, if I didn't like some food they gave me alternative. The room was very clean & comfortable, cleaned each day. I recommend this care home.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a kind review. It was a pleasure to support you at Waterhouse Manor and pleased to know you had a pleasant stay with us. Best wishes.
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Review from L P (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming staff and immaculate environment. My Dad is well cared for. The staff are friendly and approachable. Lots of activities for the residents and opportunities for relatives to join in with. Would recommend Waterhouse Manor
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a 5* review with kind words & recommendation. We're delighted to hear that your dad is well cared for and that you find our team friendly and welcoming. It's wonderful to know you enjoy the activities and family involvement we offer.
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Review from Julie B (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was really struggling at home and trying to find the right care home was'nt the easiest job, from the moment I visited Waterhouse manor I knew it was the best place for her, the whole team have made mums transition into residential care a positive experience, since becoming a resident mum has improved
so much she takes part in activities and enjoys having social interaction with the other residents and carers.
I wouldn't hesitate to recommend Waterhouse Manor to anyone needing care for their loved ones.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Julie for a heart-warming review. I am pleased to know that we have created a positive experience for your Mum in her new home.
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Review from B D (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed respite care following a stay in hospital. Prior to this, Mum was adamant that she wouldn't go into a care home. Within days of arriving, Mum decided that she wanted to stay. Do I need to say more?
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a lovely review. We are pleased that Mum settled into Waterhouse Manor well and chose us as her new home environment. We look forward to seeing her continue to flourish with us.
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Review from Shirley-ann M (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent a weeks respite at Waterhouse Manor and has had a lovely time.
I can not thank the staff enough for making her stay enjoyable as she was apprehensive about going in having not been to a care home before. Mum enjoyed the activities she participated In, going to the cinema and
the food in her words was amazing. Her room was very nice and overlooked the lovely gardens. The staff could not have been more friendly and helpful. Thank you very much and she looks forward to her next visit.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a lovely review. We are pleased your dear mother had an enjoyable and relaxing stay with us. We look forward to welcoming her back in the future.
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Review from Julie W (Friend of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home took a broken (mentally) 100-year-old lady and helped her blossom into her former self. The staff gave her everything she could possibly want, and treated her as an individual and gave her as much love as anyone could possibly want. She was so happy and contend and her life was full to
the brim of everything she enjoyed. The home has such amazing staff and they work together as a team always for the clients best interests.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for heart-warming, 5* review. We are honoured that we made a positive transformation to your dear friend. We take pride that we make a difference to people in our warm, friendly and stimulating home.
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Review from Sally B (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have both moved into Waterhouse Manor recently. The staff, without fail, have all been so welcoming, kind, receptive and responsive to all the questions and comments we have all had as a family. The environment is amazing and the activities available fantastic! The home has a positive, caring
'can do' attitude which has made this difficult move so much easier for all of us.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for your kind review. We are proud of our amazing team makes a positive environment for residents and families who visit. We are glad to know we made a difficult transition easier for you and your dear parents.
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Review from Tony L (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into the care home in a couple of months back, she was previously living at home but was not coping well with being on her own, even with carers going in three times a day. We chose this home over others we looked at, as it was clean and newly built. My mother is thoroughly enjoying every
aspect of living at Waterhouse Manor. The Staff are professional and its nice to see them laughing and joking with the residents, it always appears to have a good atmosphere. I'm confident we made the right choice.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a 5* review. We are glad to know that your dear Mother is enjoying her new chapter at Waterhouse Manor, and pleased you feel you made the right choice.
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Review from S D (Nephew of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our loved one has been a permanent resident at Waterhouse Manor since early Feb 25. From the offset we were impressed by the high-level of care and preparation that was put in for her arrival, ensuring a smooth transition at such a challenging time. The whole team made her feel so welcome and comfortable,
plus engaging with us as a family to make sure we had all our concerns and needs met; nothing was too much trouble.
As the level of care of our loved one has changed due to her dementia, we have again been impressed by the proactive and caring approach taken by the care team - fully involving our family to understand next steps and approaches to adapt the dynamic care plan that is in place.
So, thank you Waterhouse Manor! To the amazing team that work so hard there, from the client manager, reception staff, management, carers, housekeepers and the catering team - we send heartfelt thanks from us all (and from dogs that love coming in for a bit of love and fuss)
Fully recommended!
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a very kind review. We are glad to know we made the transition of moving your loved one into our home as easy as possible for them but also the family. We understand that someone living with dementia - this can be very overwhelming. Thank you for your appreciation of all our amazing department team members.
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Review from Fiona B (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into this care home in February, having previously lived in another luxury care home. My mother is absolutely thriving, with a huge zest for life, thoroughly enjoying every aspect of life here. She is blessed with highly professional staff with outstanding skills, who are led by an exemplary
manager. The whole team of staff all engage thoroughly with residents as this is modelled by the Care Home Manager and her very capable team - there is very much an open door policy and senior managerial staff are very much aware of the needs of individual residents, as they engage with them daily in meaningful ways. My mother absolutely loves the variety of weekly quality activities - including visiting singers, visits from animals, trips out, quality crafts, and in house cinema to name but a few. The whole team here gels well, including the compassionate customer liaison manager, the very obliging facilities manager and the creative lead chef who makes amazing gluten free dishes.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a heartfelt review. We are thrilled to know yourself and dear Mother are extremely happy with our staff, services & environment. We ensure each resident has the best quality of care and live life to the fullest through curated food dishes and wide range of activities.
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Review from S Z (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to WM Care Home in early February. She had been very poorly (along with displaying signs of dementia) and was no longer able to look after herself at home.
It has taken a few weeks for Mum to settle but the care she has received has been amazing. The staff all deeply care for the residents.
Mum is making friends with other residents and joining in with activities.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you for a 5* review. It can take time to settle in a new home and we are pleased to know that our staff have made this easier with their care and compassion to your dear Mum.
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Review from Jane A (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went in for respite care over Christmas as she has Alzheimer's. I had previously viewed the home by myself and was very impressed. We then had a visit with Mum and spoke to the staff and she chose her room. We then had a home visit to sort out all the paperwork which was much better than doing it
there. Mum had a good time and I felt that she was definitely in good hands. The facilities are lovely and the home is very community oriented which I like, nothing was too much trouble for them.
Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care HomeThank you Jane for a 5-star review. We are pleased your Mum had a positive stay with us in a safe and welcoming environment. We aim to make processes as easy as possible for the resident and their family.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Waterhouse Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Waterhouse Manor Care Home is calculated as follows: ( (287 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 312 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterhouse Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Natalie

Natalie Maxwell

Job Title: General Manager Joined: 2023

Natalie is the General Manager at Waterhouse Manor Care Home. She has been a Registered Nurse for 20 years and has worked in various settings within her career including hospitals, neurological care, prisons and care homes.


Natalie stated she feels privileged to commission Waterhouse Manor and passionate about ensuring all our residents are provided high-quality, person centred care to meet each individual’s needs.


In Natalie’s spare time, she enjoys watching her two sons playing football and spending time with family.

Milly

Milly Bunning

Job Title: Client Liaison Manager Joined: 2024

Milly is the Client Liaison Manager at Waterhouse Manor with 7 years of experience working within Hospitality and Healthcare. She began her career within the care sector as a Healthcare Assistant in Orthopaedics attaining a Level 3 in Health and Social Care, Care Certificate and Level 2 in Principles of Dementia Care.


Milly is passionate about supporting people and their loved ones through the process from initial enquiry through to admission into Waterhouse Manor, ensuring it will be a smooth journey for everyone, understanding it can be an anxious time. Milly is always willing to help with any query, no matter how big or small with a smile. She ensures that each person has a positive experience and enjoys building rapport with residents, families, friends, partners and the community to enhance excellent service at Waterhouse Manor.

Hollie

Hollie Croft

Job Title: Deputy Manager Joined: 2024

Hollie is the Deputy Manager at Waterhouse Manor.


She previously worked in the Childcare sector and wanted to use her care and compassion to enrich the Healthcare sector.


Hollie gained her Level 3 Health and Social Care in 2021 and has excelled in her care roles demonstrating leadership and enthusiasm. Hollie acts with integrity and in the best interests of the individuals and her team. Her skills ensure improved teamwork and morale; creating a positive work environment, where everyone feels valued, motivated and supported.


Hollie is people-focused and makes a positive impact on our residents.


In her spare time, Hollie enjoys spending time with her family and her two dogs. They have had many adventures together as a Military family.

Frequently Asked Questions about Waterhouse Manor Care Home

What types of Care is Waterhouse Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhouse Manor Care Home have?

There are 74 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Waterhouse Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor Care Home to the centre of Peterborough?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhouse Manor Care Home to verify any information. View our terms and conditions. Waterhouse Manor Care Home has an Enhanced Service - more info.