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Waterhouse Manor Care Home

5 Waterhouse Way, Peterborough, Cambridgeshire PE7 8SJ
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Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home, Peterborough
Waterhouse Manor Care Home, Peterborough

Waterhouse Manor Care Home in Peterborough, provides a welcome home to adults requiring care and support.

Trained staff give people the care they need, when they require it with dignity and respect.

A wide range of activities that reflect their interests are available for residents to enjoy.

Care Provided by Waterhouse Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,450

Prices will vary dependent on assessment of the individual's care requirements and room style.

Contact Waterhouse Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natalie Maxwell(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Waterhouse Manor Care Home Reviews (30)

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9.8

Waterhouse Manor Care Home has a Review Score of 9.8 (9.847) out of 10, based on 30 reviews in the last 2 years. Over all time Waterhouse Manor Care Home has 30 reviews.

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Review from Tony L (Son of Resident) published on 23 June 2025 Submitted via Website
Overall Experience

My mum moved into the care home in a couple of months back, she was previously living at home but was not coping well with being on her own, even with carers going in three times a day. We chose this home over others we looked at, as it was clean and newly built. My mother is thoroughly enjoying every aspect of living at Waterhouse Manor. The Staff are professional and its nice to see them laughing and joking with the residents, it always appears to have a good atmosphere. I'm confident we made the right choice.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a 5* review. We are glad to know that your dear Mother is enjoying her new chapter at Waterhouse Manor, and pleased you feel you made the right choice.

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Review from S D (Nephew of Resident) published on 10 June 2025 Submitted via Website
Overall Experience
Our loved one has been a permanent resident at Waterhouse Manor since early Feb 25. From the offset we were impressed by the high-level of care and preparation that was put in for her arrival, ensuring a smooth transition at such a challenging time. The whole team made her feel so welcome and comfortable, plus engaging with us as a family to make sure we had all our concerns and needs met; nothing was too much trouble.
As the level of care of our loved one has changed due to her dementia, we have again been impressed by the proactive and caring approach taken by the care team - fully involving our family to understand next steps and approaches to adapt the dynamic care plan that is in place.
So, thank you Waterhouse Manor! To the amazing team that work so hard there, from the client manager, reception staff, management, carers, housekeepers and the catering team - we send heartfelt thanks from us all (and from dogs that love coming in for a bit of love and fuss)

Fully recommended!

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a very kind review. We are glad to know we made the transition of moving your loved one into our home as easy as possible for them but also the family. We understand that someone living with dementia - this can be very overwhelming. Thank you for your appreciation of all our amazing department team members.

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Review from Fiona B (Daughter of Resident) published on 5 June 2025 Submitted via Website
Overall Experience

My mum moved into this care home in February, having previously lived in another luxury care home. My mother is absolutely thriving, with a huge zest for life, thoroughly enjoying every aspect of life here. She is blessed with highly professional staff with outstanding skills, who are led by an exemplary manager. The whole team of staff all engage thoroughly with residents as this is modelled by the Care Home Manager and her very capable team - there is very much an open door policy and senior managerial staff are very much aware of the needs of individual residents, as they engage with them daily in meaningful ways. My mother absolutely loves the variety of weekly quality activities - including visiting singers, visits from animals, trips out, quality crafts, and in house cinema to name but a few. The whole team here gels well, including the compassionate customer liaison manager, the very obliging facilities manager and the creative lead chef who makes amazing gluten free dishes.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a heartfelt review. We are thrilled to know yourself and dear Mother are extremely happy with our staff, services & environment. We ensure each resident has the best quality of care and live life to the fullest through curated food dishes and wide range of activities.

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Review from S Z (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card
Overall Experience
Mum moved to WM Care Home in early February. She had been very poorly (along with displaying signs of dementia) and was no longer able to look after herself at home.

It has taken a few weeks for Mum to settle but the care she has received has been amazing. The staff all deeply care for the residents. Mum is making friends with other residents and joining in with activities.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you for a 5* review. It can take time to settle in a new home and we are pleased to know that our staff have made this easier with their care and compassion to your dear Mum.

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Review from Jane A (Daughter of Resident) published on 13 February 2025 Submitted via Website
Overall Experience

Mum went in for respite care over Christmas as she has Alzheimer's. I had previously viewed the home by myself and was very impressed. We then had a visit with Mum and spoke to the staff and she chose her room. We then had a home visit to sort out all the paperwork which was much better than doing it there. Mum had a good time and I felt that she was definitely in good hands. The facilities are lovely and the home is very community oriented which I like, nothing was too much trouble for them.

Reply from Milly Bunning, Client Liaison Manager at Waterhouse Manor Care Home

Thank you Jane for a 5-star review. We are pleased your Mum had a positive stay with us in a safe and welcoming environment. We aim to make processes as easy as possible for the resident and their family.

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Review from Jeni S (Daughter of Resident) published on 7 January 2025 Submitted via Website
Overall Experience
From day one when I first met the CSM for Waterhouse Manor at a stall in the local shopping centre it has been life-changing for both my mum and us. Mum was previously in another care home and had been declining massively for the last 6 months as they were not meeting even the basic of care needs. Within a week of coming and viewing the home Mum moved over.

I was initially worried about how she would settle in due to her Alzheimer's change can be extremely unsettling. My concern was unfounded, she has settled in amazing and is actually flourishing since moving in. The staff are amazing, really attentive and caring and nothing is forced at all. The food is restaurant quality and she is actually eating really well now. I cannot sing this home's praises enough. I have my mum back. My only regret is that we didn't do it sooner. I can highly recommend Waterhouse Manor to anyone looking for somewhere that truly genuinely cares for the residents. I never have to worry about Mum anymore.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for a touching review. Waterhouse Manor making a positive difference to your Mum's life and also yours is what we are here for. We are pleased you chose us and our teams take pride in providing excellent care and happiness to our residents.

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Review from Judith M (Daughter of Resident) published on 6 January 2025 Submitted via Website
Overall Experience

The team at Waterhouse are so involved with getting Mum to settle into a new way of living. They have taken so much responsibility off our shoulders, such a relief. Mum is encouraged to join in with activities, the nursing team ensure that she is taking her meds regularly and take great care of her (even offering a glass of wine to cheer her). The chef always checks on what Mum is eating, and if she would like anything else. The front-of-house team are extremely responsive, answering all of our many questions and getting things sorted. I can't wait to take Mum to the cinema room, she loved going to the top floor and looking out at the sunset from the glass-walled balcony, Mum was even planning a party there in June 25. The premises are top-notch, so clean, so inviting and comfortable. We did look around a number of care homes prior to Mum moving and no other care home came up to the level of Waterhouse. Thank you to everyone who works there, for your amazing help and support.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you for your very kind review. We are so glad that we have made a positive difference to you and your dear Mum. Our teams within the home enjoy working together to support your Mum to provide excellent person-centered care for her happiness and well-being. She is a pleasure to support at Waterhouse Manor.

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Review from Julia D (Daughter of Resident) published on 26 November 2024 Submitted via Website
Overall Experience

Mum has been at Waterhouse Manor since the 23rd of September. She has settled in really well, and although would prefer to be living in her own home, seems very happy. Waterhouse Manor is a beautiful care home and has a homely, cosy atmosphere, but at the same time feels like a 5-star hotel. The staff are excellent! The carers always encourage Mum to take part in the activities that are on offer and are so reassuring when we visit. The management team are very supportive to residents and family and always have everyone's best interests at heart. We were concerned about the transition when our Mum moved into Waterhouse Manor, but everything ran smoothly. All of the staff, from management, carers, receptionists, admin staff, Chef and kitchen staff, housekeeping and wellbeing staff are excellent! We couldn't have wished for any better. Thank you to you all. Mum's room is spacious and cosy, and she has all her things around her to make her feel at home. A huge thank you to all of you.

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Julia, thank you for your kind review. It can be a difficult and anxious time moving homes. We are pleased we made a smooth experience and transition for you and your loved one. Our team take pride in their roles by providing excellent person-centred care and 5* service to our residents and families.

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Review from Hayley E (Goddaughter of Resident) published on 19 November 2024 Submitted via Website
Overall Experience

I looked around several care homes within the local area and Waterhouse Manor was the one that stood out the most for me. A beautiful new home with outstanding service and staff. They took the time to get to know my Godmother and what mattered to her. The moving-in process was seamless and although she had only gone in for a month to see how she felt, in less than a week she had decided to stay on as a permanent resident. My godmother is not always keen to socialise with others and is more than happy to just be in her own company but the staff always try to include her within the many activities that are available within the home, but at the same time respecting her wishes if she does not want to. The family are also included and asked to the events that they hold and you can also have meals with your family member at any time. I would say to anyone looking for a home for their loved one to take a look around. I would be very surprised if you were disappointed!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Hayley for a 5-star review. We are so pleased that it was a smooth transition for you all and are happy with our care and services we provide. We pride ourselves at Waterhouse Manor on our excellent care, support, nutrition, wellbeing and ensuring the process is as easy as possible for our residents and families. Your Godmother is a pleasure to support.

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Review from Anne G (Daughter-in-law of Resident) published on 15 October 2024 Submitted via Website
Overall Experience

Choosing a home for a loved one can be a daunting task but the staff at Waterhouse Manor were very supportive and made the whole journey easier. We had several orientation visits with our family member and they were happy to answer any questions we had. They went out of their way to welcome us as a family and not just the resident. They helped us personalise the room with items from home so it really felt like a home from home. I cannot fault the care and support that they give. It is truly personalised care adapting the way things are done to support the individual needs of our loved one. The activities are designed to engage them at an appropriate level and they have arranged trips out and visits which have been amazing experiences. We as are family are always welcome too and it has been lovely that the grandchildren have been able to join in. Thank you to the management team, care staff, activities coordinator, maintenance man housekeeping and the chefs. You do a wonderful job!

Reply from Milly Bunning, Customer Service Manager at Waterhouse Manor Care Home

Thank you Anne for such a kind review. We are pleased that you have had a positive experience with us and you are happy with the decision of choosing us as your loved one's new home. We take pride in providing excellent person-centred care to our residents. It is a pleasure to support your Mother-in-law at Waterhouse Manor.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Waterhouse Manor Care Home.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Waterhouse Manor Care Home.

Meet the Team (3)

Natalie Maxwell
Natalie MaxwellJob Title:General ManagerJoined: 2023

Natalie is the General Manager at Waterhouse Manor Care Home. She has been a Registered Nurse for 20 years and has worked in various settings within her career including hospitals, neurological care, prisons and care homes.

Natalie stated she feels privileged to commission Waterhouse Manor and passionate about ensuring all our residents are provided high-quality, person centred care to meet each individual’s needs.

In Natalie’s spare time, she enjoys watching her two sons playing football and spending time with family.

Milly Bunning
Milly BunningJob Title:Client Liaison ManagerJoined: 2024

Milly is the Client Liaison Manager at Waterhouse Manor with 7 years of experience working within Hospitality and Healthcare. She began her career within the care sector as a Healthcare Assistant in Orthopaedics attaining a Level 3 in Health and Social Care, Care Certificate and Level 2 in Principles of Dementia Care.

Milly is passionate about supporting people and their loved ones through the process from initial enquiry through to admission into Waterhouse Manor, ensuring it will be a smooth journey for everyone, understanding it can be an anxious time. Milly is always willing to help with any query, no matter how big or small with a smile. She ensures that each person has a positive experience and enjoys building rapport with residents, families, friends, partners and the community to enhance excellent service at Waterhouse Manor.

Hollie Croft
Hollie CroftJob Title:Deputy ManagerJoined: 2024

Hollie is the Deputy Manager at Waterhouse Manor.

She previously worked in the Childcare sector and wanted to use her care and compassion to enrich the Healthcare sector.

Hollie gained her Level 3 Health and Social Care in 2021 and has excelled in her care roles demonstrating leadership and enthusiasm. Hollie acts with integrity and in the best interests of the individuals and her team. Her skills ensure improved teamwork and morale; creating a positive work environment, where everyone feels valued, motivated and supported.

Hollie is people-focused and makes a positive impact on our residents.

In her spare time, Hollie enjoys spending time with her family and her two dogs. They have had many adventures together as a Military family.

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