Submit a Review for Riverside Care Complex
Hull Road, Kexby, York, YO41 5LD
View full details of Riverside Care ComplexLatest Reviews for Riverside Care Complex
26 January 2026
My husband has been a resident for a little over a year now , I find the staff to be extremely friendly, caring, and nothing is too much bother. I was really reluctant are first to let my husband go into any care facility but with his Alziemers progressing, and my ill health i didn't really have
alot of choice, so glad he's in Riverside, my husband receives all the care he needs. A big thankyou to all the staff and a Happy New Year.
26 January 2026
Very welcoming staff that really care for my Mum's needs. She has a lovely en-suite room which is kept clean and tidy and is well maintained. She is always encouraged to join in the many activities that take place, almost on a daily basis. We are always made welcome when we visit and are kept in
the loop with any decisions or information regarding my Mum.
26 January 2026
My mum became a Riverside resident early this year. If ever there was someone who would not settle in such an environment, it was her, and I was very worried how she would get on. But after a bumpy few weeks, I can honestly say that she has really settled in and is far happier than I ever thought
possible. At the beginning we had a few of her clothes go missing (but that was my fault for not labelling them!) and our beloved family photo album vanished too - which again was our fault, because it is made very clear that items of value shouldn't be left unattended. Happily, the photo album turned up a couple of weeks ago.
But what I really do want to say is that the staff here are so lovely and so kind in what is obviously a difficult job. They are on the ball with everything, ccmpassionate with family as well as residents, and always cheerful without being overbearing. Mum's room is lovely (she loves the windows) and having an en-suite is so good. Thank you so very much to everyone!
23 October 2025
I'd just like to say that Riverside and the all the staff have been an absolute godsend with mum. Mum's been there since December last year after a stressful year with her health, and I can honestly say the staff are absolutely amazing. Dad visits mum at the same time every day and they make sure
she's ready in the conservatory for his visit (he's almost a resident!) Every time I visit (each week) they are always so cheerful and welcoming. They show such care and kindness towards mum and the other residents, and have such rapport with them, and even join in with some of the activities they have, especially singing and dancing along to the regular entertainment. The care home itself is ideal, all the rooms have en-suite, and it just feels so light and roomy, and always clean. I know I speak for my whole family, but we honestly can't praise the home and especially the staff enough - you're all stars and thank you for your continuing care.
23 October 2025
I think the care my aunty receives is first class. All the staff are really friendly and helpful. Nothing is too much trouble. I know sometimes they are under pressure it is a very hard job but very much appreciated. They have been very understanding when I have gone to them with personal family
problems
03 October 2025
My brother, Geoff, went to Riverside Care Home - Derwent House - for the second time following a hospital admission, for respite care. I can honestly state every member of the Care team are completely committed to their roles and more. There is always laughter, chatter and helping hands ever time I
visit.
I always feel welcome like its one big family. I gave a 4* for cleanliness because its clean but a very tired building. Does that matter, not really but would be nice to have a spruce up.
If I ever have a query I always receive a speedy reply. There is a hairdresser available each week. An optician visits regular. A GP and more. Recently I witnessed a resident become unwell where an ambulance was called, the staff were amazing everyone involved knew their role, family were contacted immediately. No one was in a panic and dignity was given at all times.
I would highly recommend this 'home' to anyone.
Geoff now wants to make this his permanent home 'its like been on holiday!'
03 October 2025
I cannot rate Derwent has more highly. My mother entered end-of-life care and was not expected to live more than a few weeks. She actually survived for 19 months. The staff were extremely caring and the facilities excellent. They really did care and made her more comfortable than I could wish for.
Ten out of ten in every respect.
01 August 2025
My review is based on regular visits over a 6 months period. Its purpose, to prevent other families experiencing unnecessary stress (putting a loved one in a care home is upsetting enough) our dad was placed in a totally unsuitable part of the home for 6 weeks where lack of stimulation was clearly
detrimental to his mixed dementia and mental health. After weeks of my concerns being ignored, I complained to the manager who agreed dads needs were not being met where he was.
The more suitable part failed to meet these needs too with activities only 2 days of the week (thus worsening dementia traits) lack of staff to support residents as well as family members (made to feel uneasy asking questions re care because we were never consulted in the devising of his care plan- struggling to even get access to visit) having to find and ask a member of staff to let you out was inconvenient as was waiting outside for lengths of time to be let in- the receptionist worked Mon-Fri and carried both halves of the home. No exercise caused weight gain and mobility issues and required new clothes and a wheelchair to be purchased. Lack of medical supplies for dads needs as the home failed to register him on the prescription service, only discovered by having to take dad out of home on weekends to give him stimulation.
After 4 months the manager informed us and the social worker that not only could not keep him safe due to the road at the front and the river at the back he was annoying other residents with his repetition (a symptom of the disease worsened by inadequate care and support). A blessing for us now though as dad resides in a fabulous home like a luxury hotel (not just the next step up from a hospital) with amazing, knowledgeable staff, where nothing is too much trouble and we are kept fully in the loop all of the time regarding his care.
01 April 2025
My sister is in this so called care home.
The amount of clothes that have gone missing and food we bring goes missing i rang last week to speak to the manager as usual not available the person i spoke to said they would pass it on no ones got back to me my brother went last week march 2025 our
sister had men's cargo pants on!!! These definitely are not hers her leggings go missing 8 bras gone missing tops missing etc we were not informed or had any say where she went she was just put there i visited 3 care homes in York all willing to take her social services rang me and said no homes will take her what a load of bull shes sat all day she was very fit when she went in now she can hardly stand cos shes just left sitting all day iv never seen any interaction its a horrible place. I wouldnt recommended this place to anyone they are short staffed how can residents be cared for when theres not enough staff im angry at the way she's made to pull herself up when sat in a very low chair.
26 March 2025
The staff have been amazing looking after my grandma and giving her the treatment she needs and making sure she is okay every day.
The staff deserve a massive thank you from all us
Appreciate everything that you have done for my grandma and for us aswell.
Enjoy your chocolates and cakes you
deserve them.
21 November 2024
Dad settled straight away into his new home with the support and care of the lovely, caring, and professional staff. He is very happy and says he feels loved and cared for.
04 November 2024
The care given to my uncle was wonderful he was treated with respect and dignity at all times. As we are not local the communication we received was very informative and welcome. The facilities at the home are lovely with a well-kept secure garden and regular activities. I cannot praise the staff
enough for the care they give making it a home for their residents.
02 September 2024
I would just like to say. My mum has recently been in hospital. The staff at the care home were great. They checked up on my mum to make sure she was ok and they also kept me informed of any situation that occurred. Even the manager went to see mum at the hospital to make sure she was being looked
after properly. Many thanks for everything.
02 September 2024
Looked after my dad in his last 18 months like their own. The staff were really good with him and nothing was too much trouble if we had a problem we communicated with them and worked together to put it right. Got to know a lot of the residents there and enjoyed talking to them all. Thought it was
one of the better care homes in the area, easy to get to, friendly staff and a lovely place with lovely gardens. Would recommend it to anyone looking for a safe and friendly place for their loved ones.
14 August 2023
Mum went into Riverside Care Complex for two weeks respite. It was quite upsetting as I'd never left Mum before. But the manager and all the staff were both very welcoming and supportive. Mum settled in really well and was enjoying all the activities. After a week I got a call from the manager
saying Mum had been taken to the hospital as she was not well. When I got to the hospital, Mum looked emasculate, clean, hair shining and clean clothes I was told if Riverside hadn't acted so quickly things could have been a lot worse, as Mum has sepis. After 3 weeks in hospital, I wanted Mum to go back to Riverside where I knew she would be well looked after and was happy thanks to the manager we got Mum back to Riverside, where she was so warmly welcomed back. The staff are so so wonderful and I have a lot to thank them for.
07 June 2023
I would like to say how pleased I am with my wife's care. Every one of the staff are very caring and supportive. The manager has great knowledge and helps in everything. Thanks for caring. My wife had a severe stroke in January, since then I have been supported by social services and the wonderful
care home.
05 June 2023
The Riverside Care Home is a perfect place for those affected by Parkinson's Disease / Dementia / non-verbal. Simply because the staff were so welcoming, caring and were totally tuned into both of our needs. As the disease rapidly progressed the nursing care required was excellent.
After spending
a lot of time trying to look after my husband at home the relief of finding such a great 'homely' place really helped both of us to move forward with our lives.
My husband sadly lost his battle with the disease in April 2023. Nonetheless, I believe it was the best place in the York area to provide the care needed at such an important time of our lives.
I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.
22 May 2023
Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away.
Cost the chance of a potential £15k refund for Dad when he was end of life.
17 January 2023
Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December.
Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New
Zealand. Mum had dementia which increased exponentially after each fall she had had.
Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her.
In December Mum caught COVID and subsequently died on the 9th December.
I need to talk about communication between staff and myself as a relative.
I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death.
Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home.
Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation.
Please ask staff to communicate better with relatives.
10 January 2023
My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.
Latest Reviews for Riverside Care Complex
26 January 2026
My husband has been a resident for a little over a year now , I find the staff to be extremely friendly, caring, and nothing is too much bother. I was really reluctant are first to let my husband go into any care facility but with his Alziemers progressing, and my ill health i didn't really have
alot of choice, so glad he's in Riverside, my husband receives all the care he needs. A big thankyou to all the staff and a Happy New Year.
26 January 2026
Very welcoming staff that really care for my Mum's needs. She has a lovely en-suite room which is kept clean and tidy and is well maintained. She is always encouraged to join in the many activities that take place, almost on a daily basis. We are always made welcome when we visit and are kept in
the loop with any decisions or information regarding my Mum.
26 January 2026
My mum became a Riverside resident early this year. If ever there was someone who would not settle in such an environment, it was her, and I was very worried how she would get on. But after a bumpy few weeks, I can honestly say that she has really settled in and is far happier than I ever thought
possible. At the beginning we had a few of her clothes go missing (but that was my fault for not labelling them!) and our beloved family photo album vanished too - which again was our fault, because it is made very clear that items of value shouldn't be left unattended. Happily, the photo album turned up a couple of weeks ago.
But what I really do want to say is that the staff here are so lovely and so kind in what is obviously a difficult job. They are on the ball with everything, ccmpassionate with family as well as residents, and always cheerful without being overbearing. Mum's room is lovely (she loves the windows) and having an en-suite is so good. Thank you so very much to everyone!
23 October 2025
I'd just like to say that Riverside and the all the staff have been an absolute godsend with mum. Mum's been there since December last year after a stressful year with her health, and I can honestly say the staff are absolutely amazing. Dad visits mum at the same time every day and they make sure
she's ready in the conservatory for his visit (he's almost a resident!) Every time I visit (each week) they are always so cheerful and welcoming. They show such care and kindness towards mum and the other residents, and have such rapport with them, and even join in with some of the activities they have, especially singing and dancing along to the regular entertainment. The care home itself is ideal, all the rooms have en-suite, and it just feels so light and roomy, and always clean. I know I speak for my whole family, but we honestly can't praise the home and especially the staff enough - you're all stars and thank you for your continuing care.
23 October 2025
I think the care my aunty receives is first class. All the staff are really friendly and helpful. Nothing is too much trouble. I know sometimes they are under pressure it is a very hard job but very much appreciated. They have been very understanding when I have gone to them with personal family
problems
03 October 2025
My brother, Geoff, went to Riverside Care Home - Derwent House - for the second time following a hospital admission, for respite care. I can honestly state every member of the Care team are completely committed to their roles and more. There is always laughter, chatter and helping hands ever time I
visit.
I always feel welcome like its one big family. I gave a 4* for cleanliness because its clean but a very tired building. Does that matter, not really but would be nice to have a spruce up.
If I ever have a query I always receive a speedy reply. There is a hairdresser available each week. An optician visits regular. A GP and more. Recently I witnessed a resident become unwell where an ambulance was called, the staff were amazing everyone involved knew their role, family were contacted immediately. No one was in a panic and dignity was given at all times.
I would highly recommend this 'home' to anyone.
Geoff now wants to make this his permanent home 'its like been on holiday!'
03 October 2025
I cannot rate Derwent has more highly. My mother entered end-of-life care and was not expected to live more than a few weeks. She actually survived for 19 months. The staff were extremely caring and the facilities excellent. They really did care and made her more comfortable than I could wish for.
Ten out of ten in every respect.
01 August 2025
My review is based on regular visits over a 6 months period. Its purpose, to prevent other families experiencing unnecessary stress (putting a loved one in a care home is upsetting enough) our dad was placed in a totally unsuitable part of the home for 6 weeks where lack of stimulation was clearly
detrimental to his mixed dementia and mental health. After weeks of my concerns being ignored, I complained to the manager who agreed dads needs were not being met where he was.
The more suitable part failed to meet these needs too with activities only 2 days of the week (thus worsening dementia traits) lack of staff to support residents as well as family members (made to feel uneasy asking questions re care because we were never consulted in the devising of his care plan- struggling to even get access to visit) having to find and ask a member of staff to let you out was inconvenient as was waiting outside for lengths of time to be let in- the receptionist worked Mon-Fri and carried both halves of the home. No exercise caused weight gain and mobility issues and required new clothes and a wheelchair to be purchased. Lack of medical supplies for dads needs as the home failed to register him on the prescription service, only discovered by having to take dad out of home on weekends to give him stimulation.
After 4 months the manager informed us and the social worker that not only could not keep him safe due to the road at the front and the river at the back he was annoying other residents with his repetition (a symptom of the disease worsened by inadequate care and support). A blessing for us now though as dad resides in a fabulous home like a luxury hotel (not just the next step up from a hospital) with amazing, knowledgeable staff, where nothing is too much trouble and we are kept fully in the loop all of the time regarding his care.
01 April 2025
My sister is in this so called care home.
The amount of clothes that have gone missing and food we bring goes missing i rang last week to speak to the manager as usual not available the person i spoke to said they would pass it on no ones got back to me my brother went last week march 2025 our
sister had men's cargo pants on!!! These definitely are not hers her leggings go missing 8 bras gone missing tops missing etc we were not informed or had any say where she went she was just put there i visited 3 care homes in York all willing to take her social services rang me and said no homes will take her what a load of bull shes sat all day she was very fit when she went in now she can hardly stand cos shes just left sitting all day iv never seen any interaction its a horrible place. I wouldnt recommended this place to anyone they are short staffed how can residents be cared for when theres not enough staff im angry at the way she's made to pull herself up when sat in a very low chair.
26 March 2025
The staff have been amazing looking after my grandma and giving her the treatment she needs and making sure she is okay every day.
The staff deserve a massive thank you from all us
Appreciate everything that you have done for my grandma and for us aswell.
Enjoy your chocolates and cakes you
deserve them.
21 November 2024
Dad settled straight away into his new home with the support and care of the lovely, caring, and professional staff. He is very happy and says he feels loved and cared for.
04 November 2024
The care given to my uncle was wonderful he was treated with respect and dignity at all times. As we are not local the communication we received was very informative and welcome. The facilities at the home are lovely with a well-kept secure garden and regular activities. I cannot praise the staff
enough for the care they give making it a home for their residents.
02 September 2024
I would just like to say. My mum has recently been in hospital. The staff at the care home were great. They checked up on my mum to make sure she was ok and they also kept me informed of any situation that occurred. Even the manager went to see mum at the hospital to make sure she was being looked
after properly. Many thanks for everything.
02 September 2024
Looked after my dad in his last 18 months like their own. The staff were really good with him and nothing was too much trouble if we had a problem we communicated with them and worked together to put it right. Got to know a lot of the residents there and enjoyed talking to them all. Thought it was
one of the better care homes in the area, easy to get to, friendly staff and a lovely place with lovely gardens. Would recommend it to anyone looking for a safe and friendly place for their loved ones.
14 August 2023
Mum went into Riverside Care Complex for two weeks respite. It was quite upsetting as I'd never left Mum before. But the manager and all the staff were both very welcoming and supportive. Mum settled in really well and was enjoying all the activities. After a week I got a call from the manager
saying Mum had been taken to the hospital as she was not well. When I got to the hospital, Mum looked emasculate, clean, hair shining and clean clothes I was told if Riverside hadn't acted so quickly things could have been a lot worse, as Mum has sepis. After 3 weeks in hospital, I wanted Mum to go back to Riverside where I knew she would be well looked after and was happy thanks to the manager we got Mum back to Riverside, where she was so warmly welcomed back. The staff are so so wonderful and I have a lot to thank them for.
07 June 2023
I would like to say how pleased I am with my wife's care. Every one of the staff are very caring and supportive. The manager has great knowledge and helps in everything. Thanks for caring. My wife had a severe stroke in January, since then I have been supported by social services and the wonderful
care home.
05 June 2023
The Riverside Care Home is a perfect place for those affected by Parkinson's Disease / Dementia / non-verbal. Simply because the staff were so welcoming, caring and were totally tuned into both of our needs. As the disease rapidly progressed the nursing care required was excellent.
After spending
a lot of time trying to look after my husband at home the relief of finding such a great 'homely' place really helped both of us to move forward with our lives.
My husband sadly lost his battle with the disease in April 2023. Nonetheless, I believe it was the best place in the York area to provide the care needed at such an important time of our lives.
I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.
22 May 2023
Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away.
Cost the chance of a potential £15k refund for Dad when he was end of life.
17 January 2023
Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December.
Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New
Zealand. Mum had dementia which increased exponentially after each fall she had had.
Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her.
In December Mum caught COVID and subsequently died on the 9th December.
I need to talk about communication between staff and myself as a relative.
I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death.
Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home.
Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation.
Please ask staff to communicate better with relatives.
10 January 2023
My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.