Riverside Care Complex

Dad was placed at our care home by social services after a visit to the hospital; it clearly stated on his clinical notes that Dad had Dementia and should not be near open staircases which we are bound to recognise. This was, therefore, a deciding factor to where his room was situated within the home. We usually suggest a settling in period of 6 weeks for any resident. It was decided at a very early stage that the home was not the most suitable place to meet Dad's needs or that of the family. Work commenced to find a home that was available and met the families needs. We worked hard with all parties to try and expedite this process but the final decision rests outside our control. We felt the family was actively involved and aware during this process and we continued to provide the high level of care we are known for, in addition to the family requests. Despite this review we felt Dad and the majority of his relatives were happy and he was safe at all times during his stay with us.

Thank you for bringing your concerns to our attention. If you have any concerns with the home or the care for your family member please follow the complaints procedure so that we can action these as soon as possible without causing delay. If you would like to see any activities that your loved ones are taking part in, we need to have publicity consent for them, we have a company facebook page that you can follow, (please be assured that all residents are involved in the activities held regardless of photo consent). I hope my recent communication has offered some reassurances.

Thank you for taking the time to leave a review about the care & treatment your Grandma received. I will pass your kind comments on to the staff team. Thank you for sending some treats for the staff, that was a lovely gesture.

Thank you for taking the time to leave a review for the home. We have a passionate, caring staff team who go above and beyond for our residents, it is lovely to receive such positive feedback from families. Thank you again, I will pass your comments on to the team.

Thank you for taking the time to leave a review. Your feedback is very important to us and I am pleased you felt the updates and communication were good during Mum's hospital visit. I will make sure your lovely comments are passed on to the team.

Thank you for taking the time to leave a review. It was a pleasure to take care of your dad. We are a family-run care home so it is lovely to hear that you felt Dad was looked after like he was part of our family. I will pass your kind comments on to the care team.

Thank you so much for your review. It was a pleasure to be able to care for Mum in our home. I will pass your lovely comments and thanks on to the team.

Thank you for taking the time to leave a review about the home and the care that the staff team deliver. We will continue to be here for you and support you and your wife in every way we can. I will pass the comments across to the team.

Thank you so much for leaving a review of the home, we are so sorry for your recent loss. Your feedback is valuable to our home and the staff team. Our team are caring and compassionate and I am so pleased that this shines through in the care that they deliver for our residents. We pride ourselves on delivering care of the highest quality, giving comfort and friendship within a homely atmosphere. Thank you again.

Thank you for taking the time to write a review about your experience with our home. It is lovely to hear that when you came over to the UK to visit Mum you were pleased with the level of care she was given and the environment where she lived. Thank you for bringing to our attention the points raised in your review which we will look into and use to improve our service.

Thank you for your review. It is an absolute pleasure to look after your uncle, I will pass on your kind feedback and thanks to the Care Team.

Thank you for taking the time to write a review. Mum was part of the family at Derwent House and it was a pleasure to care for her for so many years. Thank you for the kind words and support you have shared with the home and the staff, these will be passed over to the team. Relationships with family members are just as important to us as the residents and you will also be missed by many of the team, we wish you all the best.

Thank you for leaving your review. We are grateful for your kind words, the staff and residents have had a tough couple of years dealing with restrictions of covid but I am pleased to hear that you were happy with the level of care and support that mum received. I will pass your feedback over to the staff team and thank them for enabling the contact and updates regarding mum. Thank you once again.

Thank you for leaving a review. Your kind words and appreciation towards the staff team mean so much and I will share these with everyone involved. It is lovely to hear that you were pleased with the care and treatment that your mum received and that if any concerns were brought to the team's attention then they are dealt with straight away. Thank you once again.