Riverside Care Complex

Hull Road, Kexby, York YO41 5LD
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9.1 27 Reviews
  • Riverside Care Complex, York
Riverside Care Complex is a family run Care Home set in beautiful surroundings. The home consists of Derwent House, which accommodates Residential Care for the elderly, and Riverview Lodge, which is a Dementia Community with Sensory Gardens.

The team offer support for people who require long-term care, respite and end of life care.

The staff team are well trained, caring individuals that aim to provide person-centred care, to help residents to be as independent as possible. Activities are available daily, and there are plenty of communal spaces for residents to relax and socialise in a homely atmosphere.

The home's kitchen provides a daily menu of tasty and nutritious meals, and any special dietary requirements or preferences are taken care of. Morning snacks, afternoon snacks, cakes and pastries are provided every day.

Let their family take care of yours...
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Care Provided by Riverside Care Complex

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

The care home has a supplementary support team who visit regularly, the hairdresser, the chiropodist, opticians and dentists as required. The residents pay for these services privately, our administrators can help with the bills from head office.

These prices are only a guideline, please contact Riverside Care Complex to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sure Healthcare Ltd

Person in Charge

  • Jaki Leckenby (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (40)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home welcomes visitors at anytime. They advise to avoid mealtimes where ever possible to allow the residents the opportunity to get the most out of the social experience.

Parking

  • Ample free parking is available in front of the building. Disabled spaces are clearly marked out.

Riverside Care Complex Reviews (27)

9.1

Riverside Care Complex has a Review Score of 9.1 (9.055) out of 10, based on 12 reviews in the last 2 years.
Over all time Riverside Care Complex has 27 reviews.

Overall Experience
  • 19
  • 4
  • 1
  • 2
  • 1
Date Published
  • 27
  • 5
  • 9
  • 12
  • 15
Reviewer Connection to Riverside Care Complex
  • 11
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from J H (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call.
Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.
Reply from Gemma Ixer, Operational Director at Riverside Care Complex
Thank you for leaving your review. We are grateful for your kind words, the staff and residents have had a tough couple of years dealing with restrictions of covid but I am pleased to hear that you…read more
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Review from R B (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.
Reply from Gemma Ixer, Operational Director at Riverside Care Complex
Thank you for leaving your review and feedback. It was a hard couple of years dealing with the covid restrictions but it is nice to be back to normal and welcoming all family and friends back into…read more
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Review from Lesley B (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was admitted to Derwent House after a stroke left her virtually paralysed at the age of 92. Mam had previously been extremely independent so was extremely unhappy at needing all her care needs to be met by others.
The staff were all extremely kind. We had a few hiccups during Mam's stay but the
staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.
Reply from Gemma Ixer, Operational Director at Riverside Care Complex
Thank you for leaving a review. Your kind words and appreciation towards the staff team mean so much and I will share these with everyone involved. It is lovely to hear that you were pleased with the…read more
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Review from Cheryl S (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.
Reply from Gemma Ixer, Operational Director at Riverside Care Complex
Thank you for your review. It is always nice to receive such lovely positive feedback from residents and family members. Our team work extremely hard to provide the best care they can and I will make…read more
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Review from David F (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely
good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.
Reply from Gemma Ixer, Operational Director at Riverside Care Complex
Thank you for your review. Because of the ever-changing guidelines for visitors in care homes we have accommodated visits the best that we can during this time and would love to welcome more extended…read more
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Review from Alex-Jane H (Daughter of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend
here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.
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Review from David M (Son of Resident) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.
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Current Review Score: 9.1 (9.055)

Overview of Review Score

The Review Score of 9.1 (9.055) out of 10 for Riverside Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.286 for Riverside Care Complex is calculated as follows: ( (99 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (9 Poors x 2) + (12 Very Poors x 1) ) ÷ 140 Ratings = 4.286
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.769 Points relating to the number of positive Reviews for Riverside Care Complex is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 10 Positive Reviews ÷ 13 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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