






Riverside Care Complex is a family run Care Home set in beautiful surroundings. The home consists of Derwent House, which accommodates Residential Care for the elderly, and Riverview Lodge, which is a Dementia Community with Sensory Gardens.
The team offer support for people who require long-term care, respite and end of life care.
The staff team are well trained, caring individuals that aim to provide person-centred care, to help residents to be...
Care Provided by Riverside Care Complex
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has a supplementary support team who visit regularly, the hairdresser, the chiropodist, opticians and dentists as required. The residents pay for these services privately, our administrators can help with the bills from head office.
Contact Riverside Care Complex to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Sure Healthcare Ltd
- Private Owned
Person in charge
- Jaki Leckenby (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (61)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (40)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- The home welcomes visitors at anytime. They advise to avoid mealtimes where ever possible to allow the residents the opportunity to get the most out of the social experience.
Parking
- Ample free parking is available in front of the building. Disabled spaces are clearly marked out.
Riverside Care Complex Reviews (32)
Riverside Care Complex has a Review Score of 9.3 (9.305) out of 10, based on 17 reviews in the last 2 years.
Over all time Riverside Care Complex has 32 reviews.
Cost the chance of a potential £15k refund for Dad when he was end of life.
Apologies if there has been some confusion with our ongoing explanation regarding CHC Funding in this instance. For clarity, this is not something we are responsible for as it is an external clinician who would make the assessment and determine eligibility. If you would like to discuss this further, then please feel free to contact me directly.
Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New Zealand. Mum had dementia which increased exponentially after each fall she had had.
Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her.
In December Mum caught COVID and subsequently died on the 9th December.
I need to talk about communication between staff and myself as a relative.
I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death.
Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home.
Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation.
Please ask staff to communicate better with relatives.
Thank you for taking the time to write a review about your experience with our home. It is lovely to hear that when you came over to the UK to visit Mum you were pleased with the level of care she was given and the environment where she lived. Thank you for bringing to our attention the points raised in your review which we will look into and use to improve our service.
My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.
Thank you for taking the time to leave a review. Our team pride themselves on treating our residents with dignity and respect at all times and this feedback is wonderful to hear from family members. I will pass your kind words over to the care team.
I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.
Thank you for your review. It is an absolute pleasure to look after your uncle, I will pass on your kind feedback and thanks to the Care Team.
My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!
Thank you for taking the time to write a review. Mum was part of the family at Derwent House and it was a pleasure to care for her for so many years. Thank you for the kind words and support you have shared with the home and the staff, these will be passed over to the team. Relationships with...
All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call. Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.
Thank you for leaving your review. We are grateful for your kind words, the staff and residents have had a tough couple of years dealing with restrictions of covid but I am pleased to hear that you were happy with the level of care and support that mum received. I will pass your feedback over to...
Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.
Thank you for leaving your review and feedback. It was a hard couple of years dealing with the covid restrictions but it is nice to be back to normal and welcoming all family and friends back into the home. I will pass over your lovely comments to the staff team.
The staff were all extremely kind. We had a few hiccups during Mam's stay but the staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.
Thank you for leaving a review. Your kind words and appreciation towards the staff team mean so much and I will share these with everyone involved. It is lovely to hear that you were pleased with the care and treatment that your mum received and that if any concerns were brought to the team's attention then they are dealt with straight away. Thank you once again.
Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.
Thank you for your review. It is always nice to receive such lovely positive feedback from residents and family members. Our team work extremely hard to provide the best care they can and I will make sure I pass your kind words over to everyone involved. Thank you again.
My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.
Thank you for your review. Because of the ever-changing guidelines for visitors in care homes we have accommodated visits the best that we can during this time and would love to welcome more extended visits should the restrictions allow. I am pleased to hear that you were happy with the service and...
Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.
Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 October 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Riverside Care Complex.
There are no upcoming events for Riverside Care Complex.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Riverside Care Complex.
Accreditations
There are no accreditations posted yet for Riverside Care Complex.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Care Complex to verify any information. View our terms and conditions. Riverside Care Complex has an Enhanced Service -more info.