Riverside Care Complex

I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.

Cost the chance of a potential £15k refund for Dad when he was end of life.

Please ask staff to communicate better with relatives.

My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.

I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.

My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!

All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call. Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.

Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.

The staff were all extremely kind. We had a few hiccups during Mam's stay but the staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.

Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.

My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.

Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.

Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.