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Riverside Care Complex

Hull Road, Kexby, York, North Yorkshire YO41 5LD
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Riverside Care Complex, York
Riverside Care Complex, York
Riverside Care Complex, York

Riverside Care Complex is a family run Care Home set in beautiful surroundings. The home consists of Derwent House, which accommodates Residential Care for the elderly, and Riverview Lodge, which is a Dementia Community with Sensory Gardens.

The team offer support for people who require long-term care, respite and end of life care.

The staff team are well trained, caring individuals that aim to provide person-centred care, to help residents to be...  

Care Provided by Riverside Care Complex

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The care home has a supplementary support team who visit regularly, the hairdresser, the chiropodist, opticians and dentists as required. The residents pay for these services privately, our administrators can help with the bills from head office.

Contact Riverside Care Complex to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sure Healthcare Ltd
  • Private Owned

Person in charge

  • Jaki Leckenby (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (40)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home welcomes visitors at anytime. They advise to avoid mealtimes where ever possible to allow the residents the opportunity to get the most out of the social experience.

Parking

  • Ample free parking is available in front of the building. Disabled spaces are clearly marked out.

Riverside Care Complex Reviews (32)

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9.3

Riverside Care Complex has a Review Score of 9.3 (9.305) out of 10, based on 17 reviews in the last 2 years. Over all time Riverside Care Complex has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from Philip M (Son of Resident) published on 22 May 2023 Submitted via Website
Overall Experience
Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away.

Cost the chance of a potential £15k refund for Dad when he was end of life.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Apologies if there has been some confusion with our ongoing explanation regarding CHC Funding in this instance. For clarity, this is not something we are responsible for as it is an external clinician who would make the assessment and determine eligibility. If you would like to discuss this further, then please feel free to contact me directly.

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Review from Helen N (Daughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience
Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December.
Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New Zealand. Mum had dementia which increased exponentially after each fall she had had.
Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her.
In December Mum caught COVID and subsequently died on the 9th December.
I need to talk about communication between staff and myself as a relative.
I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death.
Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home.
Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation.

Please ask staff to communicate better with relatives.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to write a review about your experience with our home. It is lovely to hear that when you came over to the UK to visit Mum you were pleased with the level of care she was given and the environment where she lived. Thank you for bringing to our attention the points raised in your review which we will look into and use to improve our service.

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Review from Sheila G (Sister-in-law of Resident) published on 10 January 2023 Submitted via Postal Card
Overall Experience

My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to leave a review. Our team pride themselves on treating our residents with dignity and respect at all times and this feedback is wonderful to hear from family members. I will pass your kind words over to the care team.

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Review from Tim R (Nephew of Resident) published on 7 December 2022 Submitted via Website
Overall Experience

I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. It is an absolute pleasure to look after your uncle, I will pass on your kind feedback and thanks to the Care Team.

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Review from Peter K (Son of Resident) published on 19 July 2022 Submitted via Website
Overall Experience

My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to write a review. Mum was part of the family at Derwent House and it was a pleasure to care for her for so many years. Thank you for the kind words and support you have shared with the home and the staff, these will be passed over to the team. Relationships with...  

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Review from J H (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call. Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving your review. We are grateful for your kind words, the staff and residents have had a tough couple of years dealing with restrictions of covid but I am pleased to hear that you were happy with the level of care and support that mum received. I will pass your feedback over to...  

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Review from R B (Son of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving your review and feedback. It was a hard couple of years dealing with the covid restrictions but it is nice to be back to normal and welcoming all family and friends back into the home. I will pass over your lovely comments to the staff team.

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Review from Lesley B (Daughter of Resident) published on 23 June 2022 Submitted via Website
Overall Experience
Mam was admitted to Derwent House after a stroke left her virtually paralysed at the age of 92. Mam had previously been extremely independent so was extremely unhappy at needing all her care needs to be met by others.

The staff were all extremely kind. We had a few hiccups during Mam's stay but the staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving a review. Your kind words and appreciation towards the staff team mean so much and I will share these with everyone involved. It is lovely to hear that you were pleased with the care and treatment that your mum received and that if any concerns were brought to the team's attention then they are dealt with straight away. Thank you once again.

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Review from Cheryl S (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. It is always nice to receive such lovely positive feedback from residents and family members. Our team work extremely hard to provide the best care they can and I will make sure I pass your kind words over to everyone involved. Thank you again.

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Review from David F (Son of Resident) published on 24 January 2022 Submitted via Website
Overall Experience

My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. Because of the ever-changing guidelines for visitors in care homes we have accommodated visits the best that we can during this time and would love to welcome more extended visits should the restrictions allow. I am pleased to hear that you were happy with the service and...  

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Review from Alex-Jane H (Daughter of Resident) published on 16 January 2018 Submitted via Website
Overall Experience

Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.

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Review from David M (Son of Resident) published on 11 January 2017 Submitted via Website
Overall Experience

Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 October 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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