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20 Queenscourt, Wembley, HA9 7QU
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13 November 2025
My father, Albert, was a resident at Lee Valley Care Services, and I feel compelled to share my experience so that other families are aware of the serious concerns I have about this home. During his final three months there, my father suffered three major falls, each resulting in a hospital admission. Despite his known mobility issues and the fact that he is registered disabled, he was placed in a room on the first floor with stairs that he struggled to navigate. The environment itself is unsafe, with uneven floors, trip hazards, and insufficient safeguards to protect vulnerable residents from falling. Beyond safety, the standard of cleanliness and personal care was unacceptable. My father often came home dirty, unkempt, and smelling strongly of urine. His clothes, bedding, and personal items were in such poor condition that I had to throw everything away and buy him new clothes. No one should ever have to endure this, least of all elderly people entrusted to professional care.
Latest Reviews for Lee Valley Care Services
13 November 2025
My father, Albert, was a resident at Lee Valley Care Services, and I feel compelled to share my experience so that other families are aware of the serious concerns I have about this home. During his final three months there, my father suffered three major falls, each resulting in a hospital admission. Despite his known mobility issues and the fact that he is registered disabled, he was placed in a room on the first floor with stairs that he struggled to navigate. The environment itself is unsafe, with uneven floors, trip hazards, and insufficient safeguards to protect vulnerable residents from falling. Beyond safety, the standard of cleanliness and personal care was unacceptable. My father often came home dirty, unkempt, and smelling strongly of urine. His clothes, bedding, and personal items were in such poor condition that I had to throw everything away and buy him new clothes. No one should ever have to endure this, least of all elderly people entrusted to professional care.