Submit a Review for The Manor House Barnard Castle
John Street, Barnard Castle, County Durham, Barnard Castle, DL12 8ET
View full details of The Manor House Barnard CastleLatest Reviews for The Manor House Barnard Castle
09 March 2026
I am at the end of a spell of respite care recovering from major surgery. I have found experience to be as my scores excellent. All staff are very courteous and caring. Greet you as though you are an old friend which immediately puts you at your ease. Its like a dining out experience daily with a
wide and varied menu - and no washing up! The coffee lounge is a bonus for us and our visitors. Loads of activities morning and afternoon to keep our minds active. I have met some lovely residents and have made me feel very welcome. All of my visitors are impressed with The Manor House and all agree that choosing to stay here for my respite was the best decision.
04 March 2026
My sister was in The Manor House for over two years. The home is decorated to a really high standard and is immaculately clean. The staff are extremley kind and caring. But in the last few days of her life they excelled themselves and were a massive support to us her family. We cant thank them
enough.
04 March 2026
The care that mum received in The Manor House Care Home in Barnard Castle was excellent. All of the staff that I interacted with were so friendly and caring and they went out of their way to make it feel like a 'home'. Her room was lovely (I especially liked the fact that her door looked like a
proper front door) and the home itself was spotless and welcoming.
13 January 2026
I am very happy here - very helpful staff, and any requests are always attended to. Staff are very good, cheerful and polite. I am lucky that usually I am able to get out to the town. A weekly hairdresser is an asset. Food is good, and the additional menu makes an added choice for residents. Always
good help, when necessary from management. I would recommend this home to outsiders if asked.
20 November 2025
I cannot thank Manor House enough for the care given to my father in the 3 weeks he was with them before he died. He went there for open ended respite when we could no longer keep him safe in his home. Every member of staff we came across was wonderful. Friendly, professional, caring, helpful and
supportive, both to ourselves and Dad.
16 September 2025
My aunt lived in Manor House for five years on the dementia unit. The lounge areas and corridors are beautifully decorated and there is a bar where visitors can take residents for coffee and cake or a drink. There are also lovely garden areas where residents can sit out. It is very clean and
comfortable.
Best of all are the staff who always have time, always have a smile for residents and visitors and never appear to be impatient.
My aunt's physical health improved enormously when she moved in there.
Sadly she recently passed away but was never alone in her final hours, people were there talking to her, playing music and letting her know that she was cared for.
04 September 2025
My Mother has been cared for for nearly 8 years in Chester's Unit at Manor House
I am a medical professional and visited for work and was immediately impressed by the warmth of welcome, the knowledge staff had of the resident and the exceptional care afforded
I immediately enquired if there was a
vacancy for my Mother and was delighted when she was offered a room
Mum took a long time to accept her new home despite enjoying the good food and comfortable surroundings including the cafe for shared visits. One staff member and team showed exceptional patience in guiding her to settle
The simply outstanding care given over the years by an exceptional team from the Leadership of one staff member to the administration staff cleaners and handyman was remarkable and gave the family great comfort
Mum was safe ,content often happy despite her Dementia and enjoyed company and food until very shortly before her death in July She was nursed with the greatest respect and dignity and words cannot describe my thanks.
29 July 2025
My sister moved into The Manor House 4 months ago and has settled very well.
I live a distance away and so am unable to visit as often as I would wish, but this is compensated for by the fact that I can speak to the team leader and my sister at any time. The team leaders are also prompt at
communicating with me if needed.
I find all of the staff very welcoming when I visit and nothing is too much trouble. They are very caring and I feel confident that my sister is being well looked after and that she is safe and secure in their care.
04 June 2025
Aunt has been living here for over 3 years and absolutely loves it. She is very happy here and the care she receives is excellent. My aunt's room is always clean and tidy and she enjoys the activities provided. She has gained weight due to the excellent choice of food. I have peace of mind knowing
she is cared for so well.
21 March 2025
I have been visiting my partner most days over the last three months. In all that time the staff have been brilliant. Courteous, caring and welcoming.
19 February 2025
Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but
our elderly cousins thought that Christmas Day was excellent.
27 January 2025
My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very
friendly. The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.
27 January 2025
My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has
requested. I couldn't fault anything. Thank you Manor House staff.
15 January 2025
My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation
we are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.
14 January 2025
My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and
service is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.
31 October 2024
My mother is suffering from the early onset of Alzheimer's disease and required care whilst my wife and I went on holiday.
She had been to The Manor previously and enjoyed her break, so we booked her in for a 2-week stay. The place is very clean, well organised and the staff are fantastic. The food
is excellent. There are plenty of activities for residents to partake in, which Mum enjoyed.
I would not hesitate to recommend the Manor for short or long-term care.
14 October 2024
My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family
members. I find the care home definitely a 5-star.
14 October 2024
I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their
calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.
09 October 2024
My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it
down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.
26 July 2024
I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.
Latest Reviews for The Manor House Barnard Castle
09 March 2026
I am at the end of a spell of respite care recovering from major surgery. I have found experience to be as my scores excellent. All staff are very courteous and caring. Greet you as though you are an old friend which immediately puts you at your ease. Its like a dining out experience daily with a
wide and varied menu - and no washing up! The coffee lounge is a bonus for us and our visitors. Loads of activities morning and afternoon to keep our minds active. I have met some lovely residents and have made me feel very welcome. All of my visitors are impressed with The Manor House and all agree that choosing to stay here for my respite was the best decision.
04 March 2026
My sister was in The Manor House for over two years. The home is decorated to a really high standard and is immaculately clean. The staff are extremley kind and caring. But in the last few days of her life they excelled themselves and were a massive support to us her family. We cant thank them
enough.
04 March 2026
The care that mum received in The Manor House Care Home in Barnard Castle was excellent. All of the staff that I interacted with were so friendly and caring and they went out of their way to make it feel like a 'home'. Her room was lovely (I especially liked the fact that her door looked like a
proper front door) and the home itself was spotless and welcoming.
13 January 2026
I am very happy here - very helpful staff, and any requests are always attended to. Staff are very good, cheerful and polite. I am lucky that usually I am able to get out to the town. A weekly hairdresser is an asset. Food is good, and the additional menu makes an added choice for residents. Always
good help, when necessary from management. I would recommend this home to outsiders if asked.
20 November 2025
I cannot thank Manor House enough for the care given to my father in the 3 weeks he was with them before he died. He went there for open ended respite when we could no longer keep him safe in his home. Every member of staff we came across was wonderful. Friendly, professional, caring, helpful and
supportive, both to ourselves and Dad.
16 September 2025
My aunt lived in Manor House for five years on the dementia unit. The lounge areas and corridors are beautifully decorated and there is a bar where visitors can take residents for coffee and cake or a drink. There are also lovely garden areas where residents can sit out. It is very clean and
comfortable.
Best of all are the staff who always have time, always have a smile for residents and visitors and never appear to be impatient.
My aunt's physical health improved enormously when she moved in there.
Sadly she recently passed away but was never alone in her final hours, people were there talking to her, playing music and letting her know that she was cared for.
04 September 2025
My Mother has been cared for for nearly 8 years in Chester's Unit at Manor House
I am a medical professional and visited for work and was immediately impressed by the warmth of welcome, the knowledge staff had of the resident and the exceptional care afforded
I immediately enquired if there was a
vacancy for my Mother and was delighted when she was offered a room
Mum took a long time to accept her new home despite enjoying the good food and comfortable surroundings including the cafe for shared visits. One staff member and team showed exceptional patience in guiding her to settle
The simply outstanding care given over the years by an exceptional team from the Leadership of one staff member to the administration staff cleaners and handyman was remarkable and gave the family great comfort
Mum was safe ,content often happy despite her Dementia and enjoyed company and food until very shortly before her death in July She was nursed with the greatest respect and dignity and words cannot describe my thanks.
29 July 2025
My sister moved into The Manor House 4 months ago and has settled very well.
I live a distance away and so am unable to visit as often as I would wish, but this is compensated for by the fact that I can speak to the team leader and my sister at any time. The team leaders are also prompt at
communicating with me if needed.
I find all of the staff very welcoming when I visit and nothing is too much trouble. They are very caring and I feel confident that my sister is being well looked after and that she is safe and secure in their care.
04 June 2025
Aunt has been living here for over 3 years and absolutely loves it. She is very happy here and the care she receives is excellent. My aunt's room is always clean and tidy and she enjoys the activities provided. She has gained weight due to the excellent choice of food. I have peace of mind knowing
she is cared for so well.
21 March 2025
I have been visiting my partner most days over the last three months. In all that time the staff have been brilliant. Courteous, caring and welcoming.
19 February 2025
Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but
our elderly cousins thought that Christmas Day was excellent.
27 January 2025
My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very
friendly. The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.
27 January 2025
My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has
requested. I couldn't fault anything. Thank you Manor House staff.
15 January 2025
My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation
we are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.
14 January 2025
My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and
service is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.
31 October 2024
My mother is suffering from the early onset of Alzheimer's disease and required care whilst my wife and I went on holiday.
She had been to The Manor previously and enjoyed her break, so we booked her in for a 2-week stay. The place is very clean, well organised and the staff are fantastic. The food
is excellent. There are plenty of activities for residents to partake in, which Mum enjoyed.
I would not hesitate to recommend the Manor for short or long-term care.
14 October 2024
My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family
members. I find the care home definitely a 5-star.
14 October 2024
I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their
calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.
09 October 2024
My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it
down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.
26 July 2024
I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.