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- The Manor House Barnard Castle care home

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room to support privacy and dignity.
The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar....
Care Provided by The Manor House Barnard Castle
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at The Manor House Barnard Castle will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Manor House Barnard Castle for full pricing details and T&Cs.
Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sharon Harrison(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- The home welcome visitors as an integral part of day-to-day care home life.
Parking
- There is onsite parking, including disabled spaces.
The Manor House Barnard Castle Reviews (70)
The Manor House Barnard Castle has a Review Score of 9.8 (9.788) out of 10, based on 22 reviews in the last 2 years.
Over all time The Manor House Barnard Castle has 70 reviews.
My husband received good general care, although at no time was his 'care plan' ever shared with me. Some of the staff were worthy of particul note - Liz, Gaber the handyman, Shima and Angela care staff to name a few. There were times when I thought some of the staff hadn't received sufficient training. There was a programme of activities published but my husband was never invited to attend. I accompanied him to a few activities.
Thank you for taking the time to share your feedback about your husband's stay at The Manor House Barnard Castle. We are sorry to hear that aspects of your experience did not fully meet expectations. We're always happy to discuss care plans, staff training, activities and any other aspects of our...
I'm writing to express my heartfelt appreciation for the exceptional care my aunt receives at the Manor. The facilities are beautifully maintained, with her room always kept clean and tidy. The staff treat her with the utmost dignity, going above & beyond to make her feel like part of an extended family. The housekeepers are friendly and approachable, contributing to a warm environment. The activities offered remind me of five-star hotel entertainment, ensuring residents are engaged & happy. The food is delicious and home cooked, with chefs always willing to accommodate special requests, loves her black pudding. It is evident that management leads with excellence, as the entire team from maintenance, admin to front of house, everyone works seamlessly to provide outstanding support. Knowing my aunt is safe and well cared for allows me to enjoy our time together as her niece rather than her caregiver, which brings me great peace of mind. The carers & team leaders are angels in disguise.
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us to hear how happy your Aunt is and how reassured you feel knowing she is safe, comfortable, and well cared for. Providing a warm, homely environment where residents are treated with dignity, respect,...
Staff excellent, rooms very nice, especially newly refurbished common rooms/spaces. Some attention needs to be made to bedrooms, e.g armchairs far too low to get out of, especially for residents/users with knee issues. Some furniture is showing it's age, e.g very worn arms, in-adequate cushioning, some upholstery badly stained and some chairs smelt of urine. Meal ordering times felt rushed, although food was ok - not always hot. Clothes not tagged quickly enough, hence some items went missing. These comment should not be viewed as a criticism of the staff, but just general management issues. Medicine was dealt with well - overall experience was very positive.
We also truly appreciate your...
I am at the end of a spell of respite care recovering from major surgery. I have found experience to be as my scores excellent. All staff are very courteous and caring. Greet you as though you are an old friend which immediately puts you at your ease. Its like a dining out experience daily with a wide and varied menu - and no washing up! The coffee lounge is a bonus for us and our visitors. Loads of activities morning and afternoon to keep our minds active. I have met some lovely residents and have made me feel very welcome. All of my visitors are impressed with The Manor House and all agree that choosing to stay here for my respite was the best decision.
Thank you for taking the time to share your feedback following your respite stay at The Manor House. We are delighted to hear that your stay while recovering from surgery was such a positive experience. It means a great deal to our team to know that you felt welcomed, comfortable, and well cared...
My sister was in The Manor House for over two years. The home is decorated to a really high standard and is immaculately clean. The staff are extremley kind and caring. But in the last few days of her life they excelled themselves and were a massive support to us her family. We cant thank them enough.
The care that mum received in The Manor House Care Home in Barnard Castle was excellent. All of the staff that I interacted with were so friendly and caring and they went out of their way to make it feel like a 'home'. Her room was lovely (I especially liked the fact that her door looked like a proper front door) and the home itself was spotless and welcoming.
Thank you for your kind words about the care your mother received with us at The Manor House Care Home. It was truly a pleasure to provide care for such a lovely lady. We are delighted to hear that you found our staff friendly and that the environment felt like home, just as it should. Your...
I am very happy here - very helpful staff, and any requests are always attended to. Staff are very good, cheerful and polite. I am lucky that usually I am able to get out to the town. A weekly hairdresser is an asset. Food is good, and the additional menu makes an added choice for residents. Always good help, when necessary from management. I would recommend this home to outsiders if asked.
I cannot thank Manor House enough for the care given to my father in the 3 weeks he was with them before he died. He went there for open ended respite when we could no longer keep him safe in his home. Every member of staff we came across was wonderful. Friendly, professional, caring, helpful and supportive, both to ourselves and Dad.
We strive to create a safe, warm, and dignified environment for every resident, and it means a great deal...
Best of all are the staff who always have time, always have a smile for residents and visitors and never appear to be impatient.
My aunt's physical health improved enormously when she moved in there.
Sadly she recently passed away but was never alone in her final hours, people were there talking to her, playing music and letting her know that she was cared for.
I am a medical professional and visited for work and was immediately impressed by the warmth of welcome, the knowledge staff had of the resident and the exceptional care afforded
I immediately enquired if there was a vacancy for my Mother and was delighted when she was offered a room
Mum took a long time to accept her new home despite enjoying the good food and comfortable surroundings including the cafe for shared visits. One staff member and team showed exceptional patience in guiding her to settle
The simply outstanding care given over the years by an exceptional team from the Leadership of one staff member to the administration staff cleaners and handyman was remarkable and gave the family great comfort
Mum was safe ,content often happy despite her Dementia and enjoyed company and food until very shortly before her death in July She was nursed with the greatest respect and dignity and words cannot describe my thanks.
I live a distance away and so am unable to visit as often as I would wish, but this is compensated for by the fact that I can speak to the team leader and my sister at any time. The team leaders are also prompt at communicating with me if needed.
I find all of the staff very welcoming when I visit and nothing is too much trouble. They are very caring and I feel confident that my sister is being well looked after and that she is safe and secure in their care.
Thank you so much for your kind and thoughtful review. We're delighted your sister has settled in well with us here at The Manor House Barnard Castle and that you feel confident in the care and support she receives. Our team strives every day to create a safe, welcoming, and compassionate...
Aunt has been living here for over 3 years and absolutely loves it. She is very happy here and the care she receives is excellent. My aunt's room is always clean and tidy and she enjoys the activities provided. She has gained weight due to the excellent choice of food. I have peace of mind knowing she is cared for so well.
I have been visiting my partner most days over the last three months. In all that time the staff have been brilliant. Courteous, caring and welcoming.
Thank you for taking the time to leave The Manor House Barnard Castle a review. We love having your partner here with us and are really pleased you rate our Care/Support as excellent. If you have any queries about the care or facilities at any stage, our door is always open, please don't hesitate to speak with me. Thank you again for your time and we look forward to seeing you again soon.
Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but our elderly cousins thought that Christmas Day was excellent.
My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very friendly. The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.
Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to...
My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has requested. I couldn't fault anything. Thank you Manor House staff.
Thank you for leaving The Manor House a review. It's great to see you rate Overall Experience as Excellent. Your feedback is greatly appreciated and will be passed on to all the team!
My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation we are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.
Thank you for leaving The Manor House a review. We pride ourselves on delivering high-quality person-centred care within an environment that is luxurious, comfortable and feels like home. We are grateful to see you have left an excellent review and will be sure to pass your kind words over to the wider team.
My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and service is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.
Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to...
She had been to The Manor previously and enjoyed her break, so we booked her in for a 2-week stay. The place is very clean, well organised and the staff are fantastic. The food is excellent. There are plenty of activities for residents to partake in, which Mum enjoyed.
I would not hesitate to recommend the Manor for short or long-term care.
My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family members. I find the care home definitely a 5-star.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.
News (6) & Events (0)
- 11 Jun 2026
Anchor care homes across the North, including The Manor House in Barnard Castle are inviting local people to come together and enjoy the football this summer as they host World...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 19 Nov 2024
An Anchor care home has held a celebration event to mark 15 years since it first opened its doors to residents. Residents at Anchor’s The Manor House Barnard Castle in...
There are no upcoming events for The Manor House Barnard Castle.
Meet the Team (3)

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and now deputy manager. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.
I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.
I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.
I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.
Frequently Asked Questions about The Manor House Barnard Castle
What types of Care is The Manor House Barnard Castle registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Manor House Barnard Castle have?
There are 76 Single Rooms.
What are the Facilities & Services at The Manor House Barnard Castle?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Manor House Barnard Castle to the centre of Barnard Castle?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Barnard Castle to verify any information. View our terms and conditions. The Manor House Barnard Castle has an Enhanced Service -more info.