The Manor House Barnard Castle, Barnard Castle, Durham
The Manor House Barnard Castle, Barnard Castle, Durham
The Manor House Barnard Castle, Barnard Castle, Durham

The Manor House Barnard Castle is purpose-built to provide residents with a luxury lifestyle, alongside the effective practice of skilled and professional care.

Residents can enjoy a spacious interior, en-suite bedrooms, a private garden, and social 'hub' areas that are excellent for refreshments and communal activities.

As well as skilled residential provision the home employs carers who are skilled in an innovative approach towards Dementia care.

Group: Hadrian Healthcare Holdings Ltd

Person in charge: Kim Whelan (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Manor House Barnard Castle: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.3 The Manor House Barnard Castle has a Review Score of 6.3 (6.308)

The Review Score of 6.3 (maximum of 10) for The Manor House Barnard Castle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Manor House Barnard Castle in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for The Manor House Barnard Castle is calculated as follows: ( (29 Excellents x 5) + (18 Goods x 4) ) ÷ 47 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.691 Points relating to the number of positive Reviews for The Manor House Barnard Castle is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15.2 Target = 0.132 , then divided by 2 = 0.066

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor House Barnard Castle?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor House Barnard Castle

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

This home is lovely the staff are very nice and caring. The service by all the house staff is excellent. Mum has a lovely room with garden view and on to the street which she loves watching people come and go. The manager is so helpful and seems to always be there.

How likely would you be to recommend The Manor House Barnard Castle? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Barnard Castle responded to this review on 05 Jan 2017:

Many thanks for taking the time to write this review as we really value your feedback. We are pleased that the care, service and accommodation standards at The Manor House Barnard Castle are meeting your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.

My husband spent two weeks in The Manor House and I was very impressed with the staff and the residents, which made the whole experience for my husband such a happy time.

How likely would you be to recommend The Manor House Barnard Castle? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Morag Purvis, Operations Director at The Manor House Barnard Castle responded to this review on 29 Jul 2016:

Thank you for taking the time to write this review. We are pleased that the care and service standards at The Manor House Barnard Castle met your expectations. As a company we constantly endeavour to provide the highest standard of individual care and we value feedback from the people who use our facilities.

A pleasant experience. All staff and managers were very professional.

How likely would you be to recommend The Manor House Barnard Castle? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Morag Purvis, Operations Director at The Manor House Barnard Castle responded to this review on 05 Nov 2015:

Thank you for taking the time to review your experience at The Manor House. We are pleased to hear that you found everything to be favourable.

I am very happy here. More so than at home as I have company and friends here. The gardens are beautiful here. I have made some nice friends, the care staff are always very kind to you. Everything is very nice. I can have my hair and nails done, washing, good food, daily exercise and various exercise classes. Trips out to the theatre and local areas of interest. I also enjoy the art classes.

How likely would you be to recommend The Manor House Barnard Castle? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director at The Manor House Barnard Castle responded to this review on 22 Oct 2015:

Thank you for taking the time to review your experience of The Manor House Barnard Castle. We are always very keen to receive feedback on the service provided and it is especially nice to note that your experience has been so favourable.

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Care Home Idol 2016

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