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- The Manor House Barnard Castle care home

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers a lovely environment while providing 24-hour care in generous bedroom suites, each with an en suite wet room to support privacy and dignity. The Manor House Barnard Castle is located in a residential area close to the centre of Barnard Castle and close to road links and local villages.
The home provides quality care and elegant...
Care Provided by The Manor House Barnard Castle
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at The Manor House Barnard Castle will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Manor House Barnard Castle for full pricing details and T&Cs.
Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sharon Harrison (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- The home welcome visitors as an integral part of day-to-day care home life.
Parking
- There is onsite parking, including disabled spaces.
The Manor House Barnard Castle Reviews (73)
The Manor House Barnard Castle has a Review Score of 9.8 (9.766) out of 10, based on 25 reviews in the last 2 years.
Over all time The Manor House Barnard Castle has 73 reviews.
I knew my aunt was in the best of hands, even when we couldn't visit during Covid, I never had to worry about her.
At the very end, the staff were just wonderful, their care and compassion for my aunt and for myself is something that I will be eternally grateful for.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our staff as excellent. Thank you for your wonderful feedback and I will pass this on to all colleagues. Our team aim to provide the highest standards of care and are selected for their personal...
My husband was only in The Manor House for seven days for palliative care supported by the district nurses. He was made to feel very welcome, he was cared for and looked after extremely well. Nothing was too much trouble. Everyone who visited him was welcomed and offered a drink or support if required. We were kept informed as to any treatment given to him by the home or district nurses. At the end of his life, the care by the night staff was outstanding and professional. Thank you.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate all areas of our home as excellent. It was lovely to read your kind feedback and I will pass this on to our team. We aim to provide the highest standards of end-of-life care at the appropriate time for our residents and we are also always here to provide support to loved ones when needed.
This has been the first time that we have had to find a care home for our parents. We visited a selection before choosing The Manor House Barnard Castle. The home is purpose-built, providing excellent accommodation. The carers are all welcoming and knowledgeable, working in a calm manner in difficult circumstances. We are very grateful to the home and would have been lost without their help.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our facilities as excellent. We really appreciate your lovely feedback and I will ensure that our team are aware. In addition to providing the best person-centred care for our residents, were...
My sister has been in the home since July 2022 after a diagnosis of dementia was found. The home itself is like a five-star hotel, I've never been in a home like it, it's fantastic. The Christmas decorations in the home are fabulous and I find the staff very pleasant and approachable at any time. My sister wasn't a very good mixer around people but I've found now, she is more interactive with others and will participate in activities provided internally and externally, which is a massive improvement in her mental health. Her room is spot-on and immaculate, which is a credit to the housekeeping team. The maintenance men are always there if you need anything done in the room, i.e. if you need pictures hanging etc. Overall, I would highly recommend this home and have sent brochures to Cornwall for extended family.
Overall, I am very impressed with The Manor House. The cheerfulness and courtesy of the staff are outstanding. A clear-cut list of services on admission would be very helpful e.q a change of bed and towels, personal laundry day, times of meals etc would be appreciated.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our staff as excellent. I will ensure that your lovely feedback regarding our team is passed on. We've discussed the matters raised and understand that you are happy with our arrangements. I have an open-door policy to discuss all aspects of our care.
All are good with good care.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our facilities as excellent. We’re very pleased that you enjoy living with us.
Since coming here several years ago and regaining my health, I have come to appreciate the care and friendliness I am receiving. I am pleased we have a pleasant garden to walk in with seats provided for use - weather permitting - where I can meet and chat with other residents, as well as in the lounge and dining room.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our overall experience as very good. We’re pleased that your health has improved since you came to live with us and that you’re enjoying our facilities and the company of our other residents. I...
I find it very pleasant and friendly to live here.
My Dad has been in the Care Home nearly a year. He receives exceptional care and support from all of the Care Staff. It provides a real community and all staff members whether Care, Housekeeping, Maintenance etc regularly go out of their way to chat to Dad. He really enjoys the varied activities and has a good social life within the home. I would highly recommend The Manor House Barnard Castle for their caring and positive attitude.
Mum came here for two weeks of respite care. The home is very nice and welcoming and her room was lovely. Mum settled and looks very well rested and looks better than she has for ages. Visited a few times and Mum was very settled.
From day one, the manager and her co-workers have been professional, friendly, considerate and caring. Mum has settled extremely well and is happy when I leave, which tells me lots. Thank you so, so much for all her care.
A warm-hearted place and lovely carers. Comfortable and relaxed surroundings with good food. Staff are always on hand to chat and reassure with any worries or concerns. I feel my worries have been lifted since I visited.
My Mum is 93 and has mild confusion and has poor mobility. She was living indepently until 2020 and I was worried sick about her as she kept having falls, hated carers coming into her own home and trying to organise her, she was missing medication as well. Since she has been in the Manor House, Covid permitting, I see her once a week and apart from an occasional blip in care, the key thing for me is that she is contented and her health has stabilised. She is well fed, well medicated and has her other personal needs met. The staff have been absolutely marvellous working through the pandemic. When things aren't quite right, I find the staff responsive to the issues I raise and you genuinely feel they are doing their best under extremely difficult conditions. Would I recommend The Manor House to someone else considering residential care - most definitely.
The care at The Manor House was exemplary. They are all professional and caring at the same time. My uncle was very happy living in the home. I would definitely recommend the Manor House at Barnard Castle.
My aunt celebrated her 100th birthday in March 2021. A few family members were able to be with her via a window visit and zoom. It was lovely to see the attention given to her by members of staff, and their help when needed with opening her cards - one from the Queen of course. We saw a high level of affectionate care coupled with respect for her independence.
My mother is always treated with respect and her best interests are always considered. The caregivers are dedicated. The front-of-house staff are encouraging in the activities they provide.
Totally spot on.
The home is very well decorated extremely clean feeling more of a luxury hotel rather than a care home.
She had the very best of professional care while staying there and appeared to be relaxed and content.
The management and staff were always available to discuss any aspect that arose.
They showed genuine concern for my sister during an extremely difficult time at the end of her life.
I would like to thank all the staff in The Manor House for all their help and I am grateful for the kindness, also the understanding shown in those eight challenging days.
We cannot thank The Manor House enough for everything.
From our first visit with the manager to when he passed away the level of service was exceptional. He was always comfortable and the communication was fantastic.
The building internally and externally were both exceptionally clean.
I would like to thank all the staff during this difficult period (covid19) for going that extra mile.
To summarise;
I would strongly recommend this care home without doubt and overall the support provided was exemplary in all areas.
I visit The Manor House in John Street, Barnard Castle twice a week with my therapy dog which gives the residents and staff great pleasure. My only thought is that there are not enough experienced staff to meet all the needs of all those in the dementia ward and with not enough activities happening to keep them busy - yes there are activities but not really enough. It is a beautifully equipped home and for those a lovely place to be with excellent dedication.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 September 2026We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.
News (6) & Events (0)
- 11 Jun 2026
Anchor care homes across the North, including The Manor House in Barnard Castle are inviting local people to come together and enjoy the football this summer as they host World...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 19 Nov 2024
An Anchor care home has held a celebration event to mark 15 years since it first opened its doors to residents. Residents at Anchor’s The Manor House Barnard Castle in...
There are no upcoming events for The Manor House Barnard Castle.
Accreditations
There are no accreditations posted yet for The Manor House Barnard Castle.
Meet the Team (3)

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and now deputy manager. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.
I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.
I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.
I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.
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