The Manor House Barnard Castle

My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation we are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.

My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and service is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.

I would not hesitate to recommend the Manor for short or long-term care.

My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family members. I find the care home definitely a 5-star.

I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.

My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.

I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.

My husband came to live in The Manor House on January 3rd 2024. From the moment we entered, I was impressed and reassured by the warm welcome we received. He has settled extremely well due mainly to the caring and patient staff and homely surroundings. When we had to attend the hospital for an operation they attended to all the arrangements and his follow-up needs. I cannot thank them enough.

I find the staff are great with my sister who has lived here for over a year now. They are knowledgeable in dementia and can anticipate her needs when required. Her room is beautiful and always very clean and tidy, my sister loves the food and she loves the social aspect of living here. There is always something for her to do. On the whole, my sister enjoys living here and has great relationships with the staff.

In summary, The Manor House is a lovely, well-kept environment but what makes it especially special is its staff.

My mum and dad were in The Manor House Barnard Castle for eighteen months, Mum on Chester dementia unit and Dad on Bowes. Mum adjusted well to Chester unit and was well loved, I had complete confidence in her care and all the staff were wonderful with her and they knew just what to do and say to put her at ease, I am very grateful for all the love and care she received. Dad really didn’t want to be in a home but recognised he needed the care they could give and I could not manage at home. It was a lovely room and the staff were very patient and kind, even making sure he had his glass of wine with his meal at lunchtime. From the time of having to leave them in the home, I had complete confidence they were both in very capable hands and well looked after, also I knew they would always let me know if they were not well or had a fall. The staff also arranged visits for Mum to see Dad as often as he wanted, visiting for us was good and always a cup of coffee provided. Thank you all.

The Manor House Barnard Castle understands my mother's physical and well-being needs and meets all of these expertly. The activities organised in The Manor House really suit my mother. They give her purpose, a sense of fulfilment and enjoyment. She has friends in The Manor House. She enjoys the luxury of space and environment that The Manor House offers.

The Manor House has a lovely atmosphere, both for residents and visitors.

No complaints, can't praise The Manor House Barnard Castle enough.

While my nana has been a resident here, I can honestly say I could not be happier with the care she receives from all the staff. She is so well cared for and absolutely loves the place. All the staff are very friendly, polite and extremely helpful. Thank you all for your hard work.

My lovely mum went into The Manor House for a week respite, initially, but then stayed for over six years. All the staff, carers, cleaning staff, activities staff, management etc, are the most lovely caring individuals you would like to meet. My mum was so happy there, enjoying activities, a liqueur in her coffee, outings when she could - the staff couldn't do enough for her. Mum went downhill very quickly, and the staff were so kind and considerate to us all - Mum passed away peacefully two weeks ago. I still go in to see everyone as it became my second home as well, and they all welcome me - I honestly can't thank them enough.

Thank you to all the staff.

Well cared for by all the kind and attentive staff. The home is well maintained and his bedroom was always clean and tidy.

My mam was admitted to The Manor House Barnard Castle in January 2023 after struggling to look after herself at home. She initially came for a week's respite and from the first day, stated she would not be returning home. The staff are 100% committed and go above and beyond to make The Manor House a fantastic place for the residents to feel safe and welcome. The activities team do a fantastic job and Mam has said many times she does not feel lonely anymore. I would recommend The Manor House Barnard Castle, 100%.

Very satisfactory/good service all-round.