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- The Manor House Barnard Castle care home

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room to support privacy and dignity.
The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar....
Care Provided by The Manor House Barnard Castle
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at The Manor House Barnard Castle will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Manor House Barnard Castle for full pricing details and T&Cs.
Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sharon Harrison(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- The home welcome visitors as an integral part of day-to-day care home life.
Parking
- There is onsite parking, including disabled spaces.
The Manor House Barnard Castle Reviews (70)
The Manor House Barnard Castle has a Review Score of 9.8 (9.788) out of 10, based on 22 reviews in the last 2 years.
Over all time The Manor House Barnard Castle has 70 reviews.
I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.
My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.
I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.
My husband came to live in The Manor House on January 3rd 2024. From the moment we entered, I was impressed and reassured by the warm welcome we received. He has settled extremely well due mainly to the caring and patient staff and homely surroundings. When we had to attend the hospital for an operation they attended to all the arrangements and his follow-up needs. I cannot thank them enough.
I find the staff are great with my sister who has lived here for over a year now. They are knowledgeable in dementia and can anticipate her needs when required. Her room is beautiful and always very clean and tidy, my sister loves the food and she loves the social aspect of living here. There is always something for her to do. On the whole, my sister enjoys living here and has great relationships with the staff.
The Manor House, itself, is a lovely environment, it is immaculately clean and well-kept. All of the staff, wherever they work, are kind and considerate with both Mum and her relatives and friends.
Mum celebrated her 90th birthday recently and everyone went out of their way to make it a special day, with a special shout-out to the kitchen who put on a lovely spread for lunch, despite having other commitments that day.
In summary, The Manor House is a lovely, well-kept environment but what makes it especially special is its staff.
My mum and dad were in The Manor House Barnard Castle for eighteen months, Mum on Chester dementia unit and Dad on Bowes. Mum adjusted well to Chester unit and was well loved, I had complete confidence in her care and all the staff were wonderful with her and they knew just what to do and say to put her at ease, I am very grateful for all the love and care she received. Dad really didn’t want to be in a home but recognised he needed the care they could give and I could not manage at home. It was a lovely room and the staff were very patient and kind, even making sure he had his glass of wine with his meal at lunchtime. From the time of having to leave them in the home, I had complete confidence they were both in very capable hands and well looked after, also I knew they would always let me know if they were not well or had a fall. The staff also arranged visits for Mum to see Dad as often as he wanted, visiting for us was good and always a cup of coffee provided. Thank you all.
The Manor House Barnard Castle understands my mother's physical and well-being needs and meets all of these expertly. The activities organised in The Manor House really suit my mother. They give her purpose, a sense of fulfilment and enjoyment. She has friends in The Manor House. She enjoys the luxury of space and environment that The Manor House offers.
I cannot speak too highly of all the staff who are polite, friendly and very efficient and caring.
The Manor House has a lovely atmosphere, both for residents and visitors.
Thank you for your review for The Manor House Barnard Castle - it means a lot that you've taken the time to leave us feedback. We are glad that you think of us as being superb and that you rate staff so highly. This is wonderful feedback which I'll pass on to all colleagues. We are here to help, as...
Such a relief to know the care is consistent and kind.
No complaints, can't praise The Manor House Barnard Castle enough.
Thank you for taking the time to review The Manor House Barnard Castle, it really does mean a lot to us. We are pleased you rate our staff as being warm and welcoming to residents and visitors. Thank you for your wonderful feedback and I will pass this on to all colleagues. Our team aim to provide...
While my nana has been a resident here, I can honestly say I could not be happier with the care she receives from all the staff. She is so well cared for and absolutely loves the place. All the staff are very friendly, polite and extremely helpful. Thank you all for your hard work.
My lovely mum went into The Manor House for a week respite, initially, but then stayed for over six years. All the staff, carers, cleaning staff, activities staff, management etc, are the most lovely caring individuals you would like to meet. My mum was so happy there, enjoying activities, a liqueur in her coffee, outings when she could - the staff couldn't do enough for her. Mum went downhill very quickly, and the staff were so kind and considerate to us all - Mum passed away peacefully two weeks ago. I still go in to see everyone as it became my second home as well, and they all welcome me - I honestly can't thank them enough.
Thank you to all the staff.
Well cared for by all the kind and attentive staff. The home is well maintained and his bedroom was always clean and tidy.
My mam was admitted to The Manor House Barnard Castle in January 2023 after struggling to look after herself at home. She initially came for a week's respite and from the first day, stated she would not be returning home. The staff are 100% committed and go above and beyond to make The Manor House a fantastic place for the residents to feel safe and welcome. The activities team do a fantastic job and Mam has said many times she does not feel lonely anymore. I would recommend The Manor House Barnard Castle, 100%.
Very satisfactory/good service all-round.
The staff were very friendly and professional, they had entertainment on where residents and visitors could go to see an excellent singer and it was enjoyed by all. Very clean and nothing is a bother to all. Residents look very well looked after and are treated with the utmost respect.
I knew my aunt was in the best of hands, even when we couldn't visit during Covid, I never had to worry about her.
At the very end, the staff were just wonderful, their care and compassion for my aunt and for myself is something that I will be eternally grateful for.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our staff as excellent. Thank you for your wonderful feedback and I will pass this on to all colleagues. Our team aim to provide the highest standards of care and are selected for their personal...
My husband was only in The Manor House for seven days for palliative care supported by the district nurses. He was made to feel very welcome, he was cared for and looked after extremely well. Nothing was too much trouble. Everyone who visited him was welcomed and offered a drink or support if required. We were kept informed as to any treatment given to him by the home or district nurses. At the end of his life, the care by the night staff was outstanding and professional. Thank you.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate all areas of our home as excellent. It was lovely to read your kind feedback and I will pass this on to our team. We aim to provide the highest standards of end-of-life care at the appropriate time for our residents and we are also always here to provide support to loved ones when needed.
This has been the first time that we have had to find a care home for our parents. We visited a selection before choosing The Manor House Barnard Castle. The home is purpose-built, providing excellent accommodation. The carers are all welcoming and knowledgeable, working in a calm manner in difficult circumstances. We are very grateful to the home and would have been lost without their help.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our facilities as excellent. We really appreciate your lovely feedback and I will ensure that our team are aware. In addition to providing the best person-centred care for our residents, were...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.
News (6) & Events (0)
- 11 Jun 2026
Anchor care homes across the North, including The Manor House in Barnard Castle are inviting local people to come together and enjoy the football this summer as they host World...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 19 Nov 2024
An Anchor care home has held a celebration event to mark 15 years since it first opened its doors to residents. Residents at Anchor’s The Manor House Barnard Castle in...
There are no upcoming events for The Manor House Barnard Castle.
Meet the Team (3)

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and now deputy manager. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.
I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.
I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.
I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.
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