The Manor House Barnard Castle

John Street, Barnard Castle, County Durham, DL12 8ET
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9.9 64 Reviews
  • The Manor House Barnard Castle, Barnard Castle
The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room to support privacy and dignity.

The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar.

Whatever you or your loved one need, whether it’s respite or convalescence, a comfortable home and some assistance with everyday tasks, or tailored dementia care, The Manor House Barnard Castle has the expertise and the facilities to provide it.

The home's team is caring, professional and absolutely dedicated to the support and wellbeing of residents.
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Care Provided by The Manor House Barnard Castle

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Our colleagues at The Manor House Barnard Castle will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact The Manor House Barnard Castle to find out the exact price for your requirements.

Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sharon Harrison (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • The home welcome visitors as an integral part of day-to-day care home life.

Parking

  • There is onsite parking, including disabled spaces.

The Manor House Barnard Castle Reviews (64)

9.9

The Manor House Barnard Castle has a Review Score of 9.9 (9.859) out of 10, based on 21 reviews in the last 2 years.
Over all time The Manor House Barnard Castle has 64 reviews.

Overall Experience
  • 53
  • 11
  • 0
  • 0
  • 0
Date Published
  • 64
  • 5
  • 8
  • 21
  • 43
Reviewer Connection to The Manor House Barnard Castle
  • 17
  • 9
  • 9
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Carole S (Daughter of Resident) published on 5 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is lovely the staff are very nice and caring. The service by all the house staff is excellent. Mum has a lovely room with garden view and on to the street which she loves watching people come and go. The manager is so helpful and seems to always be there.
Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Barnard CastleMany thanks for taking the time to write this review as we really value your feedback. We are pleased that the care, service and accommodation standards at The Manor House Barnard Castle are meeting your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.
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Review from Jane P (Wife of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent two weeks in The Manor House and I was very impressed with the staff and the residents, which made the whole experience for my husband such a happy time.
Reply from Morag Purvis, Operations Director at The Manor House Barnard CastleThank you for taking the time to write this review. We are pleased that the care and service standards at The Manor House Barnard Castle met your expectations. As a company we constantly endeavour to provide the highest standard of individual care and we value feedback from the people who use our facilities.
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Review from Doreen N (Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant experience. All staff and managers were very professional.
Reply from Morag Purvis, Operations Director at The Manor House Barnard CastleThank you for taking the time to review your experience at The Manor House. We are pleased to hear that you found everything to be favourable.
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Review from Olive P (Resident) assisted by family/friend published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here. More so than at home as I have company and friends here. The gardens are beautiful here. I have made some nice friends, the care staff are always very kind to you. Everything is very nice. I can have my hair and nails done, washing, good food, daily exercise and various exercise
classes. Trips out to the theatre and local areas of interest. I also enjoy the art classes.
Reply from Morag Purvis, Operations Director at The Manor House Barnard CastleThank you for taking the time to review your experience of The Manor House Barnard Castle. We are always very keen to receive feedback on the service provided and it is especially nice to note that your experience has been so favourable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Manor House Barnard Castle is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for The Manor House Barnard Castle is calculated as follows: ( (209 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 241 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House Barnard Castle is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 05 Jan 2026

We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.

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Awards / Recognitions (10)

Meet the Team (3)

Debbie

Debbie Wilson

Job Title: Deputy Manager Joined: 2011

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and now deputy manager. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.


I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.

Laura

Laura Erskine

Job Title: Deputy Manager Joined: 2013

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.

Michelle

Michelle Middleton

Job Title: Administrator Joined: 2020

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.


I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.


I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.

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