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- The Manor House Barnard Castle care home

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

I would recommend this home to outsiders if asked.Margaret T(Resident / Service User)

I cannot thank Manor House enough for the care given to my fatherJackie H(Daughter of Resident/Service User)

Best of all are the staff who always have time, always have a smile for residents and visitorsSusan P(Niece of Resident/Service User)

The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room to support privacy and dignity.
The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar....
Care Provided by The Manor House Barnard Castle
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at The Manor House Barnard Castle will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Manor House Barnard Castle for full pricing details and T&Cs.
Contact The Manor House Barnard Castle to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sharon Harrison(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Visiting
- The home welcome visitors as an integral part of day-to-day care home life.
Parking
- There is onsite parking, including disabled spaces.
The Manor House Barnard Castle Reviews (70)
The Manor House Barnard Castle has a Review Score of 9.8 (9.788) out of 10, based on 22 reviews in the last 2 years.
Over all time The Manor House Barnard Castle has 70 reviews.
My mum had a medical issue which was brought to the attention of a staff member. An ambulance had to be called and there were several conversations with dispatch to establish the cause and nature of the problem. Throughout the whole episode, one carer, in particular, was fantastic. She stayed with mum during the wait, reassured her and kept checking medical condition. She was both kind and professional during the experience. A credit to the home. It's nice to find someone so dedicated. Big thank you from all the family.
An excellent relationship with management and staff for relatives. Overall a beautiful home, if sometimes a little understaffed. All categories "good" or better with the exception of catering which seems to be only average and which is heavily criticised in a recent residents survey. Management admits it is in need of improvement.
Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you are extremely likely to recommend our home. We use a dependency tool to calculate our staff numbers to ensure that we meet the needs of our residents at all times. Our menus are currently being...
When it came to choosing a residential home for my mother, it was actually very simple. No other came close to the atmosphere, decor, spaciousness and friendliness of The Manor house. Eighteen months on, we continue to be impressed with the quality of care and the environment. Also the catering. My mother is very happy to call it her home and feels safe and secure in the hands of the staff.
The previous manager has been replaced which has led to an improved atmosphere amongst staff. (The previous manager was often rude to me and spoke to me as though my mum was causing her a problem). Things will be better now.
Since my arrival here almost a year ago, I have received cheerful care and consideration. This has been a great help to me, as I attempted to settle into a new life, following the death of my husband last March. The staff are pleasant and helpful and there is a happy atmosphere in The Manor House.
We are very pleased that you are feeling settled at The Manor House. Thank you for sharing your views. If there is ever anything you would like to discuss with staff please just say. We aim to provide the best care for each of our residents at all times.
I am generally very satisfied with the care provided for my sister, now in her 80s and suffering from dementia at the Manor House. She has lived there since 2016. The accommodation is excellent and the care is generally very good albeit (I suspect because it is difficult to find suitable staff) sometimes a bit patchy.
Our aim is to provide the highest quality of care for each of our residents. Thank you for your review, we are always keen to hear feedback on our service and accommodation.
This home is lovely the staff are very nice and caring. The service by all the house staff is excellent. Mum has a lovely room with garden view and on to the street which she loves watching people come and go. The manager is so helpful and seems to always be there.
Many thanks for taking the time to write this review as we really value your feedback. We are pleased that the care, service and accommodation standards at The Manor House Barnard Castle are meeting your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.
My husband spent two weeks in The Manor House and I was very impressed with the staff and the residents, which made the whole experience for my husband such a happy time.
Thank you for taking the time to write this review. We are pleased that the care and service standards at The Manor House Barnard Castle met your expectations. As a company we constantly endeavour to provide the highest standard of individual care and we value feedback from the people who use our facilities.
A pleasant experience. All staff and managers were very professional.
Thank you for taking the time to review your experience at The Manor House. We are pleased to hear that you found everything to be favourable.
I am very happy here. More so than at home as I have company and friends here. The gardens are beautiful here. I have made some nice friends, the care staff are always very kind to you. Everything is very nice. I can have my hair and nails done, washing, good food, daily exercise and various exercise classes. Trips out to the theatre and local areas of interest. I also enjoy the art classes.
Thank you for taking the time to review your experience of The Manor House Barnard Castle. We are always very keen to receive feedback on the service provided and it is especially nice to note that your experience has been so favourable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 January 2022Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.
News (6) & Events (0)
- 11 Jun 2026
Anchor care homes across the North, including The Manor House in Barnard Castle are inviting local people to come together and enjoy the football this summer as they host World...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 19 Nov 2024
An Anchor care home has held a celebration event to mark 15 years since it first opened its doors to residents. Residents at Anchor’s The Manor House Barnard Castle in...
There are no upcoming events for The Manor House Barnard Castle.
Meet the Team (3)

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and now deputy manager. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.
I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.
I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.
I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.
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