I find all of the staff very welcoming when I visit and nothing is too much trouble.
Janet T (Sister of Resident)
I have peace of mind knowing she is cared for so well.
Dean W (Nephew of Resident)
In all that time the staff have been brilliant. Courteous, caring and welcoming.
A M (Partner of Resident)
Our colleagues at The Manor House Barnard Castle will be happy to answer any questions you have regarding our fees and what is included in our fees.
These prices are only a guideline, please contact The Manor House Barnard Castle to find out the exact price for your requirements.
The home welcome visitors as an integral part of day-to-day care home life.
There is onsite parking, including disabled spaces.
The Manor House Barnard Castle has a Review Score of 9.9 (9.899) out of 10, based on 23 reviews in the last 2 years. Over all time The Manor House Barnard Castle has 61 reviews.
Review from Olive P (Resident) assisted by family/friend published on 22 October 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Morag Purvis, Operations Director at The Manor House Barnard Castle
Thank you for taking the time to review your experience of The Manor House Barnard Castle. We are always very keen to receive feedback on the service provided and it is especially nice to note that your experience has been so favourable.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.899) out of 10 for The Manor House Barnard Castle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for The Manor House Barnard Castle is calculated as follows: ( (241 Excellents x 5) + (27 Goods x 4) ) ÷ 268 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Manor House Barnard Castle is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jan 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Aug 2025
We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.
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Job Title: Deputy Manager
Joined: 2011
I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and deputy manager, and now I am the interim home manager, covering Sharon’s maternity leave. I knew from a very young age that I wanted to work with the elderly, as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.
I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.
Job Title: Deputy Manager
Joined: 2013
I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.
Job Title: Deputy Manager
Joined: 2013
I have worked in social care for over 30 years and have spent 12 of those years at The Manor House.
I started as a night care assistant I then became a senior carer and then a principal carer. When our home manager Sharon went on maternity leave earlier this year, I had the opportunity to become a deputy manager.
I have been married to a sheep and beef farmer for 35 years and I work on our farm when I’m not at The Manor House caring for our residents. I have two grown-up daughters and two granddaughters – who are my world! My granddaughters are my world. I have three house dogs and five outside sheepdogs, taking these for long walks with my granddaughters, helps me unwind after work.
Job Title: Administrator
Joined: 2020
I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.
I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.
I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.
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