Submit a Review for Acacia Lodge Care Home - Avery Healthcare
90a Broadway, New Moston, Manchester, M40 3WQ
View full details of Acacia Lodge Care Home - Avery HealthcareLatest Reviews for Acacia Lodge Care Home - Avery Healthcare
19 January 2026
As a family we are extremely happy with the care our father has received at Acacia Lodge. We have found the staff to be friendly, approachable and kind. Any queries have been dealt with quickly and efficiently. We have noticed a great improvement in his overall health and well-being and wouldn't
hesitate to recommend the home to anyone else.
13 January 2026
From the moment our mother moved into Acacia Lodge in mid-December 2025, we have been overwhelmed by the kindness, professionalism, and genuine compassion shown by every member of staff. From reception and administration to the carers and management, everyone has made both our mother and our family
feel supported and reassured.
The standard of care is outstanding. Staff clearly have the right knowledge, understanding, equipment, and most importantly the right attitude to meet our mother's needs. After previous experiences elsewhere, this has been a true breath of fresh air.
The home is lovely, clean, spacious, and welcoming. The positive difference in our mother's wellbeing and appearance has been remarkable, and it has been truly heartening to see her thrive. Knowing she is in such capable and caring environment has allowed us to rest easy as a family. The care provided at Acacia Lodge has been exceptional, and the difference it has made cannot be overstated
09 January 2026
My mum is a relatively new resident at Acacia Lodge. She was admitted 7/10/2025 before needing residential care, mum spent 6 weeks in hospital after suffering with gastroenteritis and a fall.
I visited many care home, majority of which were in the Oldham area. By chance I decided to visit Acacia
Lodge, the customer services advisor took the time to explain all the ins and outs of navigating the move into residential care. She guided me through the complex system, helping alleviate the stress and upset of the difficult decision I've had to make.
Once mum had been offered a place at Acacia Lodge the accountant was also a great help. She guided me though the financial requirements with empathy and patience. Having to put a loved one into residential care is very difficult and stressful time, but the team at Acacia Lodge helped lighten the load.
Mum has now been at Acacia Lodge for approximately 5 weeks. She has settled in very well.
My only complaint is with communication, as explained above, Mum does not have any complex needs or medical issues, but functions better with a purpose to the day. She needs to be occupied/busy, even if its helping the carers with their duties. She needs stimulation all the time and it would benefit everyone involved with her care to know what ticks her boxes.
Once mums property is sold, she will be personally funding her care at Acacia Lodge. I have found that the weekly charges are VERY HIGH in comparison to other care homes of a similar standard.
Mum has settled very well at Acacia Lodge and moving her to another care home may be detrimental to her health and wellbeing. Ideally I would prefer her to stay at Acacia Lodge , but I may have to look elsewhere. I would welcome the opportunity to discuss the charges to see if a reduction can be agreed.
22 December 2025
My mum had to go into residential care. We viewed Arcacia lodge, greeted by Sharon who made us feel at ease straightaway, as did Collete and the staff we met on looking around. My sister and I were obviously apprehensive about mum going into care, she's been in Acacia Lodge for just over three
weeks, has made friends, says all the staff are wonderful and she's extremely happy. My sister and I are so happy with all the staff from admin, carers, housekeeping and Chef's can't thank you all enough for making mums transition so easy . We would have no hesitation recommending anyone who is thinking of their loved ones needing a care home Arcacia Lodge is wonderful.
20 November 2025
My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much trouble. The staff always ensure that mum is comfortable and clean and that she receives her medication. Mum always has music on to listen to or the TV to
watch. Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.
28 October 2025
Huge safeguarding concerns in this 'care' home. I am undergoing a section 42 safeguarding investigation for my husband who was seriously let down whilst in respite. He had a fall of which I was given different accounts of. His care plan was completely disregarded. He is virtually none verbal and his
call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.
30 April 2025
My Grandma has recently had a respite stay at Acacia Lodge and both myself and my family could not be more impressed. The staff have been attentive, the home is clean and welcoming and the food looked amazing. Thank you to all the staff for taking great care of my Grandma, she will definitely be
back for another stay.
07 March 2025
The staff are very helpful and supportive of all the residents. The care of my dad is very good. Also looks very smart and happy. Dad enjoys all the activities which are organised. Enjoy seeing all the photos on social media. The staff keep me updated at all times.
13 September 2024
Staff are lovely with my dad and have a good understanding of dementia which is hugely important. He is treated with respect and staff keep a careful eye on his weight.
The activities coordinator is lovely and organises regular events for the residents to enjoy.
28 August 2024
Since my dad has been in Acacia Lodge, he has had a really positive experience. All staff go above and beyond in their varied roles, this is from management to facilities.
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and
all residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.
28 August 2024
Couldn't ask more from the wonderful staff looking after my mum.
Caring and considerate with my mum.
15 August 2024
I feel that the standards have dropped over the years.
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off
the clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.
03 July 2024
My brother moved into Acacia Lodge Feb 2023, he has settled in really well. I can't find any fault with the care he receives which is outstanding. All the staff are very caring and respectful. Lots of things going on to keep the mind stimulated. He loves it here.
02 July 2024
This is a lovely home, very welcoming and the staff cannot do enough to help and care for my mum. She settled in really well. If there are any issues they contact you immediately and keep you informed of Mum's health and care plan.
I would recommend this home, it's very clean, organised and helpful
always happy to help and listen to any issues you may have, nothing is too much trouble.
02 July 2024
Mum has been a resident at Acacia Lodge for over 3 years and has received excellent care from dedicated and welcoming staff.
06 September 2023
I visit my mum at least twice a week, and every visit is a pleasant experience and confirms my belief that all the staff caring for Mum (including other staff and management) have the care of the residents uppermost in their minds. I am comforted by the staff knowing my mum, which is clear to me
when I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.
10 August 2023
My mother had 30 days to move from her previous home as it was closing. When we came across Acacia Lodge we knew it was where Mum needed to be and wished she was there already. The level of professionalism is outstanding.
Mum had settling in issues but the care and again professionalism of the
nurses have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.
10 August 2023
My father is 92 and suffering from Dementia. Making the difficult decision to place your loved one in a care home is devastating. From arrival, the assistant manager and all staff have been exceptional, nothing is too much trouble, and you leave knowing your loved one is well cared for.
After only
one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.
28 July 2023
My mum is very well looked after. The staff are wonderful.
14 September 2022
First of all walking in you could tell you were entering a first-class place. I was sat with my mam at the main window watching the world go by, by then it was dinner time, all set out and all ready. The staff (all) were brilliant, attentive and engaging and it says a lot that she didn't want to
leave, she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.
Latest Reviews for Acacia Lodge Care Home - Avery Healthcare
19 January 2026
As a family we are extremely happy with the care our father has received at Acacia Lodge. We have found the staff to be friendly, approachable and kind. Any queries have been dealt with quickly and efficiently. We have noticed a great improvement in his overall health and well-being and wouldn't
hesitate to recommend the home to anyone else.
13 January 2026
From the moment our mother moved into Acacia Lodge in mid-December 2025, we have been overwhelmed by the kindness, professionalism, and genuine compassion shown by every member of staff. From reception and administration to the carers and management, everyone has made both our mother and our family
feel supported and reassured.
The standard of care is outstanding. Staff clearly have the right knowledge, understanding, equipment, and most importantly the right attitude to meet our mother's needs. After previous experiences elsewhere, this has been a true breath of fresh air.
The home is lovely, clean, spacious, and welcoming. The positive difference in our mother's wellbeing and appearance has been remarkable, and it has been truly heartening to see her thrive. Knowing she is in such capable and caring environment has allowed us to rest easy as a family. The care provided at Acacia Lodge has been exceptional, and the difference it has made cannot be overstated
09 January 2026
My mum is a relatively new resident at Acacia Lodge. She was admitted 7/10/2025 before needing residential care, mum spent 6 weeks in hospital after suffering with gastroenteritis and a fall.
I visited many care home, majority of which were in the Oldham area. By chance I decided to visit Acacia
Lodge, the customer services advisor took the time to explain all the ins and outs of navigating the move into residential care. She guided me through the complex system, helping alleviate the stress and upset of the difficult decision I've had to make.
Once mum had been offered a place at Acacia Lodge the accountant was also a great help. She guided me though the financial requirements with empathy and patience. Having to put a loved one into residential care is very difficult and stressful time, but the team at Acacia Lodge helped lighten the load.
Mum has now been at Acacia Lodge for approximately 5 weeks. She has settled in very well.
My only complaint is with communication, as explained above, Mum does not have any complex needs or medical issues, but functions better with a purpose to the day. She needs to be occupied/busy, even if its helping the carers with their duties. She needs stimulation all the time and it would benefit everyone involved with her care to know what ticks her boxes.
Once mums property is sold, she will be personally funding her care at Acacia Lodge. I have found that the weekly charges are VERY HIGH in comparison to other care homes of a similar standard.
Mum has settled very well at Acacia Lodge and moving her to another care home may be detrimental to her health and wellbeing. Ideally I would prefer her to stay at Acacia Lodge , but I may have to look elsewhere. I would welcome the opportunity to discuss the charges to see if a reduction can be agreed.
22 December 2025
My mum had to go into residential care. We viewed Arcacia lodge, greeted by Sharon who made us feel at ease straightaway, as did Collete and the staff we met on looking around. My sister and I were obviously apprehensive about mum going into care, she's been in Acacia Lodge for just over three
weeks, has made friends, says all the staff are wonderful and she's extremely happy. My sister and I are so happy with all the staff from admin, carers, housekeeping and Chef's can't thank you all enough for making mums transition so easy . We would have no hesitation recommending anyone who is thinking of their loved ones needing a care home Arcacia Lodge is wonderful.
20 November 2025
My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much trouble. The staff always ensure that mum is comfortable and clean and that she receives her medication. Mum always has music on to listen to or the TV to
watch. Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.
28 October 2025
Huge safeguarding concerns in this 'care' home. I am undergoing a section 42 safeguarding investigation for my husband who was seriously let down whilst in respite. He had a fall of which I was given different accounts of. His care plan was completely disregarded. He is virtually none verbal and his
call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.
30 April 2025
My Grandma has recently had a respite stay at Acacia Lodge and both myself and my family could not be more impressed. The staff have been attentive, the home is clean and welcoming and the food looked amazing. Thank you to all the staff for taking great care of my Grandma, she will definitely be
back for another stay.
07 March 2025
The staff are very helpful and supportive of all the residents. The care of my dad is very good. Also looks very smart and happy. Dad enjoys all the activities which are organised. Enjoy seeing all the photos on social media. The staff keep me updated at all times.
13 September 2024
Staff are lovely with my dad and have a good understanding of dementia which is hugely important. He is treated with respect and staff keep a careful eye on his weight.
The activities coordinator is lovely and organises regular events for the residents to enjoy.
28 August 2024
Since my dad has been in Acacia Lodge, he has had a really positive experience. All staff go above and beyond in their varied roles, this is from management to facilities.
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and
all residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.
28 August 2024
Couldn't ask more from the wonderful staff looking after my mum.
Caring and considerate with my mum.
15 August 2024
I feel that the standards have dropped over the years.
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off
the clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.
03 July 2024
My brother moved into Acacia Lodge Feb 2023, he has settled in really well. I can't find any fault with the care he receives which is outstanding. All the staff are very caring and respectful. Lots of things going on to keep the mind stimulated. He loves it here.
02 July 2024
This is a lovely home, very welcoming and the staff cannot do enough to help and care for my mum. She settled in really well. If there are any issues they contact you immediately and keep you informed of Mum's health and care plan.
I would recommend this home, it's very clean, organised and helpful
always happy to help and listen to any issues you may have, nothing is too much trouble.
02 July 2024
Mum has been a resident at Acacia Lodge for over 3 years and has received excellent care from dedicated and welcoming staff.
06 September 2023
I visit my mum at least twice a week, and every visit is a pleasant experience and confirms my belief that all the staff caring for Mum (including other staff and management) have the care of the residents uppermost in their minds. I am comforted by the staff knowing my mum, which is clear to me
when I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.
10 August 2023
My mother had 30 days to move from her previous home as it was closing. When we came across Acacia Lodge we knew it was where Mum needed to be and wished she was there already. The level of professionalism is outstanding.
Mum had settling in issues but the care and again professionalism of the
nurses have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.
10 August 2023
My father is 92 and suffering from Dementia. Making the difficult decision to place your loved one in a care home is devastating. From arrival, the assistant manager and all staff have been exceptional, nothing is too much trouble, and you leave knowing your loved one is well cared for.
After only
one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.
28 July 2023
My mum is very well looked after. The staff are wonderful.
14 September 2022
First of all walking in you could tell you were entering a first-class place. I was sat with my mam at the main window watching the world go by, by then it was dinner time, all set out and all ready. The staff (all) were brilliant, attentive and engaging and it says a lot that she didn't want to
leave, she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.