Acacia Lodge Care Home - Avery Healthcare

90a Broadway, New Moston, Manchester M40 3WQ
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8.9 68 Reviews
  • Acacia Lodge Care Home - Avery Healthcare, Manchester
Acacia Lodge, located in the New Moston district of Manchester, offers both residential and dementia care services, and is particularly renowned for its innovative dementia care approach.

The home warmly welcomes couples and companions, prioritising their well-being, comfort, and happiness.

Acacia Lodge specialises in music therapy.

Activity coordinators foster a lively and engaging atmosphere, creating numerous opportunities for self-expression, physical activity, and community involvement.

Residents and their families are encouraged to participate in the running of the home, including decisions about food choices.

The Buttercup Café and secluded rear gardens are popular spots for socialising and gathering. The care home also features its own cinema room, a hair salon, and a minibus, and offers a variety of activities such as gardening and games. The spacious bedrooms allow residents to personalise their space and come equipped with walk-in showers and TVs.
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Care Provided by Acacia Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Acacia Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acacia Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Colette Gardiner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (54)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Acacia Lodge Care Home - Avery Healthcare Reviews (68)

8.9

Acacia Lodge Care Home - Avery Healthcare has a Review Score of 8.9 (8.900) out of 10, based on 11 reviews in the last 2 years.
Over all time Acacia Lodge Care Home - Avery Healthcare has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Lodge Care Home - Avery Healthcare
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Review from C S (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been bed bound for the last two months. I cannot thank the staff enough for the wonderful care she received. Nothing is too much trouble. The staff always ensure that mum is comfortable and clean and that she receives her medication. Mum always has music on to listen to or the TV to watch.
Brilliant, caring staff who always go above and beyond. Residents are treated with dignity at all times, and their individual needs are met by the care staff who know them all so well.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for sharing your kind words. We are truly grateful for your feedback and delighted to hear that your mum has felt comfortable, cared for, and supported during her stay. Our team takes great pride in ensuring every resident is treated with dignity and that their individual needs are met, so it means a lot to know this has made a difference for your family. Well make sure to share your appreciation with all the staffthey will be thrilled to hear it.
If theres ever anything more we can do to support your mum or your family, please dont hesitate to let us know.
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Review from Joanne H (Wife of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Huge safeguarding concerns in this 'care' home. I am undergoing a section 42 safeguarding investigation for my husband who was seriously let down whilst in respite. He had a fall of which I was given different accounts of. His care plan was completely disregarded. He is virtually none verbal and his
call button was missing on ocassions, he could not call for help. His medication went missing. We have heard of other acts of neglegence but families have been too distressed to report to the CQC. Please do not be taken in with the promise of a wonderful stay and the lovely surroundings as the care which is the most important thing fails dreadfully. Training and commumication is severley lacking. It appears every resident is treated and spoken to as if they have dementia. They lack in knowledge of other conditions. My husband has PSP and is a fall and choke risk and was put at risk many times. Please avoid as the distress our family have gone through is unbearable.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareWe are very sorry to hear about your experience and the distress this situation has caused you and your husband. We are also sorry that your second respite stay with us was not satisfactory and did not meet the high standards of care we aim to provide. The concerns you have raised are extremely serious, and we fully appreciate how upsetting this must have been for you and your family.

We take all safeguarding matters and feedback about our care provision with the utmost seriousness. We understand that a safeguarding investigation is in progress and are cooperating fully with the local authority and other relevant agencies to ensure every aspect is thoroughly reviewed.

While we are unable to comment publicly on individual cases, please be assured that we are committed to learning from every concern raised. We continually review our training, communication, and care practices to ensure that the safety, dignity, and wellbeing of every resident remain our highest priority.
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Review from N R (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma has recently had a respite stay at Acacia Lodge and both myself and my family could not be more impressed. The staff have been attentive, the home is clean and welcoming and the food looked amazing. Thank you to all the staff for taking great care of my Grandma, she will definitely be back
for another stay.
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Review from H M (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and supportive of all the residents. The care of my dad is very good. Also looks very smart and happy. Dad enjoys all the activities which are organised. Enjoy seeing all the photos on social media. The staff keep me updated at all times.
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Review from Alison B (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are lovely with my dad and have a good understanding of dementia which is hugely important. He is treated with respect and staff keep a careful eye on his weight.
The activities coordinator is lovely and organises regular events for the residents to enjoy.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for this review. I shall ensure we pass on your comments to the staff team. Thank you for taking the time to send a review.
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Review from Debra S (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my dad has been in Acacia Lodge, he has had a really positive experience. All staff go above and beyond in their varied roles, this is from management to facilities.
Visitors and families are also made to feel part of my dad's care.
The activities that take place are really enjoyable and all
residents are encouraged to engage, which is lovely to see.
I would like to thank each and every member of staff who takes good care of my dad.
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Review from H M (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask more from the wonderful staff looking after my mum.
Caring and considerate with my mum.
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Review from Harry W (Cousin of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel that the standards have dropped over the years.
The mattresses are worn out, the bedding is just passable.
Every time I visit I find no towels in the ensuite, and the room is not very clean. On one occasion I found no towels, no bulb in the bedside lamp, and the perspex cover missing off the
clock.
On more than a few occasions I have found the bed was not made at 6:30pm, sometimes no bedding in the room.
The kitchen area is not kept as clean as should be, with dirty pots with food on, and the bin full with no lid on, and some food under the tables.
Reply from Collette Gardiner, Home Manager at Acacia Lodge Care Home - Avery HealthcareDear Harry, Thank you for your feedback on your recent visit to Acacia Lodge. We apologise for not meeting your expectations and appreciate you bringing these issues to our attention. Replacements for the mattress and bedding have been ordered but are delayed. We will prioritise their replacement upon arrival. We apologise for the cleanliness issues with the room and amenities. We have a number of new housekeepers who have joined the team and are settling into the role. We ensure thorough kitchen clean-up after meal service, but any issues will be addressed immediately. As the manager, I am overseeing these matters personally. I would appreciate the opportunity to meet with you and discuss your concerns. Kind regards, Manager, Acacia Lodge
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Review from Doreen B (Sister of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into Acacia Lodge Feb 2023, he has settled in really well. I can't find any fault with the care he receives which is outstanding. All the staff are very caring and respectful. Lots of things going on to keep the mind stimulated. He loves it here.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you taking the time to pass on such lovely feedback
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Review from Andrea D (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home, very welcoming and the staff cannot do enough to help and care for my mum. She settled in really well. If there are any issues they contact you immediately and keep you informed of Mum's health and care plan.
I would recommend this home, it's very clean, organised and helpful
always happy to help and listen to any issues you may have, nothing is too much trouble.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for taking the time to feedback to us
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Review from J A (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Acacia Lodge for over 3 years and has received excellent care from dedicated and welcoming staff.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you I shall feed back to the team. We always aim to promote a homely welcoming feel to the home
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Review from T G (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum at least twice a week, and every visit is a pleasant experience and confirms my belief that all the staff caring for Mum (including other staff and management) have the care of the residents uppermost in their minds. I am comforted by the staff knowing my mum, which is clear to me when
I speak to the carers, senior carers and others (including reception); they find time to get to know the residents. I can't praise them highly enough. I know Mum is cared for and safe in their hands.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for the lovely comments and feedback. We are happy you are satisfied with our service. Thank you for taking the time to offer feedback to us.
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Review from Martin M (Son of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had 30 days to move from her previous home as it was closing. When we came across Acacia Lodge we knew it was where Mum needed to be and wished she was there already. The level of professionalism is outstanding.
Mum had settling in issues but the care and again professionalism of the nurses
have worked out the best approach for Mum’s personal issues. Other than her ‘bad day’ due to the Alzheimer’s Mum has definitely come on in leaps and bounds and is mixing in the common room (never seen at the previous place).
We can’t say thank you enough and for everyone’s hard work, a huge thank you.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for your kind words. Our aim is to ensure the moving in process is suited to each individual and we are so happy your mum has settle in well with us at Acacia Lodge Care Home.
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Review from Joanne S (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 92 and suffering from Dementia. Making the difficult decision to place your loved one in a care home is devastating. From arrival, the assistant manager and all staff have been exceptional, nothing is too much trouble, and you leave knowing your loved one is well cared for.
After only
one week, I already feel like I have a little bit of my dad back.
Thank you, Acacia Lodge, for everything.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you for the lovely comments, Joanne. We are so happy your father has settled in so well with us. Thank you for taking the time to feedback to us.
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Review from J H (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very well looked after. The staff are wonderful.
Reply from Collette Gardiner, Manager at Acacia Lodge Care Home - Avery HealthcareThank you so much for the lovely comments. We are very proud of our caring staff team!
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Review from F G (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all walking in you could tell you were entering a first-class place. I was sat with my mam at the main window watching the world go by, by then it was dinner time, all set out and all ready. The staff (all) were brilliant, attentive and engaging and it says a lot that she didn't want to leave,
she loved it that much. Without a doubt, next respite she will be returning if you'll have her! Thanks to all the staff involved, you're all stars. Thank you.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It was a pleasure to care for your mam on her respite stay with us and we look forward to welcoming her back at any time. Best wishes, Rachel.
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Review from G L (Husband of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been married for 59 years and I'm happy to leave my beloved wife in the care of Acacia Lodge Care Home.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester and for your amazing 5-star rating. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us. Best wishes, Rachel.
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Review from Andrew S (Son of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is 82 and suffering from dementia. The care home gives her a safe environment where she has company and activities, and her family can visit whenever they like - now we have come out of Covid restrictions. I feel totally less anxious about my mother now compared to when she was living at home
on her own. The value for money is difficult because everything she owns goes to pay for the home's fees.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide person-centred care for all our residents. We are pleased to hear that your mum is settled and enjoys the activities provided by our talented well-being team. It is a pleasure to have her living with us as part of our loving care community. Best wishes.
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Review from Elaine G (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the care home for 12 months and took a while to settle but the very caring and friendly staff made the process easy. He enjoys the food and the social activities with the entertainers coming in.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge in Manchester. We are delighted to hear that your dad has now settled into our community. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. Our residents loved ones are always welcome to visit and join in with our activities, and we look forward to seeing you on your next visit. Best wishes, Rachel.
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Review from S S (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my father, staff wonderful, no complaints whatsoever.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home in Manchester. It is a pleasure to care for your father and to have him as part of our community. We are delighted to hear how satisfied you are with our home and the exceptional level of care that he receives. Best wishes.
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Current Review Score: 8.9 (8.900)

Overview of Review Score

The Review Score of 8.9 (8.900) out of 10 for Acacia Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.450 for Acacia Lodge Care Home - Avery Healthcare is calculated as follows: ( (96 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 131 Ratings = 4.45
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.45 Points relating to the number of positive Reviews for Acacia Lodge Care Home - Avery Healthcare is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Acacia Lodge Care Home - Avery Healthcare

What types of Care is Acacia Lodge Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia Lodge Care Home - Avery Healthcare have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Acacia Lodge Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Lodge Care Home - Avery Healthcare to the centre of Manchester?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Lodge Care Home - Avery Healthcare has an Enhanced Service - more info.