Acacia Lodge Care Home - Avery Healthcare

90a Broadway, New Moston, Manchester M40 3WQ
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8.9 67 Reviews
  • Acacia Lodge Care Home - Avery Healthcare, Manchester
Acacia Lodge, located in the New Moston district of Manchester, offers both residential and dementia care services, and is particularly renowned for its innovative dementia care approach.

The home warmly welcomes couples and companions, prioritising their well-being, comfort, and happiness.

Acacia Lodge specialises in music therapy.

Activity coordinators foster a lively and engaging atmosphere, creating numerous opportunities for self-expression, physical activity, and community involvement.

Residents and their families are encouraged to participate in the running of the home, including decisions about food choices.

The Buttercup Café and secluded rear gardens are popular spots for socialising and gathering. The care home also features its own cinema room, a hair salon, and a minibus, and offers a variety of activities such as gardening and games. The spacious bedrooms allow residents to personalise their space and come equipped with walk-in showers and TVs.
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Care Provided by Acacia Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Colette Gardiner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (54)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Acacia Lodge Care Home - Avery Healthcare Reviews (67)

8.9

Acacia Lodge Care Home - Avery Healthcare has a Review Score of 8.9 (8.862) out of 10, based on 10 reviews in the last 2 years.
Over all time Acacia Lodge Care Home - Avery Healthcare has 67 reviews.

Overall Experience
  • 54
  • 11
  • 1
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Date Published
  • 67
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  • 10
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Reviewer Connection to Acacia Lodge Care Home - Avery Healthcare
  • 27
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  • 5
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  • 1
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Total of 67, showing 21-40
Review from L F (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The administrator/receptionist could not have been more helpful in helping to navigate me through from my initial enquiry to the eventual admittance of my mum. The assistant manager carefully assessed all of her individual needs and left me feeling totally reassured that my mum was in a safe and caring
environment. I have found all of the staff to be responsive and professional. The activities are well planned and executed, especially day trips out. Well done Acacia, keep up the good work.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home in Manchester. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer…read more
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Review from S D (Son-in-law of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and comfortable. The staff provide excellent care for my mother-in-law. The food is good. Varied activities are offered by the home each day, keeping my mother-in-law stimulated and allowing her to interact with other residents.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home in Manchester. We are delighted to hear how satisfied you are with the level of care provided by our staff team, who go over and above…read more
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Review from V C (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We're pleased with the care our relatives have received especially during the trying time of covid restrictions. Can't wait until the testing for the double-jabbed visitor is ended!
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. We are delighted at how satisfied you are with the exceptional level of care our highly trained staff team deliver daily, giving you and…read more
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Review from M M (Sister of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, supportive of residents and family/friends.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare
Thank you for reviewing Acacia Lodge Care Home and for your amazing 5-star review. Our staff team go above and beyond the standards daily to deliver an exceptional level of care whilst creating a fun…read more
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Review from Rita K (Daughter of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been very pleased with the service provided by all the Acacia staff. Have found them to be very friendly, caring, professional when looking after my father, as well as being very respectful. I sing their praises all the time. The manager and her team do an excellent job of running the care home.
Cannot thank them enough. My father would not be here without their support.
Reply from Joanna Roberts, Home Manager at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge and for your amazing 5-star ratings. Your very kind comments are truly invaluable to us, it is very much appreciated and will be relayed to all…read more
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Review from Barbara M (Friend of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home and care given the utmost consideration. The environment is most pleasant, and the staff friendly and helpful. The care of the surroundings eg garden is of a high standard.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above the standards to deliver an exceptional level of care whilst creating a loving care community…read more
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Review from Denise H (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Acacia Lodge for over 6 years. Within the 6 years, he has been cared for, loved, and kept safe by both the management team and all of the various teams of staff who work at Acacia. Whether the teams are the carers, activities, housekeeping and laundry, administration, maintenance,
and of course the second to none restaurant-quality food and service team who are all supported by the excellent management structure, helps to make why Acacia Lodge remains to be the best care provider and care home within the area. The whole world is currently suffering due to the pandemic but Acacia Lodge has kept my Dad safe and well throughout these trying times.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home and for your amazing 5-star ratings. Our highly trained staff team go above the standards daily to provide exceptional standards of care…read more
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Review from Pamela G (Niece of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my Aunty, the staff are very helpful and friendly and will deal with any questions in a professional way.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above and beyond the standards each day to provide a safe, loving care community for all residents,…read more
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Review from A E (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care and really do look after Mum.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering…read more
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Review from N W (Friend of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleanliness of facilities excellent. No complaints from the resident as regards to care, food, and entertainment when possible. Staff extremely friendly, courteous, and helpful.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our highly trained staff team who do a fantastic job at creating a warm and welcoming…read more
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Review from Lynn D (Niece of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with the care my uncle receives and the cleanliness of the home. The food also is good. My uncle asked for certain foods and they gave him some of them.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional…read more
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Review from Elaine B (Niece of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Acacia Lodge Care Home is of a very high standard ie care, food, treated with dignity, and clean and tidy.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide a safe, loving…read more
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  • Care / Support
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Review from Elaine R (Friend of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Acacia Lodge are friendly and very helpful. My friend likes her room and is very satisfied apart from not liking the food very much.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with the standard of care your friend is receiving here at Acacia Lodge. Our talented…read more
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Review from Andy S (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia Lodge has always been exceptional in caring for my mum over the past few years. The staff are fantastic and the challenges they have faced and overcome in the last twelve months have been enormous. A big thank you and well done.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide an exceptional…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Barbara R (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother first moved into this home I was very worried for her, all the stories you hear, but Acacia Lodge proved that not all care homes are bad. The staff have been brilliant looking after my mam and putting the family at ease. Always ready to answer your questions and any queries. The food
and accommodation is perfect. They have protected her 100% through this bad time of covid. Would highly recommend Acacia Lodge.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out…read more
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Review from John B (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is run very professionally, and the staff are lovely with my mum. It's lovely to be able to see Mum now, she has come on leaps and bound since coming to Acacia Lodge. We are very pleased, so thank you.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home and for your kind feedback. Our highly trained staff team go over and above the standards, to ensure that all our residents receive an…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Susan G (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to your home last May after a 'stint' in hospital. He was not at his best, but I am happy to say he seems generally content, well-groomed and anything we request is usually always followed through for him. My siblings and myself are very satisfied with his care due to your staff's dedication
and patience. Visited Dad at 'Pod' last week. Great experience! So much easier to see Dad and to communicate. Overall very satisfied with Acacia's service and can't wait to meet all the staff and explore the home's facilities when such times allow. Thank you all so much for your care.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care that your father has received. We are…read more
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Review from Jeanne D (Daughter of Resident) published on 17 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visit today to see Dad was lovely in the pod, lovely and clean, safe and easy process. Not seen dad for a few months because of COVID but he looks well looked after. Thank you to all the staff that care and to one member of staff in particular for making the visit possible.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare
Thank you for reviewing Acacia Lodge Care Home. We are so delighted to welcome you back into our home for safe visiting and are happy to hear you enjoyed our newly built visiting pod.
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Review from C A (Son of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice, friendly.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to ensure all our residents receive an…read more
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  • Care / Support
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Review from William Henry R (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Acacia Lodge in September 2020, when she was 102 years old. She settled in very quickly, who wouldn't! The surroundings are lovely and the staff are first class. On every level, we have found her care to be extremely good. She celebrated her 103rd birthday in October, and the staff threw
a wonderful party for her. To be honest, she is treated like a queen, nothing is too much trouble and she is extremely happy.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Lodge Care Home and for your lovely feedback. Your kind words are truly invaluable. Our staff team are delighted to hear how satisfied you are with our…read more
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Current Review Score: 8.9 (8.862)

Overview of Review Score

The Review Score of 8.9 (8.862) out of 10 for Acacia Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.395 for Acacia Lodge Care Home - Avery Healthcare is calculated as follows: ( (84 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 119 Ratings = 4.395
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.467 Points relating to the number of positive Reviews for Acacia Lodge Care Home - Avery Healthcare is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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