Acacia Lodge Care Home - Avery Healthcare

90a Broadway, New Moston, Manchester M40 3WQ
Review Us
9.3 72 Reviews
  • Acacia Lodge Care Home - Avery Healthcare, Manchester
Acacia Lodge, located in the New Moston district of Manchester, offers both residential and dementia care services, and is particularly renowned for its innovative dementia care approach.

The home warmly welcomes couples and companions, prioritising their well-being, comfort, and happiness.

Acacia Lodge specialises in music therapy.

Activity coordinators foster a lively and engaging atmosphere, creating numerous opportunities for self-expression, physical activity, and community involvement.

Residents and their families are encouraged to participate in the running of the home, including decisions about food choices.

The Buttercup Café and secluded rear gardens are popular spots for socialising and gathering. The care home also features its own cinema room, a hair salon, and a minibus, and offers a variety of activities such as gardening and games. The spacious bedrooms allow residents to personalise their space and come equipped with walk-in showers and TVs.
Show Acacia Lodge Care Home - Avery Healthcare on the Map

Care Provided by Acacia Lodge Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Acacia Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acacia Lodge Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Colette Gardiner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (54)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Acacia Lodge Care Home - Avery Healthcare Reviews (72)

9.3

Acacia Lodge Care Home - Avery Healthcare has a Review Score of 9.3 (9.317) out of 10, based on 15 reviews in the last 2 years.
Over all time Acacia Lodge Care Home - Avery Healthcare has 72 reviews.

Overall Experience
  • 58
  • 12
  • 1
  • 0
  • 1
Date Published
  • 72
  • 6
  • 8
  • 15
  • 57
Reviewer Connection to Acacia Lodge Care Home - Avery Healthcare
  • 32
  • 14
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 41-60
Review from John B (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is run very professionally, and the staff are lovely with my mum. It's lovely to be able to see Mum now, she has come on leaps and bound since coming to Acacia Lodge. We are very pleased, so thank you.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home and for your kind feedback. Our highly trained staff team go over and above the standards, to ensure that all our residents receive an excellent level of care. We are delighted to hear that your mother has soon settled into the loving community that we create. It is a true pleasure to have her stay with us. Best wishes Rachel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to your home last May after a 'stint' in hospital. He was not at his best, but I am happy to say he seems generally content, well-groomed and anything we request is usually always followed through for him. My siblings and myself are very satisfied with his care due to your staff's dedication
and patience. Visited Dad at 'Pod' last week. Great experience! So much easier to see Dad and to communicate. Overall very satisfied with Acacia's service and can't wait to meet all the staff and explore the home's facilities when such times allow. Thank you all so much for your care.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care that your father has received. We are pleased to welcome you back into our home for safe visiting now that restrictions have eased and are glad to hear that you enjoyed the newly built visitors pod. Best wishes Rachel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanne D (Daughter of Resident) published on 18 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visit today to see Dad was lovely in the pod, lovely and clean, safe and easy process. Not seen dad for a few months because of COVID but he looks well looked after. Thank you to all the staff that care and to one member of staff in particular for making the visit possible.
Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery HealthcareThank you for reviewing Acacia Lodge Care Home. We are so delighted to welcome you back into our home for safe visiting and are happy to hear you enjoyed our newly built visiting pod.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Son of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice, friendly.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to ensure all our residents receive an exceptional level of care.
Best wishes, Rachel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William Henry R (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Acacia Lodge in September 2020, when she was 102 years old. She settled in very quickly, who wouldn't! The surroundings are lovely and the staff are first class. On every level, we have found her care to be extremely good. She celebrated her 103rd birthday in October, and the staff threw
a wonderful party for her. To be honest, she is treated like a queen, nothing is too much trouble and she is extremely happy.
Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery HealthcareThank you for taking the time to review Acacia Lodge Care Home and for your lovely feedback. Your kind words are truly invaluable. Our staff team are delighted to hear how satisfied you are with our home, and how quickly your mother settled into the loving community that we create. Best wishes Rachel
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Son of Resident) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in here in June last year. Despite his fear of being in a care home he settled in very quickly and initially joined in the wide variety of activities that the staff provide. As his dementia progressed he lashed out a few times at people, nevertheless the staff’s attitude was always “what
is upsetting him?” and “what helps?”. This is indicative of the total focus that staff have on improving their residents lives, day to day. I have been deeply impressed by the care, compassion and professionalism that every member of staff have shown my father, and other residents.
He passed away recently and, despite this being a sad time, going to the home to collect his belongings was made easier by the kindness of staff and other relatives who knew my dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin C (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Acacia Lodge for over 3 years and I have been delighted with the care she has received. The facilities are excellent. All the staff know my mother really well and make sure that she is very well cared for. If they have any concerns I am contacted promptly. I would certainly recommend
this care home to others. Thank you for everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley A (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful. In my opinion, need more staff to attend residents needs. Friendly staff pleasant staff. In my opinion, residents need more stimulation carers don't have time to interact enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L D (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has looked after my Mum well over the last two years. They don't hesitate to contact a doctor or district Nurse if they think they are needed. Overall it is a good care home. Just a pity there is a big turnover of care staff. They have lost some really good care staff. In such a job, I think
13 hours is far too long a day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon H (Son-in-law of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the almost 3 years that my mother-in-law has lived at Acacia Lodge her physical and mental wellbeing has improved enormously. She feels safe and supported and the staff treat her with love and respect. We always have fun when we visit and there is always plenty going on for the residents to participate
in. It would be difficult to find a better care home in my view.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine H (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, although Avery Healthcare Group provides the infrastructure in terms of the lovely building and facilities, the "heart" of this home are all the staff.
Everyone works extremely hard, the receptionist and admin staff, management, cleaning staff, kitchen staff, entertainment staff and carers,
they all do an excellent job. So my mum benefits from this and feels safe and cared for and has an excellent relationship with residents and staff who have become part of the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike C (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care in a safe and secure environment where the staff are outstanding and led by an excellent leadership team. Continually looking for ways to improve the service and investing in the environment and facilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shannon M (Sister of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home, everyone is always very happy and polite. All the residents always look happy and well presented, my sister appears to be so happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John A (Grandson of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has really settled at Acacia, he has made it into his new home. It was a hard decision for my grandad to make but looking at how happy he is, he has made the right decision.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shannon N (Granddaughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say about this care home is exactly that, it’s caring and it’s home, it’s so loving and homely from the minute you go through the doors, staff are lovely always chatting to residents or singing and dancing it’s a pleasure to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula T (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is just so happy at Acacia. I’ve said it so many times that I was worried about putting my mother in a home but she is so happy here, always interacting and has made lots of new friends. There is constant food and snacks. I’m glad this is the place I chose for my mother's forever home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been in Acacia Lodge for 10 weeks now and we are very impressed with all aspects of the care provided. The facilities are impressive, but its the staff that are exceptional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven B (Great-grandson of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never visited my granddad since he moved to Acacia as I found it very difficult but I went last week and I couldn't believe how happy my granddad was. The home is beautiful with an amazing cinema room which my granddad loves. I am so happy he is happy and settled at this beautiful home and all
the staff are very approachable and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy T (Power of Attorney of Resident) published on 18 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has relocated to Manchester to be near her family and friends. She is so very happy here. The staff are always friendly and go out of their way to help us. Nothing is too much trouble. I know we made the right move just by the look on my friend's face when she says how happy she is. Thank
you all so much for everything you do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John L (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care is of a very high level. Staff are caring and sensitive to her needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Acacia Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.492 for Acacia Lodge Care Home - Avery Healthcare is calculated as follows: ( (128 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 177 Ratings = 4.492
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Acacia Lodge Care Home - Avery Healthcare is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia Lodge Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acacia Lodge Care Home - Avery Healthcare has an Enhanced Service - more info.