Submit a Review for Fernhill
122 Ringwood Road, Longham, Ferndown, BH22 9AW
View Full Details of FernhillLatest Reviews for Fernhill
22 August 2025
We would like to recognise and thank the management team for their proactively, concern, kindness, professionalism and support for our very much loved relative and for us as a family which enabled a rapid transfer from hospital to Fernhill Care Home when our relative's health was rapidly deteriorating. Thanks to the wonderful staff our relative was able to experience a most dignified and peaceful passing surrounded by those he loved. At all times both he and we as a family received an incredible standard of care, attention, kindness and professionalism from all members of staff. We as a family were already familiar with Fernhill for its delivery of respite care which again we would describe as excellent, surpassing all our expectations in every respect and always going above and beyond. In our hour of need the management team and staff were there for us without question when we needed them most and this will never be forgotten.
15 August 2025
Fernhill Care Home became a true home for my dear mum, over her three years there. The carers consistently went above and beyond, making Mum feel incredibly valued, entertained, and deeply loved. Despite her many physical difficulties, the nursing care was exemplary, and I was always kept fully informed and involved in every decision, which brought immense peace of mind. What truly touched me was how the staff didn't just care for Mum; they genuinely cared for me too. Even on their toughest days, they always found the energy to smile and say hello, offering unwavering positivity. Witnessing Mum's physical and mental decline was heartbreaking, but knowing the staff were genuinely invested in her welfare made all the difference. They ensured she participated in beloved activities like the choir, visits from nursery children, and mini-bus trips. Certain staff members, my "angels," will forever hold a special place in my heart for their boundless kindness towards both Mum and me.
15 April 2025
Thank you so much for your expert care and support for our Mum and us during her short stay. Every member of staff was so friendly and welcoming which made our Mum's final days so much easier for us all to handle. You quickly got on top of her pain and treated her so kindly as if you had known her for years. You are really first class and we can't thank you enough.
19 February 2025
What a wonderful care home. I can't thank you enough for the love and care that you showed both my dad and my stepmum while they lived at Fernhill. Every single member of the team got to know them with their foibles and celebrated the loving couple that they were. You also treated us with great love and respect when it came to their passing. Dad was very content and peaceful but didn't want to go on once he had lost my stepmum and you cared for him beautifully, nothing was too much trouble. It was also obvious how much you cared for him as a person. You were also kind to me in those last weeks of his life. It felt like a family not a business. Thank you.
13 December 2024
The relief at finding Fernhill after a long search was indescribably and never once did we regret our decision. Owing to the understanding, patience and kindness of the staff, her initial rebellion metamorphosed into acceptance then contentment. When she died the compassion and gentleness of the staff helped us immensely.
11 September 2024
I have been very happy with my husband's stay. The carers have all been very attentive and caring as well as efficient. it looks like there is a lot of staff every day.
20 August 2024
Thank you to everyone at Fernhill for providing a welcoming, secure and caring environment for Dad, enabling Mum and the wider family to have time away to attend a funeral and re-engage with family and friends. Returning home earlier than the rest of the family it was so good to be able to visit Dad at any time of day and I was made very welcome at all times. In addition, everyone was very courteous, kind and caring and nothing was too much trouble. It was so pleasing to observe that Dad's care was individualized at all times and I noticed that staff went out of their way to help residents to feel included in whatever was happening and no one was left out. I feel reassured that Dad will be happy to stay at Fernhill in the future providing much-needed respite for Mum as required.
05 July 2024
The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.
26 February 2024
I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional minibus outing with one-to-one care with some residents. All the staff from management, reception and carers are kind, approachable and sensitive to my husband and my one needs. Thank you, Fernhill from a very appreciative wife.
18 January 2024
Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.
19 December 2023
Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but I couldn't have made a better choice, her stay has been treated with the utmost care and attention and for that, I will always be grateful.
18 December 2023
Visiting Fernhill was arranged quickly after initial contact and there was a visit from the care manager to the home of the resident within a short time. Contact was excellent right from the start with daily updates on how our relative was settling and any issues. Every member of staff we meet is friendly and shows care and compassion. It seems to be a happy place. We are welcome to visit at any time and unannounced which is very reassuring. Overall, an excellent home.
04 December 2023
My experience at the home over the past two and a half years that my wife has been a resident has been excellent. The standard of care has been good in all aspects that I expected. The staff are always cheerful, even at times that have been difficult due to Covid and other problems. I am always amazed at the patience shown, even when residents are being "difficult". Overall, an excellent care environment.
30 November 2023
I am so glad I persevered to get my wife into Fernhill. All the staff have been brilliant in dealing with my wife in situations due to her Alzheimer's. Something I could no longer cope with at home. They are caring, kind and very professional. The food is excellent and she certainly enjoys the food. I am very grateful to all the staff for the care they give my wife in sometimes challenging situations. I would definitely recommend Fernhill to anyone looking for care for their loved ones.
21 November 2023
My mum is looked after well, both physically and mentally. The staff have got to know her and seem genuinely fond of her, despite her complex needs, at times. They are sensitive to getting it right for her.
21 November 2023
I have nothing but praise for the staff. I feel the nursing team certainly know what they are doing. I am glad my wife is here. Staff are great and nothing seems to be a trouble. Very positive - I was impressed with management coming to visit my wife when she was in hospital.
17 November 2023
You have lovely staff, who all work hard. The home is very clean, and the food looks lovely. The atmosphere is welcoming, and the great suite is very comfortable. Many thanks for looking after our dad so well.
24 May 2023
The manager and his team kindly set up an online meeting for my wife and I as we live overseas. My mother came in at the beginning which was a lovely touch. Thereafter we discussed progress and I am very happy with the level of attention and care that my mother is receiving at Colten Fernhill.
05 May 2023
From one who was reluctant to put his wife in any kind of care home, I cannot find the space provided will cover its virtues. The home is like one big family that provided the love, care and devotion to its residents that we could never attain because of our working lives. No matter what status the loving care is displayed by all during their working day, it's one big team! Over the past 2 and a half years I have witnessed many acts of kindness by all. I regard them all as my family, this is a beautiful home full of love.
24 February 2023
Enjoyed his stay and really liked all the staff. They took time to talk to him and they looked after him well. He found some of the "inmates" (his words) very strange! Overall he had a good time. Liked the food. He cannot get shoes on as his feet are swollen and sore.
Latest Reviews for Fernhill
22 August 2025
We would like to recognise and thank the management team for their proactively, concern, kindness, professionalism and support for our very much loved relative and for us as a family which enabled a rapid transfer from hospital to Fernhill Care Home when our relative's health was rapidly deteriorating. Thanks to the wonderful staff our relative was able to experience a most dignified and peaceful passing surrounded by those he loved. At all times both he and we as a family received an incredible standard of care, attention, kindness and professionalism from all members of staff. We as a family were already familiar with Fernhill for its delivery of respite care which again we would describe as excellent, surpassing all our expectations in every respect and always going above and beyond. In our hour of need the management team and staff were there for us without question when we needed them most and this will never be forgotten.
15 August 2025
Fernhill Care Home became a true home for my dear mum, over her three years there. The carers consistently went above and beyond, making Mum feel incredibly valued, entertained, and deeply loved. Despite her many physical difficulties, the nursing care was exemplary, and I was always kept fully informed and involved in every decision, which brought immense peace of mind. What truly touched me was how the staff didn't just care for Mum; they genuinely cared for me too. Even on their toughest days, they always found the energy to smile and say hello, offering unwavering positivity. Witnessing Mum's physical and mental decline was heartbreaking, but knowing the staff were genuinely invested in her welfare made all the difference. They ensured she participated in beloved activities like the choir, visits from nursery children, and mini-bus trips. Certain staff members, my "angels," will forever hold a special place in my heart for their boundless kindness towards both Mum and me.
15 April 2025
Thank you so much for your expert care and support for our Mum and us during her short stay. Every member of staff was so friendly and welcoming which made our Mum's final days so much easier for us all to handle. You quickly got on top of her pain and treated her so kindly as if you had known her for years. You are really first class and we can't thank you enough.
19 February 2025
What a wonderful care home. I can't thank you enough for the love and care that you showed both my dad and my stepmum while they lived at Fernhill. Every single member of the team got to know them with their foibles and celebrated the loving couple that they were. You also treated us with great love and respect when it came to their passing. Dad was very content and peaceful but didn't want to go on once he had lost my stepmum and you cared for him beautifully, nothing was too much trouble. It was also obvious how much you cared for him as a person. You were also kind to me in those last weeks of his life. It felt like a family not a business. Thank you.
13 December 2024
The relief at finding Fernhill after a long search was indescribably and never once did we regret our decision. Owing to the understanding, patience and kindness of the staff, her initial rebellion metamorphosed into acceptance then contentment. When she died the compassion and gentleness of the staff helped us immensely.
11 September 2024
I have been very happy with my husband's stay. The carers have all been very attentive and caring as well as efficient. it looks like there is a lot of staff every day.
20 August 2024
Thank you to everyone at Fernhill for providing a welcoming, secure and caring environment for Dad, enabling Mum and the wider family to have time away to attend a funeral and re-engage with family and friends. Returning home earlier than the rest of the family it was so good to be able to visit Dad at any time of day and I was made very welcome at all times. In addition, everyone was very courteous, kind and caring and nothing was too much trouble. It was so pleasing to observe that Dad's care was individualized at all times and I noticed that staff went out of their way to help residents to feel included in whatever was happening and no one was left out. I feel reassured that Dad will be happy to stay at Fernhill in the future providing much-needed respite for Mum as required.
05 July 2024
The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.
26 February 2024
I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional minibus outing with one-to-one care with some residents. All the staff from management, reception and carers are kind, approachable and sensitive to my husband and my one needs. Thank you, Fernhill from a very appreciative wife.
18 January 2024
Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.
19 December 2023
Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but I couldn't have made a better choice, her stay has been treated with the utmost care and attention and for that, I will always be grateful.
18 December 2023
Visiting Fernhill was arranged quickly after initial contact and there was a visit from the care manager to the home of the resident within a short time. Contact was excellent right from the start with daily updates on how our relative was settling and any issues. Every member of staff we meet is friendly and shows care and compassion. It seems to be a happy place. We are welcome to visit at any time and unannounced which is very reassuring. Overall, an excellent home.
04 December 2023
My experience at the home over the past two and a half years that my wife has been a resident has been excellent. The standard of care has been good in all aspects that I expected. The staff are always cheerful, even at times that have been difficult due to Covid and other problems. I am always amazed at the patience shown, even when residents are being "difficult". Overall, an excellent care environment.
30 November 2023
I am so glad I persevered to get my wife into Fernhill. All the staff have been brilliant in dealing with my wife in situations due to her Alzheimer's. Something I could no longer cope with at home. They are caring, kind and very professional. The food is excellent and she certainly enjoys the food. I am very grateful to all the staff for the care they give my wife in sometimes challenging situations. I would definitely recommend Fernhill to anyone looking for care for their loved ones.
21 November 2023
My mum is looked after well, both physically and mentally. The staff have got to know her and seem genuinely fond of her, despite her complex needs, at times. They are sensitive to getting it right for her.
21 November 2023
I have nothing but praise for the staff. I feel the nursing team certainly know what they are doing. I am glad my wife is here. Staff are great and nothing seems to be a trouble. Very positive - I was impressed with management coming to visit my wife when she was in hospital.
17 November 2023
You have lovely staff, who all work hard. The home is very clean, and the food looks lovely. The atmosphere is welcoming, and the great suite is very comfortable. Many thanks for looking after our dad so well.
24 May 2023
The manager and his team kindly set up an online meeting for my wife and I as we live overseas. My mother came in at the beginning which was a lovely touch. Thereafter we discussed progress and I am very happy with the level of attention and care that my mother is receiving at Colten Fernhill.
05 May 2023
From one who was reluctant to put his wife in any kind of care home, I cannot find the space provided will cover its virtues. The home is like one big family that provided the love, care and devotion to its residents that we could never attain because of our working lives. No matter what status the loving care is displayed by all during their working day, it's one big team! Over the past 2 and a half years I have witnessed many acts of kindness by all. I regard them all as my family, this is a beautiful home full of love.
24 February 2023
Enjoyed his stay and really liked all the staff. They took time to talk to him and they looked after him well. He found some of the "inmates" (his words) very strange! Overall he had a good time. Liked the food. He cannot get shoes on as his feet are swollen and sore.