Fernhill

122 Ringwood Road, Longham, Ferndown BH22 9AW
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9.9 104 Reviews
  • Fernhill, Ferndown
Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Fernhill is situated at Longham in the picturesque Dorset countryside, specifically designed and dedicated to the needs of people living with dementia.

Built over three floors, Fernhill has all en-suite bedrooms with shower facilities and flat-screen televisions with Freeview. Each house within the Fernhill community group has its own dedicated team of care staff, while on the second floor there is a guest suite for relatives who may wish to stay overnight.

The home is designed for easy orientation and independent living. There are spacious communal lounges and dining rooms all of which have a lifestyle kitchen and two private sensory gardens for the residents to enjoy, both of which are wheelchair accessible.

Following a refurbishment project in 2012, Fernhill has themed rooms, including a cinema, post office, café and in the garden residents will find a 1958 Hillman Minx.
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Care Provided by Fernhill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1792
The price(s) shown are provided by the care home. Contact Fernhill for full pricing details and T&Cs.

Contact Fernhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fernhill to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • There are no specific visiting hours at Fernhill; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Fernhill, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Fernhill Reviews (104)

9.9

Fernhill has a Review Score of 9.9 (9.874) out of 10, based on 16 reviews in the last 2 years.
Over all time Fernhill has 104 reviews.

Overall Experience
  • 95
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Date Published
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Reviewer Connection to Fernhill
  • 46
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Total of 104, showing 1-20
Review from A R (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff at Fernhill are all extremely caring, friendly and supportive both to my mother and my family. Although my mother has only been with them for a short while, they have made her feel very welcome and comfortable. It is a huge weight off myself knowing that my 95 year old mother, who had been
living independently, is now in a lovely safe and secure residence. She has been on weekly minibus outings and joined in with the entertainment within this care home. With my permission, photos have been taken of such trips and shared with me, mum always looks so happy. The Staff regularly telephone me with updates about her day and if there are any medical issues that need discussing with the doctor. Whenever myself or my family visit we are always approached by numerous, friendly staff, no matter how busy they are, asking if there is anything that we would like or need. They all really do go 'above and beyond', I cannot praise them enough.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your kind feedback. We're glad your mother has settled so comfortably at Fernhill, and that the team's care, communication and thoughtful support are bringing reassurance to you and your family.
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Review from Suzanne C (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has 2 days a week Day Care but we required a short respite stay, in order to give us both a break. Everyone at Fernhill were so helpful in organising the stay and keeping me informed on how it was going. Mum was relaxed about the change in routine because the people and environment was already familiar,
and they already knew her and how to get the best from her.
Her room was beautiful and we were able to place personal items to make it feel like home. The staff are excellent and so supportive and positive which keeps the mood up for everyone. Mum has always loved her food and the staff were able to quickly assess and strike the balance of giving her what she liked but making sure she didn't over indulge.
As will often happen Mum "lost" items of clothing and footwear, the staff were really helpful in locating the missing items quickly, and not making it seem like I was being unreasonable in wanting her belongings back.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your kind feedback about Fernhill. We're so pleased to hear your mum's respite stay was so well supported, and that the team's understanding, organisation and attentive approach helped her feel relaxed, comfortable and at home.
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Review from Damaris E (Wife of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found management very reactive to any requests or ideas we have had, and suggestions have been promptly discussed or reacted to. As family members, care has been needed to us as well as our loved ones. We are always welcome. Our loved one is always known to carers and staff, and he reacts well
to them. As a wife, I always feel welcome, and I hugely appreciate the kindness and friendliness shown to us both.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your kind feedback. We're so pleased to hear you feel welcomed and well supported at Fernhill, and that the team's responsiveness, familiarity and kindness bring reassurance to both you and your loved one.
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Review from Nigel C (Husband of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited lots of care homes in order to find the best care for my wife, who suffers from early-onset Alzheimer's. Fernhill was the best I could find. The care that she has been given is exceptional and changes as her needs change. The staff are genuinely caring and know how to deal with any situations
that may arise. Her medical needs are well catered for, and medication is controlled and given on time. The home can be relied on to contact her GP if there are any issues and keep me well informed. The food is good, varied and plentiful—the staff deal with everyone as an individual. I would not hesitate to recommend Fernhill to anyone looking for care for their loved ones.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your kind feedback. We're so pleased to hear Fernhill has provided such exceptional, responsive care for your wife, and that the team's understanding, communication, and personalised approach give you such reassurance.
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Review from Janet S (Sister of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative entered Fernhill in November 2025 and we were so pleased we chose this wonderful care home.. From the day of arrival, he was treated with love, care and respect. He settled immediately and was extremely happy from day one. Sadly he became ill and the staff were marvellous in supporting him
far beyond their duties and keeping the family informed of his treatment.
I would have absolutely no hesitation in recommending this fantastic care home .
Reply from Lorraine Bell, Home Manager at FernhillThank you for sharing your experience. We're honoured to have cared for your relative at Fernhill and are pleased he felt happy and supported from the very start. Your kind recommendation and appreciation of the team will mean a great deal to everyone here.
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Review from Peter H (Husband of Resident) assisted by family/friend published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fernhill is a wonderful care home. The staff are so caring and helpful, not only to my wife but to me as well. There is always a friendly welcome, and I often enjoy a cup of tea with the staff.
My wife's room is always beautifully kept by the housekeeping team, who are happy to have a chat whilst working.
The management are always approachable and helpful. Activities are thoughtful and enjoyable. I would happily recommend Fernhill to anybody looking for excellent care.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your kind feedback. We're pleased to hear both you and your wife feel so well supported at Fernhill, and that you value the warmth of the team, the care taken with her room, and the thoughtful activities on offer.
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Review from Gaby H (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is not the easiest of people to look after but the staff at Fernhill have gone above and beyond. The staff have been incredibly patient with her whilst she settled in and have treated her as an individual. My mother had resisted all kinds of help - washing, dressing, attending activities.
Slowly, with the help of the staff, she has settled in so well and now I feel she feels that Fernhill is her home.
Reply from Lorraine Bell, Home Manager at FernhillThank you for sharing your experience. We're so pleased to hear how well your mother has settled at Fernhill and that the team's patience and individual approach have helped her feel at home. Your feedback will mean a great deal to everyone here.
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Review from Nick P (Son of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dementia is a horrible condition but with the help and assistance of all the staff in the home,residents are able to carry on their daily routines.
The level of care and respect shown is nothing but brilliant.
The outings and activities laid on are mixed and tailored to suit individual needs and preferences.
Food
is varied and tailored to residents requirements.
A home from home.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your lovely feedback. We're so pleased you feel Fernhill provides such thoughtful, respectful care and a real home-from-home environment. It's wonderful to know the activities, outings, and food are so well appreciated - your kind words mean a great deal to the whole team.
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Review from Alison A (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to recognise and thank the management team for their proactively, concern, kindness, professionalism and support for our very much loved relative and for us as a family which enabled a rapid transfer from hospital to Fernhill Care Home when our relative's health was rapidly deteriorating.
Thanks
to the wonderful staff our relative was able to experience a most dignified and peaceful passing surrounded by those he loved. At all times both he and we as a family received an incredible standard of care, attention, kindness and professionalism from all members of staff.
We as a family were already familiar with Fernhill for its delivery of respite care which again we would describe as excellent, surpassing all our expectations in every respect
and always going above and beyond.
In our hour of need the management team and staff were there for us without question when we needed them most and this will never be forgotten.
Reply from Lorraine Bell, Home Manager at FernhillReading your words means more than we can say. We're truly sorry for your loss and deeply honoured to have been there for your loved one, and for your family, during such a difficult time. Knowing that our team made a difference when it mattered most means so much to us all. Thank you again for sharing this with. We'll be sure to pass your words on to the whole team here at Fernhill.
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Review from Christina S (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fernhill Care Home became a true home for my dear mum, over her three years there. The carers consistently went above and beyond, making Mum feel incredibly valued, entertained, and deeply loved. Despite her many physical difficulties, the nursing care was exemplary, and I was always kept fully informed
and involved in every decision, which brought immense peace of mind.


What truly touched me was how the staff didn't just care for Mum; they genuinely cared for me too. Even on their toughest days, they always found the energy to smile and say hello, offering unwavering positivity. Witnessing Mum's physical and mental decline was heartbreaking, but knowing the staff were genuinely invested in her welfare made all the difference. They ensured she participated in beloved activities like the choir, visits from nursery children, and mini-bus trips.


Certain staff members, my "angels," will forever hold a special place in my heart for their boundless kindness towards both Mum and me.

Reply from Lorraine Bell, Home Manager at FernhillThank you for taking the time to leave such lovely comments. It means a great deal to know that Fernhill became a true home for your mum, and that you felt welcomed and supported too. We're lucky to have such a kind and dedicated team here, and your words about the care they gave and the difference it made will mean so much to them. We're especially glad your mum was able to enjoy the community and activities, from singing in the choir to trips out and visits from the children. Creating those moments for our residents is very important to us, and it was a privilege to share them with her. Should you ever wish to visit, our doors will always be open. Thank you again.
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Review from Linda S (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for your expert care and support for our Mum and us during her short stay. Every member of staff was so friendly and welcoming which made our Mum's final days so much easier for us all to handle. You quickly got on top of her pain and treated her so kindly as if you had known her for
years. You are really first class and we can't thank you enough.
Reply from Lorraine Bell, Home Manager at FernhillThank you for your thoughtful review. It was a privilege to care for your lovely Mum albeit for a short time. We were so sorry for your loss and truly appreciate you taking the time to share your experience with us. It means a great deal to know that our team were able to offer comfort and support to both your mum and your family. I'll be sure to share your kind words with the whole team. Thank you again.
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Review from S V (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care home. I can't thank you enough for the love and care that you showed both my dad and my stepmum while they lived at Fernhill. Every single member of the team got to know them with their foibles and celebrated the loving couple that they were. You also treated us with great love
and respect when it came to their passing. Dad was very content and peaceful but didn't want to go on once he had lost my stepmum and you cared for him beautifully, nothing was too much trouble. It was also obvious how much you cared for him as a person. You were also kind to me in those last weeks of his life. It felt like a family not a business. Thank you.
Reply from Lorraine Bell, Home Manager at FernhillThank you for sharing such kind words with us. It means so much to know that Fernhill felt like a family to you and that your dad and stepmum were cared for with love and understanding. Getting to know them both as individuals and as a couple was truly special for our team. Your comments mean a great deal, and we really appreciate you taking the time to share them during this difficult time. I'll be sure to pass them on to the rest of the team. Thank you once again, and we wish you all the best.
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Review from Sally W (Mother of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The relief at finding Fernhill after a long search was indescribably and never once did we regret our decision. Owing to the understanding, patience and kindness of the staff, her initial rebellion metamorphosed into acceptance then contentment. When she died the compassion and gentleness of the staff
helped us immensely.
Reply from Lorraine Bell, Home Manager at FernhillThank you for sharing such a lovely review of Fernhill. It means so much to hear how our team's kindness and care helped your loved one settle and brought comfort to your family. Supporting residents and their families through every stage is incredibly important to us, and we're glad we could be there for you during such a difficult time. Please know that our doors are always open if you need anything or would like to visit. We're so sorry for your loss, and we really appreciate your kind words.
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Review from P D (Wife of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my husband's stay. The carers have all been very attentive and caring as well as efficient. it looks like there is a lot of staff every day.
Reply from Francis Bosompim, Home Manager at FernhillThank you for your review of Fernhill. We have a wonderful and hardworking team here, so it's very rewarding to hear such kind words about the care they provided to your husband. Your feedback is greatly appreciated, and we're grateful to know that our efforts have contributed to a positive experience.
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Review from J D (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone at Fernhill for providing a welcoming, secure and caring environment for Dad, enabling Mum and the wider family to have time away to attend a funeral and re-engage with family and friends.
Returning home earlier than the rest of the family it was so good to be able to visit Dad
at any time of day and I was made very welcome at all times.
In addition, everyone was very courteous, kind and caring and nothing was too much trouble. It was so pleasing to observe that Dad's care was individualized at all times and I noticed that staff went out of their way to help residents to feel included in whatever was happening and no one was left out.
I feel reassured that Dad will be happy to stay at Fernhill in the future providing much-needed respite for Mum as required.
Reply from Francis Bosompim, Home Manager at FernhillThank you for your review of Fernhill. It's wonderful to hear about your dad's stay with us and that you were pleased with the care he received. Our team is dedicated to ensuring every resident feels included and cared for, so it's especially rewarding to know this was evident in your dad's care. We're also happy that you felt welcomed and supported during your visits, and that we were able to provide peace of mind for your mum and the wider family.
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Review from T C (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.
Reply from Francis Bosompim, Home Manager at FernhillThank you so much for your review of Fernhill! Creating a calm and caring environment is very important to us, and it's fantastic to hear that you found everyone from reception to all floors friendly and amazing. Your feedback means a lot to us, and we will continue to provide the best possible care and experience for all our residents.
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Review from Kathleen M (Wife of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional minibus
outing with one-to-one care with some residents. All the staff from management, reception and carers are kind, approachable and sensitive to my husband and my one needs. Thank you, Fernhill from a very appreciative wife.
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Review from Fiona W (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.
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Review from Elaine W (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but
I couldn't have made a better choice, her stay has been treated with the utmost care and attention and for that, I will always be grateful.
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Review from A C (Daughter-in-law of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting Fernhill was arranged quickly after initial contact and there was a visit from the care manager to the home of the resident within a short time. Contact was excellent right from the start with daily updates on how our relative was settling and any issues.
Every member of staff we meet is friendly
and shows care and compassion. It seems to be a happy place. We are welcome to visit at any time and unannounced which is very reassuring. Overall, an excellent home.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Fernhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Fernhill is calculated as follows: ( (187 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Fernhill is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Lorraine

Lorraine Bell

Job Title: Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi

Lexi Gibson

Job Title: Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Frequently Asked Questions about Fernhill

What types of Care is Fernhill registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fernhill have?

There are 58 Single Rooms.

What are the Facilities & Services at Fernhill?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernhill to the centre of Ferndown?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service - more info.