Fernhill

Thank you for helping her find herself.

My mum is treated with respect and dignity, they've taken the time to learn her tells and what she enjoys despite her no longer being able to speak. The main lounge and residents rooms are well maintained.

Sadly, Mum would not be able to partake in the plethora of activities as she declined very quickly. This sounds and, of course, IS sad but she was SAFE. She was CARED FOR. She was HAPPY. Thank you Fernhill for everything. 10/10

I am very happy to leave my dad in their care and not worry for his welfare

Fernhill is a lovely, caring home, that welcomed my husband with open arms. He wasn't the easiest person to deal with at first, agitated and resisting help in every aspect of daily life. But with the care, attention, respect and patience of the staff, he is now calmer, settled and content. Every resident is treated as an individual, and their specific needs are attended to with love and care. The management are great, dealing with any help or advice my family and I request, and keeping us updated on his care or any issues. I could not wish for a better home for my husband and would not hesitate in recommending them.

All the staff knew him and if they did not have any information relating to Dad, their admin system was always up to date to find out.

The Staff at Fernhill are all extremely caring, friendly and supportive both to my mother and my family. Although my mother has only been with them for a short while, they have made her feel very welcome and comfortable. It is a huge weight off myself knowing that my 95 year old mother, who had been living independently, is now in a lovely safe and secure residence. She has been on weekly minibus outings and joined in with the entertainment within this care home. With my permission, photos have been taken of such trips and shared with me, mum always looks so happy. The Staff regularly telephone me with updates about her day and if there are any medical issues that need discussing with the doctor. Whenever myself or my family visit we are always approached by numerous, friendly staff, no matter how busy they are, asking if there is anything that we would like or need. They all really do go 'above and beyond', I cannot praise them enough.

As will often happen Mum "lost" items of clothing and footwear, the staff were really helpful in locating the missing items quickly, and not making it seem like I was being unreasonable in wanting her belongings back.

We have found management very reactive to any requests or ideas we have had, and suggestions have been promptly discussed or reacted to. As family members, care has been needed to us as well as our loved ones. We are always welcome. Our loved one is always known to carers and staff, and he reacts well to them. As a wife, I always feel welcome, and I hugely appreciate the kindness and friendliness shown to us both.

I visited lots of care homes in order to find the best care for my wife, who suffers from early-onset Alzheimer's. Fernhill was the best I could find. The care that she has been given is exceptional and changes as her needs change. The staff are genuinely caring and know how to deal with any situations that may arise. Her medical needs are well catered for, and medication is controlled and given on time. The home can be relied on to contact her GP if there are any issues and keep me well informed. The food is good, varied and plentiful—the staff deal with everyone as an individual. I would not hesitate to recommend Fernhill to anyone looking for care for their loved ones.

I would have absolutely no hesitation in recommending this fantastic care home .

My wife's room is always beautifully kept by the housekeeping team, who are happy to have a chat whilst working. The management are always approachable and helpful. Activities are thoughtful and enjoyable. I would happily recommend Fernhill to anybody looking for excellent care.

My mother is not the easiest of people to look after but the staff at Fernhill have gone above and beyond. The staff have been incredibly patient with her whilst she settled in and have treated her as an individual. My mother had resisted all kinds of help - washing, dressing, attending activities. Slowly, with the help of the staff, she has settled in so well and now I feel she feels that Fernhill is her home.

A home from home.

In our hour of need the management team and staff were there for us without question when we needed them most and this will never be forgotten.

Fernhill Care Home became a true home for my dear mum, over her three years there. The carers consistently went above and beyond, making Mum feel incredibly valued, entertained, and deeply loved. Despite her many physical difficulties, the nursing care was exemplary, and I was always kept fully informed and involved in every decision, which brought immense peace of mind.

What truly touched me was how the staff didn't just care for Mum; they genuinely cared for me too. Even on their toughest days, they always found the energy to smile and say hello, offering unwavering positivity. Witnessing Mum's physical and mental decline was heartbreaking, but knowing the staff were genuinely invested in her welfare made all the difference. They ensured she participated in beloved activities like the choir, visits from nursery children, and mini-bus trips.

Certain staff members, my "angels," will forever hold a special place in my heart for their boundless kindness towards both Mum and me.

Thank you so much for your expert care and support for our Mum and us during her short stay. Every member of staff was so friendly and welcoming which made our Mum's final days so much easier for us all to handle. You quickly got on top of her pain and treated her so kindly as if you had known her for years. You are really first class and we can't thank you enough.

What a wonderful care home. I can't thank you enough for the love and care that you showed both my dad and my stepmum while they lived at Fernhill. Every single member of the team got to know them with their foibles and celebrated the loving couple that they were. You also treated us with great love and respect when it came to their passing. Dad was very content and peaceful but didn't want to go on once he had lost my stepmum and you cared for him beautifully, nothing was too much trouble. It was also obvious how much you cared for him as a person. You were also kind to me in those last weeks of his life. It felt like a family not a business. Thank you.

The relief at finding Fernhill after a long search was indescribably and never once did we regret our decision. Owing to the understanding, patience and kindness of the staff, her initial rebellion metamorphosed into acceptance then contentment. When she died the compassion and gentleness of the staff helped us immensely.

I have been very happy with my husband's stay. The carers have all been very attentive and caring as well as efficient. it looks like there is a lot of staff every day.