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Fernhill

122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW
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Mum is always treated well. All the staff are kind and friendlyFiona W(Daughter of Resident/Service User)
Fernhill, Ferndown
Without exception the staff are kind, friendly and understand the dementia journeyRos P(Daughter of Resident/Service User)
Fernhill, Ferndown
Fernhill, Ferndown

Designed exclusively for people living with dementia, Fernhill offers specialist care within an environment thoughtfully planned to help residents navigate daily life with greater ease while encouraging independence wherever possible.

Life at Fernhill is centred around smaller household communities, allowing residents to build meaningful relationships and enjoy a calm, supportive pace each day. Familiar spaces, sensory gardens and carefully designed surroundings provide reassurance, while themed areas throughout the home encourage reminiscence,...  

Care Provided by Fernhill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,792From £1,792

Contact Fernhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Visiting

  • There are no specific visiting hours at Fernhill; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Fernhill, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Fernhill Reviews (109)

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10

Fernhill has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years. Over all time Fernhill has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from T C (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card
Overall Experience

The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.

Reply from Francis Bosompim, Home Manager at Fernhill

Thank you so much for your review of Fernhill! Creating a calm and caring environment is very important to us, and it's fantastic to hear that you found everyone from reception to all floors friendly and amazing. Your feedback means a lot to us, and we will continue to provide the best possible care and experience for all our residents.

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Review from Kathleen M (Wife of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional minibus outing with one-to-one care with some residents. All the staff from management, reception and carers are kind, approachable and sensitive to my husband and my one needs. Thank you, Fernhill from a very appreciative wife.

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Review from Fiona W (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.

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Review from Elaine W (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card
Overall Experience

Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but I couldn't have made a better choice, her stay has been treated with the utmost care and attention and for that, I will always be grateful.

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Review from A C (Daughter-in-law of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience
Visiting Fernhill was arranged quickly after initial contact and there was a visit from the care manager to the home of the resident within a short time. Contact was excellent right from the start with daily updates on how our relative was settling and any issues.

Every member of staff we meet is friendly and shows care and compassion. It seems to be a happy place. We are welcome to visit at any time and unannounced which is very reassuring. Overall, an excellent home.

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Review from John N (Husband of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

My experience at the home over the past two and a half years that my wife has been a resident has been excellent. The standard of care has been good in all aspects that I expected. The staff are always cheerful, even at times that have been difficult due to Covid and other problems. I am always amazed at the patience shown, even when residents are being "difficult". Overall, an excellent care environment.

Reply from Francis Bosompim, Home Manager at Fernhill

Thank you for your review, and we look forward to working with you to improve our score.

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Review from Debbie H (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience

My mum is looked after well, both physically and mentally. The staff have got to know her and seem genuinely fond of her, despite her complex needs, at times. They are sensitive to getting it right for her.

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Review from Maurice S (Husband of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience
I have nothing but praise for the staff. I feel the nursing team certainly know what they are doing.

I am glad my wife is here. Staff are great and nothing seems to be a trouble. Very positive - I was impressed with management coming to visit my wife when she was in hospital.

Reply from Francis Bosompim, Home Manager at Fernhill

Thank you for your review - we look forward to reviewing activities, food and drink to see what else we can do to improve these for your wife.

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Review from Sue H (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card
Overall Experience
You have lovely staff, who all work hard. The home is very clean, and the food looks lovely.
The atmosphere is welcoming, and the great suite is very comfortable.

Many thanks for looking after our dad so well.

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Review from M W (Son of Resident) published on 24 May 2023 Submitted via Website
Overall Experience
The manager and his team kindly set up an online meeting for my wife and I as we live overseas. My mother came in at the beginning which was a lovely touch.

Thereafter we discussed progress and I am very happy with the level of attention and care that my mother is receiving at Colten Fernhill.

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Review from Richard H (Husband of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience
From one who was reluctant to put his wife in any kind of care home, I cannot find the space provided will cover its virtues. The home is like one big family that provided the love, care and devotion to its residents that we could never attain because of our working lives. No matter what status the loving care is displayed by all during their working day, it's one big team! Over the past 2 and a half years I have witnessed many acts of kindness by all.

I regard them all as my family, this is a beautiful home full of love.

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Review from R H (Resident / Service User) published on 24 February 2023 Submitted via Postal Card
Overall Experience

Enjoyed his stay and really liked all the staff. They took time to talk to him and they looked after him well. He found some of the "inmates" (his words) very strange! Overall he had a good time. Liked the food. He cannot get shoes on as his feet are swollen and sore.

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Review from Ros P (Daughter of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

My mum arrived at Fernhill in February for emergency respite care as she was not coping on her own. Within a few days she was brighter, sleeping well, enjoying meals and even joining in activities. She has now been there for 6 months. She shares her "house" with other ladies with a similar level of dementia. Without exception the staff are kind, friendly and understand the dementia journey so are able to calm and reassure her. The facilities, decor, and activities are superb. We especially appreciate the Sunday hymns and readings as mum has always been a church-goer. When I visit she is bright and relaxed and I am welcomed by the staff who are always available for any queries or requests. Rooms and common areas are spotless and she enjoys the little coffee shop on colder days (and the coffee is excellent!). I would have no hesitation in recommending Fernhill - they are simply brilliant!

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Review from Anne B (Next of Kin) published on 14 June 2022 Submitted via Website
Overall Experience
My uncle arrived at Fernhill Care Home in April from another care home where he was quite unhappy. The care he has received at Fernhill has been outstanding and the friendliness, attention to detail and professionalism shown by the staff is wonderful. His lovely room is kept spotlessly clean by the very friendly housekeeper and everyone works hard to help him to join in with activities. He particularly loves the beautiful garden and is much calmer and happier now.
We have been very impressed with the flexible visiting arrangements and the helpfulness of all the staff at every level. They have always made time to listen and respond to my queries.
My professional background includes working in dementia services and it is lovely to see how well all the staff understand the needs of people with dementia while treating each person as a unique individual.

We are completely satisfied with our choice of Fernhill and would have no hesitation in recommending it for short or long-term care.

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Review from S P (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience

My father, and us, his family, have been very warmly welcomed into Fernhill. We cannot speak highly enough of the care, support, energy and compassion shown by all members of the team. Staff are always there to answer questions, and their dementia training is evident in how they care for residents. A big thank you!

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Review from Karen B (Daughter of Resident) published on 14 March 2022 Submitted via Website
Overall Experience

My mother needed urgent support and the staff stepped in and looked after her wonderfully and in turn helped me. I can’t praise the home and the staff enough for the caring and professional care they provide. Physically and mentally my mother is the best she has been for years.

Every need of hers has been met in such an exceptional way, from her meals to the cleanliness of her room to the speediness and thoroughness of her medical needs. I would highly recommend Fernhill for respite or long term care. I have huge respect for the staff there and all they do to ensure your loved one is safe and cared for in all ways.

Thank you

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Review from M C (Son of Resident) published on 28 February 2022 Submitted via Website
Overall Experience

In August '21 after a difficult year and after much soul-searching the family took the decision to move our very elderly father into a care home, and for a number of reasons we chose Fernhill. We are delighted to say we are very pleased with our choice and have absolutely no regrets. It has been like a new lease of life for him. The home lives and breathes care of the highest quality and we have nothing but praise for the wonderful caring staff. We really like the general ambience of the home, and nothing seems to be too much trouble. The wellbeing of the resident is very much at the forefront of everything they do whether it's just talking to them, involving them in activities, taking them on trips, providing companionship or even simply putting an arm around them and making them feel wanted, and cared for. Our father seems very content and happy which is all we could have hoped for at his time of life.

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Review from C D (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card
Overall Experience

Staff are very caring and attentive, and they hosted a lovely party today and went to a lot of effort. Special mention to the chefs who ensure mum has vegetarian food.

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Review from K G (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident here for over a year. I am very happy with her care. All of the staff/careers, nurses and admin staff work so hard to make and succeed in improving my mum's life. They have treated her with great care and support. They have also helped myself to come to terms with my mum's Alzheimer's.

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Review from T D (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card
Overall Experience

We feel very lucky to have found such a lovely care home for our mother. The staff here are all excellent and really go out of their way to help mum in every way they can. The staff are so genuine and helpful. Nothing is too much trouble. We feel very happy with the difficult choice we had to make, in deciding that mum needed extra help that we couldn't provide.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Fernhill.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Fernhill.

Meet the Team (2)

Lorraine Bell
Lorraine BellJob Title:Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi Gibson
Lexi GibsonJob Title:Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service -more info.