Mum is always treated well. All the staff are kind and friendlyFiona W(Daughter of Resident/Service User)
Without exception the staff are kind, friendly and understand the dementia journeyRos P(Daughter of Resident/Service User)
Mum is always treated well. All the staff are kind and friendlyFiona W(Daughter of Resident/Service User)
Without exception the staff are kind, friendly and understand the dementia journeyRos P(Daughter of Resident/Service User)
Designed exclusively for people living with dementia, Fernhill offers specialist care within an environment thoughtfully planned to help residents navigate daily life with greater ease while encouraging independence wherever possible.
Life at Fernhill is centred around smaller household communities, allowing residents to build meaningful relationships and enjoy a calm, supportive pace each day. Familiar spaces, sensory gardens and carefully designed surroundings provide reassurance, while themed areas throughout the home encourage reminiscence,...
Designed exclusively for people living with dementia, Fernhill offers specialist care within an environment thoughtfully planned to help residents navigate daily life with greater ease while encouraging independence wherever possible.
Life at Fernhill is centred around smaller household communities, allowing residents to build meaningful relationships and enjoy a calm, supportive pace each day. Familiar spaces, sensory gardens and carefully designed surroundings provide reassurance, while themed areas throughout the home encourage reminiscence, conversation and connection.
Companionship plays an important role in daily life. Residents are supported to continue enjoying the activities they love, discover new interests and remain connected with the wider community through a varied programme of experiences tailored to individual abilities and preferences. Families are warmly welcomed as part of everyday life.
Alongside specialist dementia care, residents benefit from an experienced nursing and care team who understand the changing nature of memory loss and provide thoughtful, responsive support. As part of the award-winning Colten Care group, recognised as the 2025 National Care Award winner for Medium-Sized Provider and a carehome.co.uk Top 20 Group for 11 consecutive years, Fernhill combines nationally recognised dementia expertise with an approach centred on familiarity, dignity and meaningful everyday living. Every detail, from dining experiences to daily routines, is designed to promote comfort, familiarity and wellbeing.
Rated Outstanding by the Care Quality Commission (October 2019), Fernhill is recognised for creating an environment where people continue to be seen for who they are, supported to live each day with dignity, confidence and joy.
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The price(s) shown are provided by the care home. Contact Fernhill for full pricing details and T&Cs.
Fernhill has a Review Score of 9.9 (9.948) out of 10, based on 19 reviews in the last 2 years.
Over all time Fernhill has 110 reviews.
Returning home earlier than the rest of the family it was so good to be able to visit...
I feel reassured that Dad will be happy to stay at Fernhill in the future providing much-needed respite for Mum as required.
Thank you for your review of Fernhill. It's wonderful to hear about your dad's stay with us and that you were pleased with the care he received. Our team is dedicated to ensuring every resident feels included and cared for, so it's especially rewarding to know this was evident in your dad's care....
Thank you for your review of Fernhill. It's wonderful to hear about your dad's stay with us and that you were pleased with the care he received. Our team is dedicated to ensuring every resident feels included and cared for, so it's especially rewarding to know this was evident in your dad's care. We're also happy that you felt welcomed and supported during your visits, and that we were able to provide peace of mind for your mum and the wider family.
The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.
The staff are all friendly and amazing from the reception to all floors. Fantastic calm atmosphere. Caring is noticeable always there. Always clean residents and rooms etc.
Thank you so much for your review of Fernhill! Creating a calm and caring environment is very important to us, and it's fantastic to hear that you found everyone from reception to all floors friendly and amazing. Your feedback means a lot to us, and we will continue to provide the best possible care and experience for all our residents.
I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional...
I am very pleased that my husband, 88 years old, was offered one day care per week after his dementia assessment. He has some agency personal care each day but his time in Fernhill is a very positive and stimulating experience. He loves the staff, the food, chatting with others and the occasional minibus outing with one-to-one care with some residents. All the staff from management, reception and carers are kind, approachable and sensitive to my husband and my one needs. Thank you, Fernhill from a very appreciative wife.
Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.
Mum is always treated well. All the staff are kind and friendly. She enjoys all the activities and food. She always seems happy to attend daycare and entertainment. I am more than happy with the care and attention she receives and I know she is safe and well looked after.
Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but...
Mum has been in Fernhill for nearly five years now and in all that time, she has been in excellent care from all members of staff (from the cleaning staff, carers, nurses). I couldn't have chosen a better home for her, it was always going to be difficult to put someone you love into a care home but I couldn't have made a better choice, her stay has been treated with the utmost care and attention and for that, I will always be grateful.
Every member of staff we meet is...
Every member of staff we meet is friendly and shows care and compassion. It seems to be a happy place. We are welcome to visit at any time and unannounced which is very reassuring. Overall, an excellent home.
My experience at the home over the past two and a half years that my wife has been a resident has been excellent. The standard of care has been good in all aspects that I expected. The staff are always cheerful, even at times that have been difficult due to Covid and other problems. I am always...
My experience at the home over the past two and a half years that my wife has been a resident has been excellent. The standard of care has been good in all aspects that I expected. The staff are always cheerful, even at times that have been difficult due to Covid and other problems. I am always amazed at the patience shown, even when residents are being "difficult". Overall, an excellent care environment.
Thank you for your review, and we look forward to working with you to improve our score.
My mum is looked after well, both physically and mentally. The staff have got to know her and seem genuinely fond of her, despite her complex needs, at times. They are sensitive to getting it right for her.
My mum is looked after well, both physically and mentally. The staff have got to know her and seem genuinely fond of her, despite her complex needs, at times. They are sensitive to getting it right for her.
I am glad my wife is here. Staff are great and nothing seems to be a trouble. Very positive - I was impressed with management coming to visit my wife when she was in hospital.
I am glad my wife is here. Staff are great and nothing seems to be a trouble. Very positive - I was impressed with management coming to visit my wife when she was in hospital.
Thank you for your review - we look forward to reviewing activities, food and drink to see what else we can do to improve these for your wife.
Many thanks for looking after our dad so well.
Many thanks for looking after our dad so well.
Thereafter we discussed progress and I am very happy with the level of attention and care that my mother is receiving at Colten Fernhill.
Thereafter we discussed progress and I am very happy with the level of attention and care that my mother is receiving at Colten Fernhill.
From one who was reluctant to put his wife in any kind of care home, I cannot find the space provided will cover its virtues. The home is like one big family that provided the love, care and devotion to its residents that we could never attain because of our working lives. No matter what status the...
I regard them all as my family, this is a beautiful home full of love.
Enjoyed his stay and really liked all the staff. They took time to talk to him and they looked after him well. He found some of the "inmates" (his words) very strange! Overall he had a good time. Liked the food. He cannot get shoes on as his feet are swollen and sore.
Enjoyed his stay and really liked all the staff. They took time to talk to him and they looked after him well. He found some of the "inmates" (his words) very strange! Overall he had a good time. Liked the food. He cannot get shoes on as his feet are swollen and sore.
My mum arrived at Fernhill in February for emergency respite care as she was not coping on her own. Within a few days she was brighter, sleeping well, enjoying meals and even joining in activities. She has now been there for 6 months. She shares her "house" with other ladies with a similar level...
My mum arrived at Fernhill in February for emergency respite care as she was not coping on her own. Within a few days she was brighter, sleeping well, enjoying meals and even joining in activities. She has now been there for 6 months. She shares her "house" with other ladies with a similar level of dementia. Without exception the staff are kind, friendly and understand the dementia journey so are able to calm and reassure her. The facilities, decor, and activities are superb. We especially appreciate the Sunday hymns and readings as mum has always been a church-goer. When I visit she is bright and relaxed and I am welcomed by the staff who are always available for any queries or requests. Rooms and common areas are spotless and she enjoys the little coffee shop on colder days (and the coffee is excellent!). I would have no hesitation in recommending Fernhill - they are simply brilliant!
My uncle arrived at Fernhill Care Home in April from another care home where he was quite unhappy. The care he has received at Fernhill has been outstanding and the friendliness, attention to detail and professionalism shown by the staff is wonderful. His lovely room is kept spotlessly clean by the...
We are completely satisfied with our choice of Fernhill and would have no hesitation in recommending it for short or long-term care.
My father, and us, his family, have been very warmly welcomed into Fernhill. We cannot speak highly enough of the care, support, energy and compassion shown by all members of the team. Staff are always there to answer questions, and their dementia training is evident in how they care for residents....
My father, and us, his family, have been very warmly welcomed into Fernhill. We cannot speak highly enough of the care, support, energy and compassion shown by all members of the team. Staff are always there to answer questions, and their dementia training is evident in how they care for residents. A big thank you!
My mother needed urgent support and the staff stepped in and looked after her wonderfully and in turn helped me. I can’t praise the home and the staff enough for the caring and professional care they provide. Physically and mentally my mother is the best she has been for years.
Every need of...
My mother needed urgent support and the staff stepped in and looked after her wonderfully and in turn helped me. I can’t praise the home and the staff enough for the caring and professional care they provide. Physically and mentally my mother is the best she has been for years.
Every need of hers has been met in such an exceptional way, from her meals to the cleanliness of her room to the speediness and thoroughness of her medical needs. I would highly recommend Fernhill for respite or long term care. I have huge respect for the staff there and all they do to ensure your loved one is safe and cared for in all ways.
Thank you
In August '21 after a difficult year and after much soul-searching the family took the decision to move our very elderly father into a care home, and for a number of reasons we chose Fernhill. We are delighted to say we are very pleased with our choice and have absolutely no regrets. It has been...
In August '21 after a difficult year and after much soul-searching the family took the decision to move our very elderly father into a care home, and for a number of reasons we chose Fernhill. We are delighted to say we are very pleased with our choice and have absolutely no regrets. It has been like a new lease of life for him. The home lives and breathes care of the highest quality and we have nothing but praise for the wonderful caring staff. We really like the general ambience of the home, and nothing seems to be too much trouble. The wellbeing of the resident is very much at the forefront of everything they do whether it's just talking to them, involving them in activities, taking them on trips, providing companionship or even simply putting an arm around them and making them feel wanted, and cared for. Our father seems very content and happy which is all we could have hoped for at his time of life.
Staff are very caring and attentive, and they hosted a lovely party today and went to a lot of effort. Special mention to the chefs who ensure mum has vegetarian food.
Staff are very caring and attentive, and they hosted a lovely party today and went to a lot of effort. Special mention to the chefs who ensure mum has vegetarian food.
My mother has been a resident here for over a year. I am very happy with her care. All of the staff/careers, nurses and admin staff work so hard to make and succeed in improving my mum's life. They have treated her with great care and support. They have also helped myself to come to terms with my...
My mother has been a resident here for over a year. I am very happy with her care. All of the staff/careers, nurses and admin staff work so hard to make and succeed in improving my mum's life. They have treated her with great care and support. They have also helped myself to come to terms with my mum's Alzheimer's.
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More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...
A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...
Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...
There are no upcoming events for Fernhill.
There are no accreditations posted yet for Fernhill.
Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service -what an Enhanced Service includes.