Fernhill

122 Ringwood Road, Longham, Ferndown BH22 9AW
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9.9 97 Reviews
  • Fernhill, Ferndown
Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Fernhill is situated at Longham in the picturesque Dorset countryside, specifically designed and dedicated to the needs of people living with dementia.

Built over three floors, Fernhill has all en-suite bedrooms with shower facilities and flat-screen televisions with Freeview. Each house within the Fernhill community group has its own dedicated team of care staff, while on the second floor there is a guest suite for relatives who may wish to stay overnight.

The home is designed for easy orientation and independent living. There are spacious communal lounges and dining rooms all of which have a lifestyle kitchen and two private sensory gardens for the residents to enjoy, both of which are wheelchair accessible.

Following a refurbishment project in 2012, Fernhill has themed rooms, including a cinema, post office, café and in the garden residents will find a 1958 Hillman Minx.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1732

These prices are only a guideline, please contact Fernhill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • At Fernhill, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Fernhill, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved..

Fernhill Reviews (97)

9.9

Fernhill has a Review Score of 9.9 (9.920) out of 10, based on 17 reviews in the last 2 years.
Over all time Fernhill has 97 reviews.

Overall Experience
  • 88
  • 9
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Date Published
  • 97
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  • 17
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Reviewer Connection to Fernhill
  • 43
  • 15
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  • 9
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  • 1
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Total of 97, showing 41-60
Review from Jane L (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Fernhill and I cannot recommend it highly enough. Mum had been living in sheltered accommodation, but in February 2019 her Alzheimer's became dramatically worse. I had recently been seriously unwell and it was a very difficult time with difficult choices to make, but we were
lucky enough to find Fernhill quite soon and, once we had met the staff, walked around and taken in the special atmosphere, I realised that it was a place where Mum would be cherished. Mum is now very happily settled there. The staff are so warm and kind to Mum and very informative to us, any issues are discussed and quickly dealt with. There are trips and also lots of activities which we join in if we are visiting at the time. There is a lovely little 'cafe' which has recently been extended that is lovely to go to for family time, and in November on Mum's birthday, we were able to have sole use of it for a family gathering which was wonderful.
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Review from Gemma N (Daughter of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at this care home for a number of years until she passed away in February.
Throughout the whole time that she was a resident, I felt that she was cared for in the most dignified and professional manner and the kindness shown to her was wonderful. The staff did not just look after my
mum amazingly, they also were exceptionally kind to us as a family. This truly is one of the best care homes.
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Review from Sarah M (Daughter of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over three years and just passed away this week. Words cannot express the unbelievable kindness and genuine love and affection that the remarkable and dedicated staff at the home showed to my mother and to us in her final days. The most dreadful of times was made bearable
for us (especially my dad) because of their professionalism and dedication. The dread and guilt felt by loved ones when they put a family member into residential care do not apply to this home - and a home it is. The facilities are incredible, immaculately clean and beautifully presented. It is, however, the staff that need to be most highly commended - from the trainee nurse to the manager - all of them, without exception, have created a magnificent and truly welcoming place for beloved family members to be touchingly cared for. Thank you so much to everyone at Fernhill for everything that you have done for my mum and for us.
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Review from M W (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted my friend has found a real home. I have never seen her so contented and trying to do things she has not been able to do for months. She is genuinely cared for and happy.
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Review from Elizabeth H (Sister-in-law of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was clean and well furbished with a good attention to detail. The very caring staff are welcoming to visitors, lovely.
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Review from Michael F (Husband of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been attending Fernhill Care Home for two days a week for more than two years to have daycare. In order for us to have building work on our property, my wife has attended for a ten-day period of respite.
During all of this time, we have been extremely pleased with her treatment.
The home
itself is of the highest quality and with kind, caring and professional staff.
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Review from S J (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for a week's respite. All the staff were extremely kind and friendly. The rooms were lovely and clean and a card for Mum welcoming her was a lovely touch. No more marking clothes as this was done at the home. Mum had her hair done during the week, offered a trip out, all in a lovely week for
Mum and a well-deserved break for myself and daughter knowing Mum was safe and well looked after.
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Review from S B (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Taking Mum from her own home to Fernhill was emotionally difficult for me, although I knew it was by far the best for her. The staff at the home were kind, understanding and very patient with me, more especially the two ladies in the reception area. They ensured the transition went as smoothy as possible
taking mine and mums feelings into great consideration. I can not thank them enough. Mum has now settled and is happy. I know she is being well looked after. Thank you so much to the Fernhill Staff.
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Review from Jenny B (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happier and more active than she has been in years. The staff cannot be praised too much.
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Review from Alan G (Son of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made welcome on arrival take to relative and explained facilities. Encouraged to make use of all the facilities and felt free to wander around at mothers pace.
It was apparent from chatty staff and mothers response she is very happy and cared for. Mother even said she is happy and loves her surroundings,
she is more active than she would have been at home.
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Review from Pamela C (Husband of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so friendly and helpful, greeted us like old friends when we returned! The residents seem to be very happy as they are treated so well by the staff. The residents are taken out on interesting bus rides etc and they enjoy the visiting entertainers - especially the musical ones.
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Review from Judy F (Daughter of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely professional. Fernhill is well led and well run.
The activities are exceptional.
The environment is homely.
I would highly recommend.
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Review from Sue K (Daughter of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment we walked in my mother was welcomed and treated with respect.
Management and staff very very helpful.
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Review from Jane C (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous, caring staff. Kind and generous. Dad is very happy and it is a relief to know he is well cared for.
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Review from J A (Wife of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my husband's second visit for respite care. I feel confident leaving him there so that I can have a break. It is not easy to walk away even if it is only for two weeks but he does enjoy himself and loves all the good food that is available. I can also be included in some events and the coffee
shop is a great place to have a chat.
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Review from Paul H (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With only 3 weeks in care the difference is amazing considering my mother has not left her own home in over 3 years!
She is now connecting with people and indeed going out on social outings with other residents and 1-1 carers and companions.
I would recommend Fernhill highly.
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Review from D D (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were supportive and caring throughout her stay. Excellent communication with the family throughout her stay and short hospital stays. Plenty of activities and staff actively engaged
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Review from J J (Relative of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 1st November 2017, my sister went into Fernhill for respite care. She enjoyed being there so much she asked to stay and has thus been resident since then. Sadly, my sister was diagnosed with an inoperable tumour and died in August.
During all the time my sister spent at Fernhill she was treated
with both kindness and dignity and all the staff went above and beyond what might be expected to keep her comfortable and pain-free during her last days.
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Review from Caroline B (Daughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother’s move to Fernhill, I have felt confident that she is being well looked after in a genuinely caring environment. All the staff are very friendly, professional and supportive towards both Mum and me and any new situation that has arisen has quickly been addressed to ensure Mum’s safety
and comfort. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues that affect her and by finding out more about her life, are keen to treat her as the individual she is. Thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented. The decision to move a loved-one into a care home is never straightforward but having found Fernhill I have been much reassured.
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Review from Wendy L (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted Mum to live closer to me now that she needed full-time care. After a long search. I chose Fernhill as Mum's new home. From the first moment I walked in, met the team, I knew Mum would be safe, treated with dignity, supported and encouraged to be her best self to enjoy life. I can truly say
Mum has been the happiest I have seen her in years. Mum and I have always been treated with respect, listened to and action taken on any concerns or worries we have had.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Fernhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Fernhill is calculated as follows: ( (186 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernhill is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Lorraine

Lorraine Bell

Job Title: Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi

Lexi Gibson

Job Title: Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service - more info.