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Fernhill

122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW
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Mum is always treated well. All the staff are kind and friendlyFiona W(Daughter of Resident/Service User)
Fernhill, Ferndown
Without exception the staff are kind, friendly and understand the dementia journeyRos P(Daughter of Resident/Service User)
Fernhill, Ferndown
Fernhill, Ferndown

Designed exclusively for people living with dementia, Fernhill offers specialist care within an environment thoughtfully planned to help residents navigate daily life with greater ease while encouraging independence wherever possible.

Life at Fernhill is centred around smaller household communities, allowing residents to build meaningful relationships and enjoy a calm, supportive pace each day. Familiar spaces, sensory gardens and carefully designed surroundings provide reassurance, while themed areas throughout the home encourage reminiscence,...  

Care Provided by Fernhill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,792From £1,792

Contact Fernhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Visiting

  • There are no specific visiting hours at Fernhill; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Fernhill, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Fernhill Reviews (109)

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10

Fernhill has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years. Over all time Fernhill has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from Jenny B (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

My mother is happier and more active than she has been in years. The staff cannot be praised too much.

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Review from Alan G (Son of Resident) published on 24 May 2019 Submitted via Postal Card
Overall Experience
Made welcome on arrival take to relative and explained facilities. Encouraged to make use of all the facilities and felt free to wander around at mothers pace.

It was apparent from chatty staff and mothers response she is very happy and cared for. Mother even said she is happy and loves her surroundings, she is more active than she would have been at home.

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Review from Pamela C (Husband of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience

Everyone is so friendly and helpful, greeted us like old friends when we returned! The residents seem to be very happy as they are treated so well by the staff. The residents are taken out on interesting bus rides etc and they enjoy the visiting entertainers - especially the musical ones.

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Review from Judy F (Daughter of Resident) published on 8 May 2019 Submitted via Website
Overall Experience
All the staff are extremely professional. Fernhill is well led and well run.
The activities are exceptional.
The environment is homely.

I would highly recommend.

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Review from Sue K (Daughter of Resident) published on 10 April 2019 Submitted via Postal Card
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The moment we walked in my mother was welcomed and treated with respect.

Management and staff very very helpful.

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Review from Jane C (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience

Fabulous, caring staff. Kind and generous. Dad is very happy and it is a relief to know he is well cared for.

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Review from J A (Wife of Resident) published on 2 January 2019 Submitted via Postal Card
Overall Experience

This was my husband's second visit for respite care. I feel confident leaving him there so that I can have a break. It is not easy to walk away even if it is only for two weeks but he does enjoy himself and loves all the good food that is available. I can also be included in some events and the coffee shop is a great place to have a chat.

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Review from Paul H (Son of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience
With only 3 weeks in care the difference is amazing considering my mother has not left her own home in over 3 years!
She is now connecting with people and indeed going out on social outings with other residents and 1-1 carers and companions.

I would recommend Fernhill highly.

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Review from D D (Son of Resident) published on 27 September 2018 Submitted via Postal Card
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All the staff were supportive and caring throughout her stay. Excellent communication with the family throughout her stay and short hospital stays. Plenty of activities and staff actively engaged

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Review from J J (Relative of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience
On 1st November 2017, my sister went into Fernhill for respite care. She enjoyed being there so much she asked to stay and has thus been resident since then. Sadly, my sister was diagnosed with an inoperable tumour and died in August.

During all the time my sister spent at Fernhill she was treated with both kindness and dignity and all the staff went above and beyond what might be expected to keep her comfortable and pain-free during her last days.

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Review from Caroline B (Daughter of Resident) published on 2 August 2018 Submitted via Website
Overall Experience

Since my mother’s move to Fernhill, I have felt confident that she is being well looked after in a genuinely caring environment. All the staff are very friendly, professional and supportive towards both Mum and me and any new situation that has arisen has quickly been addressed to ensure Mum’s safety and comfort. Whenever I speak to staff, I have the sense that they really know Mum, understand the issues that affect her and by finding out more about her life, are keen to treat her as the individual she is. Thought is also clearly being given to how she is dressed each day, something that would matter to her. The home has a calm, relaxed atmosphere and always looks clean and well presented. The decision to move a loved-one into a care home is never straightforward but having found Fernhill I have been much reassured.

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Review from Wendy L (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience

I wanted Mum to live closer to me now that she needed full-time care. After a long search. I chose Fernhill as Mum's new home. From the first moment I walked in, met the team, I knew Mum would be safe, treated with dignity, supported and encouraged to be her best self to enjoy life. I can truly say Mum has been the happiest I have seen her in years. Mum and I have always been treated with respect, listened to and action taken on any concerns or worries we have had.

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Review from David N (Son of Resident) published on 21 May 2018 Submitted via Postal Card
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On this visit all the staff I saw were very friendly and would answer any questions I had openly and honestly. My Mother and the other residents I saw are well cared for and any needs they had were dealt with quickly and efficiently. My Mothers room is very clean as are all the common areas. I am very glad that I chose Fernhill for my Mother to stay in.

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Review from Lynne G (Wife of Resident) published on 16 May 2018 Submitted via Postal Card
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My Husband is very well cared for in a lovely6 environment. All the carers are marvellous, the home is a friendly place, always making you feel welcome and nothing is too much trouble. There are some good activities and trips for all to take part in. The food and drink very good and special cakes for different occasions, all very good. It has been very comforting for myself and two Sons to see my Husband happy in his own way and settled in such a lovely place Fernhill.

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Review from Carole F (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
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Fernhill has been mum's home for the last 8 years in which time she has been cared for and looked after very well. The staff are dedicated and always very willing and kind. I have peace of mind when I leave that she will be loved and properly looked after. There is nowhere like home but this comes pretty close. Well done Fernhill.

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Review from Robert H (Son of Resident) published on 23 April 2018 Submitted via Website
Overall Experience
I would like to take this opportunity to thank everyone at Fernhill for the help and support they gave my mother while staying there.
Sadly, she passed away there on the 2/4/2018, she was at peace there, comfortable and warm. I cannot put into words how much they looked after her, all the staff were so helpful and caring,

They couldn't do enough, right to the end.

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Review from Shirley A (Friend of Resident) published on 16 March 2018 Submitted via Postal Card
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My first visit to Fernhill and an absolute pleasure to be there. The staff are very welcoming. Very relaxed and nothing is too much trouble. Such a lovely place and lovely surroundings.

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Review from B S (Friend of Resident) published on 15 January 2018 Submitted via Postal Card
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Staff have always been very helpful.

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Review from Jeff M (Friend of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience
I visit my long-standing friend as often as possible.
He is looked after extremely well and his room and surrounding lounge and garden are beautifully maintained.
I find the management and staff extremely professional in every respect and are always willing to help with any respect of my friend's care.

I would certainly recommend Fernhill to my friends and family.

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Review from Mark N (Nephew of Resident) published on 19 October 2017 Submitted via Postal Card
Overall Experience

Fernhill at Ferndown Dorset is part of Colten Care, my uncle has been a resident from April 2017. I was at first, nervous of my uncle going into a dementia care home but Fernhill has been excellent in their care for him and also supportive and reassuring to other family members. They have an open door policy for visitors so are not able to hide anything.

They are real and genuinely support my uncle, all the staff from the cleaners, chefs, carers. The management is very approachable with questions and any concerns and answers are received quickly and efficiently. With my uncle's condition, it is clear to me that he is well cared for and in an excellent caring environment. Fernhill is and has been, outstanding.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Fernhill.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Fernhill.

Meet the Team (2)

Lorraine Bell
Lorraine BellJob Title:Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi Gibson
Lexi GibsonJob Title:Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service -more info.