Fernhill

122 Ringwood Road, Longham, Ferndown BH22 9AW
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9.9 97 Reviews
  • Fernhill, Ferndown
Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Fernhill is situated at Longham in the picturesque Dorset countryside, specifically designed and dedicated to the needs of people living with dementia.

Built over three floors, Fernhill has all en-suite bedrooms with shower facilities and flat-screen televisions with Freeview. Each house within the Fernhill community group has its own dedicated team of care staff, while on the second floor there is a guest suite for relatives who may wish to stay overnight.

The home is designed for easy orientation and independent living. There are spacious communal lounges and dining rooms all of which have a lifestyle kitchen and two private sensory gardens for the residents to enjoy, both of which are wheelchair accessible.

Following a refurbishment project in 2012, Fernhill has themed rooms, including a cinema, post office, café and in the garden residents will find a 1958 Hillman Minx.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1732

These prices are only a guideline, please contact Fernhill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • At Fernhill, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Fernhill, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved..

Fernhill Reviews (97)

9.9

Fernhill has a Review Score of 9.9 (9.920) out of 10, based on 17 reviews in the last 2 years.
Over all time Fernhill has 97 reviews.

Overall Experience
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Date Published
  • 97
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Reviewer Connection to Fernhill
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Review from Andy K (Son of Resident) published on 17 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was taken poorly in the early evening and all the staff were absolutely amazing and caring - the nurses were very supportive and the carers were brilliant.
The standard of care in general and the atmosphere within the home provides a safe and secure environment, this combined with the high standard
of care cannot be faulted so I thoroughly recommend it as an excellent choice for a loved one.
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Review from Julie N (Daughter of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk into Fernhill you can feel how friendly it is, the staff know and greet everyone by name. Mum loves being here and enjoys all the activities provided. There are lots of outside visits and excursions on the mini bus for all the residents to enjoy on a weekly basis. I as a carer
have support and advice consistently.
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Review from Alison F (Daughter of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After making a quick decision to bring mum to Fernhill the staff were very helpful, both helping her settle in and supporting us at a difficult time. Mum enjoys the activities provided at Fernhill and loves the cake that is always available. The activities managers have amazing enthusiasm and provide
innovative sessions on a daily basis.
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Review from Sue D (Friend of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fernhill has proved to be the right place for my friend to live. My friend is ninety three and has dementia and is extremely unsteady on her feet. I cannot thank the staff enough for helping her to settle and in their safeguarding of her. She loves all the activities and is always immaculate in her
appearance and content with her life. The home is spotless, the food excellent and staff great everyone with a smile, nothing is to much trouble for them.
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Review from Judith B (Friend of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed 2 days and nights at the home and was able to observe daily activity. The home was run by caring, pleasant and helpful staff who worked very hard to meet the needs of demanding clientelle. Food was served in excellent portions but was not always warm when it reached the residents. Residents
were observed to be enjoying a party but showed little interest in a craft session. Overall standards were high, well above average and residents are treated with kindness and dignity.
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Review from Hazel P (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel that this is the best place Mum could be in. Confident that she is well cared for.
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Review from Sandra H (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after in the best possible way.
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Review from Dianne H (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the home provides my mum with the love, dignity and care I as a daughter could wish for her. The staff are always very polite and friendly when I visit, which is at least 4 times a week. I feel lucky to have my mum in such a lovely home. She loves all the music afternoons and responds very well.
I often join in and it's a lovely afternoon for us both.
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Review from Brian S (Husband of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for nearly 3 years now and I am happy with the care she receives. The staff are so friendly and helpful. The facilities are fabulous and the level of care is excellent. Whenever I visit, I am made to feel very welcome and everyone waves and chats as I walk through the home.
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Review from Stephanie M (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. Always treated with dignity. Lots of activities organised which my mother is very keen on and always attends. Generally good food and drink. Mother eats well and is now on a reducing diet which has helped keep her weight on an even keel. Good communication from staff - whenever necessary.
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Review from Ian F (Brother of Resident) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by all the staff from top management down. It is always a pleasure to deal with friendly people. Brother seems to have settled very well. The home always contacts me if there are any problems.
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Review from Barry (Wife of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has Parkinson's and Parkinson's dementia, his care needs are becoming more complex and i need the respite as much as he does. Fernhill was wonderful staff very attentive, he was fully involved in the activities and enjoyed his stay referring to it as a wonderful 5 star hotel which seemed
very over staffed! Thank you to the caring and very supportive team who reassured me that Fernhill is a safe, stimulation home for my husband.
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Review from J D (Daughter of Resident) published on 18 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is always very happy when I arrive to see her and there always seems to be plenty of interaction and attention given to her by all the staff. There are daily activities organised and weekly trips out to remind them of the wonderful areas around where they live. I know mum feels safe and secure at
Fernhill and often says when we have been out for the day "oh its nice to be home again" - this to me says it all. Even though it has been her home for nearly three years she thinks she has lived there for the last 20 or so. She is clean, healthy, happy and contented in her own world. From a daughters point of view and one that was very much involved in my mums care needs prior to her arriving at Fernhill, I can now once again focus my life and thoughts around my own family and enjoy visiting and spending precious quality time with mum with the knowledge that she is definitely in the best place with people who care and look after all her well being to an excellent standard. The home has recently made many improvements, they have regular relative meetings, where relatives, management and staff can openly talk about issues, changes or new ideas relating to Fernhill. There are always opportunities to talk to anyone at anytime should you need to.
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Review from Edward D (Husband of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fernhill is a lovely purpose built dementia care home, in a beautiful part of Dorset, close to Poole and Bournemouth. My dear wife has been here five years now, she has dementia and is physically disabled. I visit each day therefore knowing all of the staff very well. I find them friendly, helpful
and extremely caring. Catering is very good and varied, and like all residents on Birthdays, my wife had a most lovely cake and party on her 90th Birthday. There are wheelchair friendly gardens, mini bus trips and also varied entertainments. "Fernhill is fine".
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Review from Lyn P (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Fernhill for 5 years now and I have always known he was safe, warm and well fed. There have been staff changes which caused some disruption but I have yet to hear of a care home where this is not the case. Overall I am very happy with the staff and the company as a whole never stop trying
to make things as good as they can. I would definitely recommend the home and am very grateful to them all.
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Review from Stephen P (Son of Resident) published on 3 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very satisfied with Fernhill.


As an only child and living abroad, my chances of visiting are limited and its really important to my piece of mind that I know my father is happy, safe and cared for. When I do visit, the guest suite is perfect and I always enjoy the interaction with the staff

who are, in my opinion, what makes Fernhill special.


I'm sure it is a fulfilling job to be a carer but it must be extremely challenging as well, especially in a dementia home. In my experience the Fernhill crowd are professional, cheerful and hard working and I always look forward to seeing them.

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Review from Andrea R (Friend of Resident) published on 15 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had a severe hemorrhagic frontal lobe bleed. Her personality changed and she was restless, anxious and unhappy, wherever she resided, even in her own home. Physically she was very fit, liked walking and did not like being alone. At times she cried and was aggressive and hysterical. It was
with some apprehension that we chose Fernhill for her care.
However, the first visit was reassuring as she immediately decided she liked Fernhill. The home is full of light, spacious, and beautifully and thoughtfully designed. Many rooms overlook the gardens which are themselves full of interest with lavender, for lavender bags, fruit trees and raised areas which residents can use. I liked the layout where facilities were arranged according to need. There is no overcrowding and a very civilised atmosphere at all times.The coffee shop was our favourite meeting place with good coffee and home made cakes.
Because she was very mobile and verbose, although often incoherent, she needed special care. She was taken regularly to see the horses in the field and allowed to sit in the reception area where she felt useful opening the doors. She was cared for as an individual and I, and other friends, felt very happy with Fernhill.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Fernhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Fernhill is calculated as follows: ( (186 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernhill is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Lorraine

Lorraine Bell

Job Title: Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi

Lexi Gibson

Job Title: Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service - more info.