Fernhill

Fernhill at Ferndown Dorset is part of Colten Care, my uncle has been a resident from April 2017. I was at first, nervous of my uncle going into a dementia care home but Fernhill has been excellent in their care for him and also supportive and reassuring to other family members. They have an open door policy for visitors so are not able to hide anything.

They are real and genuinely support my uncle, all the staff from the cleaners, chefs, carers. The management is very approachable with questions and any concerns and answers are received quickly and efficiently. With my uncle's condition, it is clear to me that he is well cared for and in an excellent caring environment. Fernhill is and has been, outstanding.

The staff are extremely caring and friendly, from housekeeping to management. She now needs puréed food which is a real meal presented so nicely on a plate, very tasty and which she really enjoys. We are so pleased that we chose Fernhill and have recommended it to a friend to consider for a relative.

A lovely home providing a high level of care delivered by fantastic staff at all levels.

I have written this review several times, trying to include all that is so good about Fernhill Care Home. I cannot praise the staff highly enough for all the kindness, care, comfort and dignity they give to the residents. Fernhill is becoming my second home. My husband is safe and happy in their care. One little thing I would like to mention is the garden, lush and green as it is, I think it is sadly in need of much more colour and interest.

Excellent home. I found everyone very professional. Nothing is too much trouble. All the staff are very happy and friendly. I feel very happy indeed that my uncle is in this home.

My thanks to everyone who works here. Wonderful people.

Excellent service under difficult circumstances. My friend being some 20 years younger than 98% residents chooses to eat more 'modern food' and generally refuses inclusion. Very few minor irritations, disappointed with care taken of laundry.

I don't believe my friend could be anywhere better.

The staff are excellent, always happy to help all residents and family members. It's always a joy to visit mum as I know how happy she is here. Nothing is too much trouble and the family feel is fantastic. I always know mum is safe and well looked after. No complaints from me or mum. Carry on with the excellent service you are providing.

My father had always said that he didn't want to go into a care home, so when his Alzheimers progressed to a point that he needed 24-hour care my sister and I tried everything we could to keep him at home. However, after several nasty falls, we decided that we could no longer keep him safe at home and reluctantly looked for a care home for him. In total, we looked at 24 homes and decided that Fernhill was by far the best, and we have not been disappointed. All of the staff are friendly and helpful, they will take the time to discuss any concerns and they always treat the residents with dignity and respect. When my father was at home he spent a large amount of his time sleeping in the chair however since he's been at Fernhill he's been on trips, attended tea parties, been entertained by singers and musicians and even stroked an Alpaca! My sister and I know that he is safe and well cared for and we are confident that we made the right choice.

My wife has dementia and has been in care for some seven months. She needs to be pushed in a wheelchair. I have found the staff to be most helpful with such as personal care, hoisting, feeding and dealing with medication in the difficult circumstances. The activities staff also do this but to engage her in the various past times. I and my family looked at quite a number of care homes and decided that Fernhill had the best facilities. (I worked on the basis that it is where I personally would wish to be cared for in the same circumstances). The outcome has indeed come up to our expectations.

When I arrived, I found the care staff very caring and sympathetic. As time went by during my stay, I found the staff were wonderful and well maintained. In general, I have enjoyed the variety of activities except my bus trip as I was a little poorly with travel sickness. The Activity Organiser looked after me really well with love and dignity. In general, the home is lovely and I like my bedroom. With regards to the food when I first arrived it was lovely, however, it deteriorated during my stay.

My wife has been a resident with Vascular Dementia for the past nine months at Fernhill. The nursing care given by the nurses and care workers is first class and it is obvious that the regular training of staff at all levels is of a high standard. The activities are well planned with several main events held each month. Cleanliness of the entire building is very good with a reliable cleaning team. The food is well cooked with interesting menus. I would have no hesitation in recommending Fernhill to my friends.

We are all so relieved, knowing every aspect of Mum's health, character and personality are taken into account and treated with consummate tenderness. Top marks.

The standard of care in general and the atmosphere within the home provides a safe and secure environment, this combined with the high standard of care cannot be faulted so I thoroughly recommend it as an excellent choice for a loved one.

From the moment you walk into Fernhill you can feel how friendly it is, the staff know and greet everyone by name. Mum loves being here and enjoys all the activities provided. There are lots of outside visits and excursions on the mini bus for all the residents to enjoy on a weekly basis. I as a carer have support and advice consistently.

After making a quick decision to bring mum to Fernhill the staff were very helpful, both helping her settle in and supporting us at a difficult time. Mum enjoys the activities provided at Fernhill and loves the cake that is always available. The activities managers have amazing enthusiasm and provide innovative sessions on a daily basis.

Fernhill has proved to be the right place for my friend to live. My friend is ninety three and has dementia and is extremely unsteady on her feet. I cannot thank the staff enough for helping her to settle and in their safeguarding of her. She loves all the activities and is always immaculate in her appearance and content with her life. The home is spotless, the food excellent and staff great everyone with a smile, nothing is to much trouble for them.

I stayed 2 days and nights at the home and was able to observe daily activity. The home was run by caring, pleasant and helpful staff who worked very hard to meet the needs of demanding clientelle. Food was served in excellent portions but was not always warm when it reached the residents. Residents were observed to be enjoying a party but showed little interest in a craft session. Overall standards were high, well above average and residents are treated with kindness and dignity.

Feel that this is the best place Mum could be in. Confident that she is well cared for.

Mum is looked after in the best possible way.