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Fernhill

122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW
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Mum is always treated well. All the staff are kind and friendlyFiona W(Daughter of Resident/Service User)
Fernhill, Ferndown
Without exception the staff are kind, friendly and understand the dementia journeyRos P(Daughter of Resident/Service User)
Fernhill, Ferndown
Fernhill, Ferndown

Designed exclusively for people living with dementia, Fernhill offers specialist care within an environment thoughtfully planned to help residents navigate daily life with greater ease while encouraging independence wherever possible.

Life at Fernhill is centred around smaller household communities, allowing residents to build meaningful relationships and enjoy a calm, supportive pace each day. Familiar spaces, sensory gardens and carefully designed surroundings provide reassurance, while themed areas throughout the home encourage reminiscence,...  

Care Provided by Fernhill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,792From £1,792

Contact Fernhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with ensuite Wet Room (58)

Visiting

  • There are no specific visiting hours at Fernhill; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Fernhill, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Fernhill Reviews (109)

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10

Fernhill has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years. Over all time Fernhill has 109 reviews.

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Showing 109 reviews matching selected criteria
Review from Jennifer E (Daughter-in-law of Resident) published on 29 September 2017 Submitted via Website
Overall Experience
My mother in law has been at Fernhill now for 4 months and we continue to be delighted with all aspects of her care.

The staff are extremely caring and friendly, from housekeeping to management. She now needs puréed food which is a real meal presented so nicely on a plate, very tasty and which she really enjoys. We are so pleased that we chose Fernhill and have recommended it to a friend to consider for a relative.

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Review from John E (Son of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

A lovely home providing a high level of care delivered by fantastic staff at all levels.

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Review from K J (Husband of Resident) published on 26 July 2017 Submitted via Postal Card
Overall Experience

I have written this review several times, trying to include all that is so good about Fernhill Care Home. I cannot praise the staff highly enough for all the kindness, care, comfort and dignity they give to the residents. Fernhill is becoming my second home. My husband is safe and happy in their care. One little thing I would like to mention is the garden, lush and green as it is, I think it is sadly in need of much more colour and interest.

Reply from Elaine Farrer, Operations Director at Fernhill

Thank you so much for your positive feedback. The gardening department is constantly reviewing the gardens at all our homes. At Fernhill, I am delighted to let you know that within the next couple of months we intend to make various improvements to the garden, including upgrading the potting shed...  

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Review from J R (Resident / Service User) published on 30 June 2017 Submitted via Postal Card
Overall Experience

Excellent home. I found everyone very professional. Nothing is too much trouble. All the staff are very happy and friendly. I feel very happy indeed that my uncle is in this home.

My thanks to everyone who works here. Wonderful people.

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Review from S E (Friend of Resident) published on 12 June 2017 Submitted via Postal Card
Overall Experience

Excellent service under difficult circumstances. My friend being some 20 years younger than 98% residents chooses to eat more 'modern food' and generally refuses inclusion. Very few minor irritations, disappointed with care taken of laundry.

Reply from Elaine Farrer, Operations Director at Fernhill

Thank you for your comments about the care at Fernhill and extreme likelihood of recommending the home to others. Please note that our laundry staff make cleanliness their top priority and they ensure residents’ clothing is kept fresh and changed regularly. In line with residents’ requests,...  

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Review from Steve M (Friend of Resident) published on 3 May 2017 Submitted via Postal Card
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I don't believe my friend could be anywhere better.

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Review from Lisa M (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card
Overall Experience

The staff are excellent, always happy to help all residents and family members. It's always a joy to visit mum as I know how happy she is here. Nothing is too much trouble and the family feel is fantastic. I always know mum is safe and well looked after. No complaints from me or mum. Carry on with the excellent service you are providing.

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Review from Kathryn (Daughter of Resident) published on 17 March 2017 Submitted via Website
Overall Experience

My father had always said that he didn't want to go into a care home, so when his Alzheimers progressed to a point that he needed 24-hour care my sister and I tried everything we could to keep him at home. However, after several nasty falls, we decided that we could no longer keep him safe at home and reluctantly looked for a care home for him. In total, we looked at 24 homes and decided that Fernhill was by far the best, and we have not been disappointed. All of the staff are friendly and helpful, they will take the time to discuss any concerns and they always treat the residents with dignity and respect. When my father was at home he spent a large amount of his time sleeping in the chair however since he's been at Fernhill he's been on trips, attended tea parties, been entertained by singers and musicians and even stroked an Alpaca! My sister and I know that he is safe and well cared for and we are confident that we made the right choice.

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Review from Robert B (Husband of Resident) published on 10 November 2016 Submitted via Postal Card
Overall Experience

My wife has dementia and has been in care for some seven months. She needs to be pushed in a wheelchair. I have found the staff to be most helpful with such as personal care, hoisting, feeding and dealing with medication in the difficult circumstances. The activities staff also do this but to engage her in the various past times. I and my family looked at quite a number of care homes and decided that Fernhill had the best facilities. (I worked on the basis that it is where I personally would wish to be cared for in the same circumstances). The outcome has indeed come up to our expectations.

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Review from Lesley F (Power of Attorney of Resident) published on 4 October 2016 Submitted via Postal Card
Overall Experience

When I arrived, I found the care staff very caring and sympathetic. As time went by during my stay, I found the staff were wonderful and well maintained. In general, I have enjoyed the variety of activities except my bus trip as I was a little poorly with travel sickness. The Activity Organiser looked after me really well with love and dignity. In general, the home is lovely and I like my bedroom. With regards to the food when I first arrived it was lovely, however, it deteriorated during my stay.

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Review from Keith R (Husband of Resident) published on 12 September 2016 Submitted via Postal Card
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My wife has been a resident with Vascular Dementia for the past nine months at Fernhill. The nursing care given by the nurses and care workers is first class and it is obvious that the regular training of staff at all levels is of a high standard. The activities are well planned with several main events held each month. Cleanliness of the entire building is very good with a reliable cleaning team. The food is well cooked with interesting menus. I would have no hesitation in recommending Fernhill to my friends.

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Review from Michael R (Son of Resident) published on 9 September 2016 Submitted via Website
Overall Experience
Ever since my family came into contact with Fernhill we feel more as though we have extended our family than that we have brought Mum into a 'home'. The standard of care is evident from the first contact with staff and I can honestly say that we feel Mum is in the hands of medical care, as in, say, a hospital, rather than simply a care home. Reaction time between request and action is very short ... one is not side-lined in any way. As a family, we thought we could keep Mum at home all the way but realised the odds were against us after quite a struggle - finding Colten care brought about a complete change in our outlook. At every visit I find Mum at ease, happy, eating well and responsive to members of staff. She calls her room home and enjoys the fact that she can have peace when she wants it, company when she wants it.

We are all so relieved, knowing every aspect of Mum's health, character and personality are taken into account and treated with consummate tenderness. Top marks.

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Review from Andy K (Son of Resident) published on 17 August 2016 Submitted via Website
Overall Experience
My mum was taken poorly in the early evening and all the staff were absolutely amazing and caring - the nurses were very supportive and the carers were brilliant.

The standard of care in general and the atmosphere within the home provides a safe and secure environment, this combined with the high standard of care cannot be faulted so I thoroughly recommend it as an excellent choice for a loved one.

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Review from Julie N (Daughter of Resident) published on 29 July 2016 Submitted via Website
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From the moment you walk into Fernhill you can feel how friendly it is, the staff know and greet everyone by name. Mum loves being here and enjoys all the activities provided. There are lots of outside visits and excursions on the mini bus for all the residents to enjoy on a weekly basis. I as a carer have support and advice consistently.

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Review from Alison F (Daughter of Resident) published on 30 June 2016 Submitted via Postal Card
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After making a quick decision to bring mum to Fernhill the staff were very helpful, both helping her settle in and supporting us at a difficult time. Mum enjoys the activities provided at Fernhill and loves the cake that is always available. The activities managers have amazing enthusiasm and provide innovative sessions on a daily basis.

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Review from Sue D (Friend of Resident) published on 22 June 2016 Submitted via Postal Card
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Fernhill has proved to be the right place for my friend to live. My friend is ninety three and has dementia and is extremely unsteady on her feet. I cannot thank the staff enough for helping her to settle and in their safeguarding of her. She loves all the activities and is always immaculate in her appearance and content with her life. The home is spotless, the food excellent and staff great everyone with a smile, nothing is to much trouble for them.

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Review from Judith B (Friend of Resident) published on 17 June 2016 Submitted via Postal Card
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I stayed 2 days and nights at the home and was able to observe daily activity. The home was run by caring, pleasant and helpful staff who worked very hard to meet the needs of demanding clientelle. Food was served in excellent portions but was not always warm when it reached the residents. Residents were observed to be enjoying a party but showed little interest in a craft session. Overall standards were high, well above average and residents are treated with kindness and dignity.

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Review from Hazel P (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card
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Feel that this is the best place Mum could be in. Confident that she is well cared for.

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Review from Sandra H (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card
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Mum is looked after in the best possible way.

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Review from Dianne H (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card
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I feel the home provides my mum with the love, dignity and care I as a daughter could wish for her. The staff are always very polite and friendly when I visit, which is at least 4 times a week. I feel lucky to have my mum in such a lovely home. She loves all the music afternoons and responds very well. I often join in and it's a lovely afternoon for us both.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Fernhill.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Fernhill.

Meet the Team (2)

Lorraine Bell
Lorraine BellJob Title:Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi Gibson
Lexi GibsonJob Title:Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service -more info.