Fernhill

122 Ringwood Road, Longham, Ferndown BH22 9AW
Review Us
9.9 106 Reviews
  • Fernhill, Ferndown
Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Fernhill is situated at Longham in the picturesque Dorset countryside, specifically designed and dedicated to the needs of people living with dementia.

Built over three floors, Fernhill has all en-suite bedrooms with shower facilities and flat-screen televisions with Freeview. Each house within the Fernhill community group has its own dedicated team of care staff, while on the second floor there is a guest suite for relatives who may wish to stay overnight.

The home is designed for easy orientation and independent living. There are spacious communal lounges and dining rooms all of which have a lifestyle kitchen and two private sensory gardens for the residents to enjoy, both of which are wheelchair accessible.

Following a refurbishment project in 2012, Fernhill has themed rooms, including a cinema, post office, café and in the garden residents will find a 1958 Hillman Minx.
Show Fernhill on the Map

Care Provided by Fernhill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1792
The price(s) shown are provided by the care home. Contact Fernhill for full pricing details and T&Cs.

Contact Fernhill to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fernhill to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Bell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • There are no specific visiting hours at Fernhill; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Fernhill, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Fernhill Reviews (106)

9.9

Fernhill has a Review Score of 9.9 (9.927) out of 10, based on 18 reviews in the last 2 years.
Over all time Fernhill has 106 reviews.

Overall Experience
  • 97
  • 9
  • 0
  • 0
  • 0
Date Published
  • 106
  • 9
  • 12
  • 18
  • 88
Reviewer Connection to Fernhill
  • 46
  • 17
  • 13
  • 9
  • 8
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 81-100
Review from J R (Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent home. I found everyone very professional. Nothing is too much trouble. All the staff are very happy and friendly. I feel very happy indeed that my uncle is in this home.


My thanks to everyone who works here. Wonderful people.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Friend of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service under difficult circumstances. My friend being some 20 years younger than 98% residents chooses to eat more 'modern food' and generally refuses inclusion. Very few minor irritations, disappointed with care taken of laundry.
Reply from Elaine Farrer, Operations Director at FernhillThank you for your comments about the care at Fernhill and extreme likelihood of recommending the home to others. Please note that our laundry staff make cleanliness their top priority and they ensure residents’ clothing is kept fresh and changed regularly. In line with residents’ requests, personal clothing is carefully cleaned, ironed and returned. I would urge you to speak to the Home Manager if there are any specific issues you wish to raise. Thank you, again, for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve M (Friend of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't believe my friend could be anywhere better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa M (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, always happy to help all residents and family members. It's always a joy to visit mum as I know how happy she is here. Nothing is too much trouble and the family feel is fantastic. I always know mum is safe and well looked after. No complaints from me or mum. Carry on with the
excellent service you are providing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathryn (Daughter of Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had always said that he didn't want to go into a care home, so when his Alzheimers progressed to a point that he needed 24-hour care my sister and I tried everything we could to keep him at home. However, after several nasty falls, we decided that we could no longer keep him safe at home
and reluctantly looked for a care home for him. In total, we looked at 24 homes and decided that Fernhill was by far the best, and we have not been disappointed. All of the staff are friendly and helpful, they will take the time to discuss any concerns and they always treat the residents with dignity and respect. When my father was at home he spent a large amount of his time sleeping in the chair however since he's been at Fernhill he's been on trips, attended tea parties, been entertained by singers and musicians and even stroked an Alpaca! My sister and I know that he is safe and well cared for and we are confident that we made the right choice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert B (Husband of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and has been in care for some seven months. She needs to be pushed in a wheelchair. I have found the staff to be most helpful with such as personal care, hoisting, feeding and dealing with medication in the difficult circumstances. The activities staff also do this but to engage
her in the various past times. I and my family looked at quite a number of care homes and decided that Fernhill had the best facilities. (I worked on the basis that it is where I personally would wish to be cared for in the same circumstances). The outcome has indeed come up to our expectations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley F (Power of Attorney of Resident) assisted by family/friend published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I arrived, I found the care staff very caring and sympathetic. As time went by during my stay, I found the staff were wonderful and well maintained. In general, I have enjoyed the variety of activities except my bus trip as I was a little poorly with travel sickness. The Activity Organiser looked
after me really well with love and dignity. In general, the home is lovely and I like my bedroom. With regards to the food when I first arrived it was lovely, however, it deteriorated during my stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith R (Husband of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident with Vascular Dementia for the past nine months at Fernhill. The nursing care given by the nurses and care workers is first class and it is obvious that the regular training of staff at all levels is of a high standard. The activities are well planned with several main events
held each month. Cleanliness of the entire building is very good with a reliable cleaning team. The food is well cooked with interesting menus. I would have no hesitation in recommending Fernhill to my friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael R (Son of Resident) published on 9 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since my family came into contact with Fernhill we feel more as though we have extended our family than that we have brought Mum into a 'home'. The standard of care is evident from the first contact with staff and I can honestly say that we feel Mum is in the hands of medical care, as in, say,
a hospital, rather than simply a care home. Reaction time between request and action is very short ... one is not side-lined in any way. As a family, we thought we could keep Mum at home all the way but realised the odds were against us after quite a struggle - finding Colten care brought about a complete change in our outlook. At every visit I find Mum at ease, happy, eating well and responsive to members of staff. She calls her room home and enjoys the fact that she can have peace when she wants it, company when she wants it.
We are all so relieved, knowing every aspect of Mum's health, character and personality are taken into account and treated with consummate tenderness. Top marks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy K (Son of Resident) published on 17 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was taken poorly in the early evening and all the staff were absolutely amazing and caring - the nurses were very supportive and the carers were brilliant.
The standard of care in general and the atmosphere within the home provides a safe and secure environment, this combined with the high standard
of care cannot be faulted so I thoroughly recommend it as an excellent choice for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie N (Daughter of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk into Fernhill you can feel how friendly it is, the staff know and greet everyone by name. Mum loves being here and enjoys all the activities provided. There are lots of outside visits and excursions on the mini bus for all the residents to enjoy on a weekly basis. I as a carer
have support and advice consistently.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison F (Daughter of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After making a quick decision to bring mum to Fernhill the staff were very helpful, both helping her settle in and supporting us at a difficult time. Mum enjoys the activities provided at Fernhill and loves the cake that is always available. The activities managers have amazing enthusiasm and provide
innovative sessions on a daily basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue D (Friend of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fernhill has proved to be the right place for my friend to live. My friend is ninety three and has dementia and is extremely unsteady on her feet. I cannot thank the staff enough for helping her to settle and in their safeguarding of her. She loves all the activities and is always immaculate in her
appearance and content with her life. The home is spotless, the food excellent and staff great everyone with a smile, nothing is to much trouble for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Friend of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed 2 days and nights at the home and was able to observe daily activity. The home was run by caring, pleasant and helpful staff who worked very hard to meet the needs of demanding clientelle. Food was served in excellent portions but was not always warm when it reached the residents. Residents
were observed to be enjoying a party but showed little interest in a craft session. Overall standards were high, well above average and residents are treated with kindness and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hazel P (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel that this is the best place Mum could be in. Confident that she is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra H (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after in the best possible way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dianne H (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the home provides my mum with the love, dignity and care I as a daughter could wish for her. The staff are always very polite and friendly when I visit, which is at least 4 times a week. I feel lucky to have my mum in such a lovely home. She loves all the music afternoons and responds very well.
I often join in and it's a lovely afternoon for us both.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian S (Husband of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for nearly 3 years now and I am happy with the care she receives. The staff are so friendly and helpful. The facilities are fabulous and the level of care is excellent. Whenever I visit, I am made to feel very welcome and everyone waves and chats as I walk through the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie M (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. Always treated with dignity. Lots of activities organised which my mother is very keen on and always attends. Generally good food and drink. Mother eats well and is now on a reducing diet which has helped keep her weight on an even keel. Good communication from staff - whenever necessary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian F (Brother of Resident) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by all the staff from top management down. It is always a pleasure to deal with friendly people. Brother seems to have settled very well. The home always contacts me if there are any problems.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Fernhill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Fernhill is calculated as follows: ( (210 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Fernhill is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (2)

Lorraine

Lorraine Bell

Job Title: Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Lexi

Lexi Gibson

Job Title: Clinical Lead

Lexi is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernhill to verify any information. View our terms and conditions. Fernhill has an Enhanced Service - more info.