Submit a Review for Barchester Broadway Halls Care Home
The Broadway, Dudley, DY1 3EA
View Full Details of Barchester Broadway Halls Care HomeLatest Reviews for Barchester Broadway Halls Care Home
01 December 2025
My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time, helping him settle, improving his quality of life, and providing excellent care. Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself. In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way. Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.
01 December 2025
Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.
22 October 2025
The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.
22 October 2025
Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank you for your continued support, Carrine
07 October 2025
Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.
17 September 2025
So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.
15 April 2025
The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.
21 February 2025
Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.
30 January 2025
The staff are absolutely fantastic right across the home, so helpful and nothing is too much trouble when you ask. Mom's room is large, ensuite room, very clean and warm, Mom also told us that the food is excellent and presented beautifully on the plate. It's the only home that have offered the chance to eat a Sunday lunch with her at a very reasonable cost which I find great. Don't think our mom could be in a better place to cater for her needs so thank you Broadway Halls, Dudley for your care of my mom.
15 January 2025
I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit. My mother has been here for a while and she really likes it.
09 January 2025
Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.
17 December 2024
My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home.
16 December 2024
My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall.
13 December 2024
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered. Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents. Ask questions to a member of staff, well don't bother you will be answered by either a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable! Cleanliness, disgraceful although housekeeping records are very robust! Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.
12 November 2024
I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.
19 September 2024
Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference.
16 September 2024
I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after.
16 July 2024
After visiting various homes for my mom we decided that Broadway Halls was the one, from the moment we walked through the doors we were welcomed by the lovely member of staff on reception who showed us around and gave us lots of information. There was a really nice atmosphere there and all the staff were very friendly. She has now been there for 1 week and the difference in her is heartwarming, she has already had a complimentary hair do and has had her feet done and looks and feels so much better, I have also had a meal with Mom in the dinning area which was a lovely experience, there was soup for starters a main meal plus a pudding and also a good choice of drinks including a glass of wine or beer and all for £5... I would especially like to thank the member of staff on reception whose communication throughout the transfer process was 1st class and she was very helpful, always reassuring. To see the changes in my mom after such a short time is so heartwarming and I believe she will blossom here.
29 May 2024
My mom became a resident at Broadway Halls a few weeks ago. As a family we are so pleased with the care and support my mom is given. She has settled in really well. They arrange activities and entertainment for all and even arrange trips out.
22 March 2024
Our dear friend moved into Broadways Halls in December 2023. She received Nursing Care and I cannot thank the staff enough. The home is managed and run with professional care, integrity empathy, and a smile. I cannot name names but suffice to say there are so many members of staff who deserve my sincere thanks and praise. The staff is happy in their work and they are led so well by the manager. I have absolutely no complaints. I want to thank, the staff at reception for their warmth and personal greeting on every visit, the nurses and the carers, the maintenance staff, the cleaners and the catering staff, the management and admin, and finally the entertainment staff. In this day and age, it is all too common to see and read negativity or other criticism. My praise and gratitude are just a small token of how happy I am with Broadway Halls.
Latest Reviews for Barchester Broadway Halls Care Home
01 December 2025
My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time, helping him settle, improving his quality of life, and providing excellent care. Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself. In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way. Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.
01 December 2025
Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.
22 October 2025
The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.
22 October 2025
Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank you for your continued support, Carrine
07 October 2025
Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.
17 September 2025
So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.
15 April 2025
The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.
21 February 2025
Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.
30 January 2025
The staff are absolutely fantastic right across the home, so helpful and nothing is too much trouble when you ask. Mom's room is large, ensuite room, very clean and warm, Mom also told us that the food is excellent and presented beautifully on the plate. It's the only home that have offered the chance to eat a Sunday lunch with her at a very reasonable cost which I find great. Don't think our mom could be in a better place to cater for her needs so thank you Broadway Halls, Dudley for your care of my mom.
15 January 2025
I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit. My mother has been here for a while and she really likes it.
09 January 2025
Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.
17 December 2024
My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home.
16 December 2024
My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall.
13 December 2024
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered. Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents. Ask questions to a member of staff, well don't bother you will be answered by either a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable! Cleanliness, disgraceful although housekeeping records are very robust! Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.
12 November 2024
I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.
19 September 2024
Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference.
16 September 2024
I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after.
16 July 2024
After visiting various homes for my mom we decided that Broadway Halls was the one, from the moment we walked through the doors we were welcomed by the lovely member of staff on reception who showed us around and gave us lots of information. There was a really nice atmosphere there and all the staff were very friendly. She has now been there for 1 week and the difference in her is heartwarming, she has already had a complimentary hair do and has had her feet done and looks and feels so much better, I have also had a meal with Mom in the dinning area which was a lovely experience, there was soup for starters a main meal plus a pudding and also a good choice of drinks including a glass of wine or beer and all for £5... I would especially like to thank the member of staff on reception whose communication throughout the transfer process was 1st class and she was very helpful, always reassuring. To see the changes in my mom after such a short time is so heartwarming and I believe she will blossom here.
29 May 2024
My mom became a resident at Broadway Halls a few weeks ago. As a family we are so pleased with the care and support my mom is given. She has settled in really well. They arrange activities and entertainment for all and even arrange trips out.
22 March 2024
Our dear friend moved into Broadways Halls in December 2023. She received Nursing Care and I cannot thank the staff enough. The home is managed and run with professional care, integrity empathy, and a smile. I cannot name names but suffice to say there are so many members of staff who deserve my sincere thanks and praise. The staff is happy in their work and they are led so well by the manager. I have absolutely no complaints. I want to thank, the staff at reception for their warmth and personal greeting on every visit, the nurses and the carers, the maintenance staff, the cleaners and the catering staff, the management and admin, and finally the entertainment staff. In this day and age, it is all too common to see and read negativity or other criticism. My praise and gratitude are just a small token of how happy I am with Broadway Halls.