Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 113 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens and town centre shops and services, Broadway Halls is a modern care home in Dudley.

The home provides residential, nursing, respite and dementia care.

The care home has 83 en-suite bedrooms divided between residential, nursing and dementia communities.

Bedrooms are set across four floors, and each floor has its own living and dining rooms.

There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private.

Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.
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Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £976

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Broadway Halls Care Home for full pricing details and T&Cs.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicholas Drinkwater (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (113)

9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.611) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Broadway Halls Care Home has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Broadway Halls Care Home
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Total of 113, showing 1-20
Review from Collette D (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mom came into Broadwar Halls for the 1st time (for respite 2 wks) she loved it so we decided to make it her permanent home. She always tells me how lovely the staff are and speaks highly of the general manager.
I would recommend this home to anyone who needs somewhere for their loved one.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for your thoughtful words. It truly means a great deal to our entire team to know that our care and efforts are appreciated. We are deeply committed to providing a safe, compassionate, and supportive environment for all our residents. I have passed on your kind words to our team. Thank you
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Review from Suzanne C (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Broadway Halls in December, It was a difficult time for our family. From the very beginning the team have been incredibly kind, patient and supportive while she settled into her new home. Moving into care can be a big adjustment, but the staff took time to understand her needs,
reassure her and help her feel comfortable. The whole team work tirelessly to ensure the environment is safe, welcoming & well organised. I have been very happy with their dedication to providing a high standard of care, I am confident Mum is safe, cared for and supported.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share such a thoughtful and reassuring review. We truly appreciate you trusting Broadway Halls with your mothers care, especially knowing how difficult that decision can feel.
It means a great deal to hear that from the very beginning you felt welcomed, supported and reassured. Your kind words about our team, the home environment, food and activities reflect the care and dedication our staff bring to their roles every day. Providing a warm, safe and enriching home where residents are treated with dignity and kindness is always our priority.
We are delighted to know your mother is happy and well supported, and that you feel confident she is in excellent hands. Thank you again for your lovely feedback, it is incredibly encouraging for the whole team.
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Review from Neil S (Son of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about my mothers stay was first class.
Lovely rooms, great staff.
A bit pricey but one gets what one pays for.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your mother and are so pleased to hear that you are comforted by the care we provide. I will pass on your kind words to the team.
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Review from Dawn M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom lived at Broadway Halls for just over 1 year, the care she received was faultless. The staff were amazing, shout out to Mai & gentleman Chris (the night shift nurse who cared for my mom when she passed away was excellant)
I would like to take this opportunity to thank each and everyone of your
staff
Thank you Dawn x
Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care HomeWe are truly honoured to have cared for your mum and are deeply touched by your kind words. Knowing that you felt the care was faultless and that our team supported your mum with compassion and dignity means everything to us.
Your special mentions to Mai and Chris will be shared with them and the wider team - they will be incredibly proud to know the difference they made during such an important time.
On behalf of everyone at Broadway Halls, thankyou again for your trust. Our thoughts remain with you and your family.
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Review from Karen P (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadways Halls is certainly a lovely place in which to live.The lounges, rooms, dining rooms are very welcoming and comfortable; so much so that my 90year old mother described the place as looking like Buckingham Palace. To this I would add, however, that the true value of Broadway Halls lies in the
quality and dedication of the staff. Staff who knew how to get Dad to eat , staff who knew how to get him to join an activity , staff who made the extra effort not only with Dad but were also aware of challenges faced by our family. I could list countless exchanges with wonderful carers , administrators , maintenance staff and activity staff which demonstrated that here people were determined to do their very best for Dad. In so doing they provided priceless support for our family as a whole. Thank you Broadway Halls.
Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly touched by your kind words and by the trust you placed in Broadway Halls to care for your dad.
It means a great deal to hear that our team were able to support not only your dad, but your whole family during what we know can be a challenging time. Your comments about the dedication, compassion and determination of our staff will be shared with the whole team, who will be incredibly proud.
Thank you once again for your lovely feedback - it really does mean the world to us.
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Review from Susan P (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother Jessie was a resident from Jan 2025 until Dec 2025 started downstairs and moved to 2nd floor when mor help was required mom had a special rapour with mai who didn't take any nonsense from mom but treated her fantastic even to taking time out just to sit with her also to the male nurse
Chris on the night shift who looked after mom on the night she passed nothing was to much trouble no matter what you wanted. All of the staff at Broadway are extremely fantastic at what they do no matter what there role is so a great big thank you to you all love from Jessie's daughter sue
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share your kind and thoughtful feedback. It truly means a great deal to all of us.
We are honoured that you entrusted us with the care of your mother. Knowing that your mother felt respected, supported and comfortable, and that our team had been able to respond sensitively to her needs, is incredibly important to us.
Supporting residents and families during such a difficult time is a responsibility we take very seriously, and we are grateful to know that the compassion and care shown to your mother brought comfort to you and your family. Your recognition of our staff, as well as the environment, food, activities and practical services, will be shared with the whole team, as feedback like this is a real source of pride and encouragement.
On behalf of everyone at Broadway Halls , thank you again for your kind words and trust.
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Review from David S (Friend of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice place to live good care good staff.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you for such a lovely feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you.
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Review from A H (Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been extremely good. Staff and management always friendly and helpful. Nothing appears to be too much trouble. My room is of good size, comes with single bed with bedside cabinet wtih lockable draw and atop is a table lamp. The room also contains a desk type unit and a chest of
draws. There is an en-suite shower room with toilet and hand basin. Finally there is a two door wardrobe. The home is 3 storys high. I am on the top floor. Each floor has its own common room, complete with TV. Each floor has it own dining room (not refectory) with a number of tables to suit size, each table seating 4 people. Laundry is collected on a daily basis and usually returned within 2 days.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we are so pleased to hear that you are settled and happy at Broadway Halls. It means a great deal to our team to know that this is appreciated and I will share this with them.
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Review from Tracey F (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time,
helping him settle, improving his quality of life, and providing excellent care.
Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself.
In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way.
Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeWe truly appreciate you taking the time to share your experience. It's wonderful to know that your dad had felt respected, supported, and encouraged during his time with us.
Supporting both residents and their loved ones through the challenges is at the heart of what we do, and your words reassure us that we're making a positive difference. Thank you for placing your trust in Broadway Halls.
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Review from Jayne C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry
about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Broadway Halls. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. It was wonderful to have your mother with us, and we truly value your recommendation. We look forward to seeing you both in the near future.
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Review from I S (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked
Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you Ian for your lovely review of Broadway Halls and for being so pleased that your father is so well looked after. We are delighted to get feedback about the staff being polite and kind. The staff are the bedrock of the home and why we have such a good reputation in our local community. Your father does indeed love joining in with the activities. Best wishes to you and lovely family from us all at Broadway Halls.
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Review from Mandy H (Niece of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank
you for your continued support, Carrine
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference. It is lovely to see you visit your aunt so often, and we look forward to seeing you visit again soon.
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Review from Elaine H (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.
Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share your experience at Broadway Halls. We are truly delighted to receive your review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Best wishes Nick
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Review from Richard H (Son of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is
being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.
Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you, Richard, for your comments about your experience at Broadway Halls and your incredibly kind feedback. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Mathew S (Stepson of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care HomeThank you, Mathew, for your comments about your recent experience at Broadway Halls. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Stepdad. Take care.
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Review from Lynn G (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care HomeThank you, for your comments about your recent experience at Broadway Halls. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from M W (Sister of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.
Reply from Scott Bates, Activities lead at Barchester Broadway Halls Care HomeThank you very much for your review. We appreciate your comment and will feedback to the team. We, as a home, promote and encourage personal centred activities and care for all our residents.
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Review from Janet H (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being
in Barchester Broadway Halls Care Home, it makes them feel at home.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to leave such a lovely review. The team is passionate about providing the highest quality person-centred care and it is wonderful for them to hear that it is recognised by our families, I will be sure to pass on your comments. All the best.
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Review from S B (Wife of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I
would very much like him to stay in Broadway hall.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care HomeThank you for your kind comments about our care team. It is so nice to hear that you and your Husband enjoyed your stay with us so much. If you ever need anything in the future, please do not hesitate to reach out.
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Review from J G (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered.
Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents.
Ask questions to a member of staff, well don't bother you will be answered by either
a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable!
Cleanliness, disgraceful although housekeeping records are very robust!
Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.
Reply from Feedback Team, The Feedback Team at Barchester Broadway Halls Care HomeThanks for sharing your feedback with us. We're sorry to hear your concerns remain unresolved following completion of our formal complaints process. We're disappointed your experience with the home didn't meet your expectations for you and your mother as the home weren't able to continue with her placement. As previously advised by the team, you can find further details on our complaints process here: Barchester.com/feedback. We wish your mother well in her new home. Kind Regards, Barchester's Feedback Team
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Barchester Broadway Halls Care Home is calculated as follows: ( (219 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 293 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (10)

Nicholas

Nicholas Drinkwater

Job Title: General Manager Joined: 2025

Hi, I am the new general manager at Broadway Halls.

Rino

Rino Jose

Job Title: Deputy Manager Joined: 2025

Hello, I am Rino, I am the deputy manager and registered nurse.

Carol

Carol Malcolm

Job Title: Administrator Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 

Bethany

Bethany Evans

Job Title: Reception/Admin Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.

Ellie-Mae

Ellie-Mae Alexander

Job Title: Receptionist Joined: 2020

I joined the Broadway Halls team in 2020, previously worked as a team leader, and now you will find me front of house at reception. We give you a friendly and warm welcome to our home.

Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!

Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.

Olivia

Olivia Riese

Job Title: Head Chef Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris

Chris Bowden

Job Title: Sous Chef Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!

Steve

Steve Allen

Job Title: maintenance person Joined: 2025

Hi, my name is Steve i started in Broadway Halls in July and i have been in the care sector over 10 years. I enjoy talking to the residents and helping them in anyway i can with any issues/concerns they might have in their room. I get great satisfaction when i complete a job for the residents and you can see they really appreciate it.

Frequently Asked Questions about Barchester Broadway Halls Care Home

What types of Care is Barchester Broadway Halls Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Broadway Halls Care Home have?

There are 83 Single Rooms.

What are the Facilities & Services at Barchester Broadway Halls Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Broadway Halls Care Home to the centre of Dudley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Broadway Halls Care Home to verify any information. View our terms and conditions. Barchester Broadway Halls Care Home has an Enhanced Service - more info.