Broadway Halls Care Home

The Broadway, Dudley DY1 3EA

Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite, palliative, and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia units, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

Dedicated recreation staff plan numerous activities to keep all residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do the best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

Care workers understand that moving into Broadway Halls will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.

Group: brighterkind

Person in charge: Nazmeen Bibi (Home Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Broadway Halls Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Broadway Halls Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Broadway Halls Care Home is calculated as follows: ( (255 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 358 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.361 Points relating to the number of positive Reviews for Broadway Halls Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 6 Reviews ÷ 16.6 Target = 0.361

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Broadway Halls Care Home has a Review Score of 9 (9.015) from 30 Reviews


Average Ratings

  • Excellent
    22
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
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  • Don't Know
    0

How Likely are the Reviewers to Recommend Broadway Halls Care Home?

  • Extremely LIKELY
    26
  • Likely
    3
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  • Neither Unlikely or Likely
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  • Extremely UNLIKELY
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Reviewer Connection to Broadway Halls Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    7
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

I spent 10 days in Broadway Halls following surgery for kidney removal due to cancer. I simply cannot fault the treatment I received for the duration of my stay. The nursing care was excellent and the loving care received from all the staff was truly amazing.

I was admitted straight from the hospital to the home following their consultation with the medical team so the level of nursing could be continued.

My sincere thanks to all the staff for their kindness and help they gave me.

I must also mention the excellent food.

Finally, my family and friends were made so welcome. It was truly a lovely experience. Thank you all again. You were brilliant.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

One has to be patient: If so, one will see that all the staff have hearts of gold.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good.
No complaints at all.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mom was allocated a room at Broadway Halls following the closure of the nursing home she was in five weeks ago. Since the move, she is in a lovely spacious room and has received a high standard of care from a nursing team who appear to be very dedicated. At mealtimes, menus are on the tables, residents are given a choice, and the food is always homemade and freshly cooked.
I feel my mom has been welcomed at Broadway Halls and settled in quickly. After a 28 days, her place has been made permanent and I’m more than happy!

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Prior to my mother being admitted, we visited the Broadway site deliberately without appointment to assess the facility. The friendliness and open approach experienced was very encouraging. Everyone we met, cleaning ladies, receptionists through to the Deputy Manager were positive and welcoming. The cleanliness and quality of furnishings is clearly evident. Entrusting an aged parent to someone else's care is quite daunting but all the staff, both then and since admission, have been a pleasure to deal with and all requests for assistance have been met positively.

How likely would you be to recommend Broadway Halls Care Home? Likely

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Average Rating:   4.5 out of 5

My mum was in respite for 12 weeks with vascular dementia. It was her first ever care home stay (she's 69) and they have been fantastic. Life long depression plagues my mom and she gets very angry and physical, but the staff have been amazing. They used distraction techniques with dignity and manage to engage with Mom to the point she was happy to see me leave after I visited! You can trust all the staff with your loved one, anytime.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mam has been twice to Broadway Halls and both times has been looked after very well. I appreciate the visiting times as I work all day and being allowed to call in at any time during the day was excellent. The staff are wonderful, I knew how difficult the residents can be as I have worked in a care home myself, but never did I see any annoyance from the staff towards anyone.

I wish Mam could go to Broadway Halls on a permanent basis but it is very difficult due to the cost, Mam did enjoy it there even though she said different, every time we visited she was full of praise for everyone.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mom stayed here in August 2016 for three weeks whilst recovering from a major operation. She was very poorly but was looked after very well by the nursing staff.
The only downside was the food which could have been better.

How likely would you be to recommend Broadway Halls Care Home? Likely

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Average Rating:   3.9 out of 5

Very clean and pleasant staff. Moving only due to location. Will miss everyone. Thanks for your help.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

On the whole, the experience was good. I just have a couple of minor issues that I would like to draw your attention as for £900/week, I would expect the bed clothes to be changed more than twice in four weeks, the second change only happened when we asked about it. The waste bin in the bathroom went days without being emptied. I know this because the shower gel bottle remained in the bin. This said, the rest of her stay was most comfortable and staff were very friendly and amenable and made her feel very welcome.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Denise Baker, Home Manager at Broadway Halls Care Home responded to this review on 08 Mar 2017:

Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.
We are sorry to hear about the concerns you had during your respite stay. We appreciate all comments by visitors and continually review the housekeeping services we provide at Broadway Halls.
All comments and suggestions are acted on and we will discuss this review with the housekeeping team to ensure all services are delivered in line with the Brighterkind ethos.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Denise Baker, Home Manager, Broadway Halls

Broadway Halls is bringing dementia care into the 21st Century... It is a refreshing change to see a home that is modern and well thought out, and somewhere that is fit for purpose, despite the disadvantage of having to put a loved one into care.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Broadway Halls is an excellent care home which offers a range of care packets to suit individual needs. The premises are fantastic, well furnished throughout. Each room has its own ensuite facilities and you are able to take personal items to enhance the residents environment. The staff are friendly, approachable and knowledgeable. Nothing is too much trouble. The care given to the residents is excellent and as a family we are kept informed on a regular basis about mum's well being. As a family we are very pleased with the care and support offered and couldn't wish for a better place for our mum.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother went into Broadway Halls in January 2012 after 4 months in hospital. At that time she weighed just 29 kgs. The care she received and the persistence of the staff resulted in her regaining a weight of 40 kgs. My late father used to visit on a daily basis until his own health issues forced him to visit every other day. The staff always made him very welcome.
Throughout her time there all the staff have been excellent.
Unfortunately, her health deteriorated recently to the point that they had to consider what to do. Mum wanted to stay there. This was supported by the staff and the palliative care nurse became involved.
Over the next few days, they did their best to make mum as comfortable as possible cleaning and changing her as often as was necessary. Nothing was too much trouble for them to maintain mums dignity.
I have witnessed for myself how hard the staff worked and how they communicated with the residents even those who had issues that prevented them responding.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My dad has now been a resident at Broadway Halls Care Home for almost a year and I am very pleased with the service they provide. The month of December has been especially good with many activities and entertainers. My dad hs been making Christmas cards and mince pies. He has been shopping and taken part in the resident's choir and was entertained by a residents pantomime. They have certainly brought Christmas to Dudley. The activity organisers and carers are brilliant.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

After searching various care homes over 2/3 months Broadway Halls Care Home came up trumps with regards to facilities, location and standards we would want for our mother. The care mother had received has been of a high standard to date (no cause to think this will reduce) and despite her reluctance to accept she needed help she has settled well into home life which will help the relatives feel less guilty though this feeling never goes away.
She is safe, secure had independence bt care is always on hand to assist. Lovely crew of carers.

How likely would you be to recommend Broadway Halls Care Home? Don't know

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Average Rating:   4.4 out of 5

I am happy here, it's nice, clean and comfortable. Staff are friendly and I am always able to go out when I want to and stop out as long as I want.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Excellent facility with most dedicated staff. Clean and with a friendly service. Nothing is too much trouble.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mom was in this care home for 20 days respite as she has not been well and I was going on holiday. The care and attention she got was amazing. She was so much better, a happier person, she joined in with all the activities. I would recommend Broadway Hall to anyone. Excellent in every way.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visit Broadway Halls monthly to chat to my neighbours and other residents. The welcome desk and open management style is the best I've ever experienced. The residents chat avidly about their trips out to the park, local restaurants and musical events. The quality of life really matters to the team.
As a working woman, I really appreciate being offered refreshments when I visit. Rushing around means I often don't get a chance to rest and this is put right when I visit Broadway Halls. In all my visits I have seen fresh flowers on display and not once have I smelt urine, which I think says it all.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visiting once sometimes twice a month, to chat to my neighbours and to say hello to the residents. The staff are always very friendly and happy to help every time I pop in. Broadway Hall is a 5 star place for the elderly to stay, and very well looked after. I highly recommend it if need be for your parents to stay.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We are very pleased with Broadway Hall, dad is happy here and very well cared for. All the staff are wonderful and hard-working. There are several activities every week and always a great atmosphere.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care is good and the staff are very helpful.

How likely would you be to recommend Broadway Halls Care Home? Likely

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Average Rating:   3.4 out of 5

Very good standard, friendly, clean. Food could be better at times.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Broadway Halls is a beautiful peaceful residence. Very well furnished in a homely style, exceptionally clean and welcoming. Staff very keen to help and assist visitors. Their devotion and care to residents was outstanding. Initially my husband had 3 weeks respite but due to his continuing health needs it has become evident he needs 24/7 care. Broadway Halls is the choice of my husband and all the family as we know he will be happy and cared for.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was being discharged from hospital and asked if she could stay somewhere for a couple of days until she was confident. One phone call and we were told a bed was available. We asked if mum could be assessed onsite. We were accommodated with this request. She was treated not just with respect but with love. It was the bridge she needed. Mum insists on hot tea. This was noted and hot tea was given. She also mentioned she likes butter not spread on toast. The next morning butter was on her toast. Its the little things that make residents feel safe and comfortable. We were very satisfied.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Well appointed care home close to Dudley Town Centre and across the road from Priory ruins/park/gardens. Beautiful interior, well maintained, excellent care staff and a well-received activities diary that is varied and interesting. Menus are changed regularly and residents can ask for specific meals to be cooked to order. Rooms are light, airy and nicely decorated with en-suite shower rooms. In addition there are assisted bathrooms for those who prefer a more supported environment. There are 3 separate levels of care - residential, nursing and dementia and each floor has it's own dining room and lounge, therefore providing a more intimate dining experience. Families are also allowed to dine with residents for a reasonable charge. There is a nice outside area and the upper floors have balconies with seating areas so residents can enjoy the sunshine in nice weather.

However, unfortunately the costs have risen dramatically during the time my father has been a resident. Over the 2 years he has been there, there has been an increase of 16.5% in his fees which are much higher than any rises he has had in personal pensions, income etc. so it is important to establish early on that yearly rises can be met by residents, as it would definitely be a place that most residents would not want to move on from once settled. I think it would be interesting to hear why such an increase each year is made especially as this is a home that has over 80 residents in total.

The staff have been excellent in the care and support offered to my father and as a family, we have peace of mind that he is safe, secure and well cared for. They are quick to share information with us and the continuity of staffing allows my father to make strong relationships with his carers. I would highly recommend this home to those who can afford it as it is head and shoulders above others that we have seen in the area.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mom has stayed at Broadway Halls twice now, both times mom was well cared for, clean and fed well. Being blind and severely affected with arthritis, she has to be aided to move etc. It will be somewhere I will be leaving mom again. They also try to help me out in circumstances such as short stays if needed. They staff have built up quite a relationship with mom and remember all of her likes and dislikes from her last stay. I would recommend Broadway to anyone.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My parents are both residents needing different levels of care. Both are on the nursing floor. They both say that they are very happy and feel well cared for. They seem to be treated with dignity and empathy. Staff are very willing to listen to concerns and act on them appropriately, one downside after meals residents are not checked to ensure food not left on their faces, only simple but makes a difference.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

After mum came to Broadway Hall we were very worried about her settling in. She was making up stories about people not being very nice to her. Staff came to us and explained to us that was common to new residents. Over the last two months she has started eating better and accepting being in the care home. She now isn't asking us to be taken home each time we visit, which was very distressing for us and her. This we feel can only be put down to the care and attention of the staff.

How likely would you be to recommend Broadway Halls Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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