Submit a Review for Barchester Broadway Halls Care Home
The Broadway, Dudley, DY1 3EA
View full details of Barchester Broadway Halls Care HomeLatest Reviews for Barchester Broadway Halls Care Home
03 February 2026
Everything about my mothers stay was first class.
Lovely rooms, great staff.
A bit pricey but one gets what one pays for.
29 January 2026
My mom lived at Broadway Halls for just over 1 year, the care she received was faultless. The staff were amazing, shout out to Mai & gentleman Chris (the night shift nurse who cared for my mom when she passed away was excellant)
I would like to take this opportunity to thank each and everyone of
your staff
Thank you Dawn x
27 January 2026
Broadways Halls is certainly a lovely place in which to live.The lounges, rooms, dining rooms are very welcoming and comfortable; so much so that my 90year old mother described the place as looking like Buckingham Palace. To this I would add, however, that the true value of Broadway Halls lies in
the quality and dedication of the staff. Staff who knew how to get Dad to eat , staff who knew how to get him to join an activity , staff who made the extra effort not only with Dad but were also aware of challenges faced by our family. I could list countless exchanges with wonderful carers , administrators , maintenance staff and activity staff which demonstrated that here people were determined to do their very best for Dad. In so doing they provided priceless support for our family as a whole. Thank you Broadway Halls.
26 January 2026
My late mother Jessie was a resident from Jan 2025 until Dec 2025 started downstairs and moved to 2nd floor when mor help was required mom had a special rapour with mai who didn't take any nonsense from mom but treated her fantastic even to taking time out just to sit with her also to the male nurse
Chris on the night shift who looked after mom on the night she passed nothing was to much trouble no matter what you wanted. All of the staff at Broadway are extremely fantastic at what they do no matter what there role is so a great big thank you to you all love from Jessie's daughter sue
15 January 2026
Nice place to live good care good staff.
12 January 2026
My experience here has been extremely good. Staff and management always friendly and helpful. Nothing appears to be too much trouble. My room is of good size, comes with single bed with bedside cabinet wtih lockable draw and atop is a table lamp. The room also contains a desk type unit and a chest
of draws. There is an en-suite shower room with toilet and hand basin. Finally there is a two door wardrobe. The home is 3 storys high. I am on the top floor. Each floor has its own common room, complete with TV. Each floor has it own dining room (not refectory) with a number of tables to suit size, each table seating 4 people. Laundry is collected on a daily basis and usually returned within 2 days.
01 December 2025
My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional
time, helping him settle, improving his quality of life, and providing excellent care.
Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself.
In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way.
Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.
01 December 2025
Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry
about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.
22 October 2025
The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked
Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.
22 October 2025
Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed.
Thank you for your continued support, Carrine
07 October 2025
Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.
17 September 2025
So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is
being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.
15 April 2025
The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.
21 February 2025
Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.
15 January 2025
I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit.
My mother has been here for a while and she really likes it.
09 January 2025
Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.
17 December 2024
My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love
being in Barchester Broadway Halls Care Home, it makes them feel at home.
16 December 2024
My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I
would very much like him to stay in Broadway hall.
13 December 2024
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered.
Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents.
Ask questions to a member of staff, well don't bother you will be answered by either
a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable!
Cleanliness, disgraceful although housekeeping records are very robust!
Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.
12 November 2024
I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular,
stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.
Latest Reviews for Barchester Broadway Halls Care Home
03 February 2026
Everything about my mothers stay was first class.
Lovely rooms, great staff.
A bit pricey but one gets what one pays for.
29 January 2026
My mom lived at Broadway Halls for just over 1 year, the care she received was faultless. The staff were amazing, shout out to Mai & gentleman Chris (the night shift nurse who cared for my mom when she passed away was excellant)
I would like to take this opportunity to thank each and everyone of
your staff
Thank you Dawn x
27 January 2026
Broadways Halls is certainly a lovely place in which to live.The lounges, rooms, dining rooms are very welcoming and comfortable; so much so that my 90year old mother described the place as looking like Buckingham Palace. To this I would add, however, that the true value of Broadway Halls lies in
the quality and dedication of the staff. Staff who knew how to get Dad to eat , staff who knew how to get him to join an activity , staff who made the extra effort not only with Dad but were also aware of challenges faced by our family. I could list countless exchanges with wonderful carers , administrators , maintenance staff and activity staff which demonstrated that here people were determined to do their very best for Dad. In so doing they provided priceless support for our family as a whole. Thank you Broadway Halls.
26 January 2026
My late mother Jessie was a resident from Jan 2025 until Dec 2025 started downstairs and moved to 2nd floor when mor help was required mom had a special rapour with mai who didn't take any nonsense from mom but treated her fantastic even to taking time out just to sit with her also to the male nurse
Chris on the night shift who looked after mom on the night she passed nothing was to much trouble no matter what you wanted. All of the staff at Broadway are extremely fantastic at what they do no matter what there role is so a great big thank you to you all love from Jessie's daughter sue
15 January 2026
Nice place to live good care good staff.
12 January 2026
My experience here has been extremely good. Staff and management always friendly and helpful. Nothing appears to be too much trouble. My room is of good size, comes with single bed with bedside cabinet wtih lockable draw and atop is a table lamp. The room also contains a desk type unit and a chest
of draws. There is an en-suite shower room with toilet and hand basin. Finally there is a two door wardrobe. The home is 3 storys high. I am on the top floor. Each floor has its own common room, complete with TV. Each floor has it own dining room (not refectory) with a number of tables to suit size, each table seating 4 people. Laundry is collected on a daily basis and usually returned within 2 days.
01 December 2025
My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional
time, helping him settle, improving his quality of life, and providing excellent care.
Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself.
In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way.
Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.
01 December 2025
Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry
about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.
22 October 2025
The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked
Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.
22 October 2025
Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed.
Thank you for your continued support, Carrine
07 October 2025
Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.
17 September 2025
So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is
being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.
15 April 2025
The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.
21 February 2025
Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.
15 January 2025
I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit.
My mother has been here for a while and she really likes it.
09 January 2025
Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.
17 December 2024
My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love
being in Barchester Broadway Halls Care Home, it makes them feel at home.
16 December 2024
My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I
would very much like him to stay in Broadway hall.
13 December 2024
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered.
Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents.
Ask questions to a member of staff, well don't bother you will be answered by either
a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable!
Cleanliness, disgraceful although housekeeping records are very robust!
Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.
12 November 2024
I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular,
stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.