Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 103 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.
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Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £922 – £1490
  • Self-Funded Residential Dementia Care: £922 – £1683
  • Self-Funded Nursing Care: £922 – £1668
  • RESPITE Self-Funded Residential Care: £922 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £922 – £1683
  • RESPITE Self-Funded Nursing Care: £922 – £1668

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Nicholas Drinkwater (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (103)

9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.588) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Broadway Halls Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Broadway Halls Care Home
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Total of 103, showing 61-80
Review from A S (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall Mum receives excellent care at Broadway Halls. She is included in the activities which are varied. All of the staff are very kind and caring and she is treated with dignity. She has started to put weight on which is healthier for her as her weight was a concern when she came to Broadway Halls.
Mum interacts well with the staff and they can always get a smile from her.
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Review from S N (Daughter-in-law of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way Mother-in-law is looked after. The carers are all fantastic and treat everyone with professionalism and care. We have nothing but praise for Broadway Halls staff and would highly recommend it to anyone wishing to arrange for family members to stay here.
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Review from K R (Son-in-law of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a superb care home with friendly staff who care for their residents in such a warm and thoughtful way. Relatives are made to feel very welcome and there are always lots of activities and events going on. With the different level and type of care available here, it has been very helpful when
needs change and can be dealt with within the same place.
The location - a modern facility a short distance from the town centre with lovely large window views of Priory Park and castle and a sunny patio to enjoy too. Give it a visit.
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Review from Lisa E (Granddaughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and helpful. Homely feel - well equipped and lovely decoration in the room. The lounge and lunchroom are lovely, bright and inviting. I am very happy with the care and support Nan is receiving.
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Review from L W (Relative of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my grandparents were cared for at Broadway Halls and received outstanding levels of care, My wife's nan is now living here and very happy. It is a fantastic care home and that is a testament to the staff.
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Review from Gillian W (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom came in for respite for two weeks while I went on holiday. Mom loved it, it's nothing like a care home, it's like a hotel.
The staff are very polite and friendly, nothing is too much trouble.
Fabulous place.
Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Many thanks for your positive comments about our home, it is lovely to hear how much your mother enjoyed her respite stay at Broadway Halls and that you find our home "fabulous". The team will be delighted by your comments, we look forward to welcoming your mother back anytime.

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Review from Yvonne A (Wife of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As we used the home for respite we found it catered for all of my husband's needs. Providing excellent service.
Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home. At Broadway Halls, we pride ourselves on the high standard of service that we deliver, so it is great to hear how pleased you are with the respite care your husband received here. The team will be delighted to hear your feedback.

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Review from G W (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent receptionist. Very personal service. Feels like a hotel. Much nicer than other care homes locally in my opinion. Very modern. Very supportive to my mother with a terminal condition.
Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it's great to hear how pleased you are with your mother's care here at Broadway Halls. The team will be delighted to hear your feedback.

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Review from W J (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Mom loves it here. No problems with getting her booked in for respite when needed.
Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear how pleased you are with our respite care and how happy your mother is here. The team will be delighted to hear your feedback.

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Review from Paul B (Son of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, Dad has received excellent care during his 39 months at Broadway Halls.
My only concern is that sometimes messages are not passed on at change over, e.g. recent example on March 26th, I had to take him to an appointment but he was not ready and had not finished his breakfast when I arrived
to pick him up despite me providing at least 3 reminder notes.
Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear that you’ve found your Dad’s care to be “excellent” and that you’d recommend Broadway Halls to others. There is a team member in charge of every shift who checks diaries, handover documentation and communication books to ensure all messages are passed on at changeover. Following your feedback we have highlighted the importance of communication with our team. Thanks again for taking the time to review our home, it is through a feedback process that we can further improve the service we provide.

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Review from C S (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are well trained, the building is very good. The food is very good and the cleanliness of a high standard. The cost is very high!
Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments on our home, it is great to hear that you find our team well-trained, our dining experience to be "very good" and that you'd recommend Broadway Halls to others. I totally understand your point about paying for care and in order to make life easier for families, brighterkind has contacted a national care fees planning specialist dedicated to the financial issues of later life and in particular the payment of care fees. They operate completely independently with no commission or financial benefit to brighterkind. More information about them and our local representative can be found on the brighterkind website. Thanks again for your review, best wishes.

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Review from P B (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my relative has only been in care for short time and up to now, can only praise the care that she has received. It has made such a difference to her health and it has improved 100% as I wanted social interaction for her which was promised and glad to say that it is on offer. It has also made a difference
to the family as we know she is being well cared for and happy. Thank you to Broadway Halls, what a difference you have made.
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Review from V D (Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy at Broadway Halls and glad I have settled in easily. I enjoy the activities and there is a good selection that varied daily/weekly. The home has a lovely atmosphere and feel included because of the resident meetings. The food is good and varied.
Since being here I have never felt sad
and have no regrets in moving here.
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Review from A L (Brother of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister, myself and other relatives are always treated with the utmost courtesy - friendliness and consideration and at times dealing with difficult situations. Thank you.
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Review from Christine E (Respite Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 10 days in Broadway Halls following surgery for kidney removal due to cancer. I simply cannot fault the treatment I received for the duration of my stay. The nursing care was excellent and the loving care received from all the staff was truly amazing.


I was admitted straight from the hospital

to the home following their consultation with the medical team so the level of nursing could be continued.


My sincere thanks to all the staff for their kindness and help they gave me.


I must also mention the excellent food.


Finally, my family and friends were made so welcome. It was truly a lovely experience. Thank you all again. You were brilliant.

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Review from James (Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One has to be patient: If so, one will see that all the staff have hearts of gold.
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Review from Ruth F (Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
No complaints at all.
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Review from A B (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was allocated a room at Broadway Halls following the closure of the nursing home she was in five weeks ago. Since the move, she is in a lovely spacious room and has received a high standard of care from a nursing team who appear to be very dedicated. At mealtimes, menus are on the tables, residents
are given a choice, and the food is always homemade and freshly cooked.
I feel my mom has been welcomed at Broadway Halls and settled in quickly. After a 28 days, her place has been made permanent and I’m more than happy!
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Review from Mark W (Son of Resident) published on 15 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my mother being admitted, we visited the Broadway site deliberately without appointment to assess the facility. The friendliness and open approach experienced was very encouraging. Everyone we met, cleaning ladies, receptionists through to the Deputy Manager were positive and welcoming. The
cleanliness and quality of furnishings is clearly evident. Entrusting an aged parent to someone else's care is quite daunting but all the staff, both then and since admission, have been a pleasure to deal with and all requests for assistance have been met positively.
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Review from Ryan C (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in respite for 12 weeks with vascular dementia. It was her first ever care home stay (she's 69) and they have been fantastic. Life long depression plagues my mom and she gets very angry and physical, but the staff have been amazing. They used distraction techniques with dignity and manage
to engage with Mom to the point she was happy to see me leave after I visited! You can trust all the staff with your loved one, anytime.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Barchester Broadway Halls Care Home is calculated as follows: ( (188 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 245 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (10)

Nicholas

Nicholas Drinkwater

Job Title: General Manager Joined: 2025

Hi, I am the new general manager at Broadway Halls.

Rino

Rino Jose

Job Title: Deputy Manager Joined: 2025

Hello, I am Rino, I am the deputy manager and registered nurse.

Carol

Carol Malcolm

Job Title: Administrator Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 

Bethany

Bethany Evans

Job Title: Reception/Admin Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.

Ellie-Mae

Ellie-Mae Alexander

Job Title: Receptionist Joined: 2020

I joined the Broadway Halls team in 2020, previously worked as a team leader, and now you will find me front of house at reception. We give you a friendly and warm welcome to our home.

Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!

Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.

Olivia

Olivia Riese

Job Title: Head Chef Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris

Chris Bowden

Job Title: Sous Chef Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!

Scott

Scott Bates

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Scott. I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives. I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!

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