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Barchester Broadway Halls Care Home

The Broadway, Dudley, West Midlands DY1 3EA
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Everything about my mothers stay was first class.Neil S(Son of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
the true value of Broadway Halls lies in the quality and dedication of the staff.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley
my 90year old mother described the place as looking like Buckingham Palace.Karen P(Daughter of Resident/Service User)
Barchester Broadway Halls Care Home, Dudley

Just a short walk from Priory Park, the Zoological Gardens and town centre shops and services, Broadway Halls is a modern care home in Dudley.

The home provides residential, nursing, respite and dementia care.

The care home has 83 en-suite bedrooms divided between residential, nursing and dementia communities.

Bedrooms are set across four floors, and each floor has its own living and dining rooms.

There is also a landscaped garden with raised...  

Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £976N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicholas Drinkwater(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (83)
  • Couples/Companion Rooms with ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (120)

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9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.616) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 120 reviews.

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Review from Richard H (Son of Resident) published on 17 September 2025 Submitted via Website
Overall Experience

So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life.

Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care Home

Thank you, Richard, for your comments about your experience at Broadway Halls and your incredibly kind feedback. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give...  

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Review from Mathew S (Stepson of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you, Mathew, for your comments about your recent experience at Broadway Halls. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Stepdad. Take care.

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Review from Lynn G (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience

Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you, for your comments about your recent experience at Broadway Halls. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review from M W (Sister of Resident) published on 9 January 2025 Submitted via Website
Overall Experience

Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable.

Reply from Scott Bates, Activities lead at Barchester Broadway Halls Care Home

Thank you very much for your review. We appreciate your comment and will feedback to the team. We, as a home, promote and encourage personal centred activities and care for all our residents.

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Review from Janet H (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to leave such a lovely review. The team is passionate about providing the highest quality person-centred care and it is wonderful for them to hear that it is recognised by our families, I will be sure to pass on your comments. All the best.

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Review from S B (Wife of Resident) published on 16 December 2024 Submitted via Website
Overall Experience

My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for your kind comments about our care team. It is so nice to hear that you and your Husband enjoyed your stay with us so much. If you ever need anything in the future, please do not hesitate to reach out.

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Review from J G (Daughter of Resident) published on 13 December 2024 Submitted via Website
Overall Experience
To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered.
Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents.
Ask questions to a member of staff, well don't bother you will be answered by either a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable!
Cleanliness, disgraceful although housekeeping records are very robust!

Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you.

Reply from Feedback Team, The Feedback Team at Barchester Broadway Halls Care Home

Thanks for sharing your feedback with us. We're sorry to hear your concerns remain unresolved following completion of our formal complaints process. We're disappointed your experience with the home didn't meet your expectations for you and your mother as the home weren't able to continue with her...  

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Review from Sylvia L (Daughter of Resident) published on 12 November 2024 Submitted via Website
Overall Experience

I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to write such a wonderful review. I am so pleased to hear that yours and yours mother's experience with us is so positive. We are one big family here at Broadway and thank you for being part of that. I will definitely pass your 5* comments on to the team - they...  

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Review from T B (Son-in-law of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for letting us know how we are doing at Broadway Halls. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. I will pass your feedback on to our team!

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Review from A S (Friend of Resident) published on 16 September 2024 Submitted via Website
Overall Experience

I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for your kind comments about our home and our care team. We appreciate you taking the time to leave feedback for Broadway Halls, and we are so pleased your friend is enjoying her stay here with us. We would welcome you back with open arms should you need us at any point in the future.

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Review from Jenny B (Daughter of Resident) published on 16 July 2024 Submitted via Website
Overall Experience

After visiting various homes for my mom we decided that Broadway Halls was the one, from the moment we walked through the doors we were welcomed by the lovely member of staff on reception who showed us around and gave us lots of information. There was a really nice atmosphere there and all the staff were very friendly. She has now been there for 1 week and the difference in her is heartwarming, she has already had a complimentary hair do and has had her feet done and looks and feels so much better, I have also had a meal with Mom in the dinning area which was a lovely experience, there was soup for starters a main meal plus a pudding and also a good choice of drinks including a glass of wine or beer and all for £5... I would especially like to thank the member of staff on reception whose communication throughout the transfer process was 1st class and she was very helpful, always reassuring. To see the changes in my mom after such a short time is so heartwarming and I believe she will blossom here.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to write a review about our home. I am so pleased to hear that Mum has settled well and that you are enjoying your visits too. We are one big family here at Broadway. Thank you also for your comments about our team, I will be sure to pass on your lovely words.

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Review from Liz C (Daughter of Resident) published on 29 May 2024 Submitted via Website
Overall Experience
My mom became a resident at Broadway Halls a few weeks ago.
As a family we are so pleased with the care and support my mom is given. She has settled in really well.

They arrange activities and entertainment for all and even arrange trips out.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you so much for taking the time to leave a review. We are pleased Mum has settled well and that you recognise the quality of care provided by our wonderful team - I will be sure to pass on your 5* comments. Welcome to the Broadway Halls family.

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Review from John A (Friend of Resident) published on 22 March 2024 Submitted via Website
Overall Experience

Our dear friend moved into Broadways Halls in December 2023. She received Nursing Care and I cannot thank the staff enough. The home is managed and run with professional care, integrity empathy, and a smile. I cannot name names but suffice to say there are so many members of staff who deserve my sincere thanks and praise. The staff is happy in their work and they are led so well by the manager. I have absolutely no complaints. I want to thank, the staff at reception for their warmth and personal greeting on every visit, the nurses and the carers, the maintenance staff, the cleaners and the catering staff, the management and admin, and finally the entertainment staff. In this day and age, it is all too common to see and read negativity or other criticism. My praise and gratitude are just a small token of how happy I am with Broadway Halls.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M W (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience
Mom was only there for a short time but in that, she was looked after well. The nursing staff were attentive and we always felt she was kept clean, warm and safe. Her room was kept spotlessly clean and her clothes were beautifully laundered and returned to the wardrobe with great care. She was always treated with dignity. When she passed away my brother and myself felt cared about and we too were treated with empathy and dignity.

I would have no hesitation recommending Barchester Broadway Halls to anyone looking for care for loved ones.

Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home

Thank you for taking the time to review our home. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. We're so glad you were pleased with the quality of our care, I will pass on your feedback to the team.

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Review from Sue K (Daughter of Resident) published on 19 December 2023 Submitted via Website
Overall Experience

My mother is a resident in the dementia ward there, and I cannot find fault with anything, especially the wonderful staff on this floor. They do their very best during very difficult circumstances to try to make the residents as comfortable as they can. Special thanks to the lead on this floor. The team excel at entertainment and always comes up with new and unusual ideas to keep them entertained.

Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home

Thank you, Sue, for letting us know how we are doing at Broadway Halls. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Thank you for taking the time to review our home; I will pass on your feedback to the team.

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Review from Luisa H (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Mom has been a resident at Broadway Halls since August this year and was a little worried about her moving to somewhere new as she had been in her previous care home for eight years, but I am extremely satisfied with how welcome the staff have made her and the care she receives by all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T J (Son of Resident) published on 28 November 2023 Submitted via Website
Overall Experience
The team at Broadway Halls Care Home went the extra mile so that my 95-year-old mother could have her birthday party last weekend.

The home was suffering from a norovirus outbreak earlier in the week which had put the party in jeopardy. Following discussions with Health England, we still managed to go ahead.

Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home

Thank you for your comments about your recent experience at Broadway Halls. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Thank you also for taking the time to review our home. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

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Review from E P (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience

The activities team work hard to provide a wide range of enrichment activities for residents both in Broadway Halls and out at local venues. Recent activities have included visits to a local cafe, an interesting stately home, and a museum as well as walks in a local park. Regular events in the home include singers, film day, bingo and indoor bowls - enjoyed by all!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G S (Granddaughter of Resident) published on 13 September 2023 Submitted via Website
Overall Experience
Broadway Halls have been incredibly accommodating of my grandmother and have shown compassion and kindness in welcoming her to her new home.

Everyone that has seen her recently has said she looks very well and it is reassuring to know that she is being well taken care of.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Christine R (Daughter of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience

I would like to thank the staff who dealt with Mum's tissue tear recently. They were extremely attentive and professional.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 21 Apr 2026

    https://www.bing.com/search?q=dudley+news+broadway+halls&cvid=1881c3a61789494facd8700ec4d95ce1&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIGCAEQABhAMgYIAhAAGEAyBggDEAAYQDIGCAQQABhAMgYIBRAAGEAyBggGEAAYQDIGCAcQABhAMgYICBAAGEAyCAgJEOkHGPxV0gEJMTU1NTdqMGo3qAIIsAIB&FORM=ANAB01&PC=U531&ntref=1

  • 01 Aug 2025

    Staff and residents at Barchester’s Broadway Halls care home in Dudley had a fantastic time celebrating National Cheesecake Day on July 30, a brilliant excuse to sample lots of delicious...

  • 24 Jul 2025

    Residents and staff at Broadway Halls care home in Dudley were at the ready for the Wimbledon Final! Tennis fans in the home, including residents Lyn and Ian, were delighted...

Upcoming Events

There are no upcoming events for Barchester Broadway Halls Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Broadway Halls Care Home.

Meet the Team (10)

Nicholas Drinkwater
Nicholas DrinkwaterJob Title:General ManagerJoined: 2025

I joined the Barchester family in July 2025, after spending over two decades devoting my life to the compassionate care of individuals living within Dementia, Nursing and Residential care homes and the NHS. I am a trained Nurse by background.

I cared for my gentle dad who developed dementia, and I truly believe that unless you have had personal experience of such heartache, no one can really understand both the sad and happy times during such a journey. Dementia does not define a person, and every person’s journey is different.

Throughout my 20-year career, I have worked in numerous settings, from small family-run homes to large-scale care companies, consistently advocating for person-centred care. Within this, I regularly emphasise tailored and meaningful activities that promote mental stimulation, physical health, and emotional well-being, with family and friends at the heart. I also served abroad in the armed forces as a nurse.

As I look to the future, I remain committed to my vision of care homes as vibrant communities where everyone can live meaningful, fulfilling lives. I will continue to inspire new generations of caregivers, ensuring that my legacy of compassion and excellence will endure for years to come. I have an unwavering belief in the human spirit’s capacity to thrive — no matter what the circumstances.

I am looking forward to welcoming people to Broadway Halls to experience the stunning care and environment that we have to offer.

Rino Jose
Rino JoseJob Title:Deputy ManagerJoined: 2025

Rino is our Clinical Deputy Manager; she provides hands-on clinical leadership, ensuring care is delivered in line with best practice, regulatory standards, and Barchester values. Rino supports audits, clinical governance, and staff mentoring, while maintaining a clear focus on residents' safety, dignity, and quality of life.

Carol Malcolm
Carol MalcolmJob Title:AdministratorJoined: 2023

I am thrilled to be Administrator at Broadway Halls, having joined the wonderful team here in early 2023. I have worked in administration for many years, including HR elements, and this is the first care home I have worked in. I love the variety in the role, meeting our residents and their families and supporting the process to them moving in to our home. I also support fellow team members. In my spare time, I enjoy gardening, watching tennis and spending time with my family.

Bethany Evans
Bethany EvansJob Title:Reception/AdminJoined: 2023

I have worked in care since 2013, and I absolutely love supporting people. I enjoy helping our residents, their families and my fellow team members when I can. I also support people and their families who are choosing a care home, answering any questions they may have and showing them our lovely home. It's a pleasure being part of the Broadway Halls team!

Ellie-Mae Alexander
Ellie-Mae AlexanderJob Title:ReceptionistJoined: 2020

I joined the Broadway Halls team in 2020 as a Carer and was promoted to Team Leader and then Dementia Champion during my time on the Care team. I then moved over to the Administration Team in June 2025. Before working at Broadway Halls, I previously worked in mental health in challenging environments. I love my job as I get to interact with our residents every day, and now also get to welcome people to Broadway Halls and be one of the first faces they see when they visit us. I can't imagine working anywhere else!

Jennifer Higgins
Jennifer HigginsJob Title:Dementia Lead & Senior Carer

I'm Jennifer, and I am the Dementia Lead at Broadway Halls. I support our 3 Dementia Champions who are all part of our Memory Lane Community. I have worked in care since 2005 and started in 2018 at Broadway Halls. I am passionate about ensuring every Resident on Memory Lane receives quality care, with a person-centred approach, in an enriching environment.

Olivia Riese
Olivia RieseJob Title:Head ChefJoined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef, which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians, and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris Bowden
Chris BowdenJob Title:Sous ChefJoined: 2024

Hi, I'm Chris, the Sous Chef here at Broadway Halls.

I previously worked at Broadway Halls from 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to re-join the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.

I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.

Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team, and when they are not playing, I enjoy following horse racing, and when the time allows, a day at the races is always welcome!

Steve Allen
Steve AllenJob Title:maintenance personJoined: 2025

Steve joined the team as a permanent member in August 2025, having previously supported the home on a bank basis. During this time, Steve consistently demonstrated a strong commitment to maintaining a safe, welcoming, and well-maintained environment for residents, visitors, and staff.

Justyna Zero
Justyna ZeroJob Title:Activities CoordinatorJoined: 2026

Justyna is a dedicated and compassionate Lead Activities Coordinator in Broadway who is passionate about enhancing the well-being and quality of life of residents through meaningful, engaging and person-centred activities.

She began her journey with Barchester as a Care Assistant before progressing to Activities Assistant and then Lead Activities Coordinator.

Justyna enjoys building positive relationships with residents, families and colleagues and takes pride in creating a warm, supportive and enjoyable environment where residents can thrive.

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