Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
Review Us
9.6 107 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

Care Provided by Barchester Broadway Halls Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £922 – £1490
  • Self-Funded Residential Dementia Care: £922 – £1683
  • Self-Funded Nursing Care: £922 – £1668
  • RESPITE Self-Funded Residential Care: £922 – £1490
  • RESPITE Self-Funded Residential Dementia Care: £922 – £1683
  • RESPITE Self-Funded Nursing Care: £922 – £1668

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Broadway Halls Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicholas Drinkwater (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)
  • Couples/Companion Rooms with Ensuite Wet Room (83)

Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.

Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.

Barchester Broadway Halls Care Home Reviews (107)

9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.637) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Broadway Halls Care Home has 107 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Broadway Halls Care Home
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Total of 107, showing 21-40
Review from M W (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was only there for a short time but in that, she was looked after well. The nursing staff were attentive and we always felt she was kept clean, warm and safe. Her room was kept spotlessly clean and her clothes were beautifully laundered and returned to the wardrobe with great care. She was always
treated with dignity. When she passed away my brother and myself felt cared about and we too were treated with empathy and dignity.
I would have no hesitation recommending Barchester Broadway Halls to anyone looking for care for loved ones.
Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home
Thank you for taking the time to review our home. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. We're so…read more
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Review from Sue K (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident in the dementia ward there, and I cannot find fault with anything, especially the wonderful staff on this floor. They do their very best during very difficult circumstances to try to make the residents as comfortable as they can. Special thanks to the lead on this floor. The
team excel at entertainment and always comes up with new and unusual ideas to keep them entertained.
Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home
Thank you, Sue, for letting us know how we are doing at Broadway Halls. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about…read more
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Review from Luisa H (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been a resident at Broadway Halls since August this year and was a little worried about her moving to somewhere new as she had been in her previous care home for eight years, but I am extremely satisfied with how welcome the staff have made her and the care she receives by all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from T J (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Broadway Halls Care Home went the extra mile so that my 95-year-old mother could have her birthday party last weekend.
The home was suffering from a norovirus outbreak earlier in the week which had put the party in jeopardy. Following discussions with Health England, we still managed to
go ahead.
Reply from Kristen Fitzgerald, CRM at Barchester Broadway Halls Care Home
Thank you for your comments about your recent experience at Broadway Halls. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our…read more
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Review from E P (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The activities team work hard to provide a wide range of enrichment activities for residents both in Broadway Halls and out at local venues. Recent activities have included visits to a local cafe, an interesting stately home, and a museum as well as walks in a local park. Regular events in the home
include singers, film day, bingo and indoor bowls - enjoyed by all!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from G S (Granddaughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadway Halls have been incredibly accommodating of my grandmother and have shown compassion and kindness in welcoming her to her new home.
Everyone that has seen her recently has said she looks very well and it is reassuring to know that she is being well taken care of.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Christine R (Daughter of Resident) published on 1 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff who dealt with Mum's tissue tear recently. They were extremely attentive and professional.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Gaynor S (Power of Attorney of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, the staff were extremely helpful when I was trying to prevent a cycle of repeated discharge and readmission to the hospital. A manager kindly visited my relative in the hospital to assess her needs and arranged for her discharge to Broadway Halls. I am over 200 miles away and so this was really
going the extra mile.
I had not seen the home when my relative was admitted and relied upon reviews. A person connected with the Telecare system, however, remarked to me quite spontaneously about the quality and care that the home provides. The home is spotlessly clean, and the rooms and corridors are light, airy and spacious. The dining room and menu look very inviting and even if this doesn't suit, there was every effort made to accommodate preferences and requirements. There is also a huge programme of activities for each day of the week. The staff are very friendly and kind, I thoroughly recommend them.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from D W (Husband of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is lovely, friendly staff. I really like it here. They look after my wife very well.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Anne H (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was a resident at Broadway Halls Care Home for a short while from February 2023 to May 2023. We were extremely happy with the care and service he received. Unfortunately, he was in and out of the hospital but we did get him back to Broadway Halls to end his days. When he passed, the staff were so
kind and considerate and dealt with his death so sympathetically.
Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home
Thank you for taking the time to send in your feedback, it is lovely to hear that you were happy with the care your dad received. We are so sorry for your loss, thank you for choosing us to care for…read more
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Review from J T (Niece of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a beautiful place, and the staff are very kind and caring. Seeing my aunt happy is all I could ask for. The home has a lovely atmosphere, and the staff are very approachable if there is anything that needs arranging, with great food and the activities make sure everyone is catered for. The
cycle race past the home was brilliant and what the team did that day for the resident and the whole community was something to be very proud of. I would highly recommend this home. Thank you, Broadway Halls, for all that you do.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
I am so proud of my team and the care and dedication they show our residents in all their roles. It is so lovely to hear this wonderful feedback; thank you. I will share your review with the team;…read more
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Review from Kaz J (Ex Family Member) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was Commonwealth cycling which past the care home. As we walked by, the members of staff made such an effort to entertain the locals and their residents. The sun was shining, and they had music for all to enjoy, dancing and keeping everyone smiling. It created such a lovely atmosphere, and it
was such a special and beautiful effort by workers from the care home.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
We are so happy that you joined in our Commonwealth celebrations and party; thank you for your lovely feedback. We really wanted to make the event a day to remember for our residents, team and our…read more
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Review from Sheila B (Respite Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only in Broadway Hall for respite care after a total knee replacement. I was welcomed and treated with respect all the time I was there. I would think of living there if I needed future care.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
Thank you for choosing Broadway Halls for your respite stay; we hope you are making a full recovery back home. Thank you also for taking the time to write this review and give us your very lovely…read more
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Review from Antony H (Husband of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The bathroom floor needs taking up and relaying.
Water runs the wrong way round.
Architrave is completely rotten.
The skirting board is rotten.
Water pools in doorways - "not safe".
Water penetrates through the wall into the room.
Wallpaper coming away in the room in many places.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
Thank you for taking the time to write a review and talking with me on Thursday. Following on from our conversation, if you would like any further assistance or have any additional questions about the…read more
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Review from Yvonne W (Wife of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Broadway Halls extremely pleasant and very welcoming. Staff could not do enough to help us and make my husband comfortable. The one and only criticism we had is my husband was not invited to join in activities on lower floors, and he found it lonely on the floor he was on. This, I think, was
due to the lack of patients on his floor. Otherwise, we have sung the praises and recommended Broadway House to all our friends and family.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
Thank you for choosing Broadway Halls for your husband's respite care and for taking the time to give us your feedback. We are so pleased you felt welcomed and are happy with the team and level of…read more
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Review from Patricia J (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been here for nearly three years. I can honestly say she has really been so well cared for; she is a different person since she came; she was practically bedridden but now walks about, talks to people, and loves her food and the carers. We are so grateful and happy she is here. A big thank
you for looking after all her needs so well; you are doing a marvellous job, she is always clean, well looked after and very happy; her room is always lovely. A big thank you to you all.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
This is so lovely to hear. Thank you for taking the time to give us your feedback on our care and team. We are so happy that your Mom chose us as her home and that she has settled in so well. I will…read more
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Review from J B (Friend of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. However, lack of staff on the floor can be problematic when my friend needs moving or changing. The staff, everyone from nursing, cleaning and reception are wonderful.
Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home
Thank you for your very kind review. The staff appreciate having great feedback and love the job that they do.
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Review from Jenny R (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Looks beautiful like a hotel but unfortunately, we had an awful experience with respite for my dad who has mid/late-stage Alzheimers disease. Went through all of the care planning when we visited and needs were made clear. The manager had no issues with what was discussed, including assistance with
walking, needing to be fed/watered, barrier creams etc. Dad came home dehydrated, unshaven, anxious, prescription creams unopened, lost weight and had a fall while he was there (despite them being told he needed support walking at all times) and we have no idea if his multiple medications have been administered as nothing was returned. When we collected him at 11:30 he hadn't been got out of bed and had no breakfast. Despite asking repeatedly, no one was able to give us a copy of fluid charts or care records from when he was there. We still to this day have no idea what he did/ate/drank /medicine while there or if participated in anything (we were unable to visit due to Covid).
Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home
Good Morning Jenny R, I'm sorry that you feel this way regarding the experience of your loved one. At Broadway we strive for high standards and sharing information with our residents and their loved…read more
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Review from A B (Wife of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had two respite stays in Broadway Hall both of which I have been very satisfied with. As well as being an amputee he has dementia so cannot tell me what he has done, but the staff who are really caring assure me that he is comfortable eats well and takes part in suitable activities. If
I need respite again I would definitely use Broadway Halls.
Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home
Thank you for a positive and lovely review of our care and team they will be so thrilled to read this. It is also wonderful that you are able to relax and enjoy your break being reassured your…read more
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Review from W M (Son of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comparable to a five-star hotel. Nothing is too much trouble for the staff. I would not hesitate to use their services in future.
Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home
Thank you for taking the time to give us this lovely feedback and review. I will share your very positive comments with the team, receiving this feedback will really mean a lot to them. I am so…read more
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Barchester Broadway Halls Care Home is calculated as follows: ( (209 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 267 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (11)

Nicholas

Nicholas Drinkwater

Job Title: General Manager Joined: 2025

Hi, I am the new general manager at Broadway Halls.

Rino

Rino Jose

Job Title: Deputy Manager Joined: 2025

Hello, I am Rino, I am the deputy manager and registered nurse.

Carol

Carol Malcolm

Job Title: Administrator Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 

Bethany

Bethany Evans

Job Title: Reception/Admin Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.

Ellie-Mae

Ellie-Mae Alexander

Job Title: Receptionist Joined: 2020

I joined the Broadway Halls team in 2020, previously worked as a team leader, and now you will find me front of house at reception. We give you a friendly and warm welcome to our home.

Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!

Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.

Olivia

Olivia Riese

Job Title: Head Chef Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!

Chris

Chris Bowden

Job Title: Sous Chef Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!

Scott

Scott Bates

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Scott. I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives. I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!

Steve

Steve Allen

Job Title: maintenance person Joined: 2025

Hi, my name is Steve i started in Broadway Halls in July and i have been in the care sector over 10 years. I enjoy talking to the residents and helping them in anyway i can with any issues/concerns they might have in their room. I get great satisfaction when i complete a job for the residents and you can see they really appreciate it.

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