Submit a Review for Rookhurst
17 Rookhurst Road, Bexhill-on-Sea, TN40 2NZ
View full details of RookhurstLatest Reviews for Rookhurst
24 March 2026
When my brother first went to live at rookhurst it appeared to be such a caring, welcoming place for him to live. Unfortunately in our experience, it went drastically downhill. We were made to feel very unwelcome, and in their own words ' they would observe our private visits with our brother from
the garden' or sitting in a chair outside his bedroom door. We have this in an email sent to social services. My brother lost several stone in weight. He looked more and more ill every time we visited him. My brothers health was not taken serious. My brother died from aspirating pneumonia on Christmas eve. If my beautiful brother was still living at home with our mum we are 100% certain he would still be here with us, as my mum always got him medical treatment as soon as there was an issue. IF YOU SEND A LOVED ONE HERE, PLEASE DO SPOT CHECKS, ITS THE ONLY WAY YOU WILL SEE WHAT ITS REALLY LIKE.
18 March 2026
My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome. Made my son feel part of the family, setting up good, strong plans for his future and I am looking forward to being part of that.Thank you for great support.
17 March 2026
I would never in good conscience recommend Rookhurst Residential Lodge to anyone.
My experience of my brother living at Rookhurst was a very bad experience. We were not kept informed when he was ill or receiving medical treatment. His health deteriorated dramatically over the 3 years he resided
there. My brother was rarely ever taken out in the community. On the majority of visits the female staff (excluding the assistant manageress) would be sat at the dining table staring at their mobile phones instead of engaging with the residents.
As a family we were made to feel very unwelcome and uncomfortable every time we visited. Our right as a family to have a private visit with my brother was not adhered to.
My brother died on 24/12/2025 and
we received not one word of condolence from the manageress. She made us uncomfortable right up to our last visit when we collected my brothers belongings and she stood silently watching us.
This is a genuine family review.
17 February 2026
I know my uncle is in the very best care we could wish for here, I'm so grateful for all the caring and kind staff who give him the best support! He is so happy and full of love which truly is testament to how he is cared for.
06 February 2026
Visited my sister in December, I was able to gain a good insight to her progress and enjoy the day with her. The staff are always so attentive and helpful and the manager Fiona always very hands on and available to speak with us if we have any concerns. My sister tells me she is happy at Rookhurst,
and glad she moved there from her previous place of residence.i would review Rookhurst as an excellent care home.
06 February 2026
Rookhurst have always been great over the years, and more recently have proved to be very good with managing challenging medical issues, and always ensure the services and activities go a long way to ensuring continual improvements. Communication is excellent and visiting is made very comfortable
by way of having plenty of space in a clean and tidy environment, also helped by the other residents being calm, kind, courteous and helpful.
20 January 2026
As always, the attention in providing a warm welcoming environment from the whole team was in evidence at our Christmas visit. The Rookhurst family home feels just like that, a family home and the needs of our family member are always met with kindness, dignity and good humour, which makes for a
very happy environment.
03 October 2025
My brother continues to enjoy his life living in Rookhurst. This has been the case for a number of years so in reality it has become the norm. I am unable to suggest any possible improvements that would better my brother's life in all respects. My family and I continue to be delighted and grateful
to all members of Rookhurst team and family led by an inspirational manager.
03 October 2025
My brother is extremely happy and well cared for by all the staff who treat him with genuine warmth. The home has a lovely welcoming atmosphere and as a family we are reassured that he is living his best life.
13 January 2025
Since my son has lived here at Rookhurst, he has come along and gained confidence and self-help skills. He has just finished a college course, which he has enjoyed very much, I'm so proud of him. Staff are very friendly and helpful to the service users, and their families, it's a family environment,
which is so lovely. If anyone is looking for a relative, I would recommend this beautiful home.
18 November 2024
The team always gives genuine care through the meaningful relationships they build with each member of Rookhurst. They provide a level of kindness and attentiveness that is both heartfelt and personal.
04 December 2023
I always find the staff very friendly and helpful. They are always welcoming and accommodating with visitors and the residents are always happy. It is a very caring and comfortable environment which is very reassuring for the family.
27 November 2023
I am extremely happy to find out that my uncle is being looked after so well by the team and in particular by his carer.
He is very lucky to have such a fantastic team around him that care for him so dearly.
I am very much looking forward to seeing my uncle soon!
Thank you for everything that
you do!
01 August 2022
Since my son has been at Rookhurst, which has only been a few months he has been happy and settled. The manager and staff are focused on giving the best care to all the residents. It's lovely to see my son interacting with the staff and the other residents because he will only do this where he feels
safe and happy. He sees Rookhurst as his home from home. I look forward to seeing his achievements in the coming months.
20 June 2022
I have found that staff to be helpful and kind to the service users, they have helped my son to achieve his goals, and to be able to be independent, as possible, Which is on going. Since my son has been here, his skills have increased and his speech has improved, which helps his moods, as his able
to express his feelings better and his needs. We have found staff and management very helpful and supportive, we can't thank them enough.
09 May 2018
My brother is looked after very well and is always clean and tidy. He has a lovely room and the food is good.
The staff are always pleasant and helpful.
Could not ask for more.
04 May 2018
My brother has been a resident at Rookhurst for nearly 3 years now. The standard of support and care he has received is excellent. The support staff and manager are very proactive in keeping him active, happy, comfortable and safe.
Friendly atmosphere - clean, tidy and welcoming, what more could
you ask for!
18 April 2018
The all round care and general atmosphere is excellent. Attention to detail is always of the highest standard.
10 March 2017
My relative has lived in Rockhurst since it opened and was made very welcome from the outset. He is very happy living here and from what I can see, personally is extremely well cared for by all staff. The direct management of the house is effective in dealing with other service providers and outside
services to ensure my brother's needs are met.
Latest Reviews for Rookhurst
24 March 2026
When my brother first went to live at rookhurst it appeared to be such a caring, welcoming place for him to live. Unfortunately in our experience, it went drastically downhill. We were made to feel very unwelcome, and in their own words ' they would observe our private visits with our brother from
the garden' or sitting in a chair outside his bedroom door. We have this in an email sent to social services. My brother lost several stone in weight. He looked more and more ill every time we visited him. My brothers health was not taken serious. My brother died from aspirating pneumonia on Christmas eve. If my beautiful brother was still living at home with our mum we are 100% certain he would still be here with us, as my mum always got him medical treatment as soon as there was an issue. IF YOU SEND A LOVED ONE HERE, PLEASE DO SPOT CHECKS, ITS THE ONLY WAY YOU WILL SEE WHAT ITS REALLY LIKE.
18 March 2026
My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome. Made my son feel part of the family, setting up good, strong plans for his future and I am looking forward to being part of that.Thank you for great support.
17 March 2026
I would never in good conscience recommend Rookhurst Residential Lodge to anyone.
My experience of my brother living at Rookhurst was a very bad experience. We were not kept informed when he was ill or receiving medical treatment. His health deteriorated dramatically over the 3 years he resided
there. My brother was rarely ever taken out in the community. On the majority of visits the female staff (excluding the assistant manageress) would be sat at the dining table staring at their mobile phones instead of engaging with the residents.
As a family we were made to feel very unwelcome and uncomfortable every time we visited. Our right as a family to have a private visit with my brother was not adhered to.
My brother died on 24/12/2025 and
we received not one word of condolence from the manageress. She made us uncomfortable right up to our last visit when we collected my brothers belongings and she stood silently watching us.
This is a genuine family review.
17 February 2026
I know my uncle is in the very best care we could wish for here, I'm so grateful for all the caring and kind staff who give him the best support! He is so happy and full of love which truly is testament to how he is cared for.
06 February 2026
Visited my sister in December, I was able to gain a good insight to her progress and enjoy the day with her. The staff are always so attentive and helpful and the manager Fiona always very hands on and available to speak with us if we have any concerns. My sister tells me she is happy at Rookhurst,
and glad she moved there from her previous place of residence.i would review Rookhurst as an excellent care home.
06 February 2026
Rookhurst have always been great over the years, and more recently have proved to be very good with managing challenging medical issues, and always ensure the services and activities go a long way to ensuring continual improvements. Communication is excellent and visiting is made very comfortable
by way of having plenty of space in a clean and tidy environment, also helped by the other residents being calm, kind, courteous and helpful.
20 January 2026
As always, the attention in providing a warm welcoming environment from the whole team was in evidence at our Christmas visit. The Rookhurst family home feels just like that, a family home and the needs of our family member are always met with kindness, dignity and good humour, which makes for a
very happy environment.
03 October 2025
My brother continues to enjoy his life living in Rookhurst. This has been the case for a number of years so in reality it has become the norm. I am unable to suggest any possible improvements that would better my brother's life in all respects. My family and I continue to be delighted and grateful
to all members of Rookhurst team and family led by an inspirational manager.
03 October 2025
My brother is extremely happy and well cared for by all the staff who treat him with genuine warmth. The home has a lovely welcoming atmosphere and as a family we are reassured that he is living his best life.
13 January 2025
Since my son has lived here at Rookhurst, he has come along and gained confidence and self-help skills. He has just finished a college course, which he has enjoyed very much, I'm so proud of him. Staff are very friendly and helpful to the service users, and their families, it's a family environment,
which is so lovely. If anyone is looking for a relative, I would recommend this beautiful home.
18 November 2024
The team always gives genuine care through the meaningful relationships they build with each member of Rookhurst. They provide a level of kindness and attentiveness that is both heartfelt and personal.
04 December 2023
I always find the staff very friendly and helpful. They are always welcoming and accommodating with visitors and the residents are always happy. It is a very caring and comfortable environment which is very reassuring for the family.
27 November 2023
I am extremely happy to find out that my uncle is being looked after so well by the team and in particular by his carer.
He is very lucky to have such a fantastic team around him that care for him so dearly.
I am very much looking forward to seeing my uncle soon!
Thank you for everything that
you do!
01 August 2022
Since my son has been at Rookhurst, which has only been a few months he has been happy and settled. The manager and staff are focused on giving the best care to all the residents. It's lovely to see my son interacting with the staff and the other residents because he will only do this where he feels
safe and happy. He sees Rookhurst as his home from home. I look forward to seeing his achievements in the coming months.
20 June 2022
I have found that staff to be helpful and kind to the service users, they have helped my son to achieve his goals, and to be able to be independent, as possible, Which is on going. Since my son has been here, his skills have increased and his speech has improved, which helps his moods, as his able
to express his feelings better and his needs. We have found staff and management very helpful and supportive, we can't thank them enough.
09 May 2018
My brother is looked after very well and is always clean and tidy. He has a lovely room and the food is good.
The staff are always pleasant and helpful.
Could not ask for more.
04 May 2018
My brother has been a resident at Rookhurst for nearly 3 years now. The standard of support and care he has received is excellent. The support staff and manager are very proactive in keeping him active, happy, comfortable and safe.
Friendly atmosphere - clean, tidy and welcoming, what more could
you ask for!
18 April 2018
The all round care and general atmosphere is excellent. Attention to detail is always of the highest standard.
10 March 2017
My relative has lived in Rockhurst since it opened and was made very welcome from the outset. He is very happy living here and from what I can see, personally is extremely well cared for by all staff. The direct management of the house is effective in dealing with other service providers and outside
services to ensure my brother's needs are met.