Rookhurst

My sister in law is a resident at Rookhurst and is very happy there. The staff are professional and always able to answer any questions or concerns we may have. I drove my wife to visit last month and could see my sister in law was in good spirits and well cared for. She was chatty when she went to lunch and her walking had improved from our last visit.

My auntie has been at Rookhurst Care Home for a while now and we've been really happy with the care she receives. The staff are always kind, patient and welcoming whenever we visit, and it's clear they genuinely care about the residents. My auntie often talks about how supported and comfortable she feels there, which gives our family a lot of reassurance. The home is always clean, friendly and has a lovely atmosphere. Thank you to all the team for everything you do.

We visited my sister today and as always we had a very nice day. My sister was in good spirits and had lots to tell us all good. The staff are extremely committed and always a pleasure to see and speak too. We met a new resident today who has been there a month or so he was very chatty and smiling saying how much he likes his new home. The residents were having an exercise session while we were there with a trainer and we could see they all participated and enjoyed it. We look forward to visiting again soon.

My son and family have been welcomed into Rookhurst lodge so far from what I have seen it's a beautiful home for the residents, my son has seemed very happy every time he's been there . It's early days at the moment , but I feel this is the home for Kyle .

It's a huge relief to know we have found somewhere that we didn't think existed.

Thank you!

When my brother first went to live at rookhurst it appeared to be such a caring, welcoming place for him to live. Unfortunately in our experience, it went drastically downhill. We were made to feel very unwelcome, and in their own words ' they would observe our private visits with our brother from the garden' or sitting in a chair outside his bedroom door. We have this in an email sent to social services. My brother lost several stone in weight. He looked more and more ill every time we visited him. My brothers health was not taken serious. My brother died from aspirating pneumonia on Christmas eve. If my beautiful brother was still living at home with our mum we are 100% certain he would still be here with us, as my mum always got him medical treatment as soon as there was an issue. IF YOU SEND A LOVED ONE HERE, PLEASE DO SPOT CHECKS, ITS THE ONLY WAY YOU WILL SEE WHAT ITS REALLY LIKE.

My son Kyle is joining the family in this care home I have been there twice and the staff have been absolutely fantastic. Made us welcome. Made my son feel part of the family, setting up good, strong plans for his future and I am looking forward to being part of that.Thank you for great support.

This is a genuine family review.

I know my uncle is in the very best care we could wish for here, I'm so grateful for all the caring and kind staff who give him the best support! He is so happy and full of love which truly is testament to how he is cared for.

Rookhurst have always been great over the years, and more recently have proved to be very good with managing challenging medical issues, and always ensure the services and activities go a long way to ensuring continual improvements. Communication is excellent and visiting is made very comfortable by way of having plenty of space in a clean and tidy environment, also helped by the other residents being calm, kind, courteous and helpful.

As always, the attention in providing a warm welcoming environment from the whole team was in evidence at our Christmas visit. The Rookhurst family home feels just like that, a family home and the needs of our family member are always met with kindness, dignity and good humour, which makes for a very happy environment.

My brother continues to enjoy his life living in Rookhurst. This has been the case for a number of years so in reality it has become the norm. I am unable to suggest any possible improvements that would better my brother's life in all respects. My family and I continue to be delighted and grateful to all members of Rookhurst team and family led by an inspirational manager.

My brother is extremely happy and well cared for by all the staff who treat him with genuine warmth. The home has a lovely welcoming atmosphere and as a family we are reassured that he is living his best life.

Since my son has lived here at Rookhurst, he has come along and gained confidence and self-help skills. He has just finished a college course, which he has enjoyed very much, I'm so proud of him. Staff are very friendly and helpful to the service users, and their families, it's a family environment, which is so lovely. If anyone is looking for a relative, I would recommend this beautiful home.

The team always gives genuine care through the meaningful relationships they build with each member of Rookhurst. They provide a level of kindness and attentiveness that is both heartfelt and personal.

I always find the staff very friendly and helpful. They are always welcoming and accommodating with visitors and the residents are always happy. It is a very caring and comfortable environment which is very reassuring for the family.

Thank you for everything that you do!

Since my son has been at Rookhurst, which has only been a few months he has been happy and settled. The manager and staff are focused on giving the best care to all the residents. It's lovely to see my son interacting with the staff and the other residents because he will only do this where he feels safe and happy. He sees Rookhurst as his home from home. I look forward to seeing his achievements in the coming months.

I have found that staff to be helpful and kind to the service users, they have helped my son to achieve his goals, and to be able to be independent, as possible, Which is on going. Since my son has been here, his skills have increased and his speech has improved, which helps his moods, as his able to express his feelings better and his needs. We have found staff and management very helpful and supportive, we can't thank them enough.

Could not ask for more.