The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
On road parking
Rookhurst has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time Rookhurst has 17 reviews.
5.0 out of 5
Thank you for your review. It is lovely to see your sister so settled and engaging with the staff team and her peers. We aim to promote a family atmosphere and encourage the people that we support to participate fully in the running of their home. Welcome to our Rookhurst Lodge family.
5.0 out of 5
Thank you for the lovely review. It is a privilege to work with your loved one and to receive your continued support as a family. We look forward to your visits to the service and to welcome you into our Rookhurst family with open arms.
5.0 out of 5
Thank you for your lovely review it is much appreciated. It is a pleasure to support your son. Likewise, we are so proud of him and his achievements. He is an absolute inspiration to us all.
5.0 out of 5
Thank you so much for your wonderful review. As a staff team, we all continue to strive to pursue the best possible care for those that we support. We are passionate and committed about the work that we do and are inspired and enlightened by the impact of the responses from the service users of the opportunities and new ideas that we have supported them with, and introduced them to, in order to promote their independence, lifestyle and wellbeing. We thank you as a family, for your continued support to our Rookhurst family.
5.0 out of 5
Thank you for your positive review. We strive as a team to offer the best quality care to those that we support, including to each other as colleagues, in a person-centered manner unique to the individual's needs.
5.0 out of 5
Thank you for your review. On behalf of the team and myself, it is a pleasure and a privilege to provide the support and care to your brother. He is an inspiration to us all.
5.0 out of 5
Dear Samad, thank you for your kind review.
We strive to ensure that our service users and their loved ones feel welcome and comfortable at Rookhurst Lodge.
5.0 out of 5
Thank you for the wonderful review of our service. We take pride in the care and support that we offer to ensure that it is tailored to the individual and of the highest quality.
5.0 out of 5
Thank you for your review.
It is a pleasure to care for and support your uncle. He is much thought of by all staff.
We look forward to seeing you when you visit the service.
Kind regards,
Fiona
5.0 out of 5
Dear Reece,
Thank you for your review.
It is a pleasure to support your uncle. He is an inspiration to us all!
5.0 out of 5
Dear Melanie,
Thank you for your review.
Our aim is to provide a homely, friendly, safe and happy environment where the people we support have the opportunity to flourish and live their best lives.
Both I and my staff team would like to thank you for your recognition and your kind words.
5.0 out of 5
Thank you for your review.
It is a pleasure supporting and caring for your son. He is a real inspiration to us all with the achievements he has made over the past few months.
5.0 out of 5
Thank you for your review. It is much appreciated.
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.9 (9.900) out of 10 for Rookhurst is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I have been employed in the housing and health and social care industry for the past 30 years within a variety of roles, from support worker, senior carer, housing manager, staff development officer, registered manager and area manager.
Historically, I was involved as a lead member of a green initiative identifying and developing waste disposal systems with local councils and housing associations in the Susex area.
I enjoy gardening and growing my own organic fruit and vegetables.
I spent a number of years living and working in Cyprus as part of the United Nations.
I write poetry and have had my work published.
Things that are important to me are, spending time with my two daughters, working in a person centred manner, working in a happy environment, having a sense of humour, smiling and laughter, service user involvement, honesty and respect, being approachable, promoting a positive attitude, being able to make a difference.
I'm proud to manage and lead the staff team at Rookhurst Lodge and I believe in maintaining a good working relationship with both the service users their family and friends is a valid contribution to the successful running of our home.
My name is Suzanne, I have been working at Rookhurst Lodge since September 2021, but I have worked in social care for 25 years in a range of roles from care staff to team leader to manager.
My degree was in linguistics so my original plan was to work for a couple of years and then train as a speech and language therapist. In the meantime, though I fell in love with care and the rest was history.
Things that are important to me are my family, my two cats (Badger and Biddy) nd books. Material things do not matter to me.
I have been a full-time stay-at-home mum for the past 19 years. I have previously been employed in the health and social care industry as a supper cook. Whilst in this employment, I witnessed the dedication of the care and support workers and felt that I had the same passion and commitment to give. I have now achieved employment at Rookhurst Lodge since 2022, and I'm eager for forward learning. I feel that I have now settled into my role and thoroughly enjoy the interactions with the staff team and the service users.
I feel that in the short months that I have been here, I have inspired and been inspired by the person-centred approach that the staff team use to support the service users.
After several years of being a mum, I feel that my position as a support worker has allowed me to rediscover new passions for this role and this client group, and it has also promoted my confidence.
In my downtime, my other passions include crocheting and diamond art.
I have worked at Rookhurst Lodge since 2021.
I have worked in previous care settings historically, but I can honestly say that my current job is one of the best.
I enjoy watching the people I support to achieve their goals. They are an inspiration to us all
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