Rookhurst, Bexhill-on-Sea, East Sussex
Rookhurst, Bexhill-on-Sea, East Sussex
Rookhurst, Bexhill-on-Sea, East Sussex

Rookhurst Lodge provide services to individuals with a diagnosis of learning disabilities, Autistic Spectrum disorders, mental health needs and those that display moderate to high behaviours that challenge.

Medical conditions will be secondary to the primary diagnosis of learning disabilities, mental health needs or Autism. The care provided has a person centred focus highlighting the uniqueness of the individual within a homely environment.

The home has a fully integrated kitchen, en-suite showers and also a Jacuzzi bath. Sea-views also make a great addition and there is a wide range of activities for residents to enjoy, such as art groups and traditional day services, as well as a focus on putting individuals who chose to be supported to get involved with voluntary work and or supported employment.

Group: Trust Care Management Ltd

Person in charge: Penny Meakin (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 6 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Autism/ASD • Challenging Behaviour

Admission Information: Ages 18+.

Single Rooms: 6

Rooms with ensuite WC: 6

Facilities & Services: Smoking not permitted • Close to Local shops • Near Public Transport • Gardens for residents

Latest Care Quality Commission* Report on Rookhurst: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Rookhurst has a Review Score of 9.2 (9.167)

The Review Score of 9.2 (maximum of 10) for Rookhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Rookhurst in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Rookhurst is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Rookhurst is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 1.2 positive Reviews (6 registered maximum number of service users ÷ 5). 2 Reviews ÷ 1.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rookhurst?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rookhurst

  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My experience with Rookhurst Lodge has been very good for my brother and I would say it is the best place he has lived at.
The staff are very good with him and understand him and his needs and he can be demanding because of his illness. Nothing is too much trouble for the staff and they are always very helpful and always at the end of the phone. The lodge is very pleasant and the food is home cooked.
I would recommend Rookhurst Lodge to anyone who would need it.
I know my brother is in good hands.

How likely would you be to recommend Rookhurst? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has lived in Rockhurst since it opened and was made very welcome from the outset. He is very happy living here and from what I can see, personally is extremely well cared for by all staff. The direct management of the house is effective in dealing with other service providers and outside services to ensure my brother's needs are met.

How likely would you be to recommend Rookhurst? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Rookhurst

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Rookhurst

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rookhurst